Hello I would like to thank Dr. Jesse Tan and his staff for taking great care of me. Dr Tan performed a parathyroid dectomy surgery on me and removed a benign tumor and snipped one of my parathyroids it brought my calcium level back to normal it did everything he said it would. There a very professional staff and medical team I would recommend them to anyone thank you so much for taking good care of me. Mark Brainard read more

I really like Tan Head and Neck Center on Atlantic Ave in Long Beach. I take my father to this office. The doctors are multi generational and everyone is very professional. The Senior Doctor is super funny. The office is really clean. As the name suggests, They provide all care from head to neck. Hearing care. Nasal related problems and neck related problems. I Highly recommend Tan Head and neck. read more

Jesse W Tan, MD, FACS - Tan Head & Neck Center - Parking Lot view - Surgeons Near Me - Long Beach, California

I went to see this provider and with my insurance I knew my first visit would be paid in cash. I just wanted to see if I liked him/wanted to continue to see him. The provider made me feel comfortable, he was knowledgeable, and made me confident we could fix my sinuses. However, prior to leaving he informed me I would need a referral to be seen back as he wanted me to have CT scan done. I was open to paying cash for the CT scan to complete it asap. However, I was told I could not schedule as a cash patient by their staff and rather rudely as well. I went and got a referral and was just informed that they do no accept referrals and I would be a cash patient (that according to their office they do no accept). I am disappointed and annoyed. Avoid this place unless you want to be bait and switched read more

from my first appointment Dr Tan and his staff have been fantastic. They made me feel comfortable and answer all my questions. They made my appointment for surgery and already had my pre op appointment scheduled. I was so impressed with the care I received. I want to thank Dr Tan and his staff for taking such good care of me. read more

Plan to WAIT for your appointments. I had to take time off to make their SCHEDULED appointment. When if I had just worked my normal work schedule I would have made their LATE APPOINTMENT. Very disorganized staff and office. My last appointment was 12/7/23 AND I just received an email about a balance due. NEVER RECEIVED A BILL OR ANY EARLIER EMAIL (over 1 year later ). Please save yourself frustration do come here. read more

Jesse W Tan, MD, FACS - Tan Head & Neck Center - Statue of billing limitations in CALIFORNIA. - Surgeons Near Me - Long Beach, California

Not a great first impression. I'm a new patient, probably a soon to be former patient. I arrived 20 minutes early to fill out the forms. The young girl at the front was not welcoming at all, and it was only before 9am. Anyway, I was finally called in 40, ,,,,, FOURTY MINUTES! After my appointment time, taken to a room and waited another 30 to 35 minutes, before an assistant asked my name. I believe they forgot about me. Because of the information on my intake form, Dr Tan, already had a diagnosis in less than 3 minutes. Wrong!!!! He didn't even listen to my concerns, symptoms, and literally brushed me off when i asked questions. My 2nd visit, was not as long, the PA did listen, as I explained my medical history with my diagnosis I got in the E.R. She had a different possible diagnosis from Dr Tan. The young girl at check with my first visit, Dr Tan wrote a short list of supplements, she said that it is covered by my insurance. I already knew she was wrong, they're OTC supplements. The front office staff is young, unmotivated, low energy, and unwelcoming at all. Definitely NOT recommending this office read more

Dr. Jesse Tan is a very competent and personable physician. However, the office staff is generally unprofessional and needs some serious training and management. It is nearly impossible to get a prescription refilled unless you call their office, and then you are put on hold for an unreasonable amout of time. It is unfortunate that the doctor's services are of high quality; but the staff is off-putting, and the office staff's communications and responsiveness are a key consideration in using a physician's services. read more

Worst specialist center I have ever been to in my entire life. The entire office staff is so incredibly unprofessional. My appointment was at 9AM and the waiting room is already full waiting for people to check in and all the office staff is laughing in the back instead of checking people in. For whatever reason my insurance wasn't accepted even though I called before and verified that it was accepted. The lady in the front offered ZERO help. So incredibly rude. I was almost going to pay out of pocket but I am not giving any money to this establishment. read more

My husband has a lot of congestion problems that he was hoping would be fixed when he came here. Dr. tan was quick to suggest a procedure that costed us thousands of dollars out of pocket. And for each follow up appointment, my husband expressed that the procedure didn't work and Dr. Tan was quick to suggest that it could be other things. Well 8 months later and my husband still has congestion issues and we went to go see other specialists who confirmed that it wasn't other issues that Dr Tan had suggested. It's really hard to get Dr Tan on the phone for follow up appointments. He never calls when he's supposed to but his staff is really good at collecting payment ahead of time. All he cares about is money and it really shows. read more

We had a great experience working with Dr. Tan! He was extremely patient, methodical, and caring throughout the entire process. Dr. Tan performed a surgery for my 3 year-old son which went extremely well, and he even called to provide us with test results on a Sunday morning to put our minds at ease as quickly as possible. We are very grateful for his care and would absolutely recommend working with he and his team in the future! read more

Do not go here. I never write reviews, but this one is needed. First off, they charge you before insurance, so be prepared to pay a bogus bill then call for two weeks to get your refund after insurance takes care of it. Second, you will wait for your appointment, even if you're early. I had a sinus surgery and Dr. Tan said I could eat whatever I wanted after, so I did and then could only eat soup for two weeks. Day of surgery I sat for 4 hours with no update until the last hour that Dr. Tan was running late in another surgery. He filed claims with wrong information multiple times. For my week post op appointment, whoever saw me, wasn't Dr. Tan said there's not much in my nose to take out (referring to packing), then didn't take anything out of my nose. Super disappointed, this place claims to be ran by God, but it's really ran by money. read more

First two visits were with Dr assistants. About 3 min Q and A with Dr Tan. He really didn't care what I had to say. He'd made up his mind long before I walked in. 45 min late from appt time. Follow up was via conference call. Sadly they would not connect the call until I made payment for deductible rather then bill me. Sad and unprofessional. read more

Horrible customer service! I was referred by my primary doctor to see Dr. Tan, finally my appointment date came I showed up early to fill out paper work and pay my copay. I was told by an older lady my amount due today was more than what my insurance had told me. I called my insurance company I had them on the phone. I asked the girl in the front if she would like to speak to them she said no. So that my insurance can explain to her that my copay wasn't what she and the other older lady said it was. I had to leave my appointment without seeing the doctor. Very disappointing. read more

For my first visit, I did wait over an hour past my appointment time, and while that may be annoying, it's a sign they're busy and have a good client base, which means they handle their patients and procedures with care.) And, due to the issue faced, we had to schedule an excision (which was a lead time of 8 weeks). However, the staff at Tan Head & Neck Center was always pleasant, friendly, and professional. Surgery day came, and I was nervous, but the staff at Memorial Care Hospital in Long Beach were great, the surgery took 5ish minutes, and the healing began. I'm so grateful for the kindness, professionalism, and expert care from Dr. Tan and his team, and, fingers crossed I won't need them again, but if I do need anything related to ENT, I'll be calling them first. read more

I am so so thankful for Dr. Tan's expertise, hospitality and attentiveness. I had a smooth procedure and my healing process is going very well. After my first appt. with Dr. Tan, I already felt he was trustworthy. He answered all my questions, and embodies such a warm, positive energy. He really is the best!! Along with everyone working in the clinic, they are all so helpful :) My experience here was great, thank you! read more

Major delays between appointments. Staff person called with diagnostic results instead of doctor. Even delays to get my file to go to another doctor. Dr. Jesse was personable, but it doesn't matter if you can't get service. read more

Horrible horrible horrible! staff extremely unhelpful expect to wait 40+ minutes past scheduled appointments time just for the Dr. Tan to give you barely 5 minutes of his time. De. Tan was also unhelpful and unresponsive after a tonsil surgery I had to call the store 5 separate times with a swollen and sore throat for him to get back on my prescription about a week later for pain management. I'm no scientist but Dr. Tan shows antisocial qualities and behaviors. The only time they communicate is when asking for payment !!! Terrible state of the industry. read more

My wife and I have been seeing Dr. Tan for many years for hearing, sinus, sleep apnea and ear aches. Both of us have had very successful surgeries with him. His bedside manner is the best. From the front office through the entire organization they are truly the Gold Standard for patient care. read more

I am so grateful for Dr. Jesse Tan. He's provided such great care for my dad and his condition. I truly appreciate his expertise and thoroughness. Dr. Tan is also very knowledgeable and highly experienced. Would definitely recommend! read more

I had chronic sleep problems due partly to my clogged nasal pathway. Dr Tan and his staff had been more than great to me. the surgery went through very smoothly. 2 weeks later, I am now able to breathe through my nose 100% - this is a big deal for me as I've alway used my mouth to supplement my lack of air flow thru the nasal cavities. I'm deeply grateful for Dr Jesse Tan and his awesome team! They have really improved my quality of life! Thank you! read more

I had a CT scan from another doctor that needed follow up. After waiting an hour past my appointment time to be seen, the doctor didn't even know about the ct scan. When I explained what was happening and that I had brought the scan and report with me, he ordered a new scan without even looking at what I had brought. If you're going to subject me to a high cost procedure and radiation, you could at least look at the available data before ordering a new one. It was pretty clear to me that this place is all about the $$$ and not about my well being. It was also very disorganized and the office staff were unprofessional, so pretty much no redeeming qualities to be found. read more

Avoid the office if you have any kind of referral needs. They continually mess up coding for procedures... at least they have for me several times. Today was the last straw. I sat in the outpatient surgery center for almost 4 hours only to have my procedure cancelled due to "someone" manually inputting a random doctors information. I am beyond frustrated as this is the 3rd time they have coded wrong. I had no idea today that the random doctor wasn't at the surgery center I was assigned to. They don't call back when they say they will either. I've complained to Dr. Tan before and he appeared shocked that his office staff didn't know the proper procedures. Well, they continue to make errors and I have now had to pay the price by taking time off and then trying to correct their errors. Trying to get a referral to a new ENT read more

One the best doctors in the game! Very attentive, and particular with his work. And this is coming from a patient who had surgery with him and about to have another soon. It's always great to have people who care about other people's health, despite of the amount of patients they get to see everyday. I have to also say that his staff is amazing, you'll definitely be taken care of right of the bat! read more

I have been to Dr Tan several times. He has successfully helped me with a procedure twice to restore my voice. The type of procedure is known to not be permanent...but after the first procedure, I wouldn't say I was at 100%. I left my health care insurance, and went to k*iser for a while, the had me take speech therapy, and while that helped a bit...I don't think it was the right solution for me. I went back to my previous health insurance, and resumed service with Dr Tan. I had a second procedure from him, and so far everything is working great. I think I am as close to resuming my normal speech ability as possible. People don't know or realize, maybe just don't even think about it, but the loss of your ability to speak is awful. People are so rude and mean. Dr Tan has given me my ability to speak in public settings back. read more

Dr. Tan is incredibly thoughtful and thorough. I had sinus surgery with him and I have had zero problems 7 years later.

Stay away from this office at all costs! Wait time of 2 hours is absolutely ridiculous, but they're actually billing insurance for things they didn't do just to get more money. This place is a scam. Shame on you for stealing money from insurance companies and patients! Absolutely disgusting! read more

He's an exceptional surgeon who treats his patient well and the office was very responsive to any requests/ inquiries. Lots of integrity and great doctor you can trust read more

TLDR: You will die of old age, and come back to life, before they let you in to your scheduled appointment. I have never left a yelp review but this place alone infuriated me to the point of creating an entire account on yelp just to do so. What is the PURPOSE, of having an appointment and getting here at the stated time, if they make you wait for an hour until after the appointment time and then once they let you in the room, they make you wait an additional 15 minutes to even see someone? And the actual appointment, (after you've waited the mandatory minimum of 5 days in hell) takes only 10 mins tops. So what are they doing back there, dilly dallying each other? WHO FUCKING KNOWS!!! And i have been here several times but this time i just got fed up. Who the fuck fills out the schedule knowing they are making people wait for all this damn time. You show up, and everybody looks half asleep, and annoyed. And then you find out why. Who the fuck plans out the appointments!? read more

Are not transparent at all. Tricking me into coming back just to charge my insurance another appointment and not fixing my problem. Was supposed to get a procedure done but another PA states it's not indicated when I follow all their instructions for MONTHS and issues do not resolve. Please train all your PAs to be on the same page. Not once have I had consistent plan of care. read more

I call Dr Tan, "My Butcher". Any medical professional who wants to see my medical records may see them. I never needed thyroid surgery, but that's what he performed, instead of PARA-thyroid surgery. His surgical team had me sign off on thyroid surgery 20 minutes before I was supposed to have PARA-thyroid surgery. The PARA-thyroid adenoma was on the left, he took out my right thyroid and left the adenoma in place. I had to pay thousands to have the adenoma properly removed. I never had a single thyroid problem before Dr Tan pretended that I needed thyroid surgery when he knew that he could not find and remove the PARA-THYROID adenoma, but refused to tell me. All he had to do was cancel the surgery and admit that he was not capable of finding the adenoma. read more

My appointment was at 930am and took over an hour and a half to be seen. Unacceptable. I do not recommend this place.

Dr. T is the best! So friendly and knowledgeable. Makes you feel very comfortable like he is a friend. He is a hugger, which I love! You have a choice, please choose Dr. T! read more

This was my first time being treated in Dr. Tan's office and was pleasantly surprised by the attentiveness and quality of care from the staff and doctor. I spontaneously scheduled an appointment for an ear cleaning because I was in the process of relocating and switching PCPs at the time. Even though I experienced a longer wait past the time of my original appointment, I hadn't been waiting any longer then I would've at my local urgent care or previous PCP office, and the care I received after being called into my appointment 100% made up for the delay. With my past experience in and out of doctor's offices for another unrelated health issue, I find it's important to remember that numerous amounts of people are filing into the doctor's office everyday and everyone deserves proper care even if that means things taking longer then expected. These caveats never impeded Dr. Tan and his staff to attend to my appointment as well as the concerns I expressed about minor hearing loss prior to my cleaning, and they eagerly made accommodations to my situation as we saw fit. Besides the actual appointment, I was treated wonderfully by the staff at the front desk who took their time to sort out any issues I was having with my insurance, especially since this was my first visit at this particular clinic. Everyone I talked to was extremely helpful and concise about how to approach my next steps, appropriate aftercare, and my next follow up at the clinic. After this experience, I would not hesitate to recommend others to consult with the TH&NC if ever in need of an ENT and understanding doctor's visit. read more

Made my husband wait over an hour to be seen. They must have overbooked their patients, it is very inconsiderate. 1 star.

Very disappointed in customer service. I arrived on time for my appointment- there were 8 patients waiting to be seen. 2 additional patients came in after me and were taken in before me. After 30 minutes, I approached reception staff and asked when I could expect to be seen. They said I had a balance due and would need to pay for today's visit before being seen. I waited 45 minutes after my scheduled time then left. It's highly disrespectful of patients when doctors overbook. We all have busy lives and deserve to have our time respected. read more

I recently had a nose sinusoplasty surgery performed by Dr. Jesse Tan in Long Beach, and I couldn't be happier with the experience and the results. From the moment I walked into the office, the staff was incredibly attentive, helpful, professional, and courteous. Everything ran on time, and I felt well cared for throughout the entire process. Dr. Tan took the time to thoroughly explain the surgery, which gave me complete confidence going in. The follow-up care has been just as impressive. All of my aftercare concerns were addressed promptly, and the timely follow-up appointments were greatly appreciated. I only wish I had made the decision to have this surgery sooner. The relief I've experienced since the surgery has been life-changing--I can now breathe pain-free, with no headaches or neck pain. My overall quality of life has improved dramatically; I feel more alert during the day, and my ability to work out has increased significantly. I highly recommend Dr. Tan and his team to anyone considering this procedure. It's truly one of the best decisions I've made for my health and well-being. read more

Dr. Jesse tan is an amazing doctor. I was suffering with sleep apnea and enlarged tonsils for as long as I can remember. Dr.tan saw me and took his time to explain everything to me the pros and the cons. He was with me every step of the way! I definitely recommend him! His staff was amazing as well very attentive and ready to help. Best office I've ever been too! Plus they have free snacks and stickers read more

Jesse W Tan, MD, FACS - Tan Head & Neck Center - Front entrance - Surgeons Near Me - Long Beach, California

Put off procedure too long! I had a deviated septum and several nasal passages blocked. Dr Tan did an incredible job correcting these issues. I am now a month and a half post surgery and have very clear ability to nose breath. My sinuses are now open. I have not been able to exchange this volume of air in years. My sleep and overall health is much better being able to nose breath now. Years of occluded sinus cavities can not be healthy being so close to your brain. If you are considering this procedure you are in good hands with Dr Tan and his professional staff. For your own health please do not put this off! read more

If I could, I wouldn't rate this business a single star for I feel they don't deserve it. I am writing to patients who are looking to find a solution and to make a better choice by visiting another establishment other than this one. I would like to express that this office is more concerned about your pocket size than to help your situation. On my first visit, I waited an hour and half to be seen, they found the root cause of my issue on the first visit and still told me that I must go through a process before treatment. First red flag, I paid a the copay for them to do absolutely nothing for me. I opened my mail box today and they have billed me again. I am discouraged because I made a decision of visiting them by using yelp and I just hope I can help someone else in going elsewhere. To the staff and doctors, please feel free to reach out to me. you guys need to work on your humanity. read more

Jesse W Tan, MD, FACS - Tan Head & Neck Center - Surgeons Near Me - Long Beach, California

Dr. Tan and his office staff were great and I would recommend him to anyone looking for an ENT. I had a terrible experience somewhere else with a biopsy and then had to get the biopsy again in Dr. Tan's office. They were patient and gentle and had great bedside manner. His office staff is friendly and helpful. I also had a positive surgery experience with Dr. Tan. read more