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    Jessica Jade Hair

    5.0 (1 review)
    Closed 9:00 am - 9:00 pm

    Services - Jessica Jade Hair

    Blowout

    Haircut

    Hair styling

    2 More Services

    Makeovers

    Makeup application

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    Cloud 9 Salon Spa

    Cloud 9 Salon Spa

    4.5(449 reviews)
    3.5 mi
    $$

    I had a 10am updo appointment scheduled for Friday, January 2nd for a wedding I was attending while…read morevisiting from out of town. I received an automated confirmation text two days prior, so I had no reason to believe there was an issue. When I arrived for my appointment, I found the salon permanently closed and the door locked. After some digging, I saw a Facebook post stating the business had closed, but relying solely on a Facebook post is not sufficient when the booking system is still active and sending confirmation texts. As an out-of-town client, there was no way for me to know my appointment was no longer valid. No call, no text, no cancellation notice. This was not a casual appointment -- it was for a wedding -- and the lack of communication forced me to scramble at the last minute. If a business is closing, booked clients should be proactively notified and all booking systems disabled. This situation could have been avoided with basic communication. Thankfully, I was able to find another salon last minute -- Primp and Blow Chandler -- who completely saved the day. Five stars to them for stepping in on short notice and doing an amazing job.

    I recently had my hair done by Alisha and was unhappy with the results. When I returned to the…read moresalon to seek a solution, both Alisha and the owner were dismissive and made me feel unreasonable for requesting a fix. The owner was condescending, lecturing me on lighting differences rather than offering solutions or attempting to understand my concerns. Given the poor customer service, I am not surprised to see they are now closed.

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    Cloud 9 Salon Spa
    Cloud 9 Salon Spa
    Cloud 9 Salon Spa

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    Drybar - Gilbert

    Drybar - Gilbert

    3.8(84 reviews)
    10.3 mi

    Went for an impromptu blowdry, though it was very much needed. They treat you with an amazing…read morehairwash, and the extra products used are mindblowing and super relaxing, sometime, you just need that extra pampering for your hair! I have thick curls and need alot of attention for my hair and I was pleasently surprised with the service. Since it was my first time here, i was a bit skeptical with the styling (there are so many, so i left it to the stylist to choose for me, seeing the texture of my hair and my face cut!) I was also pressed on time as my appt ran late.. but the stylist did an excellent job and it looks like my hair got a make over! I ended up purchasing their monthly offer and I already know it'll be worth it! The place is perfectly located and easily accessible and the indoors, its just cozy comfy and adorable! My hair feels soft, classy, silky, bouncy and just brand new!

    Store was very busy right at opening, everyone went back quickly and got started with their…read moreservice. I chose a dry style to help with time constraints. The person that helped with my hair seemed very new the way she moved the tools and focused. The stylist to the left of me kept pointing her blow dryer right in my face when she placed it under her arm to work with the round brush on her client. The client to the right of me kept talking so loudly about how cool her party was going to be and how awesome she is. I literally took my phone out, placed it right next to my ear, and turned on a Peloton Meditation class. I just kept reminding myself, that I'm almost out of here. Store was very loud and moody but the stylist I had didn't seem to talk more than she had to. Very much yes or no answers. Not sure I would come back to this location. I didn't really care for my hair either. I just wanted this experience to be so nice since it's been so long that I've been in the chair.

    Photos
    Drybar - Gilbert - Hair by Grace

    Hair by Grace

    Drybar - Gilbert
    Drybar - Gilbert - Excited for a good hair day!

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    Excited for a good hair day!

    Heads Up! Spa - Front

    Heads Up! Spa

    4.3(35 reviews)
    2.3 mi

    I know times are tough and I am new to Arizona but they gave me an address for this place and it…read moretook me to a mobile home park? They said it was temporary but I didn't realize what I had signed up for. Sorry, I would have still gotten the service if maybe you adjusted your prices to like half of what they currently are while running your business out of a trailer home. Kind of ruins the experience before you even get started. Again, I am not from Arizona maybe this is normal here I don't know but still leaving five stars but wanted people to know. It was a thirty minute drive thought I went to the wrong address lol bit weird sorry guys.

    I got a Groupon as I always wanted to try a Head Spa. There were flags I ignored during the attempt…read moreto call to book and it said the subscriber doesn't have a voicemail box that has been set up yet flag #1. I was also asked to text my voucher which I did and it was confirmed that it was received. I get to my 60 min appt today (11:30am) and I was asked for it again & told it wasn't in the system. That's flag #2 as it was confirmed via text with a male (who also says he's the Receptionist & part owner). I was looking forward to this as life & my job is very stressful. Michelle did my treatment & asked if a trainee (Hannah) could watch. I said as long as it's (the experience) is quiet aka relaxing I'm fine with that. Apparently Michelle is the other part owner & she's the 'Master Aesthetician'. The treatment went well/relaxing for the most part I don't say anything during my treatments in general since there's a level of "reasonability" and things happening during manual manipulation treatments in general, e.g. hair pulls, pokes, etc. So when I felt her pinch my left eyelid during the part where they have a hot towel on your face and they massage your face, I didn't think anything of it as I'm sure she 'didn't mean to' since there's a towel on our faces at this point as customers. Things happen right? I also have a high pain threshold. The spa water thing that moves also bonked me in the head when it rose up to the top of my scalp. Again, would I say anything, no, but I was going to ask if that was normal when I left. Fast forward to when she takes off the towel for the finishing moves of the treatment, she asked me if it was mascara or a mole (she was referring to my left eyelid). I was thinking, huh? but I said probably mascara since there's always some residual even after taking make up off at night. I didn't wear any make up or products on my face when I arrived today since I. knew they were doing a facial treatment. When I touched my left eyelid, it was a raised bump. I was thinking what is that?? I look in the mirror after I got dressed and go in the hall to see Michelle and Hannah with a bottle of water (8 oz). I said this was not there when I came in. Michelle's approach was not one of concern, it was deflection. When I told the front desk male about it. It was again met with out any concern. He did take a photo of my eye but said I'd need to take it up with Michelle (the one who did the treatment & is the other part owner). I also said he spoke to me when I came in (I was the only one there at the time), I said you saw this wasn't there before. I even showed a picture I took last night where it wasn't there. He said 'we can't go by that we'd have to go by the camera (he pointed to the live camera surveillance). I said ok, it would show it there too. Michelle comes out and I'm met with more ignoring of what happened. I said what can be done? Or is nothing done about something like this since we sign a waiver? She said she didn't do anything to cause that. I again said it was a pinch of my eyelid during the hot towel part. She proceeded to say "you didn't say anything at the time". I said, I wouldn't and normally don't. I also said I didn't expect this to be on my eyelid. I also said I talked to you, him, and Hannah right before going into the treatment room, this wasn't on my eyelid before. She said she didn't notice. She also said this hasn't happened before, this is the first time. I was met with a room of stares and no accountability or care or concern. It was a lot of gaslighting, ignoring, and unethical responses to a very visible injury to my eyelid. I was surprised (but not surprised) that the trainee said nothing either. The more I think about it, the treatment its very much done without anything on our faces so the aesthetician is looking at our faces and even using tools on our faces. It is and should be very clear (especially by her reaction/words after taking the towel off at the end-"is that a mole or mascara"), that this dark raised bruise/blood blister looking thing on my eye was NOT there before I laid on that table. It's also telling that when I got home to my boyfriend he said "oh my god what happened", and I told him everything. He also saw me right be3fore I left for my 11:30am appt which was 11:20am. I said I wanted my 2nd Groupon cancelled since I don't want to come back based on this experience (the gaslighting and ignoring of what clearly happened during the treatment - non intentional it seems). They said I'd need to contact Groupon which I did and they handled it for me. The male front desk person/part owner has a photo on his phone, I have one too and I sent it to Groupon immediately after getting in my car. Accountability (it's reasonable to expect this) is half of the issue for what seems to be an unintentional injury, the fact that didn't happen & I was gaslit, is the worst of all. This is flag #3.

    Photos
    Heads Up! Spa - Front

    Front

    Heads Up! Spa - This happened during the treatment. While I believe it's completely unintentional, the response to this was concerning.

    This happened during the treatment. While I believe it's completely unintentional, the response to this was concerning.

    Heads Up! Spa

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    Jessica Jade Hair - hairstylists - Updated July 2026

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