I did not purchase my BMW here, but I do bring it here for service. It's a 2025 and I've had it in for basic maintenance, a windshield washer pump replacement, and a check engine light diagnosis. The service department is truly TOP TIER. I've worked with Karla and Mark, and they are both amazing. The entire team works quickly, efficiently, and with great communication. Getting a loaner vehicle was completely hassle-free, which has honestly been a breath of fresh air. Having worked in the car business myself, I know how difficult loaners can be to secure--so this level of service really stood out to me. I would absolutely recommend them. Fast, reliable, and genuinely caring service--it really shows. Much appreciation to the whole team! read more

Ronnie in service had perfect customer service and was very personable. Really appreciate his sense of urgency. Made sure I got in and out.

I found a car through Autotrader, listed at 32900. Turns out the real price was 33400, when you add on the "Sales Service Fee". That's just markup. Even with that, I was good with the price of the car. We agreed on the price. I was going to be coming in from out of town. At first I was asked to arrange to put down a deposit, which I was fine with. The car needed some body work and would be about 10 days till it was ready. I was fine with that. They changed the request, asked if I would take a call with the finance manager and arrange for full payment. I was fine with that. I was asked if I could take a call in 15 minutes. I was out, asked for an hour. I was asked if I was going to finance, and I said I was going to just pay cash. 3 hours later... no call. I texted my sales rep. called. About 30 minutes after my second call, I get a text. After we talked and agreed on price, someone else came in and they sold the car. Wow. He backtracked and said it happened while we were talking via phone. But then why was there no call explaining that? Why did I have to hunt them down? From the time I said yes, to the request to meet with the finance manager, I got three calls with different requests. That means he was talking to the management team there. I'm not buying that there was another deal going on at the same time. I think an easier (local buyer or more profitable one (financed) came in after. read more

Pre-owned Sales: We had an awesome sales experience with Richard Popperwell. We found a vehicle online that interested us and reached out. Richard contacted us right away, answered all our questions, and even sent a video highlighting the car and any cosmetic flaws that were present, as requested. We stopped by unannounced to take a quick look and Richard was super accommodating. Not pushy, very friendly, very honest. The next day we worked out all the numbers with Richard from home, showed up for a scheduled test drive, and left in a new vehicle 90 minutes later. Everything was super easy and we weren't made uncomfortable with decisions at any point in the transaction. I'd dock a half star for the vehicle being lazily cleaned, but no biggie. Overall great experience, highly recommend dealing with Richard directly. Thanks for hooking us up, Richard! read more

Autobahn BMW Fort Worth - Richard Popperwell - Car Dealers Near Me - Fort Worth, Texas

Autobahn BMW Fort Worth advertised a car for $100535. We agreed on the price and when we got down to doing the paperwork they added the following items without any discussion with me. Your price. $100,535.00 Appearance protection $345.00 1% sales service fee $1000.00 Theft recovery $650.00 Tint all window Tintall $499.95 Which brought the purchase price to $103,029.95. Not $100,535.00 I was very disappointed and concerned how they handled this purchase process read more

For some reason, I can't pull up directly Audubahn Mini so note that this review is actually for the mini section of BMW. Which to my knowledge has it's own service department and certainly is its own showroom. But located right next-door to BMW. We have brought our Countryman S to the service department at this location since we bought it. But now closed Mini of Arlington had a terrible service department. But everybody at Mini Fort Worth ( Autobahn ) is great . So great in fact that when they noticed a funny substance on one of our fender flares, they ordered all new ones from the factory for free because of our warranty. While walking the showroom, we found our fourth mini. And I pick it up today. I was all but ready to abandon brand loyalty altogether, but because of this dealership we bought another. They gave me the best trade in value on my Cadillac too. I highly recommend their salesperson Wes. He is low-key and thoughtful and very knowledgeable of his product. It took me a few days to decide to pull the trigger, and he only called once.. he did not chase me. It really was the most pleasant car buying experience I've ever had and I have owned over 40 cars in my lifetime. And at the end, I even got a mini swag box kind of like a blind box with mini merch inside. Cool. That was presented to me by the sales manager. read more

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Back seat came unglued.. EASY FIX After waiting for 2 hours first I got a $0 quote then tell me it's going to be $700 to fix GOODBYE Only good for oil changes THATS IT read more

I was third in line when they opened. Took two hours for an oil change. Guy at front desk was rude. Didn't even come back to tell me if my car was being pulled around or not. Guy who brought my car to me was rude. Just threw my keys to me. Didn't say have a nice day. Just walked off. I will never visit this location again. I will try the Arlington location. read more

Terrible service department. Car left for multiple days and then called to pick it up but they hadn't fixed it. Had to leave again. Left with one head light out and they said both were out $3,500 per head light plus a main fuse box. Said the 10,000. Extended warranty wouldn't cover it. When got home after it was fixed found rear access panels hadn't been replaced. Arrogant service rep. read more

I needed to get a state inspection done for my vehicle at BMW and I was helped by their Service Advisor Jeff Velasquez and he was super helpful, kind, and very professional. I was able to get my car in and out in a timely manner plus a free car wash as well! Highly recommend getting service done here at Autobahn and I will definitely be back for future service. read more

Jimmy didn't want to sell me the car. I had an incredibly frustrating experience at this dealership, and I feel compelled to share it. I called on Thursday to inquire about the availability of the M550i and confirmed I would be coming in on Friday. I even texted an hour before arriving to let the salesman, Jimmy, know I was on my way--about a 50-minute drive from Dallas. Upon arrival, I was told that the car had a check engine light and was in service. Jimmy left it up to me whether I wanted to wait or leave. It was extremely disappointing to be treated with such indifference. I was ready to purchase the car that day, but Jimmy seemed uninterested in helping. Instead of addressing my concerns or offering alternatives, he spent most of the time going back and forth between me and his desk, working with other customers, even though the dealership wasn't busy. After waiting for over an hour and a half, we finally went for a test drive, which only made things worse. The car was shaking while driving, indicating something was clearly wrong with either the tires or the suspension. As a dedicated fan of the BMW brand, this experience was incredibly disappointing. Jimmy's lack of professionalism and poor customer service made it clear that he had no interest in selling me a car. I expect far better from a dealership representing a brand like BMW. It's truly unfortunate that such a reputable brand is represented in this way. I won't be returning, and I'd advise others to be cautious when dealing with this dealership. Update: This screenshot is showing how disrespectful BMW representatives are talking to the customers. read more

Autobahn BMW Fort Worth - Bmw on service - Car Dealers Near Me - Fort Worth, Texas

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I trusted Autobahn BMW Service with my recently purchased 2025 X5. What I got back was this -- a car returned filthy, ignored, and neglected -- right in front of other customers. Yohan, the Service Manager spoke to me with condescension and told me that the appearance of my vehicle was "insignificant." After weeks of miscommunication and unreturned answers, this is how Autobahn and BMW North America treat a loyal, repeat customer. Completely unacceptable. read more

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HORRIBLE CUSTOMER SERVICE. Mike (Manager) lied and said the BMW we had picked out AND bought had remote start. The papers were signed, and check given to them. When I went to pick the vehicle up, it did NOT have remote start. I literally gave the vehicle back. I owned it for about 15 minutes. Dont come here. SO MUCH TIME WASTED. read more

I've purchased three BMWs now from Autobahn BMW. The first two I felt like I got a fair price for my trade-in vehicles. This time I'm not so sure because the offer was lower than what I found online and, I didn't negotiate. Customer service is good but it takes hours to take delivery of the car. Some of the salespeople are friendly and others are not, many of the sales (men in particular) have sour looks on their faces like they don't want to be bothered by customers. The younger salesmen are the friendliest, perhaps they're hungrier and haven't been jaded by they old guys. This isn't the best time to purchase a new vehicle due to the chip crisis but I believe I got a fair price on my new X1. Suggestions: (1) negotiate on the offer for your trade-in. It's a pain but they WILL low-ball the first offer so spend some time if it's worth a few hundred/thousand dollars. (2) Find out if they're offering rebates for cash purchases. (3) Ask them to fill up the fuel tank. I traded in a car with a full tank of gas and got a car with less than a quarter of a tank. And finally, (4) ask for BMW floormats. They'll probably tell you no because they're not negotiating but you never know. Overall, it was a good experience and I'll go back for #4 in a few years. read more

Autobahn BMW Fort Worth - Beautiful X1 - Car Dealers Near Me - Fort Worth, Texas

Places of business are only as good as their employees and This place shines because of Karla in the service department. She is so thorough, prompt and communicates very well. She truly goes above and beyond to make sure you're taken care of. Make sure you ask for Karla! She will take great care of you. read more

The sales experience at the time was ok, this dealer had the vehicle we were looking for, sales rep was friendly and we thought at the time provided good customer service. read more

DO NOT GO HERE to purchase a used vehicle. Not only do they not thoroughly inspect the vehicle although they claim they did but they fail to disclose any issues the car has at the time. I bought a vehicle from them which had a leaking radiator that was not apparent at the time of purchase as it's a slow leak. I did confirm with their sales rep Richard Popperwell that the car was inspected and found to be in good condition. Shortly after the purchase I started getting a message stating "Coolant Error" although the coolant levels were fine. When I advised him of this issue when i dropped off the car for them to fix the leather seat that they had promised to fix, Richard advised me that the radiator had a leak and that they are going to replace it. Six months after replacing the radiator, the same message started popping up again and once again the coolant levels are perfectly fine. I tried to get them to fix the radiator again but they are trying to push me off to Mercedes and pay for this repair out of my own pocket. They are claiming that I purchased it in AS IS condition which is great and dandy except the AS IS condition I was provided was that the car was in good condition with no issue whatsoever other than the leather seat that had damage. They are refusing to fix this radiatior which clearly is a defect or their lack of knowledge of replacing a Mercedes radiatior is causing the issue again. This dealership is a fraud and very deceiving. I won't ever purchase another car from them and I will be reporting them to the government agency to make them aware of the fraudulent sales tactics being used by this dealership. Don't say I didn't warn you but I wish I could give Negative stars. read more

Egregious parts overcharging, unnecessary maintenance. TLDR: Be super careful about parts prices here. Also watch out for unnecessary procedures. I expected the dealer to be expensive, but I didn't expect them to try and perform unnecessary maintenance and the dramatically overpriced parts shocked me. I'll try to keep it short, but if you don't have stacks of money you're willing to throw in the fire, you probably need to read this and understand the details. I expected two tiers of prices, the price if you bought parts on the internet, and a much higher price if you get them at the dealer. Autobahn has a higher third tier, reserved just for their own service department customers, that to me seems insane. The service department actually marks up prices again (35% in my case), even higher than their own parts department, which is 23% marked up over the internet. Total markup, over the internet price is 66%. Here's the data: Part number: 16-19-7-260-216 Internet price: $554.79 (https://www.cheapestfactoryparts.com/oem-parts/bmw-pump-16197351665) Autobahn parts department price: $682.49 (https://www.bmwpartsdirect.com/oem-parts/bmw-pump-16197351665) Autobahn Service department price: $921 (No link and you won't know the price unless you ask for a breakdown. They will bundle labor and parts costs to make it difficult to figure out what you're paying.) Advice: 1. Go anywhere else, it has to be better 2. Ask for the parts numbers and compare prices with internet and their own parts department. Once you call them out, they will lower the price to match what the parts department price. I think it's fun for everyone if you offer to buy it from the parts department and carry it over to the service department for them. 3. The diagnostic fee, what you pay for the privilege of finding out how much the service department intends to overcharge you, is ~$450. They will lower this to ~$250 if you ask. 4. Ask questions: "Which part is actually broken?" & "Why are you replacing parts that aren't broken?" Is it dishonest for the service department to inflate prices above the parts department? Or is it just a really mean thing to do to your own customers? Prices are literally 35% less for someone who walks in off the street, than for someone who is an Autobahn service department customer. I told the manager that I think it's both mean and dishonest, but hopefully this makes you a little more informed and more equipped to make your own judgement. Finally, the issue I had was an engine code. The estimate for repair of that was over $3000. I chose not to let them do anything. The light reset itself on the way home and hasn't come back. I don't think there was ever anything wrong. Thank goodness I didn't follow their recommendations. read more

Great sales and service at Autobahn. They are always top notch.

First time here and I'm very pleased with the customer service. I recently purchased a 2016 BMW 428i from CarMax and brought it to the dealer for a good look around at some issues that I've noticed. Foley, the service advisor, was very thorough in explanation of all my questions and the process and personable. Inside at parts, Chris was extremely helpful and a good jokester with helping me order a sunshade. I hope I don't need to come back too often, but I know when I do, it will be a positive experience. read more

Process was efficient and pleasant. Cody thoroughly discussed the technology in the new car. He also managed transportation of the vehicle. Would definitely purchase from Autobahn again! Kelley read more

Okay after years of getting serviced at other BMW dealers and then coming back to this one I can definitively say that they are the WORST. First of all, don't bother booking an appointment. The last two times I tried to book with my main man Yohan, only to have my appointment changed and not honored. First time, it took them over four hours to do my brake fluid. This last time I went in first thing in the AM for and oil change, and brakes. I also told them I needed a new wheel bearing, something they had already diagnosed the visit before. Upon arrival I'm asked what I'm there for... Um, how about for all that I already said online when I booked? They didn't have the parts to replace my wheel bearing. Not like I scheduled a week ahead so they could order the parts or anything. TWO HOURS later, I'm told they are starting on my vehicle and I was right about the wheel bearing. NO SH*T! YOU already told me it was the wheel bearing! What the hell took two hours to tell me that?! FOUR MORE HOURS LATER, they finally finished my oil change and brakes. In case you aren't good at addition, that is SIX HOURS I spent waiting for an oil change and brakes. And this is after scheduling for first thing in the morning. So again, don't bother. Oh, and what's more? In doing my oil change they didn't even refill my DEF fluid. Something that is pretty standard by my understanding. Didn't rinse my car off. Didn't wipe my car down. By the looks of it, they didn't do a damn thing. Almost makes me wonder if I sat around six hours for an oil change I didn't even really get... read more

Autobahn BMW of Ft. Worth is wonderful. I live in Lubbock, Texas and was browsing their website one day. I found a spectacular, Certified Pre-Owned 530i and called for some information. Our lender approved a loan with a 4.5 interest rate and BMW instead financed the vehicle with nothing down and a 2.9 interest rate! Once finished with the phone approval, they overnighted the paperwork and I flew down the next day and picked it up. Daniel and his team exceeded expectations, and those are set very high being that it is BMW. The car is a dream come true, I couldn't have ask for a more smooth, satisfying experience. I will definitely do business with them again and highly recommend them. read more

Autobahn BMW Fort Worth - Day after purchase - Car Dealers Near Me - Fort Worth, Texas

I tried to service my 2007 Certified used i530 at Autobahn Ft Worth. Now, I realize that I did not purchase my BMW at this dealership (I purchased it in Dallas because this is where I could find the car I wanted to buy). My car had an issue that the air conditioning system was shutting off. I finally had been able to capture what had been happening in a video and called the closer to me dealership (I'm a Fort Worth girl). That said, I called and informed I would like to schedule a service appointment and would like to arrange for a loaner (this service is included in a certified used white glove type service. It's what I paid for... I bought a brand, an experience. So, I called the dealership and informed what car I owned and while I hadn't purchased my car at this dealership I would prefer to service it in Fort Worth because the dealership I had purchased it from was over 40 miles from my home. I had been informed that this "service" would not allow me the option of a loaner because I wasn't their client ( I feel this is Not a good BMW customer experience) most people would think that the Brand is telling them, hey, we don't value you, or your money and you can go elsewhere... So I calmly said, ok I realize I am not currently a customer but will this service request establish me as a client. I was told " OH it will take MUCH more than that". Now, again, BMW buyer experience, hmmm that pretty darn crappy. But I realize that there is a difference between the Brand and a dealer. So what did I do? I called BMW of Dallas which is like I said 40 miles from my home in Ft Worth. I told them what happened. Not only did they set up the appointment, arrange for a loaner, but when my car repair was complete 4-5 days later they DROPPED my car off to me and picked up my rental while I was at a Dr Appointment... talk about AAA+ service. BTW, this issue would have established service for any customer. They replaced the computer in my car (not a cheap thing to do, even in warranty it was a couple of thousand). THIS Is why I have never gone back to Autobahn. I have continued to do business with car dealers in Dallas (BMW of Dallas and Park Place Volvo)... Speaking of which, it's time to purchase another car... This will be the 3rd car that they've lost a sale on. Excluding family/friends who may be in the market. Now I make sure to tell everyone about my customer experience. My only hope is that it has improved. This is why you buy a luxury car, to be taken care of. Drop of your keys and be out the door. If I didn't care about that, I would have gone back to purchasing a lower end car. read more

This dealership is doing great so far I've gone there four times and every time they've done a great job with my car I really appreciate them My service advisor Mark he's really good and took care of my needs I will continue to come back. 2014 528i M SPORT SILVER COLOR read more

I called Charles Graham in their used car department to check if a particular vehicle was still available. He confirmed on the phone that it was so I let him know that I would be there soon to test drive. I arrived thirty minutes later, and he tells me that actually the car isn't there, but he has other cars. I don't know if it was incompetence or a deliberate lie to just get me in the door. Either way, it was extremely frustrating, and he did nothing to try to make it right. The Autobahn Group has lost a customer. I will never entertain purchasing a car from them in the future. read more

We always get the best service at Autobahn. Everyone is so friendly and always helpful.

Called on 4/5/22 to speak with a service advisor to get some information on a repair (what all the repair would entail) and ballpark idea of what service would cost. Operator refused to let me speak with a service advisor and stated I would have to come in for a quote. I understand that a binding estimate could not be give over the phone however, I hate to drive from Dallas proper for a non-urgent repair to find out the cost is out more expensive that other service centers that are closer. Quite poor service refusing to allow potential customers to speak with your service team when there are at least 5 dealer competitors in the market. read more

I had a simple inspection done, and Yohan was great as usual! Unfortunately, the same cannot be said about the GM Aaron Mendes. I've requested a follow-up from him after past service issues with absolutely ZERO RESPONSES! "World class customer service" requires following up and addressing customer concerns. Fortunately, my loyalty with Autobahn started from experiences with EVP Chad Chase back in 2000. An amazing guy from day 1! As long as Chad, Yohan and David Powell are around I feel like I'm in good hands! read more

If I could give no stars would be better than the experience I just had with this horrible service department. The advisor was disrespectful and rude. His manager no better. I was told they had a tire in stock to replace a blow out. Had car towed in 12,000 miles on my car mind you. They don't have it needs to be ordered okay. I ask if they have a loaner and the answer was no dude we don't but you can buy these other two tires and be good to go. I say no I want to have my car towed back home I'll order the tire and it will be here Thursday. I should have never come here. The service dept is rude and treat customers like crap. I expect and get treated way better at Dallas BMW. read more

No matter where you are in the Metroplex, Autobahn is the place to go for your next BMW, or to get parts and service for the BMW you already have. They are just west of Downtown Fort Worth and feature the largest "Certified Pre Owned" showroom in the United States among BMW dealers. Talk to Charlie Smithson or Chris Stoker in service (both long term Autobahn employees) if you are in need of repairs or warranty service. For parts, visit the parts counter and ask for Roger Spurgin (he's been there probably 25 years). They will give you down to earth, honest and friendly advice and recommendations. read more

Excellent service Work completed in a reasonable amount of time and done correctly. read more

Loved chatting in spanish to the associates and the sweet housekeeper who always remembers me. I am not a native speaker and always try to work on my spanish with people there. In addition to great BMW service, I am getting better con mi español! ¡Muchas gracias, Autoban! read more

Our family has been purchasing cars from Autobahn for many, many years. We have consistently experienced a better sales and service experience at Autobahn BMW than at any other dealership in the metroplex. Our sales rep. Brian Hodge is wonderful. He knows the product, is detail oriented and does everything with excellence. He gets the job done and always responds in a very timely manner. In service, David and Karla always take great care of us. And the GM, Aaron Windes has taken care of our family for many, many years. Autobahn BMW provides one of the best car buying experiences! read more

Even when I thought it couldn't be better, David Powell surprised me with the most excellent experience going above and beyond! Accurate, on time, fair, hassle-free; it was great to visit Autobahn again and to leave with a smile and peace of mind. highly recommended. read more

I guess they're not hard up on looking for sales. Was looking to trade in with a large down and the sales guy assumed I couldn't afford a 53k car with my current trade in and never asked about a down. I'll take my business elsewhere and give someone else the commission. read more

Ethan in certified pre-owned was extremely unprofessional and lacked the most basic customer service skills. Take your precious dollars elsewhere. read more

Worst service ever. Don't take your BMW here - avoid coming to this dealership at all costs. Karla is a "service advisor" and not only was she sloppy with customer service but also lazy when it came to getting our car taken care of. We took it in for a light and were told this would be done within a day. My husband called them back after we hadn't heard from them for a day, only to find out that Karla forgot to put in a service request and so we would not have our car back at the promised time. That is a HUGE CUSTOMER SERVICE RED FLAG - if your employees are not promptly doing their jobs and meeting customer deadlines that's an issue. My husband was more than willing to work with them as they kept finding more issues with the car - in short, we will never come back to this location for service. It's a wonder that this place is still in business. read more

I had maintenance package to cover repairs. Brakes were needing replacement but they deferred it til my package expired. They also sold me a junk tire package. Last BMW I will ever buy. Save your money from this predatory place. read more

THERE IS A REASON SEWELL RIPS AUTOBAHN APART! Unless you buy your car from Autobahn or service your car at least six times there-will they service your car and give you the appropriate BMW experience. I have serviced my car there several times and still cannot get a loaner for my service. The service is done half-a$$ed and by no means have I ever felt satisfied. I am extremely loyal to the BMW Brand and I must say that the Autobahn Group is a despicable representation of BMW. I bought the car for the Brand and for the Service but this dealership feels that they can write their own rules on how BMW owners should be treated. Sewell is opening up a BMW Dealership in Grapevine. My business (future car purchases, service, etc.) will be taken there. As a Dealership-you cannot actively limit paying BMW car owners from utilizing your service. I am reporting my terrible experience with Autobahn with BMW USA. read more