My flight was canceled 2 hrs before my flight was expected to depart from the airport. My initial flight was scheduled to leave Saturday, April 2nd at 11:45am. I wasn't notified until after I paid the taxi to transport me, paid for a COVID test, and needed to find a place to stay for the night. The JetBlue employees were no help and didn't know what to say when I asked about hotel accommodations. They asked me to wait around the airport until someone could figure out instead of suggesting to call or text me. If my flight is canceled and I haven't eaten why would I want to wait around for an update that hasn't been given a time frame? By the time they called to give an update on the accommodations it was two/three hours later. They expected me to travel back to the airport with my finances to get the voucher, but I asked how long it would take and once again they weren't able to give me a response. They expected me to travel back to the airport and wait around for the bus driver but we're unable to give a set time of their scheduled arrival. As a result of missing my flight I have had to pay back deposits to customers that I will no longer be able to service. My flight was rescheduled for Sunday, April 3rd at 11:45am the next day. I arrive at the airport at 8am and receive an email that my flight has been delayed until 2pm. Shortly after the first notice I received about the delay in the flight that no one at your company knew about, the employee told me my flight was still scheduled at the original time and to grab my bags. Maybe 15mins later the system updated and she was able to see what the email had already told me. Why am I as a customer getting notified way before your actual employees? Maybe 10mins after the JetBlue system finally updated the JetBlue employee then informs me that my flight was once again canceled and wouldn't be leaving until tomorrow afternoon. At this point I have traveled to the airport 3 times at $40 a ride and another $40 to leave the airport yet again. I asked again on this second day of cancelations and was informed that none of the JetBlue passengers would be compensated with hotel vouchers or anything. We were instructed that we needed to figure it out on our own. The two extra nights in Jamaica cost me $500 total to take care of my sleeping arrangements. The worse part about all of it is even after all of these inconveniences I was still put on another flight for Monday, April 4th that will be taking me to Orlando, Florida for another over night stay that will be paid for by me because JetBlue refused to make accommodations after canceling multiple flights. As a result of JetBlue canceling two flights back to back and blaming the lack of crew members being available has cost me my job. I have been taken off the schedule until things can get resolved somehow. And on top of that my family is dealing with some pressing issues that I am needed for but haven't been able to attend due to the unprofessional and just outright despicable behavior from JetBlue and it's trained employees. As a result of all of these issues created by JetBlue, with no attempt at correcting the situation I am requesting 4 complimentary round trip tickets to destinations of my choosing equal to the flight cost necessary to travel to Jamaica and neighboring islands/countries. I almost missed my flight to DCA from Orlando because I was sitting at the gate on my ticket and not the actually gate that the plane was leaving from. NO ONE SENT OUT AN EMAIL OR ANYTHING!!!! There needs to be an email address available for customers to make formal complaints. The live chat agents are not effectively or efficient with handling important issues. The live agent I received was rude, unhelpful, and disrespectful. So when I want to file a complaint against the live agent, I am expecting to contact another live agent? That makes no sense!!! How is a JetBlue customer or employee suppose to email the company concerns? Why don't the supervisors have this information ready for customers. The Supervisor, YesAnne, was rude, unknowledgeable, and lied about being the supervisor when I asked to speak to one when arriving on Sunday after the first canceled flight. She gave me two different emails and both of them did not work. read more

I am totally heated! I paid for my 1 checked luggage to be delivered back to my original flight pickup, only but to return from London and was told I would need to retrieve my luggage and recheck it! Unheard of. So now I am forced to run up and down back and forth asking 3 different employees what I must do. I was already not feeling well and this is what happens when you pay your hard earned money for a service never fully received! The devil is a liar! I had great service up until this point. I paid the 55.00 baggage fee. And you all abandoned me half way through, causing me to struggle with the already duty free shopping bags I was returning with. This was a nightmare!!! I'm not a happy camper at all! Then I try to call about it and get bounced all around. Smh ‍ Give the customer what they are paying for. Good customer service! read more

Won a flight through Healthcare Hero's. I have tried to book my free flight multiple times and THEY WILL NOT HONOR it!! Scam company!! read more

First and last time with JetBlue. Today is Saturday. We had a 7:00am flight to Ft. Lauderdale. We got to the airport at 5:15 with hopes of boarding at 6:20. They told us when we got to the airport that our flight was canceled and they moved us to a 545 am flight the next morning and we would have a 12hr layover in Boston and wouldn't have gotten to Ft. Lauderdale till midnight Monday. They didn't send us an email to inform us of the change and we called 24hr before our flight and everything was fine. What made it worse was the counter agents were not helpful, a manager wasn't available, and they did not offer us any other flight options like flyer from IAD or DCA before forcing us onto an inconvenient flight. We called the customer service number and got refunded. We ended up booking a 7:20pm flight with Southwest. Never flying with JetBlue again. read more

I wish there was a way to give 0 stars. I am infuriated. This is my first and LAST time booking a flight with jetBlue. Our flight was canceled without notice, and we weren't notified. We found out at the airport gate. Last night, when the flight was checked, everything appeared to be fine. When we got here, there was little to no help or information provided to us. We were automatically placed on a flight leaving the next day, which included a 12 hr layover in Boston. We're trying to get to Florida, so I'm not sure why the HELL they would send us to Boston. That's neither here nor there but just frustrating. I was dissapointed in the fact there was no assistance provided to us from managers or anything. This is the first time I've experienced this type of airline service. Unbelievable, unexpected and unacceptable. read more

Why I won't be flying with JetBlue ever again... Second time Ive flew with them and both times had an issue. This email shows just how much they care about their customers. This airline is for the birds, maybe thats why their commercial features pigeons. read more

JetBlue - Worst customer service ever!! - Airlines Near Me - Baltimore, Maryland

Flight from Orlando to DCA; check in was a breeze, TSA was tripping, complimentary check in prior to boarding due to full flight, flight was smooth and the snack options were delightful! Seats and leg space was roomie and they have little TVs that you can pay to watch your pick or just watch what's showing! read more

I flew Jet Blue from BWI to Orlando on 9/9/2016 and then Orlando back to BWI on 9/14/2016. I flew with my 3 year old son. The flight crew on both flights were flat out amazing! It felt like they took extra special care of me and son on both flights! On top of that my intial flight got cancelled due to Hurricane Matthew, they waived all the fees and didn't charge me the difference in airfare to rebook!!! I love this airline! read more

Flight 602 from phoenix to boston was delayed a hr because of the boarding ramp malfunction. The very first thing was they didn't notify us until 20min after the boarding time schedule. Next they had this loud annoying alarm going off that was distracting and all the passengers getting off came off the ramp with their ears covered. So instead of changing the gate number to board they decided to fix the boarding ramp which caused a hr delay to boston. I had a connecting flight that boarded at 530am. Jet blue didn't accommodate me or anyone else who had connecting flights. When landed on the runway at exactly 530 am. They could've reached out to the connecting flight to informed that that an individual was connecting to their flight. I had to then push people aside to get off the plane to attempt to catch the flight. They dropped us off at gate C9 and my connecting flight was at C32. So i had to run through the airport to C32 just to miss the flight. The next flight wasn't till 816am. So waiting waiting 2hr on the next flight at gate C14, 30min before boarding we were told our gate has changed to C21, now we have to go back the other way. This was my first and last time flying jet blue. The experience was horrible and customer service sucked big time. I wouldnt recommend this airline. This caused delayed in my schedule and missed an important function. read more

Unreliable, ruined my holiday vacation. I had a 5:45am flight to Boston from BWI. Flight delayed due to "maintenance" with staff notifying passengers around 5:45am, told us to wait until around 7am. Then abruptly announced that flight is delayed or possibly cancelled. They couldn't give us a clear decision on what was going to happen. I had to choose between switching to a much later flight (4pm) at a different airport or gamble on the delayed flight leaving before 4pm. I ended up switching to the 4pm flight at DCA. I had to drive an hour to and an hour back from BWI and pay $10 parking at BWI for no reason, no compensation. I also had to switch to a earlier returning flight to DCA (due to my car now being parked at DCA), which in total amounts to us losing a full day of our vacation time due to all this. They confirmed flight is just delayed and won't be cancelled. It's currently 10am I checked and they're still not sure when the delayed flight is leaving (checking out of curiosity). I'm so glad I didn't buy tickets to a show tonight or I would've missed it. I will be traveling with a more reliable airline next time. Also, I went to the ticketing counter for JetBlue to ask a question regarding my fight and before I could even talk the staff goes "you guys are going to Shanghai right? (I'm Asian) ..... read more

Ok. I'm a long time JetBlue traveler. I endured their fiasco back in 2007 when they had their meltdown. However, I just recently took a flight with a layover and they deliberately design it in such a way as to provoke a negative review. I had a flight that landed at 4pm with a connecting flight that takes off at 4:30. The doors open at 4 and close at 4:15. I had 15 minutes to get off the plane and hustle to the other side of the airport. Not cool! The first flight had no direcTV. The connecting flight had DirecTV but no headphone jacks. I didn't mind that too much. What I did mind was that my luggage never made it on the connecting flight -- by their own willful design! Instead, I had to wait until the next flight to have my bags delivered to me. Fortunately it took less than 6 hours but could've taken until the following morning. They threw a wrench in the works into my evening and it was all systematically planned out by them. Is this really a way to run an airline? What if I had a road trip planned that same day? What if I desperately needed the contents of that bag and couldn't wait until 11 p.m.? This is no way to plan a connecting flight! read more