This was the 5th place we went to look at hot tubs...every place we went talked poorly about their…read morecompetitors and no information was consistent. I had to go on google reviews to find who had the best service...and SML had great reviews!! I dealt with a gentleman named Glen...no pressure, knew his products and was very nice to speak with. I decided on a reconditioned tub at a fabulous deal!!! They stored it for me till I could have it hooked up (4 months) I had a small issue with the heater in the first week and the office arrnaged a service call with in a few days.. Mike came out and fixed it and showed me how to do my weekly maintenance.. All in all very happy with this company!! Buying a tub is a big expense and I feel good having bought a Beachcomber tub!!

From the owner: Retail sales and service of hot tubs, saunas, pool tables, patio furniture, table tennis, arcade…read moregames, pinballs and other entertainment related products.

Phoned in with a question She answered it quickly and gave…read moreme a solution to try myself. Very helpful and courteous. If I do have a problem I cannot solve I will go there. Cheers Pam

After 5 years my spa blew a breaker Friday morning and is out of service. Adam came out that…read moreafternoon did his diagnostics and was confident it was pump #1. Check pump specs and by 6 pm that same evening new pump and my spa is back working. Big thanks Adam and crew.

We purchased at the home show and they were eager to sell the product but limited after market…read moresupport and no instruction on use with delivery. For an expensive toy I expected some post sales support such as initial help on setup, display instructions and chemical application. Product had initial problems with jets and display interface. Once service did come he was knowledgeable and very helpful. I would suggest a little more upfront work and customer hand holding.

From the initial pressure by the owner saying they'd add special add ons for free if I bought…read moreduring Stampede (you can't buy the tub without the add-ons!) to the breakdown of the plastic in the jets (They blame even ONE time a chemical might of been imbalanced) in just over 2 years to the FIRST pump replacement repair person indicating I overpaid by $3500 to SECOND service indicating that only my pump was leaking and everything else good to the state it's in today that the logic board and header also need to be replaced as it's not calling for heat...and they only send a bill and not even options to fix it. Don't buy a tub from them, and from their mouth is that all tubs won't last. $8,000 for less than 3 years of normal service. There's something sleazy about the hot tub industry as you can buy a $40 toaster and you get a manual in 3 different languages. I had to ask for one and they sent me a PDF to a tub that was called something else. Summary: High pressure lie tactics for you to buy, Overpriced, not prioritizing service in freezing weather (can't keep service techs??) and the knowledge from them that hot tubs are all the same and are built not to last, I'd suggest staying away from World of Spas and maybe not buying a hot tub at all. Unless you have a lot of throwaway money.

This review is about their service department. We bought a hot tub in the spring, and had a red…read moreflashing light the other day. I called and they tried to help me troubleshoot it over the phone, but no luck. Alex then was able to schedule a service call in 3 days time. However he also said if they could squeeze us in after calls that same day, they'd come by. Two hours later someone was at my door, and within 30 minutes the hot tub was fixed! Was very happy with the service.

Highly recommend. Great service and their free classes to learn how to take care of your hot tub…read moreare awesome. Take a sample in and they will test it for feee and tell you exactly what chemicals you need to balance your spa. Exceptional!

GREAT SALES AND GREAT SERVICE. We bought our Arctic Spas hot tub from Trevor pre-COVID, and he…read moreprovided the education and help we needed to help us buy our hot tub. The team that installed the tub was careful getting it into our backyard, and did a great job of setup. Since then I've always been confident I could call or drop in and get any 'stupid' question answered quickly. Recently we had our first real problem with the tub. The team at Paradise Bay was friendly and helpful. Kirt led me through what to look for (just in case I could resolve the problem on my own). When I couldn't get the fix done, they scheduled Dave to come out, check it out and fix it for us. Dave was professional, quick, and thorough. A couple of hours of his work and our hot tub is up and running again. We HIGHLY recommend Paradise Bay.

We bought a hot tub and outdoor furniture two years ago and they have always been great to deal…read morewith and have provided excellent service.

My experience with Jackie and Pat have been great. I purchased a Swimspa and a hottub and Jackies…read moreknowledge and input was well above that of the sales staff I spoke and had been emailing with at world of spas. Not only that but delivery was arranged within 2 weeks as what I wanted was in stock. I would have had to have waited over 6 months from the world of spas. I also got a better price on a higher end swim spa. Delivery went smooth, and I will be having them come back out again soon to move it again as we have rearranged some things in the back yard.

***BUYER BEWARE*** I bought a tub over the phone (I know my…read moremistake there) but owner ENSURED me it would be perfect and in my budget well ends up she sold me the tub she bought to sit on display outside as a junker!! Didn't work from day they installed it and even the contract installers said it was junk they never would have sold it AND the technician whom sold it to her quit over the fact she told him to fix it up she sold it to me. In the end, I paid $2500 plus tax for it. They took my old machine and refurbished it and had it on the sales floor for $5000. When I said I wanted to return this piece of crap she did a bill that said we were even, due to her removal costs of my old tub plus delivery of this piece of junk (I paid to have the tub delivered back to her store!!) I have NO tub and out $2500 plus tax! Now, you tell me who would EVER run a business like this other than a crook called Jacqueline whom owns Empress Spas. Don't say you weren't warned!!! I gave a one star cause it wouldn't let me post without picking, but honestly, a NEGATIVE FIVE is what they should get.

Finding problems to close that widget without a whatchamacallit? Trying to build a deck but you've…read morejust run out of thingamagigits? Don't fall into despair, Calgary Fasteners are there! This is the place to go if you need pretty much any nails, screws or bolts of any sort. Ever had problem finding the screws you needed at a Rona or whatever, especially with their walls of nuts? Well this place is literally packed to the gills with nothing BUT nuts and bolts, with everything else in between and knowledgable people who can help you finish the job. Best of all, it has all of those neato power tools to drive a metal bolt into 6 inches of concrete. I know it has no realy interest to a lot of you, but for us he-man builders, it's like putting a ferrari in front of us, and then letting us blow it up sky high for kicks! I use this place a lot in my work, but also as my source for ways to hang stuff all over my walls and so on. And when the summer comes, I've got my eye on the 10 horsepower nail driver in the corner.... #41 of Yelp's 30-Day Review Challenge

From the owner: Located in Alberta, Calgary Fasteners & Tools Ltd is your source for commercial and industrial…read moreequipment supplies. We provide solutions for your next project with our quality products like, bolts, nuts, saw blades, chain saws, ladders, safety equipment and more. We offer solutions and alternatives for commercial and industrial clients to help get the job done right and on time, we do deliveries within city limits and our interactive online business centre is always available. Visit our store or website today!