We just had a new system installed by Randy's Heating when our 90 year old gas furnace died…read moreunexpectedly. We were very reluctant to put a "ductless" system into our 93 year old house, desperate to maintain the look and charm - but Tyler walked us through several options that would help preserve the charm, and still keep us both warm in winter and cool in summer. He explained all of the benefits, and answered every (even silly) questions we had and made us realize it was time to "modernize" our home. To be responsible, we also had another company come out, to see what they would suggest and what they would charge. It was a no-brainer to go with Randy's. From the first visit, we felt they were the most professional, knowledgeable and patient. Tyler even came back out just to go over the details again, to answer more of our questions. They gave us options, 3 quotes to choose from, and the price was surprisingly affordable, alleviating my worst fears. (we didn't even wait to hear back from the second opinion!) The installers were completely professional, very concerned with keeping my house clean throughout the 2-day install, very nice, very informative the entire time. They went the extra mile to answer questions, and explain processes. I now have 2 Floor Mount and 2 Wall Mount "ducted ductless" mini splits keeping our entire house cozy, while all of the connections and tubes and such went under the house. We really thought we'd hate having these in our house, but we were happily wrong. They're fantastic, unobtrusive, quiet and fit right in. Even the outdoor unit that powers them all isn't a big deal at all. Nestled up to the side of the house, it's not even noticeable. This review might seem long and rambling but what I want to convey is how Professional, Caring and Outstanding all of the people at Randy's Heating are. I wouldn't hesitate for a moment to recommend them to everyone I talk to. The value for my money, their professionalism, and the sense of security and comfort they have given us is immeasurable. We look forward to a hot summer, so we can be cool and comfortable inside for the first time!

Excellent team- we bought a new heat pump system and they were timely, very competitive pricing,…read moreexcellent staff. So pleased with our whole experience with Randy's Heating.

Michael was on time did what he said he was going to do and told me how to save 12% to 15% on my…read moreheating bill. I recommend his company to anyone interested in maintaining their Hvac system. He did not try to oversell which is rare in today's market and is willing to help me with the installation of a smart thermostat for the home that he convinced me I could do myself. Thank you.

Reliable, and good workmanship and very professional. They…read morecome on time and they leave their work area clean.

Advanced Heating and Cooling installed a Trane Heat Pump at my home about 9 months ago. Several…read moreweeks ago, the heat pump started making an unusual noise. I called for service and they sent a technician out right away. He was unable to locate the source of the vibration and said that he was going to contact Trane's technical support for advice. I have not heard back from anyone at Advanced Heating and Cooling since. I have called them several times and just get excuses and promises to look into the situation and call me back. Nobody has called me. I regret having chosen Advanced Heating and Cooling. I regret having chosen a Trane Heat Pump. I would not recommend them for anything. Not sure who to turn to for help.

I have had this variable speed heat pump for almost a year and a half. The first 6 mo was fine.. i…read morecan program temps and do what i need with my phone.. now the app hasn't worked for months, and i asked for help and didnt. This company does not do Q/A with their customers. We are ignored.

Hot water heater decided to die on me so I called Dana's. They were polite and friendly and came…read moreover the next day, the guy was polite and friendly and gave me different options for what I could go with in replacing my water heater such as different types of tanks or even a tankless one. I opted for a size increase and a couple of days later to may surprise they showed up on time and the installers were even more friendly and charismatic. They wasted no time and finished before the estimated time and to top it all off, the price wasn't as bad as I thought it would be. Plus they have payment plans.. what!! friendly, fast and affordable.. would highly recommend!!

Our water heater went out in the evening of a Tuesday. Wednesday they were able to come out for an…read moreestimate on getting our hot water heater replaced and installation was on Thursday. They said they would arrive between 8am-9am. Happily surprised they showed up at 8:06!!! That never happens. They were not only quick with the install but they were so friendly!! We felt the estimate was fair. The service was amazing and we highly recommend this company!!

On Friday afternoon my tenant's water heater started leaking. It turned out to be the hot water…read morepipe leading out of the water heater. We called West Sound and set up an appointment for Monday. Derek showed up promptly right in the middle of the 2-hour arrival window. He diagnosed and fixed the issue in less than an hour, providing me with photos before and after the repair. We appreciated West Sound's fast response and Derek's friendly, competent approach. I will definitely use West Sound for our future plumbing needs!

I would rate this business five stars but see further. I called on a Tuesday for a gas furnace…read morecausing exhaust smell in the house. Keisha was knowledgeable and courteous, and she was able to schedule a tech visit the next morning, which was fantastic. Tech Tompall came out, did a diagnostic, found that the heat exchanger was fine but the fan capacitor kaput and thus the fan wasn't running. He replaced the capacitor and furnace works great. However, I am a little bit miffed at the charges. $199 service call, plus an additional $241 to install a $30 capacitor seems like an unreasonable charge. But what ya gonna do when your heat isn't working?

Arnold Silva and his apprentice were at our home yesterday to replace our 20+ year old heat pump…read more They replaced both the external unit and the internal unit, hauled away the wreckage of the old and cleaned up after themselves before leaving. Not only was Mercurio's bid competitive, but once we accepted, the team was on site the next day. Arnold was friendly, efficient and got the job done same day. Excellent work!

Overcharged my elderly disabled parents for a new breaker box and install, coerced them into a…read moremembership charging $99 a month when the brochure shows $31.95 for a three part system, and have been "conveniently" needed to return at the same exact time two years in a row to fix the air conditioner at the heat pump for no cold air on hot days, despite the "regular"maintenance visit six weeks prior, overcharged for the diagnoses without a fix until the second or third visit and consistently cancel scheduled appointments multiple times, and tried to overcharge for a weekend arrival after canceling appointments during the week, then proceeded to cancel that appointment as well.

Called Penninsula HC for a faulty gas furnace issue and the Manager Jordan came out to diagnose…read morewith full competence of what to do. The front Desk Lady is very respectful and responsive for my needs to get repairs. Bought the yearly maintenance on the spot as they were so impressive and reasonable to work with. ( Previous heating service companies that I had the UNFORTUNATE experience with - should take notice that to waste a customers time and money = never to be called back again. Your Fired~!! ) Except FOR Penninsula HC, your now HIRED!

Josh came to my home to look at a job needing done. Seemed Knowledgeable and took time to listen…read more Tells me he will send a quote in morning. I am hopeful. I wait to see how this turns out.

Today's service was fantastic. Aireserv's Tom Stolworthy came by and helped me with an issue…read moreregarding ensuring enough power reached my Google Nest from the furnace. He arrived within the window their attendant had mentioned, he was friendly and courteous upon arrival, professional, and helpful with any question I had regarding the work. I feel fortunate to have stumbled upon this company and I would recommend them (especially, Tom) with great enthusiasm.

I needed to get mini splits installed in my shop. I called Aire Serv and they were out there the…read morenext day to install. Quick, easy and pricing was great. Derek and Brian were excellent. Highly recommend.

I've used 2 Sons for a few misc plumbing projects now and had good experiences with each…read moreengagement. Their staff (phone staff and on-site plumbers) are professional, communicate well and get the job done. I should call out though that you might be able to save a few $ if you went with an independent but that's kind of the case for most home repair/servicing companies. I've never used them for Electric and/or HVAC so I can't speak to that.

This company has changed. And not for the better…read more A week ago I called to schedule an appointment for a leaky faucet in my house. An AI voice answered the phone, asked me why I was calling, told me it was going to look up my account details, said it had a problem and that someone would contact me to follow up, and then hung up on me. A few hours later I got a text from "Cameron". I complained to "Cameron" about the experience I had from the AI phone answerer. "Cameron" apologize and told me that such an experience would frustrate him too...then "Cameron" decided to be transparent with me and tell me that he was in fact AI as well and "his" real name was "Carson". We went back and forth about 6 times to explain the problem I was having and to set up an appointment. Then "Cameron" told me that the time we worked out wasn't confirmed yet and that someone would be calling me to confirm the time. Thanks, "Cameron". This was Friday around 4:00PM. THE NEXT MORNING, a human being (I think) texted me from the same number to confirm the appointment. After I let them know how unhappy I was with the AI scheduling service, a human (I think) did call me and apologized for it. Then, on the day of the appointment, the technician arrived an hour and a half after the 12:00-16:00 window we had set up. I had to call them at 16:30 to ask if the technician was coming and they told me he would be there soon. When he did arrive, in the middle of me making dinner for my family, he told me that the faucet would need to be replaced and that it would be $750 (!!) in labor to fix it. Then I was charged $83 for his time (which I guess would be rolled into the service). So, in the end I still had a leaky faucet and I was out $83 with the option to pay $670 to replace a faucet (plus the cost of the faucet itself). For that price, I'm just going to do it myself. Then the spam texts started coming from "Cameron" asking about the estimate. I got one every day until I told it to stop texting me. This company used to be great but I'm going to be looking around the next time I need a plumber. Please ditch this stupid AI system. Please don't charge your customers if you're extremely late for your own four hour window - especially if the diagnosis takes five minutes and is "I can't fix it - replace the faucet".

Nov 19, 2024 Kitsap County Power outage resulted in severe power surge damage. Our heating system -…read morethermostat, electric furnace and heat pump system would not come back on line. Economy came on an emergency basis and stayed" with us until troubleshooting was complete and heat was restored. Thsir temporary solution took care of us until we decided to replace our very old system. We returned to Economy for purchase and installation of a Carrier electric furnace and heat pump. Work was performed in two days. It had some electrical and mechanical challenges, which Economy mastered despite being in the middle of Christmas to New Year holidays. There was extra manpower cost to Economy, but it was never mentioned. In addition to competently performing their work, I think I got real value for the cost.

Brian and Harley are absolutely wonderful. They're honest, straightforward and dependable. In this…read moreeconomy, you hope to find honest, hardworking folks and I feel lucky to have found them! Harley helped me trouble shoot some things and was super laid back and knowledgeable throughout the install. Their electrician got down to business and everything looks great. I'm so looking forward to a cool summer and who's definitely recommend this team to anyone with HVAC needs.