Jaime has been super helpful with obtaining our rentals insurance. Easy, smooth and super friendly…read moreprocess. Thank you!

Applying to continue a professional liability policy I have had for the last two years, I was…read moretransferred to a new agent at Acrisure, The new policy offered had unnecessary but mandatory firearms, premises, and excessive coverage amounts and at a cost that was a 58% increase (+$250) over my previous charges. Replying that this was inappropriate, I was told that the program I was in was a "master program which we use to keep rates and premium down", which was even more absurd. When I asked to shop around, I was told there was "no other program". My rating here is One Star - I would rate One-Half Star if that were possible. (And BTW, I have already shopped around on my own and found appropriate coverage that costs much less.)

Joe from Peterson & Grantham helped me navigate a complex home insurance search after my renewal…read morepremium jumped significantly. I was comparing multiple carriers and brokers simultaneously, and Joe stood out for his responsiveness, attention to detail, and willingness to dig into the specifics when I had hard questions. He corrected data errors quickly, explained coverage differences clearly, and got me bound on a CIG policy with better coverage than my prior Travelers policy, saving me over $1,000 a year in the process. Smooth from start to finish. Highly recommend.

Joe is great! Super responsive and knowledgable and helped me find a policy for a home that is a…read morebit harder to insure.

Such a Amazing staff ,, Friendly ,,helpful in every…read more Thing you need for your insurance.

Bridget Barbieri This woman is amazingly great with customers and her job . She was able to get me…read morequick information in a beat . Thanks So much Highly Recommend This Office

I'm very grateful that Bryan helped quote my multi-unit properties…read more Although I ended up going with another agent and policy, he was always very friendly, helpful and knowledgeable. He was also a great communicator, and I would absolutely recommend him and his company.

Ella Escarez is what excellent service is all about. She responds promptly, ensures all questions…read moreare answered as well as guides the customer along the process when she detects uncertainty on their part. Yes, I experienced all that working with Ella at Lets Insure. Farmers doubled my homeowner's insurance premium so I had to shop for an alternative. After calling around for days without success, I was about to give up. I thought I'd never find another company offering homeowners policies in California but thank god somebody told me about Lets insure. And thanks to Ella now my stress is gone. May they be very successful and go far!

This company is CLOSED. I tried to get a quote for home insurance. I've called and emailed several…read moretimes. No one answers the phone. No service. Can't speak to anyone.

With our mortgage contingent on securing homeowners insurance for our new house, I was referred to…read moreMike Cheng by a family member. Mike responded to my first email and ghosted me after with no response after several follow-up emails. Mike, if you're not interested in my business, just say so. You're holding people up who think you're working on a solution for them when you're really not. Poor business practice and nonexistent customer service.

Whatever we need, Angela's team is always there to provide it: answering questions, updating a…read morepolicy, creating a new policy, making a payment, etc. Very friendly staff. Just the best!

Angela and her staff are incredibly professional, friendly, and quick to respond. We needed to…read morefind a new insurance agent when our prior agent passed away. Angela's staff was great to work with when we had to make a quick insurance transition. Angela is high energy, and smart. She takes a global view on insurance needs and has a business oriented mindset while still being very personable. She also has a great network of referrals for non insurance needs. We worked with Keily who is super organized and wonderful with managing chaotic situations and tight deadlines. I highly recommend working with her if you can. Giselle is another person who works in the background making sure we don't miss any deadlines or paperwork. She is a great detail oriented person. Pros - Know insurance details and can explains complicate issues in understandable terms - Great pricing on policies - Smart staff - Very responsive - Friendly - Not pushy Cons - Not doing any new apartment policies due to California insurance market

I started off with a good experience, as soon as I had a car accident that I was not at fault of!…read moreMy rates went up (understandably because I got a newer car) the only odd thing is is that my rates have been fluctuating EVERY MONTH. Even an agent there was confused and said that my rate should only change every 6 months and they would call to ask if im okay with it! Ive been told that I will have a "spread" that will only happen for 3 months (which I did not authorize) and it would stop but it has not! And since then had no explanation and continuously been told id get a call so they could explain and I've gotten no calls. I also have repeatedly texted and called and asked them to stop my life insurance and they said they would yet I'm still getting charged. In the photos included, the fluctuating charges are shown. Update: The charges were explained and the agency owner contacted me and worked with me to try and resolve the issues I had. It seems alot was out of the staff and agencys hands so I dont blame them . I still will say that I dislike that Statefarm gave me alot of these problems and confusion when it came to monthly payments as the amount I paid every month wasnt constant, it was explained to me that this is because it takes a while for the system to process discounts and account changes, which the system to me was a but frustrating, and confusing to work with , it had caused me worries of being over charged and I decided to move to another insurance company that ended up being alot cheaper. I just hope that Statefarm as a whole resolves these issues with the system and when someone speaks to an agent that charges will be clear to the customer before they begin to pay , id like to have my charges laid out so I know what to expect, when changes are made , I assume that would have to take a change in the system to make it process changes in a timely manner so it will make it both clear to staff and customers. For now if your a customer and worried about this , I would stick to either no auto pay or semi annual/annual payments. Again I did have the Agency owner reach out to me and explain everything, although it was still confusing from what they told me its not their fault so I dont blame them.

Harold and Alexander have been providing excellent service to me and my family since we switched to…read moretheir office.They are quick and seamless in following through with requests, set us up with great coverage/rates for auto, life & my home and are very personable to work with. This office is HIGHLY RECOMMENDED!

I always enjoy dealing with Joe's office for the past 10-15 years as reps come and go but the…read moreservice remain outstanding. When one person is OOO, another person slides in her place. I like that kind of service especially if I have both home and auto insurance tied together. Despite rate increases due to California wildfires, I stayed with Joe's office staff as they are very pleasant folks to deal with. Kudos to the staff of Joe Frangieh in San Jose while I reside near Oakland

Joe and this State Farm location have handled my HOA's insurance policy ever since the prior agent…read moreretired. Joe has been fantastic, always willing to answer questions. But let me tell you about Lisa. I ran into a problem making a payment because ... things are complicated. I stopped by, and Joe pointed me to Lisa, and Lisa is my favorite person. She made me feel right at home, and we troubleshooted and reconfigured and adjusted things, and got everything sorted. She is knowledgeable and intelligent, warm, and hilarious, all in one. We need more Lisa's in our lives.

I have been a long time State Farm customer and Rick has been one of the most engaged Agents I've…read morehad. He (and his team) have helped me set up new policies, make adjustments to existing ones and been there for all my questions/concerns along the way. I was impressed that he suggested a conversation to chat and understand what was going on in my life. I appreciated that he didn't sell hard; instead he listened and if I asked, he'd share about the products that may help. Recently I needed special event insurance. While I didn't see it on the company website (to be fair, I didn't look super close), I emailed Rick to see if by chance it was. Not only did he have it, but it was an endorsement to an existing policy -- so it was a better deal than getting it somewhere else. I have multiple policies with Rick and have been a part of his agency for about 2 years. Highly recommend!

Rick and his office staff were very helpful. This is the…read morefirst time time in 20 years that I switched insurance company. Rick worked with me in reviewing my current coverage (Auto. Home and Umbrella) and was able to show me where I can save money and still keep my same coverage and more. Rick was able to point out the gaps I have on my current coverage. They were really good at following up with my questions so as to ensure that I am never left in the dark. I had a great experience in transitioning to State farm Insurance. It was smooth and straightforward. I was offered multiple options which helps me decide what direction to take. I will recommend them to my friends and families anytime.

Having been in the insurance industry for over 26+ years....my expectations for service is high…read more Frank and his staff are over the top professionals. I would highly recommend Frank Mercado at Allstate!

Frank gave me the best customer service experience ever. He's such a kind and helpful guyread more