I got a Groupon as I always wanted to try a Head Spa. There were flags I ignored during the attempt to call to book and it said the subscriber doesn't have a voicemail box that has been set up yet flag #1. I was also asked to text my voucher which I did and it was confirmed that it was received. I get to my 60 min appt today (11:30am) and I was asked for it again & told it wasn't in the system. That's flag #2 as it was confirmed via text with a male (who also says he's the Receptionist & part owner). I was looking forward to this as life & my job is very stressful. Michelle did my treatment & asked if a trainee (Hannah) could watch. I said as long as it's (the experience) is quiet aka relaxing I'm fine with that. Apparently Michelle is the other part owner & she's the 'Master Aesthetician'. The treatment went well/relaxing for the most part I don't say anything during my treatments in general since there's a level of "reasonability" and things happening during manual manipulation treatments in general, e.g. hair pulls, pokes, etc. So when I felt her pinch my left eyelid during the part where they have a hot towel on your face and they massage your face, I didn't think anything of it as I'm sure she 'didn't mean to' since there's a towel on our faces at this point as customers. Things happen right? I also have a high pain threshold. The spa water thing that moves also bonked me in the head when it rose up to the top of my scalp. Again, would I say anything, no, but I was going to ask if that was normal when I left. Fast forward to when she takes off the towel for the finishing moves of the treatment, she asked me if it was mascara or a mole (she was referring to my left eyelid). I was thinking, huh? but I said probably mascara since there's always some residual even after taking make up off at night. I didn't wear any make up or products on my face when I arrived today since I. knew they were doing a facial treatment. When I touched my left eyelid, it was a raised bump. I was thinking what is that?? I look in the mirror after I got dressed and go in the hall to see Michelle and Hannah with a bottle of water (8 oz). I said this was not there when I came in. Michelle's approach was not one of concern, it was deflection. When I told the front desk male about it. It was again met with out any concern. He did take a photo of my eye but said I'd need to take it up with Michelle (the one who did the treatment & is the other part owner). I also said he spoke to me when I came in (I was the only one there at the time), I said you saw this wasn't there before. I even showed a picture I took last night where it wasn't there. He said 'we can't go by that we'd have to go by the camera (he pointed to the live camera surveillance). I said ok, it would show it there too. Michelle comes out and I'm met with more ignoring of what happened. I said what can be done? Or is nothing done about something like this since we sign a waiver? She said she didn't do anything to cause that. I again said it was a pinch of my eyelid during the hot towel part. She proceeded to say "you didn't say anything at the time". I said, I wouldn't and normally don't. I also said I didn't expect this to be on my eyelid. I also said I talked to you, him, and Hannah right before going into the treatment room, this wasn't on my eyelid before. She said she didn't notice. She also said this hasn't happened before, this is the first time. I was met with a room of stares and no accountability or care or concern. It was a lot of gaslighting, ignoring, and unethical responses to a very visible injury to my eyelid. I was surprised (but not surprised) that the trainee said nothing either. The more I think about it, the treatment its very much done without anything on our faces so the aesthetician is looking at our faces and even using tools on our faces. It is and should be very clear (especially by her reaction/words after taking the towel off at the end-"is that a mole or mascara"), that this dark raised bruise/blood blister looking thing on my eye was NOT there before I laid on that table. It's also telling that when I got home to my boyfriend he said "oh my god what happened", and I told him everything. He also saw me right be3fore I left for my 11:30am appt which was 11:20am. I said I wanted my 2nd Groupon cancelled since I don't want to come back based on this experience (the gaslighting and ignoring of what clearly happened during the treatment - non intentional it seems). They said I'd need to contact Groupon which I did and they handled it for me. The male front desk person/part owner has a photo on his phone, I have one too and I sent it to Groupon immediately after getting in my car. Accountability (it's reasonable to expect this) is half of the issue for what seems to be an unintentional injury, the fact that didn't happen & I was gaslit, is the worst of all. This is flag #3. read more

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My girlfriend picked up a Groupon for Heads Up! Spa because she loves head massages--it's always her favorite part when we get massages together--so the idea of an entire head-focused session seemed perfect. She left in a good mood, feeling relaxed and happy. Unfortunately, things changed when she got home and noticed a large blood blister or bruise-like mark on her eyelid. She told me that during the face massage portion, the therapist had placed a towel over her face and pinched her eyelid. She felt it when it happened, but didn't say anything in the moment--just assumed it was a minor discomfort like what can occasionally happen during a massage. After the session, when she saw the mark on her eyelid, she brought it up to both the massage therapist and someone who appeared to be a part-owner. Instead of apologizing or even acknowledging the incident, both were dismissive and completely avoided responsibility. They claimed it must've already been there and implied she was mistaken--basically gaslighting her instead of showing any concern or accountability. Now, we understand that accidents can happen--what really matters is how a business handles them. In this case, there was zero apology, zero ownership, and no offer to make things right. The only reason this isn't a 1-star review is because she said the head massage itself was relaxing and well done. But the lack of care and professionalism after causing visible damage to a client's face is unacceptable. We won't be returning. read more

This is a cute spot with really friendly service. Everyone was SO nice! I really appreciate that and almost feel bad writing a review... but it is what it is. Unfortunately, I don't think what I received was really worth the price. I opted for the long "creambath" experience, which includes a small facial in addition to hair services. It was advertised as $175, but I was charged (pre-pay too) $181.13 (the extra charge was just labeled "head spa" but maybe it was tax?). That was a lot of money for what it was. I was treated to a lot of various massage and some different treatments. I left with big hair, but I can't say that my hair or scalp seemed any different in texture or softness, though. It was just kind of big and bouncy. My skin also seemed pretty much the same after. All that aside, it wasn't even the very relaxing experience I had paid for because the table was very hard and flat and the pillow under my knees provided very little support, so I got an excruciating low backache halfway through. I kept having to move and fidget. It was hard to relax because I was so physically uncomfortable. I also got hives along my neck and hairline that night, but that might just be a me problem. That said, there was no discussion about sensitivities or choices of products to use, so keep that in mind if you have sensitivities. (They do disclaim they are not dermatologists, which is obvious, but..) read more

I've always wanted to try a head spa, so I came here for my first time. I booked a 60 minute head spa service and booked online easily for a next day appointment. The price seemed fair for what I got for a 60 minute session. The ambiance of this place is super cute with a lot of pink decor and furniture. They had relaxing music playing and soothing water sounds. The room I was in, wasn't completely enclosed but it was separated from the hallway by a curtain. It felt private enough, but the downside was you could hear everything going on in the lobby and in the building. Since it was my first time, I had no idea what to expect. They brushed my hair and used some kind of scraper tool I would assume to get the dead skin off, but they were a little rough when brushing my hair and when using the scraping tool. At one point I thought my scalp was bleeding from how hard they were scraping, so I didn't love the scraping part. Not sure if that's normal. Then they washed my hair and I have curly hair, so I wasn't sure if they use a specific shampoo / conditioner based on your hair type but I would hope it's good quality being a head spa. But I felt that the quality / texture of my hair after using their products wasn't as good as the products I use. After washing, they also use this steam thing that completely covers your scalp, and it made my face really hot and felt like it was burning a part of my scalp (after how hard they were scraping). After a certain point the steam was way too hot and hurt my head so I asked her to take it off and she did, The lady was very sweet. They also include a little massage on your neck, shoulders and chest which was nice. Overall I enjoyed the experience, but I do feel they were a little rough, but the lady that worked on me did work hard and was very sweet. read more

Heads Up! Spa - Head spa - Massage Near Me - Tempe, Arizona

I was really looking forward to experiencing this spa especially after the TikTok campaign. I had questions so I called and got their voicemail, which said to text. So I did. I went to the website as instructed booked but it didn't give me the option to book two around the same time. I let them know and they call. I spoke with Lee who immediately put all error on the end user, me. And he contributed that way through the entire call so I explained based on his service I want to cancel. He hung up. I call again to make sure it's canceled and I get a refund and this time he gaslit me telling me we already had that conversation, which we did not because he hung up. When I called him out he said it'll be canceled and refunded and then hung up again. At no point did I raise my voice. My partner also called to get it sorted and Lee said he was the manager and told him I was whiney, did not listen, and didn't know what I was talking about. Terrible service. I highly recommend they replace Lee or give him customer service training because I will not go or recommend their services until they do. read more

Heads Up! Spa - Their voicemail says to text. The person responding said to go to their booking service or call in. - Massage Near Me - Tempe, Arizona

Holy smokes. This was amazing. After seeing about 1 million TikTok videos of people, visiting Korean and Japanese and other Asian head spas, I wanted to find one in Arizona so bad. I had been searching and had found a couple, but none were really scratching that itch for me. Finally I found Heads Up! Tempe on TikTok, and I took a gamble and walked in and holy crap. It was amazing. They massaged, washed and treated my scalp for a whole hour. 10000% recommend if you like a good head rub read more

I've tried multiple head spas in Az and no one is doing it like HeadsUp Spa. Ask for the Vietnamese woman with a short black bob and glasses! She is the BEST! It was the closest if not better than the water spas I went to in Vietnam. My scalp and hair felt so clean afterwards and they actually massage your scalp down to the back of your neck too. Service was excellent. The receptionist was so sweet and helpful too. It was a little pricey but i went to one in Phx that was $75 with my girlfriends and would have gladly paid extra to go back to heads up again. They actually blow dry your hair here too! Treat yourself and check them out! read more

Heads Up! Spa - Massage Near Me - Tempe, Arizona

It was wonderfully relaxing! They massaged and scrubbed the scalp with different instruments that generated a multitude of fabulous sensations. It was followed by a shoulder/hand massage. I think a heated bed would have given it 5 stars. I just got a little cold about 60 min in. read more

Heads Up! Spa - Massage Near Me - Tempe, Arizona

Went in today for my first head spa and was fabulous!! Friendly greeting at the front desk and Tory was adorable and did a wonderful job. I would highly recommended it's a great little find and o would definitely be back! read more

This was a surprise experience. I did not know what to expect but when I left I was ready to schedule another visit. It was relaxing; I would recommend this to everyone. read more

I went here with my mom and two sisters, and it was amazing! I had been reading about them for a while, and since we were in town visiting we thought it was a good time to try it out. It's a very relaxing experience, and our hair looks amazing. We all had the heads ups spa service, and it was great. I highly recommend this place! read more

I've been wanting to do this for so long and found this place close to home. Wow! It was such an amazing experience. Thank you, Michelle for the best Royal treatment. It was over the top, amazing! I had the 70 min head spa treatment and worth every penny! I'll be back to try other treatments!!! Highly recommend! read more

The young lady who provided me with my head spa experience was lovely! It was very relaxing and she did a great job. My hair was amazing afterwards! read more

I've been there 3 times after meeting them at the Asian Festival in Mesa. They are professional and competent. Tori is amazing, the most incredible woman I have ever met. She is highly educated. When I went in for a treatment on my birthday, I asked for a photo when I came on my birthday, they took it, but never sent it, and made me feel awkward for asking for it. At one point I was telling many people about them. Now, due to personal reasons, I feel uncomfortable going there. This isn't to say you would not have a good experience. read more

Heads Up! Spa - Massage Near Me - Tempe, Arizona

Truly, the best experience I've ever had doing a luxury service, not only did they take their time. Michelle was very knowledgeable and what was going on the whole service. I had the best experience here and I definitely will be going back monthly for this treatment. I felt like a new woman walking out of those doors, The receptionist at the front was so welcoming as well. He made it feel like I was a friend coming in for service professional. Thank you heads up incredible service. I will be sending all my friends here as well! read more

Service quality is sooooo good. They just touch your body you can feel how much they have experience. Especially Mishell was soo good. read more

Heads Up! Spa - Front - Massage Near Me - Tempe, Arizona

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I've been here 3 times already and it never disappoints. The service is incredible, the environment is very relaxing, and all the staff are very nice. Sure, it's a bit pricey but absolutely worth it. I was thrilled that a legit Japanese head spa finally opened in Arizona, so I'm willing to pay the price when the service is top notch! read more

I had my first experience at Heads-Up Spa. Sunshine did a great job. I felt relaxed, and my hair is shiny and super soft.

I got the Smoothie Tootsie Cream Bath and Glow Potato Skin and one of the best 2.5hrs of my life!! Michelle is amazing with massages and I felt so relaxed the entire time. While she was blow drying my hair, I actually looked up if she had availability for a therapeutic massage the same day but unfortunately she was completely booked. :( If you have any services that you like, don't hesitate and book them all at once - you won't regret it!! I only wish I lived closer or I would be coming back monthly for some self care. read more

What an amazing experience! I was so excited to see a Korean head spa in Tempe! I booked my appointment easily online for the deep relaxation cream bath & I loved every minute. The salon is clean, inviting & cozy. The care & attention Michelle puts into her work is unmatched. The treatment included face, head, neck and shoulder massage that was so relaxing. While conditioning, they activate a steam with essential oils and continue with a hand and arm massage. After the treatment, she finishes with a blow dry, so you're not leaving with wet hair. I will absolutely return for one (or more!) of the many other services she offers for skin care & massage. read more

Amazing head spa, first timer , scalp feels amazing . I would recommend anyone who wants to try out a Japanese head spa for Mother's Day or any other special occasion. read more

AMAZING! I went with my daughter and this place is awesome. So relaxing and you get a facial and massage!

I SO wanted to love this place. But it fell extremely short of any expectation I had. I paid for the $130 package (70 minutes) The heads Up Spa experience. It was constant cold water being used on my chest and my head. The massage was literally a 2 minute rub. She rubbed my shoulders for 30 seconds. There was no scalp massage, just a lot of scratching. It felt like she was just trying to rush and be done with it. There was no hair treatment after the conditioning, no leave in product. She rubbed lotion on my face and that was it. Being that they do facials there you would think maybe a little toner, serum and nice moisturizer. My skin felt awful, tight and dry when I left. I got dressed, used the restroom, paid, and walked back to my car and realized I had been there for LESS than an hour when it was supposed to be 70 minutes. I left there thinking this has got to be the absolute worst treatment I have ever had. I had planned on bringing my daughter next time but that's a big hell to the no. This is more like a $50 treatment. $130 is an absolute joke and scam. read more

My experience at HeadsUp Spa was nothing short of amazing!!! From the moment you walk in the owner makes you feel welcome and comfortable! There were 3 of us and we were all able to get our services done at the same time which was great!! We did the smoothie tootsie creambath and it was 2 hours of pure relaxation. Everything was perfect and I will definitely be going back and recommending this place to everyone I know! read more

Had never done this before but kept seeing it pop up on social media. Love the experience and was very relaxing

Love love love Tori! She did Deep Relaxation Creambath is a 100 minutes on my birthday. I came in with a headache after she's done with me I couldn't get im so relaxed and my headache is gone and all stressed lifted. I would recommend to anyone. I will there every day if I could lol.Thanks!!! read more

I am neutral with the overall experience but for transparency's sake there were a few things that would've changed the entire experience for the better. First impression walking is was that the establishment was cute, clean, and welcoming. Michelle greeted me, checked me in, and walked me to my room. She gave me the breakdown of what to do and stepped out for me to change. The table/spa bed was comfy initially but after about 15 minutes or so, even with 2 bolsters under my knees, the bed became hard and made my back start to ache pretty badly. That in itself took away from the experience because now I wasn't able to focus solely on the spa service. Next, the products used (specifically the shampoo) made my hair feel tangled and matted while she did the scrub routine. She did a great job at making sure not to get water in my ears while rinsing which I greatly appreciated. The neck and shoulder massage took the cake and was the best part of the entire service she did an amazing job with that part! In the end I think I might of even dozed off a tiny bit here and there, so it was a cool experience. Just not one that I would be willing to pay $130.00 for again. It was more of a $65-$70 experience in my opinion. read more

My first time here and an amazing experience. It was so relaxing and my scalp has never been so clean in my life. Everything was incredible from start to finish read more

Took my mother here for her birthday and we had the best experience. Family owned and operated my mother and I both got a 1 hour therapeutic message best ever!!!! also 30 minutes head treatment we never want to wash my hair again lol !!! Can not wait to go back read more

I am one of those people who gets tingles when someone slowly washes/massages my hair, and I booked an 11 a.m. Slap and Go for a birthday week gift, which doesn't include a massage, facial, etc., which I typically don't care about--I just wanted the scalp attention. Two women who were there to get services together at 11:15 had an error with their booking, while my booking was correct. However, the guy working the front had the two women go back at 11 and then offered me a discount of $25 if I waited until 12:15, and he tried to make it sound like there was a system error with my appointment (which he admitted there wasn't when I confronted him). I agreed to the discount...but then he offered to upgrade me to the Heads Up Experience, which is only 10 minutes longer than the service I booked. I didn't want the extra stuff but agreed since it wasn't much longer, and why not? He later attempted to upgrade me again to a 90 minute treatment that involved a cream bath, and I firmly declined as I was already starting over an hour late and I didn't want all the extra services. He told me that most women would have taken it because "women like to pamper themselves." I told him I did, just in different ways, and that my time was very important and I had other things I wanted to do. I want to make it clear that the service itself was fine, and Tori was very nice. But I believe I ended up getting the 90 minute service anyways, because I got to my car with a sore lower back at 2:00 (she took me back around noon). What should have been an hour visit before lunch ended up being three, and while I can appreciate the efforts to "make things right," I didn't feel listened to and was given what I didn't want in the first place. read more

Absolutely the most relaxing experience my friends and I have ever received. Went for a friend's birthday and everyone left thoroughly relaxed. This is the tik tok head spa experience everyone is raving about. Michelle, the owner, is attentive and has years of experience in massage. They also offer girls night out parties etc. give them a try! read more

Michelle and Tami were absolutely amazing! My husband and I came to visit family in Tempe, we are from out of town and I happened to find HeadsUp! On google. 10 out of 10 would highly recommend!!! I personally got the smoothie tootsie cream bath... and let me tell you... amazing for the full 2 hours! We're coming back for sure! Thank you thank you!!! read more

Found it! Heads spa alllllll day. Over 10 years ago I've been asking why there isn't a head massage place. Finally my prayers have been answered. I was definitely in heaven and I will definitely be going back. Tori did an awesome job. The ladies up front are amazing. Good chat with them and extremely friendly. They love to laugh and my kinda folks. Love love love. read more