My Yukon broke down while passing through. We had it towed here after hours and Austin called me first thing in the morning with the worst news. The engine locked up and they were on back order. He estimated a 2-3 month turn around. This was July 16. I called for an update 2 weeks later and was told all my parts were in but the service department had 10 vehicles ahead of mine so it would still be a few weeks. Later the same week, I was informed my vehicle was in the shop being worked on. Then the following week Austin called to let me know my vehicle was ready for pickup. So, it only took a month for them to replace the motor and get my vehicle going. Very satisfied with the customer service we received and highly recommend them. read more

had a great experience at this dealership and got Cody Wildman got me a great deal! buying my first car was easy and hassle free and I will definitely be returning if i ever need another car! read more

Jerry's Buick GMC - my new car 3 - Car Dealers Near Me - Weatherford, Texas

Purchased an extended warranty through Jerrys misplaced the contract and went back to get a copy. Got the original contract for the vehicle purchase just said Secure NET Can not get any info on contact not sure this company is legit trying to contact them and get voice mail. Would appreciate any info on this company before I spend more money on a different Warranty Company read more

Purchased a 2026 Buick encore honor their advertise price only catch is an accessory charge and the government fee and was able to negotiate down some of the accessory fee overall very happy with the price service and the vehicle they even paid for my Uber ride from the airport to come pick up the car. Very good experience overall. Sean was. My sales rep. He was very helpful through the whole process. Got me in and out in 45 minutes. read more

Jerry's Buick GMC - Car - Car Dealers Near Me - Weatherford, Texas

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This is by far the worst dealership to go to, their salesman made my drive 75 miles to see the vehicle promising to give a good deal, when I arrived no salesman was available, nobody knew where the vehicle or key is and what made things even worse is the manager didn't even bother apologizing, what he implied was this what we do if you don't like it just leave read more

If you are looking for the best service, best price, and great friendly and honest people, go see the team at Jerrys's GMC. Today I purchased a new GMC 2500 Sierra AT4, the trade negotiation was fair and honest, Charles Kincaid went above and beyond in getting the best price on this vehicle and saved me thousands compared to other GMC dealers in Ft Worth. Thanks to Jimmy in the Finance Office, we have been friends since my last purchase a couple years ago. I've purchased over 100 vehicles in my life, buying at Jerry's with this team can't be beat! read more

Jerry's Buick GMC - My newest truck that replaced my 2024 ZR2. - Car Dealers Near Me - Weatherford, Texas

I had my 2024 Buick Envision in the Jerry's Buick Service Department for two issues (broken equipment) and one recall on November 12th. Their team had my car for five business days with no communication and or updates. When I called them they stated that they had to order the broken parts but my car was ready days prior for pick up. I expressed my frustration of the lack of communication & updates to the Service Manager. It has been almost two months with no call on the parts that were ordered. I called Monday (1/6) and left a message to enquire on the parts and yet again, no call or communication back from their team. Steer clear of this dealership if you expect customer service after they get your money! Unacceptable.... read more

First, does any management work there? Second, you could return phone calls. Have been trying since July to get my permanent tags. STILL waiting. Have had nothing but run around every time I call. Called today still not a satisfactory answer to my problem. First it was insurance got that cleared up now a license taking care of that agree for the umpteenth time. Awaiting a call from someone in authority. 575-631-9754 read more

Let me share where we ended up. I tried to work with the maintenance department regarding my expectations of service and only received "we covered this before" when in fact, nothing was addressed. Against better judgement, I continued to look for a vehicle replacement at Jerry's since this one was never the same. We explored the used lot and Daniel chose to sell the vehicle out from under us that we had been looking at. We gave him a number and he sold it out from under us for that price. Good news is we found Sewell!!! I recommend taking that short drive to any of their dealerships. The service is far beyond what you will get from any Jerry dealership. Make the drive and get ready for an unexpected surprise!! read more

Best price and easiest car purchase I have made. After talking to 5 other dealerships on the phone for days then going to one where they wasted hours of time with the back and forth manager game and we left. I did another search and found Jerry's a little bit out of my area and made a deal on the phone in just a few minutes. Dominic Moreno got it approved and I got the applications filled out online. Talked to the finance manager, signed the papers and we were done. Everybody was GREAT!! read more

I drive quite a ways to go to this Dealership, passing others. They give superior customer service and seem genuinely interested in my needs. read more

We took our Yukon XL in for a sudden problem with A/C...(why does this always happen on the hottest day of the year?). Laura in the parts dept went out of her way to help us!! She is amazing and Jerry's is fortunate to have her representing their Service Dept. A** read more

I called to get my 2023 GMC Acadia in for a check engine light on. I was told I would have to leave it with them for 3 to 4 days for them to check it and no loaner vehicle. read more

Y'all. I'm not not impressed with Jerry's GMC service. I took my Denali up there for an oil change and to fix a recall. The lady I made the appointment with was rude. Dropping off my car I waited and waited for someone to even greet me. I called and was on hold for 15 mins to check if my car was done.... no one answered so I called back and was hung up on. Picking up my truck I got attitude about they thought I was out of town for a few days... my car wasn't washed or vacuumed. $70k car... and this le of service? They need to take a note from park place. Beware!!!! Do not trust!!! 9-2-2020 I'm updating my review. They are losing a star. My 2017 Yukon Denali had a tail light recall, so Jerry's is just up the Street and very convenient I took it in. I called to make the appointment and was told the service would take two hours. While being 6 months pregnant and having a 18m toddler, during A global pandemic, I wasn't about to wait in a waiting room. So I dropped it off on Monday, and they said it would be ready the next day. Henry called asking about my extended warranty, saying my very expensive shocks needed to be replaced. Ok? I'm not sure how I take my car in for a taillight issue and you find a problem with my shocks? I gave him my warranty information and said see if it's covered. I posted on the local weatherford mom Facebook group, asking if anyone has had questionable service at Jerry's.., and oh my goodness at least 20 stories! All bad! Once Henry called me back, he said the shocks weren't covered and it would be $2200! WHAT?!? I told him we would get a second opinion. Please fit my recall. He called back saying that they knock $400 off the price to do it today. Again, I said no thanks. I would like to get a second opinion. Today, three of them having my car for what should've been a two hour appointment. They called and said they were charging me a diagnostic fee! ARE YOU FREAKING KIDDING ME!?!? No way!!! I told them I wanted my car back right now. I was DONE! I feel 100% like they have ran me around trying to con money out of me. I will never take my car back to Jerry's. I took my car to get a second opinion and no shocker... nothing is wrong!! read more

If you are looking for an honest straight dealing salesman, contact Charles Kincaid at Jerry's! Extremely fair in handling my purchase, the truck was out front as promised for the test drive, he wasn't pushy like many salesman and I was more than happy to make a deal on my GMC AT4. read more

After buying my last truck from Jerry's and having referred friends and family here I was really disappointed in the entire experience. After committing to negotiate and selling the customer experience; found the complete opposite when it came down to making a deal. Just not happy overall and glad I made my deal elsewhere. Really liked Jerry's based on previous experiences but this most recent one has tainted my perception and doubt I ever go back. read more

I needed a key code for a car, because of a lost key. I provided the proof of ownership that was required. They said that they get charged 50.00 to look them up. I said if that is what it takes. So they looked up the code, I paid them 50.00 plus tax. They said that they couldn't cut the key, no blanks available. It is a strange key blank, car is a 2005 Pontiac GTO, they were made in Australia, so I took my $50 4 digit number and headed to work. On my lunch break I called Vandergriff GMC just down the street from where I work. They informed me that not only could they get the key blank, but they could cut it as well. I said well I have the key code already, so you won't have to pay the fee to get it. The parts person said, oh, if you would've called us, we don't charge for looking up the code. So consider $50 a learning experience and Mr. Jerry and Company have seen the LAST penny that they will ever see from me, and anyone else I can tell. read more

I called Jerry's GMC in late September to have the chip installed in my new car. I was told they had to order it....ok Well every few weeks I would call to see if it had come in and was told no will be here next week. So from September 2022 - January 2023 still being told it still on order will be here next week. So I thought I will call another dealership and see if i am told the same thing. I called Auto World GMC in Mineral Wells they ordered the part and had it the next day..... I am so mad that I wasted months on Jerry's. Do yourself a favor and don't bother with them. I highly recommend Auto World in Mineral Wells. Very friendly and took care of what I needed read more

Tried to buy a car here. They will not accept funds from outside financing source like a credit union. They want you to use their financing so they can charge a higher rate and make more money off the sale. Avoid this dealer. Here is an example: "Most dealers work directly with lenders to arrange loans. The dealer finance officer (F&I Manager) sends the customer information to the bank / lender and gets an approval. The F& I mgr. then "sells" the approval to the customer. He buys the loan from the lender for say 2% apr. and sells it to the customer for a higher markup - say as high as 3.5% The difference in financing charges from 2% to 3.5% is his commission that he keeps as profit for arranging the loan." read more

Bring my truck to check steering and fix trailer lights . Had my truck a week and said it's all fixed but never fixed lights wondering if steering is fixed read more

I had to go find someone to help me about an oil change when I first arrived. Saw several workers standing around not doing anything. After I was finally helped I asked for a car wash but it was never done. I usually receive excellent service which didn't happen this time. read more

Had a great experience with the salesman, but when it came time to finance something was incredibly fishy. We already had financing through our bank, so it wasn't a problem and we knew exactly how much the total finance amount and the monthly payment would be on the truck we picked out. When it came time to talk to the finance, we were ignored when we explained we already had financing. He then proceeded to try to give us financing from somewhere else with a monthly payment way beyond what we knew it should've been given the price and interest rate. When we explained our concern that the financing price and the interest rate did not match the payment at all - we were then belittled and told that "clearly we were not interested in buying a car". I told him apparently not and we walked out. Bought a truck same day at Hiley, better mileage, newer truck, and a much better price. Better yet - there was nothing fishy going on with finance. I have told multiple people to stay away from this dealer, and I have heard similar stories from other buyers. Do your homework - know what your rates should be especially if you have great financing already. My guess is they are adding extra fees hoping that you won't notice. read more

As soon as we walked in we were just stared at like they didn't know what was going on, I'm 20 and I presented my License and the employee said oh you're not 21, we'll have to use your mothers license, I thought it was just for paper work and what not, my truck is getting worked on down the road and I need a vehicle to commute for work. Any ways as I get into the car and proceed to start driving the Karen of a manager runs out and starts slapping the rear of the car and rips my door open telling me to get out and turn the car off. She's says I can't let you ride off in this car. I think this could've been handled so much better, my blood is literally boiling at how embarrassing this experience is. read more

Bought a Buick Encore & had a tire pop 5 weeks later. Had insurance luckily so I took it back into Jerry's. Waited 15 minutes for someone to help me when I pulled up- mind you people were walking by looking at me. Then called myself for them to tell me "Oh that has been ready for a while". So when I come to pick up, the guy who handled my appointment was on the phone so I yet again wait 15 minutes to be helped (by someone else). Worst service department I have ever been to! read more

I purchased my brothers car that he had bought from Jerry's Chevy took it back to get it worked on and they said it was not worth fixing. They gave a few days to remove vehicle. They knew I was coming to pick up car. Nothing was put back together. Plugs still out, wires not connected, battery cover not even in car. Talked to several people one being Mr. Tom Stack and had to go to dealership in person because he does not return phone calls. So next step is Small ($10,000) claims court ? read more

Henry in the service department did right by me and went above and beyond what he was obligated to do to get me taken care of .

If you are looking to be treated right when it comes to buying a Chevrolet, GMC, or Cadillac, ask for Sam Fowler at Jerry's. We have known Sam Fowler for many years and have bought several vehicles with his help. He is truthful, honest and won't waste your time. Sam made buying a new vehicle for our family from Jerry's Cadillac a pleasant, enjoyable experience. (That can be rare but shouldn't be.) They will also make sure you are well taken care of when it comes to having your vehicle serviced and any warranty issues taken care of. I highly recommend that you give Sam Fowler a call at Jerry's. read more

Customer service actually still exists in the car business! And if you do have a problem Henry in service was the best...quick courtesy and he makes sure you get taken care of the right way! read more

Big thanks to Jerry's GMC. Shannon Gaines and the service team really did a great job. The transmission on our 2014 Spark went out and they got it in and out on time just as they said. We were very impressed with they're professionalism and courtesy. You guy's rock!! read more

Well, guessing the good service department days are over, at least for me. Almost 2 hours for an oil change, and actually still sitting here as i write this updated review. I had an appointment even. Sad, and I usually buy my vehicles based on the service Dept. Later. read more

The low ball offer they made for my truck was appalling. Make sure you know what your vehicle is worth before arriving. They are also requiring a trade in when purchasing a new vehicle. read more

I will never shop at Jerry's Buick GMC again. My husband and I agree that out of all of our new car buying purchases, we have never had a bad experience until we bought our Sierra a few weeks ago. Our salesman was definitely not pushy, in fact, we were lucky to see him running around the parking lot every 10-15 minutes, stopping in to ask us the same questions over and over again. It's clear that quantity is more important than quality at this dealership. You may find a great deal, as that is the only thing that we are pleased with but believe me, they will beat a dead horse to remind you just how "great" of a deal it is. Of course, that great deal was the same great deal as Ewing GMC was offering and a couple others, so there's that... Another word you will hear A LOT while shopping is survey... After a few hours, we sit down with our "half" salesman, Clay Estes. "Half" because he was missing half the time running around helping as many people as he could and providing minimal customer service to us. "Don't forget the survey though". We were torn between two trucks and they would make no effort to help us by even throwing in so much as a free car air freshener because of that "great deal" we were getting. No big deal but in the grand scheme of things, that should have been my red flag that their customer service skills were lacking as I had already previously mentioned that in a few months I would be in the market for a new car, so you would think they would provide amazing customer service to ensure we loved our experience and wanted to be lifetime customers.... Ha, yeah right! And by the way, don't forget that survey because they get bonuses based on that survey... So we text with Clay and decide to come back the next evening to buy our truck (top of the line, $55k truck). We get there and even though we had scheduled with him the time we would arrive, he is working with other customers (shocker). So he hands us off to our other "half" salesman (of course, not forgetting to remind us to take the survey and tell how "great" our experience is because they have meetings where they read the surveys out loud and that's how he gets his bonus...), Todd Fregeau, who was the only true salesman we met the entire time we were there! He was so kind, followed us around the dealership while we still contemplated between the two trucks and provided great customer service, we got lucky getting him by the simple fact that Clay was so worried about losing a sale (and a potentional survey). We wait so long that the dealership is closed at this point and the truck we eventually bought had been used for a demo for 150 miles so it was pretty dirty so we would need to come back the next day to get it detailed, gassed up and of course a few hundred more reminders of that darn survey... The finance guy, Paul Lewis was nice but for as long as they make you wait, he sure does rush you right through. Vaguely explains anything and doesn't give you copies of your paperwork but is sure to remind you of that survey.... So I email to request the papers be printed and mailed to me, still have yet to receive them after 3 weeks and no email response back. You buy a $55k vehicle, you kind of want paperwork of the contract, the service plan, etc but I guess that great deal doesn't include $2.00 worth of printing papers... PLEASE, Whatever you do--DO NOT do the online preapproval or vehicle trade calculator!!!! First off, they will quote you about $2k higher on your trade on the computer and low ball you when you get there to purchase your vehicle. No matter how many times you call, email or respond to the online salesmen, they will continue to call and email you to buy from Jerry's and tell you about those "great deals", even if you did already buy your truck there and you have told them numerous times!!!!!! When I returned to get my truck cleaned the day after we purchased it, they did a TERRIBLE job after waiting over an hour! I could have put socks on my crawling baby and gotten a cleaner truck. At this point, my frustration was very evident and Todd thankfully handled it! He stayed with me and expressed his deepest and most sincere apologies for the trouble which I truly appreciated. Clay was sure to remind me of that survey a couple more times. I left with the feeling of never wanting to return to that dealership. I will say that the receptionist was very friendly to me and my daughters. Megan and Sarah, the "Tech" girls were also very nice and helped me tremendously. I honestly enjoyed my time with Todd and wish he had been my salesman all along and maybe my experience would have turned out differently. P.S. I didn't forget the survey!! read more

After reading the many reviews and having concerns, against my better judgment, I scheduled an appointment to have service done on my vehicle. I arrived on time and was greeted in a timely and professional manner. No complaints or red flag about the process at this point. As I waited in the waiting room, I observed/overheard two service employees explaining to elderly ladies that their cars needed alignments or their tires would be "ruined". But, no problem with working them in with a $99 front end alignment while they waited. Maybe just a coincidence...the second thing that really turned me off was two male salesmen talking over their cubes about a loyal customer being a pain in the @$$. "He comes back and buys vehicles but what a jerk". Anyways, none of that had anything to do with me gave me pause about the overall environment of the business and established practices. In a timely manner, I was notified that my repair was complete. My vehicle was brought around. To my surprise, the entire front end was covered in some type of oily grime or overspray from what appeared to come for a compressed air gun or exhaust??? Had nothing to do with my repair or process of repair. The person working on the vehicle should have noticed this as it covered the entire bumper, grill and lights. I assume it happened while the hood was up as none of it was on the hood and given the amount on the front end it would have gotten up there. The second issue was when I opened the hood to inspect, the plastic engine cover was not installed correctly. It was bolted but was. It installed in the rubber clips in the rear and was sitting an a diagonal angle that would have been easier to install correctly than they way it was returned to me. Again, both of these did not affect the repair itself but based on my observations, the previous low reviews were warranted. Not sure I will return again. Can't say I would recommend or advise against. Just so your homework and use your gut. I was hoping for a better experience. I really wanted this to work out as they are right near my house. read more

Got to love these guys, they offered me more (sight unseen) for my trade than my local dealer in Dallas! They tracked down the exact vehicle I wanted which was in Arkansas (which my Dallas Dealer couldn't or wouldn't do), with no cost to me. When I arrived to make the swap it took about 30 minutes for everything to have keys in hand. They even took the time to walk me through the features on star, navigation etc. I can tell you from this initial experience with them, I will always consider these guys first (even being 1 hour and 45 minutes away) it is sooo worth the trip because it was truly Hassle free! Matt Brown was my sales man, couldn't say enough about him, he had everything set up and ready for me and it was all done over a few cell phone calls. Honestly one of my very very few smooth vehicle transactions in my lifetime, was nice to trust a car sales man again. Mike (Allen, TX) read more

Isaac was a good salesmen right up until we signed the papers, then any help went out the door. He did not assist with any of the transmission issues only to give us number after number to kick us down the road. Darryl the finance person told us we were the only ones to have equity in a vehicle purchase and if we went to car max the next day we could get at least $36,000 for the truck. He showed us a "NADA Bookout sheet" he made such a big deal of showing the value of $36,000 - $38,000. He said he was getting us the best interest rate with us buying the extended warranty for truck and tires/wheels. Only to find out he put us with a bank and a rate that they would get a kickback on. With all the issues we have been having with Jerry's and the truck we went to trade it off for a brand new truck and they would not even pay it off. We have also received several letters from other banks, they must have ran our credit many times without it being needed. We wound up refinancing with another bank that offered us 2.7% for the same length. Hopefully they lost whatever kickback they were getting! The trucks transmission went out before the first payment was even due. We talked to Isaac as that was our point of contact. He said he would arrange towing for us. The truck got picked up on 6/22 and sat in their shop all week with no communication to us. We then returned from out of town 6/28 at which point they said it was a part on national back order but their transmission "specialist" may be able to specify the entire transmission get replaced under warranty, however, he was on vacation for a week. They stated they had no vehicles to "loan out" even though that was one of their big selling points for the extended warranty, we were understanding of the situation at that point and did not push. We later found out there would not be any answer or update until after the holiday weekend. We had company coming into town and needed a vehicle as this was the only vehicle we had at the time due to the hail storm totaling our other car. They said they had no cars and were very rude about it. Susie even hung up on me when I asked if they would reimburse for a rental. So we were stuck over the July 4th weekend with no cars and company in town! They did not care at all. The SA was saying they were not sure how long it would take when the "specialist" returned as they had over 300 cars needing service. Still not able to provide a loaner or rental. The specialist finally looked at the truck and confirmed the entire transmission should be replaced due to overheating issue and valve body part being on back order. The original complaint included the transmission overheating issue and even going into limp mode so they also knew about it overheating. They called 7/7 to say the truck was ready so my wife got a ride from a friend out to Weatherford to pick it up. We did not know what the temp should be and they never advised either but it turns out it was overheating only miles away from the dealership again! To get our truck back we had to pay a total of $246.83 which included a $150 towing bill that Isaac arranged for the warranty he sold us! We also found out the towing was only $140 but they added $10 for a "P.O". The next weekend we were driving the truck and the transmission overheated again. We had to limp it home stopping to let it cool off every 10 - 15 minutes. We took it to a different dealership that was actually nice over the phone, called us when they had updates and fixed it correctly. They had to replace the thermal bypass on the transmission which is the one thing that controls the fluid going to the external cooler which would keep it from overheating! This is after Jerry's told us they test drove the truck and everything was fine! So we now have a truck that has a "new" transmission in it that has already been overheated several times and is starting to hard shift again! I sent several emails to the GM which always went unanswered. After the transmission overheated again, I sent an email directly to him, by a miracle I somehow received a phone call from Josh asking how they could make it right. This is after Kevin later told me on a phone call that he never received any of my emails. Just more of the lies in my opinion as no one else knew about that email but I got a call. I finally sent another email to a different email address which must have prompted them to contact Kevin the GM as I got an actual phone call from him. He also went on to explain that everything that transpired was "just part of the business" He was somehow made aware of a FaceBook review I had left and said he was willing to refund the towing until he discovered that. He then in my opinion, tried to bribe/extort me by saying that if I removed the review he would then refund the towing! I stated I would rather have people see the review then take his money. At this point he threatened me with contacting attorneys if anything else was posted. read more

I went to Jerry's GMC since their website offered discounts much larger than other dealers advertise on GMC Sierras. I had been shopping, and already had a deal in my pocket from another dealer that I had previously purchased a new GMC Sierra from in 2017. But since the advertised price from Jerry's was so much lower I felt that I had to give Jerry's a shot at it. I fully expected to buy a new truck from Jerry's and drive it home. But I was quite disappointed that we couldn't get together on the price. Especially considering that they advertise the biggest discounts in the area. They initially lowballed me on my trade by $5000 vs. my best deal from another dealer. Being that things are not always as they appear in the car business, and the price of what you're buying and what your trading tend to get swirled, I was making sure that these were apples to apples comparisons. Same truck, with the same MSRP at every dealership. And my comparisons were using out the door prices, including all fees and taxes. I was pretty surprised when they hit me with a price out the door that was $5000 higher than my other deals. After some back and forth the difference dwindled to $1500. But I ended it there and went to do the deal where I had bought my last Sierra. In the end Jerry's was the highest out the door price of the 4 dealerships I shopped. Live and learn. read more

Scotty is a great salesman. Honest, easy to work with, and not pushy at all. Overall, the buying experience at Jerry's is top-notch.

Dylan was awesome to deal with. He was informative and sympathetic towards our service issue. Car was delivered on time as promised!

Josh Martin is our service advisor, and he is simply the best! He takes care of everything in a thorough, yet timely, manner. He communicates,often, and jeeps us informed. We greatly appreciate him and his service! read more

Salesman was very nice and helpful, as well as the sales manager. Originally thought I was purchasing a never used car, but found out post deal that it was actually a loaner with 2200 miles on it. Love the car, but not happy with some of the wear I've found on it. read more