I needed assistance and decided to call this business at (1877)--251-1811. Telephone and Customer…read moreassistance The response time was decent and the person on the line tried to help as much as possible. I had to be transferred once, but the second representative handled things better and gave me the correct information. It wasn't perfect, but it was still a workable experience. I'm leaving this review to share how things went for me personally.

I contacted this business at 1855.657.6600. for assistance, and overall, the experience was decent…read more The first representative tried to help, though I did have to be transferred once. Thankfully, the second person I spoke with was much more helpful and provided the correct information I needed. It wasn't a perfect experience, but it was still manageable and worth sharing for anyone considering reaching out to them.

Used to love flying on southwest when your bags would be free but now that they have changed I…read moredon't know. This was my first time flying with them since the change. Seems like they nickel and dime you for everything. So many options for seating and so many additional charges. Bags are now 35 a piece. The nice thing is that you can select your seat. No more worries about not getting to sit with your family. The seats on this flight seems to me a bit more spacious, enough leg room for me and I am 6'2". The plane did seem newer. They had usb ports in the seats for easy phone charging. My flight took off and landed on time, though I know that's largely out of the airline's control. I would still fly for short trips that I only need a carry on.

I took 2 flights with Southwest on this trip, with a layover here at Baltimore airport in between…read more Both flights were fairly standard, there were only about 90 people on the first plane so we were able to spread out, but the second flight was completely full so passengers were instructed to stuff their carryons into the first overhead space they could find when boarding. My primary reason for rating Southwest so low is due to an incident with this airline where we attempted to book 2 seats on a particular flight and when we went to pay, we got an error message. When we attempted to again book those same seats/flights just seconds later, the price had suddenly jumped by a few hundred $$ within just moments. When we attempted to contact Southwest customer service, we received canned/pre-written responses, possibly drafted by a bot, which never addressed our actual reason for contacting this airline.

Delta One First Class: A Whole Vibe…read more From the moment we stepped on board, our Delta One experience was something special. We were warmly greeted with eucalyptus and lavender-scented towels, and our drink orders were taken right away -- setting the tone for a relaxing flight. We flew Delta One from Salt Lake City to Honolulu through Delta Vacations, and the level of care and service we received made every dollar worth it. Our cabin leader, Earl, was exceptionally friendly, and his team went above and beyond -- even pointing out the islands we passed along the way. Their warmth, attentiveness, and genuine hospitality made the journey unforgettable. If it's feasible, I want this kind of treatment every time I fly. I truly believe everyone should treat themselves to first class at least once -- it's not just about luxury, it's about motivation. Experiences like this remind you to travel with intention and joy.

Trying to book a flight next yr to Africa for a family trip. Booked my son and his wife on a delta…read moreflight out of Atlanta (originating out of Seattle). Upgraded to premium plus refundable tickets for $3700 per ticket. Our close family friends are on the same flight and got their tickets for $4,200 each out of LA. We are trying to book 3 tickets out of Denver. Starting price was $4.400 each on Monday. It went to $5700 on Tuesday and is now up to over $7000 on Thursday. We know there are plenty of seats available. You have priced us out and we are now looking at a different airline and won't be able to travel with our group. Is this your AI pricing model? You are losing business. We even got your credit card. Not good Delta!

Our flight from Baltimore to Chicago was on a E175 Aircraft operated by Republic Air with 56…read morepassengers on board with 4 crew and two pilots. We were in Business Class - the seats were very comfortable. What was not comfortable was the temperature of the plane. We were cold the entire 4 hours plus flight. We asked many times for more heat and the flight attendants crew tried, but to no avail. Surprisingly, there were no blankets on board. They did start us of with offers of drinks - we had diet cokes. The only food served to us were bagged snack - not very impressive for business class.

Awful, awful experience at the AA check in counter. The lines weren't long, but apparently the…read morelimited staff available took that as a cue to slow down. 20 minutes in the priority line to check one bag with one person in front of me. That deserves one star.

I have used Next Destination Transportation Services over the past several years. Their…read moretransportation services are absolutely the best! They have always been on time and are easy to reach at all times. Their prices are extremely fair, too. What I love most is the owner Marion wants to make sure his customers are happy and satisfied! I highly recommend this company if you need transportation services. Unlike Uber they will get your luggage from your house and return it back to your house. Like I said they are a cut above the rest!!!

If you're seeking exceptional customer service with dependability, Next Destination is your final…read moredestination! From sending the inquiry to booking to pick up to returning back home, the experience was amazing. They stay in constant communication with you to ensure they are meeting your service expectations. I highly recommend Next Destination for your transportation needs - no matter how big or small.

I have been to BWI airport twice once for a layover and the second time to eat in the city of…read moreBaltimore and fly out to my next destination. The airport itself is very nice and plenty of dining, souvenir shoppes etc. I was really surprise to see a Rita's Italian ice and I had to get one since we have no more in Sacramento. The concourse's are super easy to get through. The airport itself is a pretty good size yet not to the point you feel overwhelmed or will get lost. So, far when I fly I'd prefer BWI to be my layover flying as it is very organized and efficient.

7 min to get through TSA precheck as of today 4/12/2026 0800. No additional agents...just TSA…read more Hopefully they are getting paid. They are doing a great job! Bathrooms are nice. Full stall and clean. Easy drop off at rental car place.

My flight was canceled 2 hrs before my flight was expected to depart from the airport. My initial…read moreflight was scheduled to leave Saturday, April 2nd at 11:45am. I wasn't notified until after I paid the taxi to transport me, paid for a COVID test, and needed to find a place to stay for the night. The JetBlue employees were no help and didn't know what to say when I asked about hotel accommodations. They asked me to wait around the airport until someone could figure out instead of suggesting to call or text me. If my flight is canceled and I haven't eaten why would I want to wait around for an update that hasn't been given a time frame? By the time they called to give an update on the accommodations it was two/three hours later. They expected me to travel back to the airport with my finances to get the voucher, but I asked how long it would take and once again they weren't able to give me a response. They expected me to travel back to the airport and wait around for the bus driver but we're unable to give a set time of their scheduled arrival. As a result of missing my flight I have had to pay back deposits to customers that I will no longer be able to service. My flight was rescheduled for Sunday, April 3rd at 11:45am the next day. I arrive at the airport at 8am and receive an email that my flight has been delayed until 2pm. Shortly after the first notice I received about the delay in the flight that no one at your company knew about, the employee told me my flight was still scheduled at the original time and to grab my bags. Maybe 15mins later the system updated and she was able to see what the email had already told me. Why am I as a customer getting notified way before your actual employees? Maybe 10mins after the JetBlue system finally updated the JetBlue employee then informs me that my flight was once again canceled and wouldn't be leaving until tomorrow afternoon. At this point I have traveled to the airport 3 times at $40 a ride and another $40 to leave the airport yet again. I asked again on this second day of cancelations and was informed that none of the JetBlue passengers would be compensated with hotel vouchers or anything. We were instructed that we needed to figure it out on our own. The two extra nights in Jamaica cost me $500 total to take care of my sleeping arrangements. The worse part about all of it is even after all of these inconveniences I was still put on another flight for Monday, April 4th that will be taking me to Orlando, Florida for another over night stay that will be paid for by me because JetBlue refused to make accommodations after canceling multiple flights. As a result of JetBlue canceling two flights back to back and blaming the lack of crew members being available has cost me my job. I have been taken off the schedule until things can get resolved somehow. And on top of that my family is dealing with some pressing issues that I am needed for but haven't been able to attend due to the unprofessional and just outright despicable behavior from JetBlue and it's trained employees. As a result of all of these issues created by JetBlue, with no attempt at correcting the situation I am requesting 4 complimentary round trip tickets to destinations of my choosing equal to the flight cost necessary to travel to Jamaica and neighboring islands/countries. I almost missed my flight to DCA from Orlando because I was sitting at the gate on my ticket and not the actually gate that the plane was leaving from. NO ONE SENT OUT AN EMAIL OR ANYTHING!!!! There needs to be an email address available for customers to make formal complaints. The live chat agents are not effectively or efficient with handling important issues. The live agent I received was rude, unhelpful, and disrespectful. So when I want to file a complaint against the live agent, I am expecting to contact another live agent? That makes no sense!!! How is a JetBlue customer or employee suppose to email the company concerns? Why don't the supervisors have this information ready for customers. The Supervisor, YesAnne, was rude, unknowledgeable, and lied about being the supervisor when I asked to speak to one when arriving on Sunday after the first canceled flight. She gave me two different emails and both of them did not work.

I am totally heated! I paid for my 1 checked luggage to be delivered back to my original flight…read morepickup, only but to return from London and was told I would need to retrieve my luggage and recheck it! Unheard of. So now I am forced to run up and down back and forth asking 3 different employees what I must do. I was already not feeling well and this is what happens when you pay your hard earned money for a service never fully received! The devil is a liar! I had great service up until this point. I paid the 55.00 baggage fee. And you all abandoned me half way through, causing me to struggle with the already duty free shopping bags I was returning with. This was a nightmare!!! I'm not a happy camper at all! Then I try to call about it and get bounced all around. Smh ‍ Give the customer what they are paying for. Good customer service!

I have been through BWI airport several times now and I will say that I am very impressed with the…read morelayout of the airport. Back in the old days, BWI airport was very difficult to get around and if you had a short timeframe between connection flights, chances are you will not make your next flight. The airport has been through several renovations, and it is much more adaptive to get around the airport. The selection of restaurants are much better depending on which terminal your flight comes into. BWI has a beautiful ambiance and everything is easily accessible in the airport. It is a great airport and would choose to connect through BWI anytime if I go to visit family in NC.

Spent some time in Concourse D at BWI Thurgood Marshall Airport after a flight delay. Easy to get…read morearound, decent food options, and a comfortable spot to grab a quick bite and relax before boarding. Overall, a smooth experience

We needed a large vehicle to carry a large number of wedding guests from the Federal Hill venue to…read morea dive bar in Fells Point for the after-party. Rez from Zulk showed up on time and waited while guests straggled onto his vehicle, then headed out. Then (for no additional charge) he returned for a second load of people who didn't make the first trip. We were so impressed with his patience and professionalism. He really helped make our daughter's wedding wonderful. Zulk is a local Baltimore business and not a price-gouger like other transportation companies we looked at. You really cannot go wrong with them!

Prompt follow-up to review details. Driver arrived very early. He actively cared about our cat…read morecarriers and how best to place our cats, us and our bags. SUV was in excellent condition. Helped us with our bags and cats to the curb. Excellent service all around. We will be using Zulk transportation on our way back and future trips. Thank you!

As I was in a wheelchair, we were allowed to board early. We were warmly welcomed on board by Karl,…read morewho showed us to our seats and made sure we were comfortable. Our flight from BWI to London was about 35 minutes late leaving, but we arrived at LHR early. The plane was a Boeing 777, going 3634 miles in 6 hrs., 15 min. We were in premium economy (World Traveler Plus), and our flight attendants were Patsy from Glasgow and Karl from Newcastle. Patsy was with BA for 25 years, left to raise her kids, then came back to BA two years ago. Karl started with BA on 12/1/2024 (less than 2 months ago). Both were excellent! There were only 108 passengers on board; 184 capacity - many in Economy stretched out across 4 middle seats, which we could not do that in PE as fixed armrests (held tray tables) were in way. Business Class was virtually empty. You just never know what you are going to get to eat on an airplane. We have to say that British Airways outdid themselves on our flight from Baltimore to London. We started with a beetroot, potato, and gherkin salad with a dill yogurt dressing. It was crisp and fresh. The main entrée was pineapple and mango braised veal cheeks, creamy polenta, broccolini with roasted mini red peppers. Oh my, the depth of flavors was amazing. The dessert was Tiramisu with whipped cream and a chocolate stick along with cheese and biscuits. We paired our dinners with some nice wine and were very pleased our choices. The flight attendants were excellent! Just before landing in London, they surprised us again with a delicious breakfast of a fried egg, cheese and Dijonnaise bagel. It was fresh and really good. Kudos to British Airways for some great airline food. All in all, it was a very smooth and pleasant flight.

Yelp flight BA 228 from BWI to Heathrow on a 777 plane is awesome in premium economy to London…read more Ample legroom, real silverware, blanket and pillow, with an awesome meal. Recommend this airframe. The flight to Budapest flight BA874, on an A320 is miserable. No power, so no air conditioning while loading, waiting for repairs It's roasting in here. Restroom has no running water and because there are so many seats it's miserable. Do not recommend.