I am a current client of State Farm and have frequented this particular location several times. The friendly and professional atmosphere is a refreshing change from other pushy insurance companies; the staff at this location are very knowledgeable and quick to help with any needs I ever have. In particular, Miriam Pimentel, has always treated my calls or visits with patience and understanding. Thank you all at State Farm Los Altos location! read more

This past week I switched my car insurance from geico to State Farm with Michael. Michael went to the same college as I did, so when I heard he was licenced I thought it would be really great to actually have a face to go along with my insurance (whereas with geico I only had a 1-800 number). I was very pleasantly surprised! Michael was very professional and didn't mind communicating via email for the most part as I don't like to make many personal calls at my office. I haven't had a car in ages so car insurance is a bit foreign to me. He walked me through the basics and explained all my options to me. I had the same experience as Tara H. in that I was able to save money by adding renter's insurance (one of those things you know you are supposed to have but are always too lazy to actually go out and get). I had a really great experience with Michael and highly recommend him! read more

Michael Tirabassi is fabulous! He answered my email almost immediately and was kind, courteous, and helpful. He put my mind at ease about what happened to my car and told me he would have a State Farm trusted repair place call me. They called me within hours to schedule an appointment to come repair the windshield and best of all it was FREE! Every interaction I have had with State Farm and specifically Mr. Tirabassi has been excellent. I would recommend them to anyone looking for car insurance and/or renter's insurance. read more

I was having a difficult time with my previous insurance provider and switched to Michael Tirabassi in 2013 and have been extremely pleased with my decision. He provided a full review of my plan and offered some extremely valuable suggestions on my policy that have put my family at ease. His staff is friendly and knowledgable and whenever needed, Michael is available to step in and offer his expertise. I can't speak highly enough of his office and would highly recommend contacting them. read more

Kim was very kind and super helpful! Will definitely refer friends and family. Thanks Kim!

Wow, I have to admit that I made a good decision of choosing State Farm as my car insurance company two years ago. I was new to this country 2 years ago, by looking through on line, finally I chose State Farm. I had problems of talking in the phone since the Language barrier. So I just simply visited the branch which is located on 4546 El Camino Road , Los Altos. You can imagine how nervous I got then. Just arrived to the U.S. for one week... I still could remember agent Diana 's big smile , that smile told me : Don't worry about everything, we can take care of your car ... Not only Diana but also other staffs there were very nice ! They were very patient and very professional. I knew nothing about car insurance in the U.S. then, they slowed down their speed, to make sure I could understand everything of the premium. It was a long talk, but very productive, they helped me found out a good plan for me! I walked out of their office with extremely satisfaction. 9 months later, I got another car, Maserati. I got frustrated again . Therefore, I visited them again, very quick,they helped me out ! I was really appreciate that! The manager very nicely told me if I can keep 0 bad record for 3 years then I can get a big deal on my premium. Well, I am always a good driver and very disciplined. I haven't got any trouble on road until last week. That was not my fault, I think. I couldn't start my car the other day . Then came the first chance let me call State Farm! In one hour, the road side service arrived! They successfully gave me a jump start , I waved my hands and said goodbye to them. I had no any idea about the car was automatically breaked . I couldn't drive it. I turned it off and tried to start again, so silly was I, it didn't work... Lol, I called State Farm again for towing service... This time, only 45 minuets, they came , and yes , jump start , and I fortunately released the break and drove to the auto mechanic shop. Yesterday I got my car fixed, I am so happy right now it's going and back on the road again. Without efficient towing service I cannot make it. If you ask me am I a membership of AAA， the answer is No. In fact, I don't think I need it. With State Farm , nothing to worry about. I am so glad I made the correct decision! Thank you State Farm, my friend! read more

Diana Luis Is amazing and makes everything so easy to understand. She goes through every point and makes sure you know your policy. She helped me with my auto insurance and even compared other companies policies to theirs to make sure I was getting the best. Every question I had she was fast to respond. Up to this day she helps me understand any question I have. I definitely recommend Diana, she is understanding, helpful, and has a great personality. Great sense of humor too. read more

I spoke with Miriam to get motorcycle insurance she was very helpful great customer service and I didn't feel pressured to buy. highly recommend talking with her if your looking into getting insurance without be overwhelmed read more

I was always skeptical about these type of insurance places. So, i randomly called one day to get a quote assuming they would quote me at a higher price than the rest of my quotes. And diana answered the phone. She answered all my questions and was very patient with me. I felt she went the extra mile to make sure i got the best deal. She quoted me at a price that was better than my other quotes. I couldn't believe it. So i went with it. And happy i got some insurance within my budget and with my kind of driving record. read more

I honestly thought I understood my insurance policy before meeting with Veronica, but it turns out I didn't. She really helped me understand what was being covered and what wasn't, and now I feel a lot better. She answered every question I had -- and there were a lot, haha -- and made me feel very comfortable with the new policy I was signing up for. Her insurance knowledge and professionalism can't be beat. Thank you, Veronica! read more

I recently switched my car insurance from Farmers to State Farm with Michael. Michael is detail oriented, customer service oriented and is always searching for ways in which his clients will receive the fairest policy at the best value. He is current on policy changes and was able to inform me what I needed to make sure I was fully covered while saving me significant amounts of money compared to my old insurance provider. As a result of the great care Michael took, my entire family also turned their trust to Michael for their home, work and car policies. read more

I switched to Mike about 2 years ago as a recommendation from a work colleague. Mike was very professional through the entire transition but more importantly, he walked me through all the available options for each type of insurance car, renters, etc. There are so many variables with insurance (types of coverage, extent of coverage) that it was very reassuring to work with someone who was extremely knowledgeable across the different products and also made sure I understood all the differences and when they were applicable... When did switching to Mike really make a difference? That happened about 2 weeks ago when I got in a fender bender. Mike was immediately responsive (called me back no more than a minute later) and after making sure everyone was physically okay he walked me through the procedures to make sure things were taken care of at the scene of the accident and also the follow up steps. During the repair process he provided a list of places near my work and my house and also a few other options outside the state farm network. The entire experience reinforced my decision that it is easily worth to have a person treat me like his client versus an impersonal insurance #.... read more

This is the best insurance experience you will find. I have purchased my renter's and auto insurance from Michael's office for a number of years. I have moved A LOT during this time and every time I have needed an amendment Selva Trigueros in Michael's office has taken immediate care of my policy - usually via email. This has reduced my stress levels immeasurably! Not only has the service been immediate (I have literally never waited for more than an hour without hearing back from Selva), but is has been so friendly and helpful. Selva always makes me feel comfortable and valued! I really cant recommend this office enough. I always feel like I am dealing with people who really care about my family's well being and it is wonderful! read more

My office has worked with michaels office on a few home claims. I must say they are always 100% professional and courteous to their insured. they have awesome communication and always keep us in the loop of what is going on on their end. thanks Michael and team! read more

Had the pleasure of being helped by Kim. She has the absolute best attitude and is so knowledgeable about everything! Awesome experience will definitely be referring my friends. read more

Michael was great to deal with when I went to him to purchase car insurance. We had a very informative meeting where he told me exactly what my new policy was to entail, the different options I had etc. etc. I did not have a lot of driving experience in the US but Michael is able to give full driving experience credit to clients like myself that have international driving experience. He talked me through the process of getting my overseas insurance information and in the process saved me a significant amount of money. I have recommended him to friends who have also received the same level of customer service, care and attention to detail that he gave to me. read more

This is the best insurance experience I have ever had. Everyone at Michael's office is beyond friendly and helpful. I would highly recommend working with Michael! read more

Eleaka was so helpful today. She answered my 1,000 questions with such patience, grace and kindness. Asked her if she was the manager because I wanted to thank her. She said no, however her demeanor led me to believe otherwise. Her quote was one of the best I've received, and she just made me feel like she was all for me! I would definitely recommend this office. State farm you just got yourself a new client! Thanks Eleaka! read more

I needed a short term medical insurance plan without spending a ton of money. I went to Michael at State Farm and had an overall great experience. I got an affordable plan, it was easy, and convenient. When i had to extend my plan, I was able to do it over the phone. I have recommended Michael to many of my friends for a variety of insurance needs and they have all been very satisfied! read more

I've had a lot of trouble figuring out my first auto/renters insurance. My first agent from another company gave me a wrong quote and I was in middle of figuring out my best deal and switching insurance. Miriam and Will, in particular, are the best! Miriam helped me navigate through the process and when I was extremely frustrated and confused about the payment plan (I thought I was being overcharged), she gave me a prompt response back and sorted everything out for me. I would highly recommend anyone looking for insurance/ change insurance to this branch of State Farm. read more

Okay so last week my poor car was broken into and some jerk took a bunch of my totally awesome stuff. (Yes I know shame on me for leaving it in my car) Knowing we spend a decent amount on insurance I was mostly worried about getting the broken window fixed, and fast. I will be honest my 8 am phone call did not start on the right foot as the lady basically said to call a glass guy and then cal my agent for the stolen items. Now here is where is was about to get bad because it was rainy my car had no window, and some jerk had stolen my totally yummy sandwich. Luckily Michael Tirabassi heard how not happy I was and with in 3 hours I had received a phone call assuring me that he personally would be handling my claim. Since then he has been in constant contact with me and helping me every step of the way. We haven't been reimbursed for anything yet but I am confident Michael will make sure we are taken care of. read more

Can't rate Michael and his staff high enough!! I knew that I needed to find a better comprehensive insurance solution, but felt overwhelmed by the process and didn't know where to start. Michael was extremely patient and explained all of my options in a way that was easy to understand - the customer service was outstanding and I feel safe and protected with the plan we built together. He is a true family man and genuinely wants the absolute best for his clients - we will be working with Michael for a long time to come. Thank you! read more

Michael was wonderful. I had to work with him and this office over the phone and the were so accommodating and I knew that I was getting the best deal. They worked hard to make sure I was happy and comfortable. I couldn't be happier with the service I got. Thanks! read more

Grace was very friendly when she answered the phone after I called. I wanted to see if I could get an auto quote because I heard State Farm has excellent service and a good history with clients. I am definitely interested in getting a quote and will be going in soon for an auto quote. read more