Pretty decent and reliable local car wash. They open at 7am which is good and every day of the week.

CHANGE THE MANGER AND ASSISTANT MANAGER. [[HIGHLIGHT]]I had a disappointing experience at this car wash because of the manager's behavior.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]During multiple visits, the manager or assistant manager rarely acknowledged customers, didn't greet anyone, and seemed completely uninterested in providing good customer service.[[ENDHIGHLIGHT]] On top of that, [[HIGHLIGHT]]I witnessed the manager speaking rudely to employees in front of customers, and racism.[[ENDHIGHLIGHT]] I'm a proud African American, a Mexican saying the hard r n word is very very unacceptable!, especially it being the manager. Which created an uncomfortable atmosphere. The staff appeared to be working hard, but the way they were treated by management was discouraging to see. [[HIGHLIGHT]]A business can have great services, but leadership and customer interaction matter too.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I hope ownership addresses these concerns and works on improving both employee treatment and customer service.[[ENDHIGHLIGHT]] If not I will be suing in the future with evidence. read more

[[HIGHLIGHT]]30 mins in line. 3 lanes with 1 lane open because the other 2 lanes are for members ONLY.[[ENDHIGHLIGHT]] That's CRAP. Not coming back. Will choose another business. read more

Jet Brite Car Wash - Car Wash Near Me - Roselle, Illinois

I thought I'd give this place another try considering I use the other locations. If you have a Tesla use caution. I had no cars behind me an I even held my hand out to the guy to signal him to allow me to shift my car into neutral but he was so trigger happy and my car started to jump The rollers requiring him to have to stop The assembly line anyway. [[HIGHLIGHT]]Other locations understand tesla owners and it helps move things along if people communicate.[[ENDHIGHLIGHT]] read more

[[HIGHLIGHT]]Worst Jet Brite location.[[ENDHIGHLIGHT]] Workers are slow and lazy to fix issues in line. Canceling my membership.

DO NOT GO HERE. My car was hit by the car behind me IN THE CAR WASH because the track malfunctioned and my car was not drivable afterward. Jetbrite refused to even call a tow truck. They refused any and all liability of course and I had to get the police involved. [[HIGHLIGHT]]They simply told me to leave the car stranded...they didn't care at all.[[ENDHIGHLIGHT]] read more

[[HIGHLIGHT]]The response from Jet Brite was confusing.[[ENDHIGHLIGHT]] I mentioned what I though was a curious procedure, but the only response I received was that they will look into this matter. Are they not sure why their receipts have no amount and why their receipts show the service was paid in cash when the service was paid with a credit card? They also never responded as to why an employee is needed to assist with a payment using a tablet when assistance is really not necessary at all. How hard is it for a customer to select a wash and tap a credit card? I still think it is their way to avoid paying the credit card processing company the percentage they are contracted to pay. read more

Been taking my cars here since they opened. First month specials are really good. The actual wash is average. With the plan it saves money if you use it frequently. The vacuums generally are working and trash cans are emptied. If you need to cancel you will need to walk in and deal with the kids They don't answer phones. read more

Earlier this year, I tried to set up a monthly plan. It was impossible to get someone to answer the phone, so I left an e-mail with questions. I did get a response and was told that they would remove any information regarding my car. A few months went by and I thought I'd try again. An employee at the location did help to get me set up and all was well for a few months. Today, June 9, 2024, I went to the wash and the system told me that my membership could not be renewed. There were cars behind me, so I paid for a wash. Before I entered the wash, I asked the attendant directing traffic who the manager on duty was. He said I can talk to Claudia after the wash. So, I went in and asked or her, but someone else told me he could take care of me. He went to the computer and it showed that my card was declined. I never got any message from Jet Brite or my credit card company informing me that my card was declined. If the Jet Brite transaction was declined, shouldn't I have received some sort of communication from Jet Brite telling me that? So, I asked him to cancel the membership completely. I went home and I called my credit card company and they informed me that my card has always been active and it doesn't show that it was ever declined for any transaction, including Jet Brite on 6/4/24. There was a Jet Brite transaction for the previous month and the transaction I made today. No transaction for the monthly debit I authorized several months ago. So, I dropped an e-mail to Jet Brite and asked for a copy of the declined transaction. Let's see if I get anything. It is embarrassing when this happens to be in the membership line and having to try to figure out what needs to be done while the line is being held up. read more

Disappointed with this place. I'm a member with a brand new truck. The gate never opens up. I check my license plate on the screen and it is 100% correct on the screen and the gate still doesn't open. I'm now sitting in a line of cars, zero attendants show up, I'm honking my horn, flashing my lights, stuck. I park, walk in and explain my story. There's nothing we can do for you sir. I call corporate headquarters today. The lady on the phone tells me there's no solution to the problem. To just cancel my membership. What ? Who in their right mind handles a business or a problem like this ? I have a solution, staff a worker there from open to close in case there's a problem, he/she can open up the gate. I'm so upset and frustrated with the roselle car was on lake. Horrible business. They have no problem taking my money, but don't want to give you solutions to THEIR issues. read more

Great location and layout. The property is always clean along with a staff constantly sweeping, throwing trash away and checking on vacuums. Membership is saving me money and I can wash everyday if I wanted. Quick getting in and out of the wash especially if you're a member. My SUV looks great after every wash. read more

You had the most incompetent person directing traffic into the business off of lake street. I have a monthly pass and should be able to use the specific lane designated. The AH forced me into the other lane and because of that 20 cars between the other 2 lanes hot their cars washed before me. I got stuck behind someone bug washing their car and a number of cars paying cash or credit card and signing up for their monthly pass. Ready to drop both cars and pay 5 bucks more a month. read more

"Very bad service from Katie, the Customer Service Manager at Jet Brite Car Wash, Inc. They never pick up the phone or reply to voice mails. My service was not cancelled and they automatically charged my credit card. I had already paid for my one-month service in mid-February and cancelled my renewal at the end of February. According to their policy, my one-month service should have been valid until mid-March. However, the gate opened automatically as if I had continued my service for February, and they are now charging me for it. If the renewal is cancelled, the service should have asked for payment at the time of the service instead of opening automatically. They advertise that you can cancel any time, but their email message says, '*Please be aware all cancellations require 7 days notice prior to your renewal date.'" read more

As a customer since you opened I wanted to take the time to recognize one of your outstanding employees by the name of Antonio. This young man is organized and out early with a sense of purpose: opening the vending room, turning on mat machines and servicing them, checking vacuums. This is not the norm as I watch most employees scrambling well after 7:00 am to do what should already be performed to service the customers. read more

Great car wash! Especially now that they have unlimited plans I am saving a lot of money and I'm washing my car twice a week for the same amount as I would have spent in just to washes. read more