I am giving this rating based on the fact that I left my purse behind and how well they secured it…read morefor me. I passed by quickly on the way back to Roanoke. It was close to closing and we were rushing and I mistakenly left my purse behind in one of the chairs. The night staff Verne secured it immediately in the safe and I was able to retrieve it when they opened the next morning. I tried to give them a reward but they refused saying it was part of their job. I am so thankful they were able to keep it for me and how gracious they were when I picked it up.

I really wish this was different. I've left a review about other items, but I could always depend…read moreon the chicken and sides. After several tries, they have been consistently disappointing recently. The chicken itself had no flavor, the skin did but it was very flabby. The dirty rice was so overcooked that it was mush. Just last night, it had water in it. Actual water like it was rice soup. This has been recent and I don't know what has changed but it's going to be a long time before I try this location again.

The worst cook out I have ever been too, they can even take a order right, I have tried multiple…read moretimes at this place and never make it get the food because they can not get order right. Cook out hire people with a brain please

Went there today. Ordered 2 milkshakes two orders onion rings. Got the milkshakes quick but waited…read more10 mins for onion rings which is not too bad. Food is usually good but Collinsville has some of the worst workers around. Very rude. Some never say a nice word at all and act like they don't want to be there. I was sitting waiting for my order today and the guy looked at me like i was causing him a problem. Like i said the food is good price could be better, but the service is disgusting. Need to go through and let some go and hire people that are not so hateful. You know customer service is a big part of a business staying open and we certainly dont need to close another business in this area. While thank you and have a good day is not hard to say, some of your employees could use a lesson or two.

Stopped in here for lunch. If it had not been for the other yeah reviews, I would not have pulled…read moreinto the parking lot. The building does not draw you in aesthetically. However, I was greeted by the courteous daughter-in-law of Mama Sarah. Fried catfish was great, onion rings too. No complaints here.

I visited the restaurant last Saturday while touring the Factory Expo Center…read more I ordered the Catfish dinner with the two sides. To be honest, I thought I did not have enough food as I only received one filet versus the two filets I am used to. It turned out the portions were more than enough, and I had plenty left for leftovers. Notice the size of the filet. The food was very tasty and seasoned right. The sweet tea was so good I ordered 3 glasses. The carrot cake concluded a wonderful evening of eating. The service is great and wholesome, and the restaurant was very clean, and I enjoyed the oldie but goodies Soul and R&B music playing in the restaurant. It is highly recommended you go there and try the food.

I looove Biscuitville! The steak biscuit was fresh and buttery and the potato wedges perfectly…read moreseasoned. I cannot visit Virginia without coming here! One of my all time favorite places to eat since I was a child.

Been here many times and everyone has always been nice but this morning I stood at the counter for…read more5 minutes with workers running around everywhere and noone even aknowledged I was there. If you are busy and behind you can always say we will be with you in a minute. Ignoring the customer until they go away is not the way to handle it.

OK, so the food is good and yeah but maybe sometimes you can be a little bit more like quicker…read moreserving your food cause it's just like feels like you're there a lot the service is good and the food is good but customer so like hurry up, but also the food is good though

There's not really much to say. I went to the drive-thru and got a burger meal. My meal was…read moreprovided accurately and quickly. Mcdonald's in general, though, has gotten stupid expensive IMHO and the burgers are greasy. I've never gone into this location because it's on a route that I sometimes drive and it takes me a few hours in each direction. So, I always use the drive-thru. However, I have not had any issues here.

Most Wendy's locations are a nice alternative to many available fast food places. The location in…read moreCollinsville, Va should be avoided at all costs. One June 30, 2025, my husband and I visited this location on a Monday afternoon after a lengthy medical appointment. We waiting at the register for what seemed like a good 6-7 minutes before someone sauntered over to take our orders. Prior to said sauntering employee assisting us, we were looking around to see if perhaps we were at the wrong area for ordering. Nope. We made solid eye contact with just about every employee behind the counter who never even acknowledged us. Long story short, we got our food and sat in a booth to enjoy our meal. But here is the question: how can the owners of the restaurant expect anyone to enjoy their dining experience when the place is filthy? From the countertops to the drink dispensers and from the booths to the floors, the place was disgustingly. It honestly looked like the place hadn't been swept in days. Food and napkins littered the floor. The soda machine was filthy, sticky and out of ice. This coupled with the lack of care in preparing the food ...well for me, the strikes just kept adding up. Folks, please do yourself a favor and keep driving to anywhere else that serves food. This is one establishment that needs to been closed and given a thorough cleaning and perhaps a refresher course to the employees on customer service.

went in for an employment opportunity that I called to confirm beforehand unfortunately once I got…read morethere I was not interviewed at all, there were five to seven other employees there other than the hiring manager that seemingly could have taken over instead of me waiting for ten plus minutes, very unprofessional to the point I will not be returning as a customer in the future

Looking for real Bojangles Tea? look no further. How are…read moreyou gonna give these hardworking people two stars? Super nice folks here, yet I see them get yelled at or treated like garbage. Man they are kids. And they still clean the nozzles of their tea machine which makes all the difference in the flavor of the tea and shows they pay attention to small cleaning details.

Three cars in front of me in the drive thru. Waited 15 minutes to get to the window after I…read moreordered. All 3 cars in front of me got parked because their order wasn't ready. All I ordered was a simple combo. I asked the girl at window if my order was ready before I gave her my card and she said it was ready. After she gives me my card back and my drink she tells me to pull over while they finish the order. It is bad enough this store constantly screws up orders, but I don't appreciate being lied to when I asked if the order was ready. Will never, ever go back to this store again. Avoid this place. Plenty of other places in Collinsville and Martinsville.

I'm in Martinsville once a week lately and always go out of my way to have breakfast here. It must…read morebe a favorite of many because it is frequently very busy. The big breakfast platter with bacon eggs biscuit and sausage gravy plus hash browns is a hungry person's delight. It's like 5 bucks with a great cup of coffee and a bargain. The staff here is always smiling and friendly and is a fresh change from most fast food franchise locations. I wouldn't normally rate a place like this 4 stars but the way they treat customers deserves the round up. This city has devastatingly high unemployment and needs a little extra love with a cheap meal.

I'm really disappointed in this Hardee's. They used to have the best chicken biscuits and coffee…read more The last 2 times I've been lately the chicken biscuit was pure salt and the coffee was awful tasting. I don't think I'll give it a third try!