This is my second time flying with Delta out of JFK, and unfortunately the bag drop process seemed disorganized and chaotic. When I asked employees for assistance, several came across as short and dismissive rather than helpful. During this trip, I had to leave the security line and run back to an agent to verify information on my boarding pass. While the issue was eventually resolved, it caused a significant amount of unnecessary stress. The experience was made worse by a few snide remarks from staff members when I was simply trying to get clarification. Traveling can already be stressful, and friendly, professional customer service goes a long way in helping passengers navigate unexpected issues. I would appreciate a more courteous and supportive approach from employees in the future. read more

I love Delta airlines I don't know why they only have two stars Always pleasant staff -happy faces and I never wait long Never had a bad experience flying with Delta Thank you read more

I was a devoted snd faithful Southwest flier, for over a decade. But their new, unpleasant, and unwelcome changes, and the documented experiences of people getting bumped from their exit row seats, or bumped to a middle seat, and--worst of all--they apparently added a seat in 15A, which ruined my favorite seat, 16A. I am not excessively tall, but I have very long legs. I need leg room. Southwest's prices have also gotten ridiculous. So when I found out that I could fly first class on Delta for only a little more than "Choice Extra" on Southwest, I booked it. Total no-brainer. You get one drink ticket on SWA with Choice Extra. . I had two drinks on Delta. And a meal, no snacks. The meal was sufficient, certainly better than a bag of nuts and bringing my own food. And not having to watch a movie on my laptop. I've flown first class on Delta quite a few times in the past. There are more seats now, and they seemed a bit smaller. There's no pillow and blanket waiting for you anymore. Luckily, I brought my own cashmere blanket. The plane was cold, just like it's supposed to be. SWA flights are often too warm. We were given water, but not offered a drink before takeoff. The meal selection was okay. I had requested a gluten-free meal, but it disappeared? I ended up choosing the smoked salmon salad, which was pretty good. The movie selection was okay. I had seen a lot of them, although they did have the Oscar winners. But the seatback screen and in-seat charger outlets were great. It was lovely to not have my laptop on my tray table. There was no buffering, which happens far too often on Southwest. We were offered headphones, but I had my own. All in all, a very pleasant flight. I used the Priority security check-in because the line was much shorter than TSA precheck, but I had to remove my shoes, and my laptop bag got pulled out and resent through security with my laptop and IPad in a bin because I hadn't taken them out of the bag. Oops. Might do precheck on the way back. Good thing that my socks matched. I'm flying Delta on the return trip. Undecided whether to stick with them or try United. I flew United first class when my SWA flight was canceled, but I was exhausted and don't really remember it. Will check prices/flight times and decide then. Funny, I was perfectly happy with Early Bird and open seating, but Choice Extra simply doesn't compare to first class. Especially since the price is nearly the same. read more

Delta Air Lines - Gate - Airlines Near Me - Jamaica, New York

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Delta is definitely one of the best airlines for me and my wife. Our trip to Orlando from jfk was good .The 2 and a half hours flight went smoothly, flight was on time and landed on time.we also flew back using delta the flight was smooth no turbulence, just a good trip some snacks and a movie made the flight a bit more fun. Definitely a good airline to use for our birthday destination. read more

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Delta is my primary airline and I have a travel credit card with them and get priority perks as a Skymiles member who is always either Silver or Gold (and sometimes platinum). Delta is doing it right, nice apps, great perks, boarding is a breeze, you can real-time track your bags each time they're scanned and with text updates on gate changes and their app making it easy to re-book if there is a problem with your flight, I've always thought they stood out above the rest. Sure, it's expensive, but you get what you pay for and I'd rather pay more for comfort and ease. No issues as I breeze through this airport on my way to Athens and returned to this airport 12 days later from Lisbon. read more

Delta is always my "go to" airline. Whenever I can fly Delta I do. You can always travel with carry-on luggage and with theDelta American Express card you get a free checked bag for myself and a companion. This makes traveling so much easier. The Delta Hub in terminal 4 is nice and easy to navigate. Gate agents and employees are helpful too. read more

Delta one on the 767-300 is ... fine? For the price you don't get a huge seat and you don't get a huge, modern screen, but you do get nice staff, nice food (although didn't love everything coming on one tray on this recent flight, but that was maybe because it was only a 6 hour overnight flight) and a place to get a decent few hours sleep. I'll fly it again, but prefer their other planes. read more

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Delta: Extremely small plane Extremely small overhead Extremely small seats Folks could not walk in aisle without knocking into folks. Bags that fit in one airline, at start of trip, needed to be taken on return trip. Fighting over the armrest, knee space, If felt cramped. No WiFi, No monitor/video options SMH. Nope. read more

Once again chose to fly on Delta and haven't been disappointed yet especially when traveling first class on Domestic flights seats are comfortable and service has always been great and they usually have good food options which is always nice. Also the stewardess are always nice and very friendly which is always nice . I will always be flying with Delta as long as they keep the good options out there and prices are reasonable. read more

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I have been a loyal delta customer for a few years and currently have medallion status. I am a delta Amex card holder. I had never had issues with delta until today but the inexcusable lack of empathy and customer service after completely ruining a costumers day is almost enough to make me never give them business again. I had a flight booked from Jacksonville to LaGuardia with a layover in Atalanta for 3pm. I was coming from a cruise ship so unintentionally ended up at the airport at 9am several hours before my flight. Checked my bag, printed my boarding pass and went through security with no problem. After 2 hours of sitting in the airport my delta app had suddenly changed from showing my digital boarding pass to prompting me to check in again. At first I assumed it was just a glitch with the app and tried to check in again. However, it said there was an issue checking me in and to either call or go to a gate agent. I walked to my gate agent and asked why my flight was no longer showing. He then informed me there was a different direct flight to LaGuardia available and would I like to take that flight and get home a few hours earlier. I said that sounds fine but I wanted to make sure my bag got changed because I had checked a bag for the original flight. The agent radioed the baggage handler and assured me my bag was being moved to the new flight and wouldn't be an issue. The agent then printed a boarding pass and I noticed my seat was now showing main cabin not the comfort plus upgraded seat I had paid for. I verified with the gate agent if it was comfort plus and he assured me even though it was not comfort plus it had extended leg room like the comfort plus seat. Once we finally board I realize the reason it was extra leg room was due to being in an emergency exit row which would not recline. So I was downgraded from the seat I paid for to be put in a seat with no recline much further in the back of the plane. To make things worse there was no WiFi of any kind not even for medallion members on the flight so I had 2.5 hours on a seat with no recline or WiFi after paying for an upgraded comfort plus seat. It was also one of the dirtiest Delta planes I have ever seen. Then the cherry on top. I arrive in New York to find out I was lied to and my bag was never moved to the new flight. The lost baggage agent accepted no responsibility for the airline losing my bag and attempted to blame me that I "changed flights" even though I was told in Jacksonville they had changed my flight and I just said OK. This was not something I initiated or asked to happen. She never apologized and acted like they were doing me a favor offering to deliver the bag THEY LOST! I informed her there was absolutely no chance I was coming back to the airport at 11pm for a bag they lost so they absolutely would be delivering it to my home. Finally I called the corporate customer service number to file a complaint. Again I feel the customer service was no where near good enough and they did not want to accept any responsibility. I asked for the bare minimum which is a refund for the difference of the comfort plus seat I originally booked and paid for to the basic economy seat I was given. The customer service agent said they would put in a refund request and someone would contact me if it is approved. As someone who works as a hotel manager I know the importance of customer satisfaction and customer retention. While I understand things happen, if a customer does not get the exact product they pay for they are entitled to a refund of the difference, if not give a full refund as a courtesy to ensure customer retention. I have two international flights booked for the coming year that I bought non refundable months ago because I am a loyal delta customer. Before today I felt delta provided the best product for air travel and knew even if I have to change dates as a medallion member I can still change dates or get delta credit for future flights. At this point I would strongly consider cancelling my international flights and booking them on a different carrier. Due to having non refundable flights I will continue to give them my business for now but if I decide to buy future delta flights I will most likely purchase refundable and will cancel them immediately if I ever have an issue anywhere near as bad as this! I have traveled with delta exclusively for two years. I took connecting flights that took much longer than direct flights offered by other carriers. I would have recommended delta (or a European delta affiliate) to anyone over any carrier domestic or European for the past two years. While every airline can have cancellations, disturbances, and delays, the way you handle those situations are what matters. Delta handled this situation so poorly at most I can recommend delta with caution. When things go well they are great, but unfortunately when things go poorly they do not have adequate customer service. read more

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Delta has become some third-rate trash airline. Absolutely will not fly with these Delta clowns again. The Delta circus cancelled my flight while I was in the air, took it upon themselves to schedule an 11-hour layover, hijacked my bag by sending it to my final destination, eliminating my option to rent a car or book another airline, and then told me it could take 6 hours to get my bag back. I had to talk to a barely intelligible "agent" who was no help, followed in short succession by some of the dumbest people on the planet acting on Delta's behalf. Delta dedicated an all-star crew of burnout degenerates to handle a plane full of cancellations. Way to go, Delta! A lack of competition ensures your survival despite being absolute trash. Delta, please go F*CK yourself. read more

the airline is fine, no issues there. however, today friday june 12th, 2026, there was zero air conditioning or central air throughout the entire terminal! unacceptable and a complete disgrace! a disgrace! thanks to this abysmal issue the check in experience was anything but comfortable. absolutely abhorrent! read more

Traveled to and from Portugal via JFK. No WiFi. I had this same experience on United earlier this month. Don't advertise a service you cannot offer. Very disappointing read more

The air conditioning is blowing really well! I'll give them that credit lol The seats are decent. At least this plane, they were alright. We've been on smaller feeling planes. I got the end seat, so admittedly I do have more room to "hang out" into the aisle. They have a cool lighting system and the colors change throughout the flight. That's more esthetic though. Service was fine Flight attendant seems friendly enough. Movie selection was alright; they had the new Deadpool movie. Surprised they had that one lol read more

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It was 11 hours flight to Honolulu, Hawaii. It wasn't the longest flight I have ever flied. Can't compare to across Pacific Ocean flight that use bigger aircraft, newer model and more functional. Obviously pretty old airplane with not so much clean on the side of the seat. With my little experience about flying, I mostly bring my own meal or snack to be less expectation about food. Because I travel as a couple, I paid extra to be able to seat at the window seat for long flight like this. It was worth to see the sky, land and ocean when you take off and landing. read more

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I don't really like the Delta plane. I sat on an old plane and sucked that there were no tvs for each chair. It was really boring. They still give light snacks and refreshments. I was traveling domestically so luckily I got off the plane in time or else I would have been bored if the flight lasted more than 3 hours. read more

This visit was not pleasant. I was on standby and people were moved around. My plane was over crowded. 19 other people do not make their flight along with me. The people at the gate. They didn't even have the common decency to tell us that we weren't getting a seat. The next thing that I heard was the plane is gone and we were sitting around or standing around, just waiting. I think it will be very courteous if the people at the gate said that the flight is getting filled and everyone will not make this flight instead of just closing the doors and just walking away. Customer service was not good on this day. read more

I am a United person but given the cluster in EWR and air traffic control, I flew Delta from SF to JFK and might have to make the switch permanent. Flight on time both ways, great lounges and a separate security line with no one for DL One. Come on now! read more

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There seem to be multiple "Delta Air LInes" throughout Yelp. So, If you feel that you've seen this review before, you probably have. I can't say enough good things about Delta, they always do a wonderful job getting me from here to there or... in reverse. it is an amazing airline. It has always been a great airline. Their planes are always clean when we get on. Unfortunately someone always stashes that piece of garbage and I'm usually the one who finds it. LOL. They do a great job of preparing flights from customer to customer. The attendants are always very friendly, courteous and professional. A great group of very talented and committed individuals. They should all be very proud of themselves. I have flown both economy and Delta Priority 1. BIG difference and depending on the length of the flight, it may be worth it. I recognize that there is a big price difference in the two so it's not always an easy choice. The seating is always comfortable and there is always enough legroom. (I'm 5'11"). The video screens are a good size and there is always enough entertainment choices. I'll give the snacks an ok. Nothing spectacular but OK. I definitely miss the blue chips. I definitely miss the free hi speed WiFi. If it's a long flight, you can buy and it's pretty reasonably priced. I don't mind flying, really I don't. When I do, Delta does a great job. I'm not always thrilled about be put into a tube and shot across the country sitting for 3-6 hours but when I do, Delta is a great way to go. KUDOs to the team at Delta. read more

Delta Air Lines - Welcome to New York. - Airlines Near Me - Jamaica, New York

Delta Airlines is an hour late out of LaGuardia and because of them I get to sit in Detroit for almost 10 hrs. The last time I flew to LaGuardia I was on American AND on time. Guess where my money is going now Delta? Don't worry I'll be in Detroit all day if you have any questions for me... read more

Delta loyal always! Even though they changed their reward system recently, there really isn't another airline that can compare! Excellent customer service both in the airport and on the airplane. read more

My Honest Experience with Delta Airlines - A Big Disappointment I decided to travel to Turkey and thought I would try Delta Airlines for the first time. I regret that decision deeply. My original flight was supposed to depart JFK at 9:00 PM with one stop in Amsterdam and arrive in Istanbul at 4:45 PM. Once I arrived at JFK, I learned that the flight had been delayed to 12:15 AM, and my one-stop flight was suddenly changed to two stops. Instead of flying JFK Amsterdam Istanbul, the new route became Amsterdam Frankfurt Istanbul. Because of these unexpected changes, I was told I would not arrive in Istanbul until 11:35 PM the next day. In all my years of flying, I have never experienced such a chaotic, careless, and unprofessional airline. The staff were rude, unhelpful, and spoke to passengers with zero respect. It felt like our problems and delays meant absolutely nothing to them. This experience taught me a lesson: I will never give up Turkish Airlines again. Their service, professionalism, and respect for passengers are on a completely different level. I do not recommend Delta Airlines to anyone. If you want a smooth, respectful, and stress-free journey, think twice before booking with them. You read more

So we splurged for first class tickets from Phoenix to JFK. The service was fine, the meal was surprisingly better than expected but here's my beef. We tried to get into the Delta lounge at Sky Harbor and found out we had to have intercontinental first class tickets to enter. We paid a lot of money to travel 2100 miles. And that's not enough? read more

Delta Air Lines - Charcuterie platter - Airlines Near Me - Jamaica, New York

Like most U.S. legacy carriers, the flight attendants exude contempt for passengers. Delta's basically a city bus network in the sky, staffed by persons reminiscent of your local DMV. Asian carriers put Delta to shame. But at least on my recent flights, Delta's in-flight entertainment and seat comfort were great! And JFK's Terminal 4 is less horrible than other terminals. With Continental, Northwest, US Air, and other domestic competition gone because of acquisitions, etc., expect domestic air travel to continue to worsen. But Delta appears to be less terrible than the others and, all things being equal, when domestic I'd opt for Delta. read more

Nothing like leaving 40 mins late for your trip! Won't use them again! Do better! Such a frustrating experience and given no reasons. Totally left in the dark! read more

I had to fly in for my daughters wedding and decided on Delta again. The plain got to the gate on time boarding was on time and flight left on time and arrived early. The stewards where professional and friendly and had no issues at all. I have been flying Delta a lot recently and have had good experices. The only thing I do not care about which really has nothing at all to do with Delta is the Delta terminal is so big and it takes about 15 minutes to get to the baggage claim, But that is more of a JFK airport problem. I like Delta and will continue to fly with them. read more

What can I say about Delta... good, bad or ugly, it's my go-to airlines. When you get your status you are a "somebody", if not then you are "Joe Shmoe". I used Delta to fly internationally with an affiliated airline: Air France. They are also affiliated with Korean Air, AeroMexico, KLM and Virgin Atlantic. If you have to choose one go with Virgin Atlantic... you'll thank me later. read more

Delta Air Lines - Airlines Near Me - Jamaica, New York

The worst. We had so many problems. They got my name wrong on my ticket. 2 female agents told me they could not change it. One told me that I would be charged $50. FINALLY a nice man name Patrick Rogers at JFK helped me. He should get props for being an amazing employee. He worked it all out. But then I got on the plane and they had already given my seat away to a woman who booked herself separate from her own child. Not my fault but obviously gave her my seat. I did not want to take care of her child, ha. But then I sit down and this is my seat. See pictures below. DISGUSTING. Filthy. How can you get away with this in this day and age. Never flying Delta again read more

Delta Air Lines - Filthy seats - Airlines Near Me - Jamaica, New York

My Delta flight that was purchased Feb 2025 was rebooked without my knowledge. When I discovered this in September 2025 two weeks before my trip, my agent called Delta. They could not say why I was rebooked. They changed it back to the day I originally chose but I couldn't get comfort seats because they were sold out. They had to recharge me $3100 for the flights and said I would be refunded my original purchase of $3700 and get $500 vouchers. After 7 phone calls I have not received the full refund or any vouchers. I will never travel on Delta again. Their customer service is terrible! It's a shame to realize that Delta can't property train their staff. My friends and family have been informed of this incident as well as my travel agent. read more

I have become more of a delta frequent flyer for various reasons. They had several counters in JFK but the lines were atrocious and slow. Even sky priority was backed up. Never had that happen before. Sky club was ok. We were able to get a nonstop flight from JFK to BNA with delta so that was nice. read more

Delta Air Lines - Bloody Mary - Airlines Near Me - Jamaica, New York

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I experienced significant inconvenience with Delta Airlines on Friday, July 25, 2025. My non-stop flight from JFK to Fort Lauderdale was canceled at the last minute while I was at the airport preparing to board. I was rebooked on a flight departing from Philadelphia the following afternoon, July 26, 2025, to Fort Lauderdale. Please note that I reside in New Jersey. Additionally, I waited four hours for my luggage at JFK before taking an Uber home. The connecting flight from Philadelphia to Detroit, which was part of my new itinerary, was delayed. During my journey to Philadelphia, I received a text notification indicating the delay, which would cause me to miss my connecting flight from Detroit to Fort Lauderdale. Regrettably, Delta was unable to accommodate my family of six to reach Miami or Fort Lauderdale in time for our cruise. Consequently, I had to purchase separate airline tickets from another carrier to ensure we arrived in Miami in time. This experience was highly disappointing and unacceptable. I am requesting a refund and look forward to hearing from Customer Service promptly. DO NOT FLY THIS AIRLINE!!!!!!EVER if I can give it zero stars, I would read more

We took a return flight, from CDG to JFK. We were booked in Premium Select, where the seats were more comfortable and you had slightly larger leg room. They also reclined slightly more than economy and have a raised foot rest. The foot rest works best for those of medium height, say less than 5'7", otherwise they dig into your calf and ankle The food is also slightly better as well. Again, it is better than economy, but nothing special. It is certainly not business class and it's questionable, whether or not if it's worth the extra money. read more

Delta Air Lines - The Premium Select area of our flight - Airlines Near Me - Jamaica, New York

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This is the worst and absolute most unprofessional airlines I've rode. They leave behind connection flights, even when told to leave. I ran 3 miles from one flight and made it on time but they decided to leave me and 3 passengers and another pilot behind. Delta is so agitating to deal with read more

So, last night our flight was delayed. We found out by text... Then our flight was delayed again. The staff didn't even apologize. They yelled at us to go to gate 30 something and were vague about next steps. When we tried to talk to a representative they were rude and insulted our looks. I am shocked how bad the service is. The flight has been delayed 2 more times! When I asked about a new boarding pass; they refused. I do not want to fly with Delta because of how bad the service was... read more

We had previously checked in over the phone to make sure we had seats next to each other. When we got to the airport, was not the case. We went to STAR, the ticket agent (from JFK to LAS) and she said she'd see what she could do. Wouldn't you know it, miraculously we had adjoining seats in our own row. THANK YOU STAR for being a at your job, we much appreciated it read more

Delta needs to work on customer service for boarding. They got a three because of the security guard who took our temps. She was hilarious and gave my Mr a hard time... but the at check in woman was to much. Maybe she was having a bad day. Let's not talking about hoarding and luggage. Don't be last because there is no room for your luggage unless you want to upgrade... (that's a great sales tactic. Anyway it's late and we're off, one side note... all the cabin stewardess were awesome.... read more

Delta Air Lines - In flight tv show - Airlines Near Me - Jamaica, New York

This review is about our experience flying Delta One from JFK to LAX on a late afternoon flight on a Friday, so please take it with a grain of salt since that would be a rare occurrence for most of us. I was able to get domestic upgrade certificates to use in 2023, so had tagged two of them (our last ones) to be used on our red-eye flight from LAX to JFK. This regional certificate allows one to be upgraded from a Coach ticket to First Class on a domestic flight, if available. The most important thing is that it trumps everybody else looking for an upgrade without a certificate (only those who paid for the Delta One ticket [5-7 times more than the cheapest coach seat on the same flight,,so usually in the thousands for domestic], or somebody who is using a higher combination of status/upgrade certificate, would be higher). And having lie flat seats on a red-eye would allow us to catch some sleep on the over night flight. Well, others with higher status must have thought the same thing, since we didn't get it. We then asked the certificate to be usable on the return flight. We got lucky, somebody didn't show up, so both of got the last two seats, both in the middle. We were flying a B77-400ER (each Delta One configuration is different based on the aircraft model), which has 2-3-2 configuration in Coach and a 1-2-1 configuration in Delta One. You enter through the middle doors, so there were seats to the left and right as you entered (it seems like a more efficient way to board so not sure why some airports insist on using the forward doors). First thing you notice is that there is overhead space for every seat to stow a carry-on and backpack. Then the entertainment monitor is considerably larger than what is in Coach (probably close to 20"). There are spaces everywhere for your personal use on the trip (little over 5 hours). There are dedicated flight attendants for the cabin, offering drinks and snacks throughout the flight. The bathrooms are the same, just not as occupied since serving a smaller group of people. The meal served was the best I've ever had on a domestic flight (even 20 years ago when they still served meals on Coach domestic): Braised short ribs with broccoli and potatoes, spinach salad, cheesebread, and slice of cheesecake (with your choice of wine or mixed drink)....and you had plenty of elbow room to eat, without knocking over your seatmate. You are given a recycled linen bag, including a pillow and a decent blanket. You are also given disposable slippers, and night kit (eye shades, etc). The seat can be adjusted to 4 pre-set positions: "Upright" (required for takeoff and landing), and the seatback is 90 degrees...very uncomfortable; "Relax" (a bit similar if you had your coach seat reclined all the way back)...good for watching the monitor; "Lounge" (similar to the zero-gravity position, no huge pressure points)...most people could sleep in this position; "Bed" (it is truly flat so very firm for obvious reasons): rather narrow from side to side, but I (6') was able to fully stretch out. Since I didn't want to sleep, I used the lounge setting mostly (so very difficult to get out of the seat from this position). The attendants weren't any more kinder than what I experienced in coach, but they were definitely more attentive (since there are less passengers to take care of). A bit sad that we won't be able to do this again anytime soon, but a little less so, while submitting this writeup summarizing our experience. read more

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PSA!!! Delta's automated phone system does NOT authenticate callers (PIN, phone number number match). ANYONE with your reservation code/last name can cancel your trip!!! As a result of the deficiency, my 82 year old mother's trip was canceled and she was stranded 7,000+ miles away. I pleaded with 3 different Delta customer service representatives to no avail. At the end, It cost me almost twice as much to book the IDENTICAL itinerary in order to get my mother home in time for her grandson's graduation. It has been 3 months and Delta refuses to accept responsibility for what transpired. read more

Much better this time. Flew Delta out of JFK Terminal 4 again. Their Wi-Fi is now free, and it's much easier to use. There was a 30 minute delay while taking off, but they made up for that in the air. Entertainment system's been upgraded; there's live TV and other new stuff. Their technology has improved. You can track bags in the mobile app now. There are still some smaller issues. Their announcements were difficult to understand because the people making them had thick accents. There are long lines at their baggage drop. read more

Awful customer service. Cancel flights. Next available flight in 3 days. Seriously? Zero accommodations. They suggested we sleep in the airport for 3 days! Do better Delta. You have lost us as customers. Horrible way to run a business. read more