I broke down when my rear tire disintegrated and the AAA sent them to rescue me. It all worked out very well. The gentleman who made the initial service call was very helpful. Since I didn't want to drive back to NJ on a donut, I decided to drive to their station for a new tire. Everybody was friendly at Jerry's and it's even an Optimum wifi hot spot. They didn't have my tire in stock but eventually they were able to secure one and replace it for me and I was on my way again. In retrospect, the price for the tire replacement was high but at the time, I was just glad to be able to get back on the road. read more

Jerry's towing was very helpful when I had a flat tire with rim damage on the LIE . There location in Rosalyn, on the service road is very convenient the assessed the vehicle and gave me a reasonable quote for a new rim and Tire Jerry is a gentleman and his family run service is a pleasure to do business with. read more

The prices here to instal a tire and to buy a tire is expensive, I do not recommend to come here unless you have the money to pay 350.

Call a Jerry's gave them the info of my vehicle, when they show up driver said he couldn't town because of an injured shoulder. I don't get how they send and injured driver to tow a motorcycle. I work towing service. Driver didn't want to bother. If I could I would give 0 stars. The towing company that can't tow. Lame!!!! read more

Jerry's Auto Towing has saved my hide numerous times. I am a AAA member and have come to know Jerry's Auto Towing very well. They are extremely knowledgeable and very responsive. Whether it is getting stuck on the side of the road and requiring a jump start or getting towed due to a flat tire, one call to AAA and the friendly Jerry's flatbed will be there in no time. I highly recommend Benny ' The Mechanic ' to anyone who loves their car or SUV. He is a real magician when it comes fixing your cars and getting you back on the road. read more

Had a blow out on the LIE, was able to drive off and Jerry's Auto was right at the ramp getting off. Pulled in and one guy came out and said wow , tire was completely off the rim. He said he had to order a tire and it would take about 4 hours. I said I was in a hurry and could they just put on the donut, another worker overheard and said I could run to Glen Cove and pick up the new tire.... long story short, they got me the new tire and I was back on the road in 62 min. From pulling in. Great customer service, very friendly and caring. Other customers were there as well and saw they were also being treated with the utmost care. Thank you Jerry's.... solid place!! read more

I got a flat at a friends house and Mercedes called Jerry's Auto and Towing . They were super courteous and helpful. They got there fast and towed my car to dealership. I would def use them again. read more

Please believe the negative review of this business because it's absolutely true. Unfortunately, I came across this business after my vehicle was ran into while parked during midnight hours. Long story short, the police called this towing company to tow my vehicle and the one that hit me. In the morning, I am making arrangements with my insurance company to get it picked up to have it delivered to my mechanic. Joe from Jerry's Auto Towing informs me and the insurance company representative that we are not able to pick up the car because there is no one there to release it, he continues to explain that it is not under his job description and he is not able to do anything and we have to wait until Monday (this is Friday 9am conversation). Of course we are confused as to why would a business be open but yet not leave anyone in charge to release the cars. I explained I needed to pick up my car because I need it to get it fix for work ASAP. Joe (if that was his real name) was rude and unprofessional, while calling me 'hun' and stating that my car was not drivable unless I knew how to do magic. I hung up the phone since I thought there was nothing that could be done. I decide to go on yelp and look them up and that's when I learned who I was dealing with. I learned how they purposely hold your vehicle in order to charge more money. How they are rude and unprofessional and the biggest one yet how they are scammers. Of course, I called Joe back and demanded the release of my vehicle. They purposely want my vehicle there for the whole weekend so they can be able to commit there scams. I made Joe aware of the bad reviews his explanation for the bad reviews was "because we are a black business." I was flabbergasted!!!! Please keep in mind I have never met Joe in person, this conversation was over the phone, I was not aware he was black and yet I have already experienced bad service with them. I experienced how rude they were, how unprofessional and I was also in the processes of being scammed because supposedly there was no one there to release my car. I explained this to him with the addition that I am Dominican (not white) and that him playing the race card was ridiculous on his part. Eventually, he called me at 11AM and told me he had the information needed to release my vehicle and that I needed to pay $968.93 Cash. Now he magically got what he needed in order to release my vehicle when all this heated argument could of easily been avoided. My car was picked up at 4AM that same day driven 0.4 miles from the incident and it was almost $1,000??!!!! This is why they are called scammers not because they are black. Please stay away from this place!!! Unfortunately, the insurance company didn't pick up my car until Monday (I know they were happy, they got exactly what they wanted). I attached the receipt they charged from Friday to Monday. Also note being a cash only business is also a scam. They wrote two separate receipts one for the towing for $1,093.85 and the other from Jerry's Auto repair $200. If you don't need your car tow ASAP, take your time and do your research before towing your vehicle. But definitely stay away from this place... lesson learned. read more

Jerry's Auto Towing - Jerry's Auto Repair - Auto Repair Near Me - Roslyn Heights, New York

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This company are a bunch of scammers .. they charged me $1.840.00 for a towing 4 mile distance.. And when my husband went to pay after work to get our car out of there 20 hours later, they didn't specify that they only take CASH only.. who carries that kind of cash on them? They were hoping for us not to come through so they can charge us for another day .. I had to rush there with cash 10 min before they closed so they would not take advantage of us hard working innocent people .. Please ask the police not to call them if you are in an accident and in need of a tow.. I have a feeling they have some kind of contract with the police department in that area.. how can a 4 Mile tow cost almost $1900.00 that's unheard of .. my husband got a towing company in queens to tow our car from Jerry's to Ridgewood Queens which is 22 miles for only $150.00 .. please be aware .. read more

This guy took my car from an accident i asked him do not take my car but police called him..he charged me 1400$ yo take my car out of him... if you have an accident tell police do not call them!! He is violent And rude! read more

Total nightmare! These people are completely corrupt! They give kickbacks to Nassau county cops! They towed moms car for 3 miles, charged her $2300 !!!! It wasnt even that bad of an accident! We towed it with another company from Jerrys place another 14 miles for 240 bucks!!!! HOW IS IT 10 TIMES THAT FOR 3 MILES JERRY!!!!??????? You're awful! your service is awful, your place is a disgusting mess and you're evil and greedy! All these GOOD reviews are from your own people. All the bad ones are TRUTH. DO NOT USE THESE PEOPLE! They are all scammers! read more

Great shop the best service on Long Island and Jerry yhe owner is awesome. They did a great job on my car

Do not frequent this businesses, thieves. Went for a plug for a screw in the tire, pulls it out no leak, no services rendered tells me $30 because he diagnosed a valve leak. I did not ask for a diagnosis I asked for the screw to be taken out which wasn't even an issue. Do not go there. read more

If i could rate this place less than one star that is what I would do. They are completely incompetent and rude. From my first interaction with them, they treated me like a child and were verbally harassing me calling me "sweetheart" and talking down to me. I am in disgust by the way they treated me, my father and my car. My car was towed over Memorial Day weekend due to a breakdown on the parkway. I called triple AAA and they were the closest to my location. Then went through my car after being told we did not want to have the car seen by them after reading the reviews. They left my windows open and my sunroof, then proceeded to lie and talk down to me claiming I left the windows open. Let me add by there was a terrible rainstorm and my car console had puddles inside. I am in AWE that this place is still running. They have been reported to the better business bureau and will be investigated. read more

Worst customer care and concern ever. Poor lady's keys were locked in her car and her puppy was stuck inside as was her pocketbook. The driver would only help after papers were filled out and he was paid. Her pocketbook was in the car, so a kind man offered to pay him to get the door open and get the puppy out (it was 90 degrees)...nope !! Has to be the ladies money...pocketbook is still in the car !! Finally , after 45 minutes and everyone in the parking lot is getting upset, he takes his time and finally opens it. He wouldn't take her credit card now, or the nice mans cash, so someone had to take her card to an ATM to get cash !!! NOBODY should use them !! read more

I would highly recommend AGAINST Jerry's towing. They were great when working with them at the time of my car's accident, which was done by an employee of a local car wash. BUT, they would only tow to their tow shop and would not release the car when requested to my auto body shop tow until cash of over $2586.00 was paid. This seems like an insane amount of money and I would be careful who you allow tow your car when needed!!! I gave Jerry's one star because Merc, their driver, was super helpful during the process. The problem began when we informed Jerry's we wanted to relocate the car to anther shop if bodywork needed to be done....... read more

This towing company has the worst costumer service I have ever experienced. The receptionist who answers the phone was rude and did not allow me to ask questions. She did not want to listen to my concerns regarding the estimated time for a tow. As I tried to ask questions, she continuously cut me off. I would not recommend this company as their customer relations is awful. read more

Vehicle was in an major accident with body and mechanical damage. The body was repaired, but mechanically they did not diagnose the issues correctly. I day I got the car I had to return it and a part needed to be replaced. Soon after starting having issues that made the vehicle unsafe to driver. Followed up with another repair shop and right now I am 5500 dollars out of pocket, unless insurance is going to cover. Tried to address issue with Jerry's and they basically blew me off. I would not recommend this place for any mechanical or body damage issues. read more

Brett, our tow truck driver was professional, quick and knowledgeable! He arrived sooner than expected and figured out how to tow my car which was a challenge for the previous tow truck driver that came before him! Would recommend this company and Brett !!! read more

The customer service is really rude, they made a lot of delays and put my husband and I waiting for over 4 hours. Very unreliable towing service. read more

Jerry made a dog wait in a hot locked car today for over a half hour, even after someone offered to pay the 90 for the woman who's purse was locked in the car with her dog. Only to tell her that he didn't take credit cards, when someone had already offered cash. Pathetic excuse for a human being. read more

Dented my Mercedes Benz severely, had to replace entire front bumper and 1 headlight. Went to another place and it was 6000$. Around $3000 at Jerry's and got back car pretty fast. Trust the triple A read more

Why oh why did your driver not extend some compassion to help the lady with the puppy locked in the car( overheating by the minute) and just stood there waiting to be paid CASH ONLY(when her purse was locked in the car)and someone else even offered to pay him I mean like wtf ??Education I guess is not required in working for Jerrys.......shame on you!!!!!! read more

Besito , thank you for the $300 tow bill that follows from dinning with you My guest and I took the responsible action of calling an uber since we ended up having a couple of additonal drinks after our meal. We come back the following morning to find out our car was towed? We were then advised "jerrys towing" picked up the vehicle. When I arrived at jerrys towing im advised by an Angela at the front desk " besito called for the tow at 12am"???? Angela goes her company jerry towing has 24/7 towing contract in that specific lot. Can tow away any vehicle at any time..... Back to Besito I go to make them aware jerrys is saying they ordered the tow and I wanted to show i was a paying patron to try and have this cleared up. I also made them aware there are no signs in the lot stating a vehicle will be towed after a certain time. Also they should be advising all customers to not leave there cars in the lot. I was given a $50 gift card and the name of the management company who owns the lot as they are saying they didnt call the tow. At this point everyone is pointing the finger at each other. This might be the first of these reviews as I was told at jerrys there was a total of 7 tows from besito last night ! In sum, you have a resturant from what it seems is encouraging drinking and driving hope they're aware of dram shop liability. You also have a tow/garage company whose building is one 20 mph windy day from collapsing whose owner cant even answer the bell when his scam is in queston. End result a $500 night for below average food. The beers were cold though ! read more

Jerry's towing runs a car theft/extortion ring. Town of North Hempstead towing law requires a call from owner/resident to initiate a tow. He has his drivers police and sit in wait (harbor view shopping, etc) and they poach cars without call from business owner. TONH law also says if the rightful car owner shows up with keys, a tow company can only charge 1/2 of tow. His drivers charge full price (cash). He has his drivers claim they have a contract - but contracts don't have the right to supersede town law. If you've been towed by Jerry, check into your legal options because it was probably car theft. read more

if I could give negative stars I would. they are scheisters and bullies. first they refused to tow my vehicle to my auto body of choice then held my car hostage demanding I pay more than three times what the regulation charges are for the town so what is customary charges for the the Town of north Hempstead of just under $700 they wanted over $2k in CASH or the vehicle would not be released. Nothing but CRIMINALS whose method of business I will not stand for! read more

"Zero Stars" There are so many awful reviews of this tow shop, and they should all be believed. They are complete scam artists. They completely overcharge for all of their services, especially if you find yourself towed from the Harbourview Shoppes (with whom we are completely convinced they have some kind of shady deal with). When we went to pick our car up we were told it was $270, but once the tow truck driver saw our brunch doggie bags (we had a gift card to Kyma, and went for brunch) he told us the cost was now $300! What a complete scam. The sad thing is, we were planning to shop at Fratelli's in the Harbourview Shoppes and a few other shops in town but the whole town lost our business because of the owner of Harbourview Shoppes and the crooks at Jerry's. BEWARE. This place is horrible with horrible people running it. read more

These guys are royal assholes and complete vultures. I went out for dinner with my family and come out an hour and a half later to see both my cars being towed. Every other store in the parking lot was closed and the restaurant has hardly any spots open. The fact that these guys drive around aimlessly at night looking for peoples nights to ruin is beyond me. I have no respect for people who give off negative energy and have no heart. They made my poor, old grandfather stand outside in the freezing cold for 30 minutes while we gathered up the money ($353.00 CASH to be exact and not a dollar less). Overall, all I want to say is fuck you to the low lives that "work" at Jerry's Auto Towing. Thank you and goodnight read more

ZERO STARS. Jerry is a Scam artist and Extortionist. He hides out in his tow truck across the street from the parking lot of Besito and Kotobuki restaurants in Roslyn, where you can't see him. He waits like a vulcher to see if you leave the lot. There are no posted signs that the lot is a tow zone. We went to Kyma restaurant just next door and returned one hour later to find our car gone. As soon as we got there, here comes Jerry who was watching us from across the street, tells us he already towed our car, but we can't get it back until the next morning. Not only did he steal our car, he leaves us stranded there, and we have to go back to his lot the next day so he could EXTORT $300 IN CASH from us. The car was right nearby I Roslyn Heights, but he has to spend the rest of the night scamming other people out of money. Don't leave your car in this lot if you are going to Kyma. Call the Police if you see Jerry towing anybody. It is not legal without posted signs. You have legal options. read more

Jerry's Auto Towing - Jerry the Scammer, after he already towed our car. Comes to tell us we have to wait overnight to extort $300 from us. - Auto Repair Near Me - Roslyn Heights, New York

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The worst tow company they are thieves they charge you double & they are so rude and arrogant run don't walk away from these thieves!!!

OMG THIS WAS BY FAR THE WORST EXPERIENCE IVE EVER HAD WITH A TOW/mechanic the lady at the front desk got so mad just because I said I don't want to repair my car here she started calling me a broke bum and poor because they were charging 800 more then my mechanic and needed more time I kindly said I'm not gonna fix my car here and she started screaming you broke bum and how she was gonna charge me extra fees I would never recommend anyone go here and this place is nothing but a big scam the should be out of business and the lady especially at the front desk should be let go worst person in customer service I've ever had an encounter with such a rude disrespectful individual she told me a price and changed it higher when I said I didn't want my car fixed there she charged me more on the tow and they damaged my car even more read more

Horrible people who are willing to leave an overheating dog locked in a car because the person calling can't pay until they unlock the car (with the owner's pocketbook inside). You're probably better off setting your own car on fire and calling it a day. read more

Place is horrible service sucks very unsafe they don't wear masks or gloves I don't feel like they care about covid

Great service! After a breakdown on the side of the road, they got my car towed to the shop and repaired in an hour. Then I was back on the road. Jerry's saved my day. Thanks Guys! read more

a gentleman named Karl, worked very hard and never gave up trying to get my pinned in BMW from it's parking spot to the flatbed truck My compliments to Karl and all his efforts. Thank you very much, Karl read more

Ask for LaMont. He came to fix my flat tire and was helpful, quick, cheerful. I had a car full of luggage, a dog, my 87 year old mother and LaMont helped my unload and reload the luggage and was quick and courteous. read more

Amazing service at Jerry's, great mechanics and reasonable prices. Thank you again.

If I could have posted a zero, I would have, believe me.... This dung filled shop is right on the westbound LIE service road, by Jefferson Ave, and the spot where my battery decided to die on me. Initially I thought I was in luck having my ride quit in me, right in front of a tow shop, only to find out that dying anywhere else would have been better. It's a AAA authorized shop, so I figured that I could perhaps ask a favor for a 30 second jump start. The first goon I encountered said he couldn't do it because his tow truck, with a AAA logo didn't have a jump pack or jumper cables, but that he would find the boss and ask him to speak with me. (yeah, right). After 10 minutes I saw him conducting a B.S. session with another worker inside one of the car bays, so I looked around and found a heavy set guy, who, apparently was the boss of jerrys. I told him that my ride had died literally 100 feet west of his shop, in a freaky bad spot (a turn lane with rush hour traffic getting annoyed that I was blocking their egress. I get it...). He responded with "that'll be $86 fir a service call". I actually thought he was kidding and said "seriously?, I'm a AAA member and I'm not even 100 get away. I want necessarily looking for a freebie, but $86 for 30 seconds of time is a bit egregious, no? Don't get me wrong, I believe in free enterprise and that everyone should make money, but ripping people off is just poor karma. And I hope he gets his just desserts because I can only imagine that I'm not the first that this guy was such an butt hole to. Anyway he told me to call "f'n" AAA figuring I was going to end up being serviced by him since he's the closest AAA participating tow guy to where I was.... Anyway, I called AAA and told them I needed help with a jump and to have ANYONE other than these guys service me, and explained what had happened. They ended up sending another provider thank goodness. I told them I had my car with me, just to get someone dispatched. Truth be told I was on a motorcycle and AAA doesn't really jump them, but rather tows them for a hefty reward to the AAA tow shop. I didn't really need this. I only wanted/needed a jump start. AAA called twice while I was waiting for their service, and asked if I was on a motorcycle, to which I told them no. Again, just to get someone dispatched for a jump. BTW, The battery on a road king is accessed easier than on ANY car, so no harm, no foul. Apparently the shop owner of jerrys called to warn them that I was on a motorcycle obviously. Certainly I didn't tell them, but nasty old Jerry must have. Total Richard move. Anyway, steer clear of this guy as he doesn't deserve anyone's money or their business. read more

Yikes! My tire on my Lexus RX 350 went flat and I happened to be near this place. The guy there said "oh, you need a new tire, we can order one for you, your car doesn't keep spares" He actually thought we were stupid and didn't know if my car had a spare or not. They tried to pull a fast one on us. Then my friend came and helped us take the spare out (which was under the trunk) and before we started to put the spare on he said "GET OFF my property, you have to change your tire on the road" I mean we cant stay on your property for 10-15 mins just to change our tire. Forget service, but they can't even be decent human beings. I can't believe a spot like this exists in my neighborhood. Buyer beware, please. Not that place you want to be in if your tire gets a flat. read more

Had a flat tire when I got to work. Called AAA and they sent Jerry's Auto. They were here within the hour and fixed the flat within 1/2 hour. It was my first experience with AAA and Jerry's Auto, both were great. Mechanic (I believe named Darian) was helpful and friendly. Thank you. read more