Disappointing service and wait time. There was only one person in front of me. She ordered 3 giant subs. I waited in line over 20 minutes for these subs to be prepared. The other worker was too involved with online orders. It's very disappointing that jersey mikes focuses on less employees, more on mobile orders, rather than customers that go into the store. This particular location has done this to me several times. I walked out because it took too long. I didn't even have a chance to order with only one person in line in front of me. I won't return to this location. read more

Environment was good. Food was good. Service was good. Nice and friendly people over here read more

Jersey Mike's Subs - ##17 Mike's Famous Philly - Sandwiches Near Me - Ontario, California

Me, my mom and brother food from here and it was horrible I have gotten a turkey sub they gave me half a slice of cheese an one piece of turkey! My brother got a meat ball sub they have him one meat ball it was just cut it half! The bread was extremely dry too my mom got a hot sandwiche and they gave her a cold one! She can't have cold sandwiches cuz she's pregnant! Would not recommend! We also spent 20 bucks!! read more

Service was horrible and on top of that the place wasn't clean! I was actually relieved when they told me that they didn't except anything over 20's and no manager on site to help with that issue so I gladly took my first experience to another establishment. So much for first time. read more

The best sandwiches at an affordable price. I have visited like 4 different locations and all have great staff and they have all delivered excellent customer service. The ambience is superb. I love using their app, but I also like going up to the counter to order, everyone is always so friendly. read more

This used be an outstanding location great customer service and the last several times I have ordered my sandwich is not made to order. I request no cheese and end up with cheese notes are disregarded and when requests are asked at pick up (about changing chips because they offer more flavors in store then online) the employer always has an attitude Even thought the request flavor was in the order notes. I can understand and order mistake but the last 3 times..... read more

To begin with, love Jersey Mikes! I just ate the new hot Italian sub and it was awesome! I loved the medley of flavors! This one is a winner! read more

I stopped by for a sandwich last Thursday, Matthew and Angela were very helpful and friendly. They recommended a sandwich that I enjoyed very much. The store looked very clean and well stocked. read more

Store always looks stocked and clean , crew shows they try their best to have sandwiches ready at a good time , environment always friendly shout-out Angela and Mathew read more

Walked in with my wife to try the viral "pregnancy" sub because it looked amazing! So we went and I had asked if it was okay to order, the short chick answered "well I dont know what that is" all rude as fuck. I get you may not know but damn could you have just asked to maybe be walked through the toppings? I said pleases and thank yous and still she was a beeeeyotch. Ruined the vibe. Wont return. Train your workers to leave their issues at home, or get a actual hard job like working the warehouses that line the entire area. Smh. read more

Jersey Mike's is ridiculously delicious, but I'm docking them a star because their gift cards are ridiculously flimsy - you'd think they'd upgrade to something less likely to get destroyed in your wallet or lost in the couch cushions. Stop being cheap and upgrade your app. This is not American of you. read more

This was my first time going to this location of Jersey's Mike and my daughter and I had such a great experience! Our server was Evanjelina and she was extremely accommodating. My little one has allergies and is overall just a very picky eater and Evanjelina made sure to recommend food that she liked and was extremely friendly and kind to us both. My daughter loved it and keeps asking for another sandwich! The individual energy that Evanjelina brought to the environment is what makes me enjoy going to chain restaurants--you can still have such a great experience depending on your server (and Evanjelina made sure of this). We're sure to come back very soon! read more

Jersey Mike's Subs - Sandwiches Near Me - Ontario, California

I like their hot sandwiches! Their service is quick & they're usually friendly so i definitely recommend this place

Place is a bit dirty and not fast enough service. Ingredients out of stock as well. Need to be more friendly

This is the first time visiting this establishment. The person behind the counter has very helpful. I even download their app

I went in to get a sandwich and ordered a 26. There was an employee making a bunch of sandwiches at one time. After about 10 minutes he starts wrapping the sandwiches he takes one, puts it next to the register, and tells me it's mine! I wasn't asked what I wanted on it! He tried to give me a generic sandwich without items I wanted and with stuff I didn't! Not even on the right bread! WT? read more

Less than one star. I ordinarily take the kids here after school. The location nearest me on Philadelphia is terrible. It's always dirty and the service terrible. I've tried contacting the owner numerous times and their corporate office only for both of them to completely ignore my concerns. read more

I wrote a negative review a month ago. Place was filthy bread over baked and staff didn't seem to care Went back today. What a change. The manager said there would be training. Well obviously he did! The store was immaculate! The condiments weren't cross contaminated. The slicer was cleaned after each use. The bread was baked perfectly! The employees friendly and all doing their job! Kudos to the main manager who corrected the situation read more

For starters definitely need to improve on customer service, specifically destiny - I don't know where the attitude came from but when your behind a counter smile just a little more and don't respond with such attitude. I'm having a great day but when I ask for something so simple as vinegar and oil on the side , attitude wasn't requested- to top it off she wasn't the one to get it prepared, idk if it's the managerial position but standing around doing nothing while also being rude to your employees , you definitely need to be re-evaluated for your work ethic read more

For some reason the sandwich makers need the radio blasting, while sitting and eating almost every customer had to ask what did you say.....and let's fix the door @ lunch time. So if you want to have a peaceful lunch don't come here Sandwich was good but just very Loud read more

I placed a large order of boxed lunches from the Ontario Jersey Mikes on Philadelphia and received top notch service from Destiny, Emmanuel and their crew. Over 120 sandwiches and everything was perfect. Our group was happy with their lunches and I didn't have to worry about anything. The order was ready when they said it would be and I'm very appreciative of their great service! read more

Amazing service, Emily was very welcoming and recommended a sandwich since it was my first time visiting. It perfectly hit the spot and I will be returning! read more

I went last Tuesday afternoon and just want to say Emily , Matthew and Angela where super friendly and did great team work , would definitely come back read more

Came in for a late lunch and was pleased to receive a great meal, great service and all at a great price. Staff is very friendly and makes a great sandwich! I love a good sandwich but during pool and beach season I kick the diet into keto mode and I was happy I can get all of those delcious deli meats and toppings in a bowl... The sub in a tub. You can get it Mike's Way with the tangy vinaigrette too. Bomb! read more

Jersey Mike's Subs - Jersey Shore Sub in a Tub - Sandwiches Near Me - Ontario, California

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I hate that they don't switch gloves every time they serve someone. They use the same gloves to clean the sinks, and the cashier handles cash and receipts before touching the food again. I'm probably not coming back because of this. :( read more

I am always ordering large orders for my office and aways last minute. They always go up and beyond for me. They always greet me by my name so impressed by that. They always offer to help me carry my order out to my car. I love going to their establishment. The service is the best even when busy! Thank you guys. You are very much appreciated. If I could give this Jersey Mikes a 100 stars I would! The food is always yummy too! And store is always clean. Keep up the great work! Thank you again From Amy! read more

Just wanted to give a shout out to Ryan Parker ! My husband went in with a gift card that unfortunately was not going thru but Ryan was able To go above and beyond to and assist with the issue and provide a discount Thanks Ryan!! we will be sure to come back to this location ! read more

went in Monday night and Angela had the best personality and very helpful in explaining mikes way .

Came in my lunch break and there was a line. No big deal. I place my order for 2 sandwiches, asked for wheat bread for 1 and white for the other. The young lady responds back to me with "ok White is fine", I asked for what. She then tells me " it's because I have to go to the back to get it"! So I say whatever white is fine. Now I have a gentleman making my sandwich and I told him mikes way for 1 sandwich and no tomatoes on the the other. Now I don't know what the requirements are to work here but I'm sure " listening skills" Is one of them. I had a dry sandwich and it wasn't even mikes way, no wheat bread because the young lady was too lady to walk a few steps to the back! That's not all. I go to pay and the young lady gives me my total. I ask to enter my number for shore points to see if I have points towards anything. She rolls her eyes and says, " ugh it's because I need to log in". She calls someone and they scan a badge or whatever. I then enter my number. Her responded to me was " You don't have enough points do you have to pay for 2 sandwiches"! Management really needs to look into their staffing choice and get some more delighted people to work there. I wouldn't recommend this location to no one because of the service! I will drive a lil further out instead of going here. read more

Ordered two sandwiches, asked for mustard on one and after telling the employee very clearly about his mistake multiple times he kept making the sandwich. Before this however, they were somehow out of gluten free bread at 11:30 in the morning, after I asked how they could be out shortly after opening I was told they just didn't want to take it out of the freezer. Possibly one of the worst locations Ive been to when it comes to service. read more

Ordered paid for 2 sandwiches and 2 chips from Yelp. They forgot my chips. Called the store several times. No one answer the phone. Good for them to be busy. But not for me read more

great food yum! good service and nice place to eat! so clean lobed it would come again

Came here yesterday and was just generally grossed out with my experience. The employee making my sandwich was not wearing a mask. I know the opinion on masks varies from person to person, but right now I think it's best to err on the side of caution, especially when handling food, and have everyone wear one. What made matters worse was when this employee coughed into their elbow and proceeded to make my sandwich without even changing their gloves. Adding to the continued unsanitary conditions, the employee then put my receipt directly on my sandwich. Right on the bread. What in the ever loving hell was that? Just a bad overall experience. read more

Jersey Mike's Subs - Receipt placed directly on the sandwich. Gross. - Sandwiches Near Me - Ontario, California

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Food is bad Place is super dirty I got tuna giant I had to throw it away Ingredients were in bad taste Me and my husband had a terrible experience we finished up with nausea Restrooms are extremely dirty Table I didn't see not even 1 table clean with only 2 client at the whole restaurant They were not busy to have it dirty in bad conditions food taste with the ingredients expired read more

Great sandwich place all together. The service is always on point with friendly people serving. The place is clean with good restrooms. We eat here at least twice per month read more

Second time I've eaten here this week. The first time, I told them what toppings I wanted on my sub in the tub, and they gave me no toppings and bagged it to get the lunch rush done faster so I had to go back and ask for more toppings. Today while visiting, the service was better until I got to the register and the girl working at the register kept asking me what I ordered? Isn't that the employees job to communicate with each other down the food line? I worked in food service, this is a standard procedure. She refused to bag my items, expected me to let her know what my order was, what sizes my subs were. Ridiculous. She didn't smile, had little to no engagement with customers and again, was speeding up the line to get the lunch rush hour over with. Not coming back here again. read more

I feel like this place just gets worse and worse. Today I went to order a #99 cheesesteak from the "secret menu" and was told that it would take about 30 minutes as the grill was down. As he told me this, I looked over to a clearly functional grill with another employee making what appeared to be a cheesesteak. I just told them never mind and went somewhere else. Also whenever I try to call my order in nobody ever picks up. Today when I went it appears they have the phone off the hook to prevent incoming calls. I really sue they would just stop with the secret menu stuff and just have it available to order on the app so I don't have to bother trying to call in or get told a crazy wait time. read more

During the state-ordered Covid lockdowns, we patronized Jersey Mike's Subs on several occasions. We placed our orders via the website, and the orders were completed without hassle and on time. My favorite is the #13: Italian, and it was great each time. In addition, the employees were routinely friendly and professional; no issues here. This particular Jersey Mike's is located in an updated Chino shopping center and is easy to get to. You might want to arrive before or after the lunch hour to avoid the parking lot traffic. read more

My wife and I thought we'd give Jersey mikes on philadelphia in Ontario a chance for some sandwiches, while waiting in line a guy was behind the counter preping food, he coughs on the food, then wipes his dripping nose on his sleeve, then he continues prepping food for what looked like a to go order, then he sneezes on the food and into his glove and again wipes his nose on his sleeve, he didn't even turn away, he changes his glove and continues, we walked out immediately, the food server had no mask on and was obviously sick, his partner even looked over at him and was shaking his head. I'm praying for who ever got food from there yesterday, and I hope no one gets sick. read more

Ordered 3 sandwiches for myself and my coworkers. When we got back the office, one of the sandwiches in the order was incorrect. Tried calling the location almost 30 times and no one is picking up. The one time they did pick up the phone, I was put on hold for more than 10 minutes. Still no response on their end. read more