This was my first time purchasing a vehicle 'sight unseen' from another state and so I needed to…read morehave a lot of trust and faith in the staff at SouthWest Nissan to make the transaction as smooth as possible. Although my initial experience with my sales rep, Gustavo Rodriguez along with sales manager, Kevin Vickers was positive they both failed to disclose multiple defects on the car prior to delivery. Mr. Vickers sent me a text with a single photo saying 'this is the ONLY imperfection I saw on the vehicle'. After delivery of my vehicle I inspected it and immediately noticed a few other defects any experienced salesman & sales manager should have seen and disclosed. The car i purchase was advertised as having 3-years complimentary Lexus Enform. It was in writing on SouthWest Nissan's site under dealer comments and again under car features. When I asked about how to begin service I was told that language was copied from Lexus' site and does not apply to the sale from SouthWest Nissan. Deceiving? Dishonest? False advertising.?.? Bad business. After the sale was completed I shared my experience(s), both positive and negative with the General Manager, David El-Attrache (copied Gustavo Rodriguez & Kevin Vickers) via email and never heard a response from anyone. Disappointed...

Just bought a SUV from Southwestern Nissan dealership and the brakes needed replacement, took it in…read moreat 10:15 and didn't leave until 4:15. That was supposed to take 2 hours ended up being 6 hours.... If I have knowled about how long it was going to take before then I would have brought my other car or made arrangements for me to come back home until the repair was done. Spent the whole day waiting to drive my SUV which was definitely a bummer... At least give your customer a rental car if it's going to be more than 2 hours. This was my 2nd time buying a used car for Southwest Nissan Dealership in Weatherford TX, I will think really hard about a next time for sure.

Great service fair prices. They actually picked up the phone instead of hiring an ai service that…read morenever calls you back. Superb! Will return

Chris and Andrew in service were awesome. I went in with a low beam headlight out. They pulled out…read morethe light, walked with me to parts so I could buy the light. After I purchased the light, they took it plugged it back in and sent me on my way, not charging me at all for the labor.

I had a great experience with Southwest Ford. Drew on the preowned side has always been nice and…read moreprofessional. Travis and Kolby on the New Ford side were amazing. I first tried for a 2026 Ford Explorer ST but then the next day sent Travis and Kolby some ST's from the preowned side. They were able to submit everything to financing while I was at work. The whole team at Southwest Ford went above and beyond and I ended up leaving with the preowned ST I wanted. Travis even drove it out to my house because I was in another vehicle and needed help getting the new ST to my house. Very professional team. I will definitely continue to use SW Ford!

We walked in, told them exactly what we had to spend, first showed us a disgustingly gross car…read morethat stunk and was full of dog hair!! The exterior was gross and ugly also!! Told them over and over and over there was no wiggle room in our price. Tristan bs'd and bs'd us over and over making empty promises, even sends us next door to their other office because they could make it happen..... ALLL LIES!!!!! 3 hours later, we finally walk out with nothing!! WHy is it so hard to say sorry I cant make it happen and let us move on to the next place???? THis is the second time having a HORRIBLE experience at this dealership!!! They lie and lie!!!

Steve is a great salesman and was very helpful and honest in the car buying process. He was able to…read moreanswer all of our questions and assist us in finding the best vehicle for us.

Usually, once I buy a car from a dealer that is the last time they ever see it. However, Jerry's…read morehas become a surprisingly wonderful exception to this rule. I never have an issue getting an appointment that works with my schedule, the price is always fair, the team is a delight to work with (always friendly), and (if the maintenance is going to take several hours) I've been able to utilize a no charge loaner vehicle. Jerry's really does show they appreciate your business and are well worth the 30 minute drive.

The WORST consumer experience of my life! We bought a 2023 Hyundai Ioniq 5 from Jerry's Hyundai and…read morewe LOVED the car. The ICCU unit failed and the vehicle could not be driven. It was towed to to Jerry's Hyundai on May 19, 2025. It took them several days to determine what the problem was, then then I was told that they didn't know how to fix it and had to wait for the national repair problem center (or something to that effect) to get back to them. They finally figured out what was wrong with it the car and how to go about fixing it. At this time I was working with "Kim" at Hyundai National Consumer Affairs, and while she was very nice and sympathetic, she was not able to get the dealership to contact either me or her. Kim seemed to gather information from me to put together with information she was getting from the dealership but had no ability to actually help in any way. (BTW, the service advisor, Bobby Lewis, almost never answered his phone and the only way I could find out what was going on with my car was to visit him in person at the dealership). OK - NOW it's June 1 and get a call from Bobby Lewis telling my that the part had come in BUT the hail storm the night before did a lot of damage and that I should contact MY insurance company. It seems that your dealership only has insurance for their own cars, NOT their customers' cars. So.. I'm out the 500 dollar deductible for my own insurance. A few days later, I was also told by Kim that the dealership ordered the wrong part and it was not compatible with the car. After not getting any response from Bobby Lewis about when the new ICCU part would arrive, I went to complain to the General Manager, Doyle Maynard, of the dealership, he said that my wife and I were lying - I told him that "Kim" at the National Consumer Affairs told me that the first part was the wrong part, Doyle said that she didn't know what she was talking about and that they DIDN'T order the wrong part, and that Bobby called us on several occasions. His quote was "I saw the call sheets on the account." I asked him to see those call sheets and he said NO. - By the way, I have a recording of part of the conversation between myself and Doyle Maynard where he argued with me about who was telling the truth. This conversation was not pleasant and Doyle was very aggressive and tried his best to intimidate me and my wife. And I'm pretty sure that all the calls between myself and Kim from the HNCA department were recorded and could be reviewed. FAST FORWARD (actually SLOW forward) and my car was able to drive on July 11 (May19 to June 11) with $18,000 of hail damage. I took it to Jerry's Collision and finally got the car back on October 1, 2025. I must say that the people I worked with at the Collision Center were very nice and responsive, BUT they also made several mistakes that increased the time for the repair. Geico said "20 days" for the repair, Donnie Kern told me they were busy and said it would be more like "30 days". It ended up being 10 weeks! Josh Mayfield was very nice, and due to an error by one of the technicians, a critical part was thrown away and they had to find and order a new part which was going to delay the repair even more. Josh offered to pay our rental car fee from the time the discarded part issue was discovered until we got our car back. This was very nice of him to make this offer and he was always a gentleman and very responsive. Not at all the horrible experience we had at the service department with Bobby Lewis and Doyle Maynard! I'd say that the work that the Collision Center did was very good, but not quite excellent. I can still see some very minor non-smoothness where some of the dents were repaired, and the paint job on the new hood was not great. All in all, it was a truly horrible experience with Jerry's Hyundai and I will NOT be taking my car back to Jerry's Hyundai again, ever!

My experience was awesome! Thy are great!! They go beyond…read morewonderful and I would te everyone to go there!!

This is my second car purchased from this dealership…read more I liked the sales people with whom I dealt but the sale was riddled with the classic schemes of lesser dealers of the past. This is NOT the Jerry's Hyundai I encountered in 2019, but a business mimicking the dreaded Shottenkirk empire of dealerships, famous for their deceptions. Online, I downgraded my near show-condition low-mileage trade for tiny blemishes, rating it as Very Good. Jerry's valued it at about $2,100 below the going market price. I deemed that as acceptable considering the tax advantage and effort of selling. When I arrived with the car at Jerry's for an initial test drive, the salesperson agreed and took multiple photos of the car. We test-drove the 2026 Tucson I'd found online. I brought my wife back the next day for a final drive and possible purchase. We opted for a slightly more expensive model, adding $2,740 to the MRSP. When the initial numbers were handed to me, they seemed unusually high: the dealer had devalued my trade-in $3,300 or about 18%. When I apologized to my wife for bringing her to the dealership under the false pretense of a reasonable trade and announced my intention to leave, the dealership agreed to honor the online appraisal. Still, our projected bottom line was off. Lo and behold, at the final tally a new $1,495 item labeled "Accessories" that was not on the window sticker had suddenly appeared in their cost estimates. "This is just for window tinting and nitrogen in the tires," the salesperson explained. Undetectable window tinting and nitrogen? No documentation for tinting film, no tinting contractor contact information, no discernible darkness of the windows. Nitrogen costs little more to use in lieu of air for inflation. I should know, as a former Air Force instructor pilot of ten years, an airline captain with a 33-year career: we always used nitrogen in our tires. Granted, I have purchased dozens of cars beginning in 1972, and have encountered similar sales tactics in the past. But, based on my 2019 Jerry's purchase, the detailed online cost itemization, and initial interaction with the stellar sales staff, I felt this transaction would be transparent, straightforward and free of surprises. Not quite. Buyers need to beware that these methods are now being used at Jerry's and factor them into your comparisons with other dealers' offerings in advance.