My kids and I had the most wonderful dine in experience at this location!!! The service was top notch. The food warm and delicious as always. What I really loved; was the excellent customer service and how nice and friendly everyone is. I had actually thought chick fil a was losing that, but this location brought back memories of my very first chick fil an experience when I was young. 100% recommend!! read more

Chick-fil-A - The kids got to make their own ice cream - Fast Food Near Me - Hiram, Georgia

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1/21/2026 1:18 pm. Guest 8424 Drive thru. Just got home with my order. They forgot both a straw for my large sweet tea and Polynesian sauce for my four piece strip. Took a bite out of the waffle fries and it was so salty, had to throw it out. Usually I have no issues, but today, someone must have an off day. Two stars because the person who took the order and the person who gave me the order was pleasant. read more

Always clean amazing service all of their food is amazing and they never don't have enough workers. Highly recommend. God bless.

Chick fil A is my favorite go to quick meal restaurant. The lines always move fast and the employees are always friendly. Your order is always correct and hot and delicious! read more

Update, we've been to the drive thru numerous times since my last review and they've shown consistently excellent service since then. I'm adjusting the score up to five stars. I do have one request, please use bigger bags. The usual bags aren't quite big enough to close over the food order making it cool off too quickly on the way home. read more

Busy drive thru Lunch time open both pickup lines. Well done Elijah! Two thumbs up!!! read more

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I usually never have any problems with this location. So this review is for my last visit, which was on 1/25. I did a mobile order for pick up through the drive-through like I normally do. As I got there, I noticed that the line was a little long. But a long Chick-fil-A line usually moves pretty quickly. That was not the case this night. As I waited in line, I noticed that there wasn't anybody out taking orders on iPad like normal. So I left two lanes of traffic putting in orders at the speaker box menu thingy. I wish I would've known it was down since I placed the mobile order and would've just gone inside to pick it up. This cost me to wait in line for about 40 minutes to get my food. I said it the window when I finally got to the place with a hand you your food and waited and waited and waited. No one ever apologized for the wait or the inconvenience of how slow everything was going. So service this night was truly terrible. Very disappointed. read more

Chick-fil-A - Fast Food Near Me - Hiram, Georgia

All of the workers were very nice, welcoming, and helping. The food was amazing, the chicken was perfectly crunchy and spicy and the fries were just right with salt. Would recommend! read more

Chick-fil-A - (Number 2 spicy chicken deluxe) - Fast Food Near Me - Hiram, Georgia

We were leaving the hospital that's near by but what a disappointment, the food tasted like old oil, the chicken was burned and dry. The fries were soggy and oily. All and all was horrible! read more

I dined in at the Hiram Chick-fil-A for breakfast with my family last Saturday after an early morning appointment in the area. Our order came out so fast that I was still paying for it when the employee called my name. We ordered chicken biscuits and chicken minis and everything tasted fresh. The dining area was clean and spacious. The staff checked on us twice asking if we needed any refills, condiments etc. The service was awesome and it was nice to have the option to dine in inside. I would return to this location for sure. read more

This is the worst location I have ever been to! I thought they would have improved when they moved down the road to their new building but they didn't. If you order through the app, you still wait in the same line as if you ordered in drive thru. This location does not have a designated drive thru line or parking area for mobile orders. This is so frustrating since they do have 2 drive thru lines, but only use 1 lane! Even when they are busy during lunch hours and cars wrap around building and into the street, they only have 1 lane open for order pickup. Oh you can place an order from both lanes, but after the order the outside lane must merge to the inside lane. I am so disappointed they didn't improve the customer experience with their new building. I'll continue to go to the Austell chick-fil-a. It's 10 minutes longer for me to get to there but I can order from the app and pickup in a designated drive thru line making this a much faster experience overall. Hiram, do better!!! read more

Overall, this CFA is pretty good. The lines are sometimes long depending on when you go. The food has always been pretty good when we've went and the staff has been great. I would recommend this CFA! Thank you. read more

* SEE REVIEW FOR DALLAS LOCATION, because it's the SAME. We NEVER receive our full order! Our orders are never LESS than $50 (today was over $60), and I suppose we've been gluttons for punishment because I keep hoping next time will be better. We RARELY get our full order. We use the mobile app and it's usually a lot of food, it's almost impossible to check it all while in the car. Never fails that at least ONE item (usually an entree) is missing. It's got to be commonplace because it happens so much to US! read more

Had a good grilled chicken sandwich. Service was good. Restaurant was clean. Cashier was pleasant. read more

I'm a fan of Chick-fil-a and always appreciate how pleasant they usually are, but I've never seen a Chick-fil-a like this one. Their professionalism and customer service is second to none. There was a kind employee at the door holding an umbrella over my head & opening the door for me on this rainy day, another asking if I'd like my drink topped up while working & eating in a booth, and yet another asking if they could dump my tray for me. Every person in the restaurant looked switched on and actively working to serve. Much larger restaurants (and businesses in general) could take a page out of their book. Well done to the young manager on duty this day. She was also visible and actively watching over everyone and everything. read more

It's pains me to put this being one of my favorite locations of Chick-fil-A or just Chick-fil-a in general but over the past few months this location ofChick-fil-a has declined you no longer get the my pleasure quote from any employee and this morning my chicken was undercooked, and my biscuit fell apart from not being cooked properly Seems a lot more confusion inside from employees compared to a well oiled machine in the past. Disappointed. read more

Card machine was down so we had to wait longer for our food bc there was no way to pay for it. Ordered a large fry and it was half way filled so I might as well have ordered a medium lol read more

I have been disappointed by this particular restaurant for a few months now. CFA is usually king of everything-fast food, customer service, you name it. I'm not sure what's going on at the Hiram location because the food and service isn't what it used to be. I've recently gotten salads with fried chicken when grilled was ordered.(wasn't for me but the order was still wrong) I have received salads without chicken because the cashier didn't enter it correctly. The order was a salad w/o bacon and somehow it was entered as a base salad so there was no chicken. This happened TWICE! Now my last visit was a fail. All of my fries were cold and rather crunchy. One of them was supposed to be no salt so I'm not sure how that one was cold because those are usually fresh. My no salt fries were cold and quite salty for fries that were supposed to be no salt. I called the restaurant and the young lady who answered said they will replace it for me. So I drove back and called once I parked. I got my fresh fries but once I got home the rest of our food was cold and some sauce was missing. I didn't not enjoy cold sandwich and cold nuggets for the little ones. This trip was a waste of money. Based on the last few visits they would get 2 stars but because it wasn't always like this I gave them three. read more

Chick-fil-A - Hard fries - Fast Food Near Me - Hiram, Georgia

Service was good. Put a mobile order in and they forgot 70% of it. Second time happening. Slower drive thru than other chick fil a locations as well. Very unimpressed with every aspect of this location. read more

This is easily the WORST chickfila I have ever been to. The staff is rude. They do not greet you nor speak to you. The manager walked in front of me while I was walking to get into line and didn't even say excuse me. The tables are not wiped down and there's food all over the floor. The staff looks miserable. Management at this location must be terrible. Our food was not up to the Chick-fil-A standard either. Chicken strips were undercooked and the fries were cold. My stepmom had to get up several times to get refills and more sauce since no one came to check on us considering the fact that the location is more than adequately staffed. read more

Chick-fil-A - Drink - Fast Food Near Me - Hiram, Georgia

Don't order delivery from this location! Completely messed up my order and Uber eats won't do anything to rectify. They are annoying!

After having a negative experience at the other Chick-fil-A down the street from this location I came here. The line was extremely long but that's expected. Jesus took my order and they did a wonderful job, very well mannered, and welcoming. The line moved fairly fast and our order was brought to us while waiting in line. I did receive the wrong style of grilled chicken and it was missing some of the additions I requested but overall the experience was good. I'd prefer this location than the location down the street! read more

This is not my normal Chick-Fil-A. We ordered on the app and chose curbside to go. I thought since it was between lunch/dinner around 3ish, there would be less people here. Wrong! They were slammed. The traffic in this shopping center is horrendous. We had to wait just to get into the area of the parking lot for curbside. They have 8 spots for curbside and we were the only ones using it. Our order came out piping hot a few minutes after we let them know we had arrived. The order was fulfilled correctly and tasted great. My only hesitation in coming back would be the awful traffic that is around this location. read more

Chick-fil-A - Drive thru at 3 o'clock Saturday afternoon--super busy - Fast Food Near Me - Hiram, Georgia

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I've officially lost it, how does a place not take responsibility for their own actions. I recently went visited this location and had overcooked food which resulted in the cracking of an entire tooth in my mouth. A friend was sitting with me when it happened and they're trying to say they're not responsible for what happened. read more

Ehhh it's not like a typical customer service from Chick Fil A... greeted friendly and told "My pleasure". Didn't get that which is fine it was super busy so I understand. Food.. Is a 1. Everything was burned crispy and hard. Not sure what happened. read more

Chick-fil-A - Family Meal - Fast Food Near Me - Hiram, Georgia

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Terrible service. Forgot my sons meal entirely. Absolutely clueless on how to patrol that line which wasn't even that long... Overall pathetic. Normally it isn't that bad at this location so I don't know what's going on today...but get it together. read more

I've eaten Chick-fil-A for years but since the move the quality of service and food has gone down hill. I won't be eating here again as I got food poisoning read more

This new location is disappointing. Parkibt lot layout is horrible. Drive theu lines are extremely die and most recently orders have been wrong. read more

This is by far my favorite chick-fil-a, they don't forget anything ever and if you modify anything they'll make sure it's done. the service is phenomenal and the staff is very friendly. they even give out random compliments and it really brightens my day. overall just a wonderful place and i love coming here with friends. i'm honestly here at least 4 times a week read more

Food is always fresh and hot. Service team works hard to go above and beyond. Only down side is the drive up line can end up in shopping center and some jockeying goes on. Not the restaurant's fault. read more

A standard Chick-Fil-A in terms of food and service, which is good. The store has recently been renovated. There is no longer any children's play place, which some families are disappointed about. The food was good, and the workers were attentive. One woman came around and refilled my drink twice, which was appreciated. I drink a lot, and since Chick-Fil-A doesn't have a self-serve station, it's annoying to have to wait in line for a refill. The store and restrooms were clean. The place does get very busy, and the parking lot can be difficult to navigate, since the space is shared with numerous other stores around. read more

Good morning with a delicious chicken scrambled bowl treat yourself to the best of fast food breakfast read more

Chick-fil-A - Good Morning with a chicken bowl! Great way to start the weekend - Fast Food Near Me - Hiram, Georgia

I was in a hurry and needed a quick bite to eat. I have never been to this location and it looked fairly new so I said they can't mess up. I haven't had Chick-fil-A in a while due to the recent experiences with order issues, quality and the amount of food given with my order. Sometimes you luck up and get a piece of chicken that will at least hang outside of the bun or you may get a chicken. Get for your chicken biscuit. I haven't had a chargrilled deluxe in a very long time. Customer service was super extra, unnecessarily but great. The only concern was an employee told me that the yellow lines are for the staff so you can drive up and they won't get ran over. I could not drive forward because they were crossing the front of my vehicle to give condiments to the customer in the drive- thru lane to the right. I determined that it was a special needs employee just doing her job so I smiled, nodded, and drove away. So I drive off with my meal and allowed about 10 minutes for the cheese to melt on my sandwich. Highly anticipated the melted cheese with bacon on a chicken sandwich because I rarely eat pork. I opened the container to discover a tiny chicken breast at room temperature about the size of the two small tomatoes slices, a cold cheese square (did not melt AT ALL), and cold, hard bread!!!!!!! Fries- I got 4 large fries on top and broken up tiny pieces of fries at the bottom of the container and I also got a small fry instead of medium unless something has changed. For almost $14 for a drive thru meal, I can go and have a seat at a restaurant and get a nice sized chicken sandwich and a nice amount of fries. Chick-fil-A I have tried and tried. It's nothing like it use to be. For the size and quality of food that I received I will no longer waste any of my money at any Chick-fil-A restaurants location. I have used the majority of my points towards meals and I would also like to add that I did not get reward points for my purchase which was two days ago but it's fine at this point. read more

I go to Chick-fil-A often, especially this one and lately they've been off. This morning I got home only to find out a whole parfait was missing from my order, then this skimpy scramble. Chick-fil-A isn't cheap; you don't typically have to worry much about service and delivery like you would at McDonald's. I don't even feel like driving the 20 mins. To go back for the parfait so I just lost $3. Whatever is going on at this location; fix it fast. read more

Chick-fil-A - Idk what this is, but what happened to the bowl everything comes in - Fast Food Near Me - Hiram, Georgia

Disappointed in Chick-fil-A in Hiram, GA. Went 4/23 @ 8:50pm, ordered 5 large ice creams in a cup. I was given half filled cups of ice cream. I've ordered their small ice cream before over 5 months ago and was given 3 tablespoons of ice cream. I will never buy anything from Chick-fil-A again. Don't understand why this place is so different from others in quantity and quality. Also bought 2 chicken strips and they were not warm, were dried up and very small. I have never seen a chicken strip so small. Chick-fil-A since you don't value your customers, I'll keep my 20. + dollars a week I was spending on ice cream because you want to be stingy! Small ice cream cup = 3 tablespoons if that much. Large ice cream cup = a little above 1/2 the cup. If I could rate no stars, I definitely would. read more

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This Chick-fil-A is THE SLOWEST ONE IVE EVER BEEN TO. Mind you, yes it the only one in Hiram but if you dine in, you see about 10/15 staff members walking around doing nothing. The don't even bring out staff to take orders on busy days, just on slow days. The drive thru takes about 15 minutes to get through. When you get your food, guess what? There is still sauces missing. One time they gave me a salad with no dressing. Just the salad bowl. The most frustrating thing in the world is that they are fully staff and some how they are constantly inconsistent, suck at time management, and are a joke. If you choose to come here, make sure you aren't on break. If so, Make sure it's an hour long and not 30. By the time you get your food, I promise you won't have time to eat. read more

Always have awesome customer service! Love coming here always welcoming and super helpful read more

Chick-fil-A - Fast Food Near Me - Hiram, Georgia

I just tried this location after recently moving to the area. The people were nice. I didn't mind the fact that I couldn't order lunch 1 minute from menu change. I do mind getting home and finding no straws for the drinks and missing one hashbrown from two combos. No phone number is a concern. If you truly care about customer service,maybe be available for your customers. I guess I will stick to Dallas location so I will get what I pay for. Just stealing from me if you take my money and you can't read the order. read more

Standard Chick-fil-a, employees are always nice, food is good, place is clean. This location stays busy all the time, don't waste your time at the drive-thru, much faster to run inside. They have the best staff around, this place is well managed. I'd give it a 5 star but Chik Fil A food always gives me heartburn, food is good tho! read more

Horrible experience at the Hiram Chikfila. If my wife comes home completely distraught by her treatment by the female manager at the window on Monday, September 2 at 2:52 pm, I know something was terribly amiss. No need to go into detail, only to say the manager was less than sympathetic (my wife is not one of 'those people') to her and never once said "I'm sorry ma'am, what can I do to make this right?" This is not the treatment you'd expect from a franchise touting itself to treat customers with utmost respect and with Christian values. I lament to see that "the customer is always/usually right" philosophy has died at this CFA. read more