I am very unhappy, to say the least. I have been waiting 40 minutes in the store for two sandwiches. One needs to be gluten free, so the employee asked that he complete a few of the other customers' sandwiches first, as he took our orders all together. Those people went and then he continued to take other people in line without making my sandwiches. He then said he forgot about me and started making my sandwiches. There are few places where I can order sandwiches with gluten free bread, but I don't want to come back here anytime soon. read more

Incompetence at this location. Very moody. Had to ask them to make it Mike's way after I told them that at the time I place the order so they had to re-open my sandwiches to put lettuce tomato oil vinegar salt and pepper and they still couldn't get it right. I need a refund. Period. I hate when I feel like I'm bothering someone or that I'm being annoying by asking for my food to be prepared correctly. Being rushed is an awful feeling when you're hungry. I am so sorry I bothered anyone at this location tonight I will never do it again. read more

I normally love Jersey Mikes but this one is subpar. I will let some of the service issues go due to it being a new store but other things are unacceptable. The sandwiches were messy and the service rude. I have ALWAYS substituted chips for the cookie in the kids meal without a problem, they told me it would be an up charge which was not an issue but then proceeded to charge me full price for the chip and would not give me the cookie. Charging full price is not an up charge also two employees sat at a table for eight with their feet on the chairs at a time where the restaurant was full there were no tables available and several people had to leave because I have no place to sit. read more

Jersey Mike's Subs - Employees relaxing at tables instead of allowing customers to sit down. There were no other tables available. - Fast Food Near Me - Hiram, Georgia

I ordered online and came into the establishment around the time my order would be ready. Being it has only been open a week, of course it was clean and kept up. I assumed to go right to the register since that's what my email confirmation told me to do. There were some people paying at the register so I stood to the side. I was not greeted at all. In fact my greeting from the lady behind the counter was "Are you gonna talk to me?!" I proceeded to tell her I was here to pick up my order. She says "26?!" I looked at her probably like a deer in headlights, thought to myself, 26, wth does 26 mean? Finally she proceeded to tell me the name of the sandwich. Handed me my sandwich and said "Thank you." I asked her for a cup for my drink and wanted to get out of there as quickly as possible. Once I was in my vehicle I was happy to be out of that awkward moment and double checked my sandwich. It wasn't what I had ordered, even though she confirmed it. I am not trying to slam anyone especially since this is a new establishment but the staff needs some work. 1) friendly greeting, customers want to be acknowledged. 2) double check online orders in front of the guest. Or have the person working at the register look at it to confirm with the customer Another unrelated thing I noticed is that the drink selection is extremely sparse. Which isn't a bad thing, but the machine seemed dated to me. What about upgrading to the coke freestyle? read more

I love their subs. The multiple times I have gotten subs from this restaurant never had a sub with dry, hard ends (sorry, am a stickler when this happens). The meat is so thin that I love. SIMPLE toppings and oil and vinegar with seasoning I always ask for extra ( not a bad thing). Only down fall, I can't live there. To me it beats JJ, Blimp, SW, Publix and Firehouse. read more

Worst service i have ever seen extremely rude staff one large girl and tall guy with red hair were rude and refused to grill a sandwich cause his shift was ending and did not want to clean the grill again the. Proceeded to lie to me and my family while being extremely rude the entire staff was disrespecful read more

The service at this location is horrible... I downloaded the app for quicker service only to have to wait leave and comeback an hour and a half in a thunderstorm to get my order... because they messed up someone else's order the staff was unprofessional and the tuna was not mixed properly the bread was not fresh... I would have left and never come back but I had already paid through the app... I will never visit this location again.. read more

Great location by a lot of shops!! Went in and it was super busy and got the turkey sub and it was amazing as always. The employees were pretty friendly and the service was quick but there were hardly any open seats. Best subs ever!! read more

Visited store 5064 on Jimmy Lee Parkway, noticed there were four-five ppl in line and took my place at the end. There was a large eat in order in front of me with four sandwiches. The "cutter" lined up the bread and began clicking all the toppings for the batch of sandwiches. I've never seen any other store do this as they usually speed you out the door how each person has a job to do on the line. After the order in front of me was finished, the "cutter" took the order of the man behind me. I explained no one took my order yet, she could care less. She did take my order and 4other ppl in line. Then once again began selecting and slicing the cheeses and meats needed for 8 sandwiches. EIGHT. I had already waited 25 minutes to get this far, so I stuck it out. But I have never seen a store operate like this. You have two superstar sandwich makers waiting for at least 1 of the 8 she is working on to be ready to dress. Like here is the cheese sliced for all 8 sandwiches...now, these two have a second type of cheese...now which ones get turkey, etc. This is not effective customer management. Now I gave the store 2 stars because the food product is great and so were the two sandwich dressers. By the way the first time I tried to eat here a few weeks ago there was a sign n the door that read "no bread". read more

If I could give no stars I would. I ordered my online order at 550. Pickup time was 615. Got there at 615. Not ready yet. The order wasn't ready till 635. Then drove over 45 mins home with my family. The cheesesteak that I paid 2.50 extra for bacon was not on the sandwich. The tuna hoagie i paid 1.50 extra for provolone cheese was not on the sandwich. The chipotle cheesesteak had no chipotle mayo on it. We spent 75.00 on 5 sandwiches which is crazy and the sandwiches were not even made right. There was barely any tuna on the sandwich and the steaks had barely any meat. What a disgrace. And talk about slow workers. Do not waste your money at this place. read more

I really like jersey mikes, so when I found out one opened up in Hiram I couldn't wait to get one. My experience was ruined by a sub with sweet pickles instead of dill! When I found out I asked why they would not notify a customer of this change. Answer was usually we have dill. So at that point I paid 23 dollars for two regular subs and meals that did not get eaten because someone took it upon themselves to serve sweet pickles and not think to let the customer know read more

Tried Jersey Mikes for the first time today. While the food was okay, the employees were extremely rude. Their drink machine has very limited choices,and the only diet drink available ,had a hand written sign taped on it that said , out of order.After paying for combos,(which includes a drink and chips), my son was also charged for bottled drinks, @ $3 each, after he asked to get bottled diet drinks since the machine was broken. No adjustment was made to correct being charged twice for drinks,even after he asked. Also, the tables were dirty as were some of the chairs at our table,obviously , no cleaning or wiping of tables between customers. Needless to say,we won't be going back. read more

Me and my boyfriend went in Saturday afternoon around 12:00 and it was actually a little busy, the woman and man working were AMAZING and very efficient. Absolutely amazing and my wrap was perfect. Great customer service and will be back for sure. read more

Wheres the Beef? Went to JM's in Hiram and ordered an Italian Giant Sub. You'd think I was a Vegetarian with the amount of lettuce they put on. It would have been O.K. if they would have toped it off with the meat. Meat sliced so very thin (probably to save bucks and increase profit) and hardly worth eating for the price they charge ($14.95). Last time for Jersey Mikes. read more

So, I've heard so many good things about jersey mikes and i was curious to try it. I walked in and see 2 employees sitting in the customer area and 4 behind the counter. Not one single person said hello or asked to take my order as i was standing in front of the cash register. It was pretty ridiculous. Finally someone said something to me and directed me to the slicers to order and even taking my order seemed to be a tough task. It was honestly ridiculous, will never come here again. I ended up ordering something for my boyfriend, but as far as myself...i went right across the street to spend my money somewhere where I'm greeted at the very least. It's clear they go to work to socialize among one another. read more

The employees here need an attitude adjustment, I had never been here before so I was a little slow and the only person that was helpful at all was the man slicing the meat and cheese. The sandwich was alright. read more

We went to Jersey Mike's to just get a sandwich for dinner. It was around 8pm. We ordered or sandwiches. The usual #56. The sandwiches were dry and tastless. The worker's in the restaurant were busy talking to themselves. Oblivious to us even being there. They turned up some kind of "RAP" music that was very, very loud. Not respecting us in the dining room. We ate about half of our sandwiches and we ordered the giant size. We felt very uncomfortable in the restaurant at this time due to being ignored by the workers and the disrespect we received from the very very loud music. I will be calling to speak with the manager today to get restitution on this matter. Not a "HAPPY CUSTOMER " at this time. read more

End result is good, but the staff needs better training. Went this afternoon and the people behind the counter seem confused on the work flow, and how to dress a sub. But as I stated, the end result, the sub was decent. Tuna, was a little moist ... read more

This place is a great sub place, the bread is always fresh, the veggies are fresh as well, awesome customer service each and every time I go. Great selections of sandwiches..the only thing different about this place then the other jersey mikes I have been to is the bread selection. But the food is always excellent!! read more

I had a birthday coupon so I decided to come here for my lunch break. Once inside the young lady taking my order was nice. They were a little busy so she made sure she got everything right, asked me did I want to customize my sub. By the way I ordered a regular chipotle cheese steak. When it came to using the coupon the guy at the register has some issues with scanning it from my phone. Part of this issue could be from the privacy screen on my phone. The young lady that took my order came over and fixed the issue with the coupon. It took about 15 minutes to make the sub. Now let's get to this sub. It touched my soul it was so good. It has so much steak and cheese it was falling out the sub. For this to be a regular sub it's big enough for 2 people to share and be full after. It tastes good. The only think I would suggest is to add a little more of the chipotle sauce but that's just me because I like spicy food. Overall great service and a great sub. I'll be back soon. read more

Way too expensive for what you get. I could go to subway and get a footlong and be just as full for 6$ as I was for 14 at your store.

very, very, very unprofessional!!! the employees were dancing & singing...the worst!!!

The food was good. The portions adequate.The atmosphere at this location is uncaring and depressing. No one has a smile. Not helpful, everyone gives the impression they would rather be somewhere else. They were unorganized, person taking payment was to be reminded to dress the sandwich. And why don't you offer KETCHUP for those who like it on their cheese steak sandwiches? To some it makes a difference. read more

We've tried to give this place a chance more than a few times. Every time we go to order, we get some teenage girl rolling her eyes and usually just being flat out rude. They also have no idea what they're doing when it comes to getting people through the line. They will take your order, have you jump in front of 3 people to pay, then call you back over to the counter to tell them what you want on your sandwich, back and forth. The thing is, there is a rope there for a reason, for a single file line...that gets all messed up when they have you jumping back and forth around people, its a mess. We've seen large crowds of people looking generally confused and frustrated more than a few times because of the total lack of efficiency and organization...including people behind the counter having no clue what they're doing or who they're doing it for. Not worth the trouble. read more

I was greeted when I walked in... felt like Jersey in the ATL... bread was fresh and staff was ready to serve. Keep up the good work!!!!

I will never eat at this location again. The staff was very rude. The customer service is as horrible.

This location has got to be the worst of their franchises!! They haven't gotten my order correct in the four times I've been there. Therefore, I'm never going back. Don't waste your money at the Hiram location. read more

Never heard of jersey mikes and stopped in for a visit and purchased a hot sub a few days ago as I was leaving there was a young man who was leaving from behind the grill who had made my sandwich to help an elderly lady in a wheelchair out the door the gentlemen proceeded to help the lady out of the door picking her up in her wheelchair off the curb and pushing her across the parking lot to the hobby lobby where she was going. This great service and employee touched my heart so much that I stopped and commended him for going above and beyond to help a customer outside of his criteria he said his name was rod and to come back and visit! I will definitely be bringing my family back to this great establishment! read more