This Jersey Mike's just opened up recently in the Gateway Shopping Plaza on route 9. I guess they must have opened between August and now as the last time i was down here visiting my family in June it was still a Quiznos.
I was excited to see that there was a newly opened one on the east coast where my family lives and as i was in town for a visit in September i decided to give this location a try thinking it would be as good as the Santa Clara one.
Boy was i dead wrong....I regret even wasting the $14 i spent on my two sandwiches that night.
So i go in to get 2 sandwiches Right? Well first of all i notice they hardly have any customers, except a couple at one table, and a guy at another. The inside looked nice and bright with 3 wall tvs so you can watch from whatever table you choose to sit at. At the far end the line for ordering then paying began.
So i get in line, there is 1 person in front of me. The lady places her order then heads to the register to pay and wait. I'm next, i place my order which is Chicken Caesar wrap, and a regular size Chipotle Chicken cheesesteak sub. The guy asks me what kind of tortilla i want my chicken caesar on and after telling me what they have i pick spinach. Nice and simple, no? Anyway i finish my order and go up to the register to pay and wait. If you have been to any Jersey Mike's then you know how the ordering process goes, its not rocket science.
Turns out the lady in front of still hadn't paid for her order because the kid in charge of the register was too busy watching the game that was on that night, and chatting/physically playing with his coworker. You know what i mean, the stupid things guys do when they're together, jumping on each other, hitting each other...etc. So the lady waits, and he finally notices and rings her up. Next its my turn, he zones out again toward the screen for nearly 5 minutes and then decided to finally turn toward me and ring me up, but he forgets my order and even though i repeat it to him twice he still gets it wrong, on the third try he finally gets it right, i pay, and go find a place to sit and wait. At this point in the 10 minutes of waiting 2 other people walk in, a woman followed shortly by a man. Each of them places their order, with the woman ordering 3 sandwiches, and the guy ordering 1 then they go up, pay, and wait.
Another 10 minutes pass by and as i'm becoming impatient i see an order being finished, thinking that since its most likely the lady's that's in front of me i get excited thinking mine should be ready soon. True enough her order is ready, and she takes it and leaves, i get up and approach the counter thinking they're done with mine as i see them wrapping something, but no, it turns out it was one of the sandwiches that belonged to the lady behind me.
Puzzled and annoyed at this point i sit back down and decide to wait a few more mins. The 2 kids at the register are once again goofing off and being idiots, since they're not busy what else can they do....yeah right. They just don't want to be there probably, they didn't even try to look busy. Anyway, 5 mins pass and i see them bagging some sandwiches, i get up assuming they're mine but no, they belong to the lady behind me.
Unbelieveable, she came or 10 mins after me, ordered 3 sandwiches and is walking out before me. At this rate its been nearly 30 mins of waiting time for me, so i get up and approach the register and just as i'm about to ask about my order the idiot kid at the register hands me a sandwich in my hand and says "the second one will be ready in 5 mins." No bag, not even "sorry for the wait.." nothing, doesn't even ask me if i want a stupid bag to place my sandwich in while i wait, i guess i will just hold it like this in my hand. The guy that was last in line gets his sandwich and goes to sit at a table and eat, meanwhile i'm the only one left, so i look to see what's going on that could be taking so long and i notice the guy that's supposed to be working the grill complaining to the guy who took my order and saying "aww maaan do i really hafta do this? its so annoying." So i watch the order taker say a warning of "its your job, if you won't do it then move aside and let me do it because she's been waiting a while." And glance at me. Seeing me watching the whole thing i see him try to rush the other guy, who takes out 1 small square of cold chicken from a drawer, tosses it on the grill, and proceeds to make my wrap. Though the guy who took my order actually finished it for me, because the idiot who was supposed to do it felt like taking a break. Wow.....just wow. When i got home later i realized that they messed up my order, Not only did i not get a spinach tortilla on my wrap but the chicken was cold, and there was like 3 pieces in there. All that hassle for a cold sandwich and a waste of money.
Never again. And i hope they fire the kids that work there because i will not be back. read more