Our flight from Baltimore to Chicago was on a E175 Aircraft operated by Republic Air with 56 passengers on board with 4 crew and two pilots. We were in Business Class - the seats were very comfortable. What was not comfortable was the temperature of the plane. We were cold the entire 4 hours plus flight. We asked many times for more heat and the flight attendants crew tried, but to no avail. Surprisingly, there were no blankets on board. They did start us of with offers of drinks - we had diet cokes. The only food served to us were bagged snack - not very impressive for business class. read more

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Awful, awful experience at the AA check in counter. The lines weren't long, but apparently the limited staff available took that as a cue to slow down. 20 minutes in the priority line to check one bag with one person in front of me. That deserves one star. read more

American Airlines - Airlines Near Me - Baltimore, Maryland

Their website is deceptive. They use third parties without disclosure. You can buy tickets, book cars, without account. But they will not track it, and cannot match it up if you create account later. Their customer service is rude and ignorant of their own systems- you get referred to same non-working number over and over. They can confirm you paid, tell you the dates, but have no other information. Never, never book through American Airlines- they are beyond incompetent. read more

Seems like in our post-COVID times, airline policies have gone the way of yesterday. With a 1 hour delay for a Maryland to San Diego via Dallas, TX, which would mean missing the second flight. We were rescheduled with an overnight layover in Texas without any hotel compensation, Uber or otherwise and a stock statement of with a "weather delay" morning can be done. No collaboration with another airline to get us another flight. Now we are missing a day of work, paying for more Ubers, another night away from home accommodation, and no solution! With "weather delays", we would expect at least a comparable flight, without overnight stay or collaboration with another airline to not incur expenses for overnight layovers. Even delaying the connecting flight 30 minutes could have avoided this gross inconvenience. We were told by two separate agents via chat to go to the airport to change airlines since agents have more capability there, but we could not be helped, and most Uber again for another overnight stay incurring more expenses. What a disappointment for a company that has claimed stellar customer service and cannot deliver basic accommodation it seems. read more

American Airlines - Airlines Near Me - Baltimore, Maryland

My experience with American Airlines was beyond frustrating. They delayed my connecting flight from Key West to Miami, which left me with only 20 minutes to sprint across the Miami airport just to make my flight to BWI. No consideration for passengers, no buffer, just chaos. To make matters worse, they put my checked bag on the next flight, meaning it wouldn't arrive until midnight, even though my plane landed at 5:30 PM. When I got to baggage claim, no one informed me my bag wasn't there. I stood there waiting until they called all remaining bags, only to find out mine never made it. When I finally spoke to American Airlines representatives, my only options were to come back to the airport at midnight (!!) or have the bag delivered sometime the next afternoon. That's it. No alternatives. No solutions. No effort to help. I even explained that I have work early the next morning and all of my work clothes were in that bag, and it made no difference. I'm not asking for a handout, but some acknowledgment or compensation for the inconvenience would have been nice -- especially given how poorly this situation was handled from start to finish. This was my first time flying with American Airlines, and it will most likely be my last. I've flown with Southwest and Delta many times and have never experienced anything like this. Extremely disappointing experience read more

One of my favorite airlines however it's located in one of the most boring areas. It's in concourse C. I have Harbor Grille.. ughh. AA staff are always professional! Now here's a tip, although I have the mobile app, I always use self check out, to print out my tix for those just in case, and they always offer, do you wanna check in your carry on for free? Yes please! It makes boarding faster. My family is always late in picking me up. Oh yeah the snacks are better. If you book early, you get cheap flights! $53 to Chi town for example! read more

I have been on the phone off and on since about 8:50pm and received deplorable service by most of the booking reservations representatives. I was attempting to make a reservation to go to Nassau, Bahamas later on in the month. The agents were incompetent, rude and down right disrespectful. I don't think I will be making any further reservations with them in the near future. Some of the agents had the full to disconnect the call. Please retrain your customer service representative staff! I should have not been on the phone to make a reservation from 8:50 pm until 6am the next day.LBH read more

I put one star because I had too!!! I booked two tickets to Cabo last August for March18th for my 50th bday . As we all know , Mexico is in civil unrest . AA said it doesn't affect my flight !' The cartel said they have people everywhere so why would I still want to go there right now ?? We are at war with Iran , airports are a mess and people are getting stuck trying to get back into the US and they are not giving any exceptions and NO CREDITS!!! Terrible customer service and the GREED is insane !! NEVER AGAIN !!! read more

I will avoid this airline by all means. They cancelled my flight in the middle of the night before my early morning flight. I had to purchase another ticket from Atlanta to Korea for $800. The agent could have connected me, my daughter, and sister-in-law with Delta, but she refused to do so. After contacting American they apologized and offered no compensation. They also cancelled my our flights coming back! read more

It was that time of the year when my wife and I would attend jazz concerts. We'll, it so happened that the Capital Jazz Festival in Columbia, MD., was the spot this year. We booked our flight months ago, and American had flights that were fair enough over Spirit and Southwest. The problems of delays started when we landed at CLT. First, we were on the ground to depart for BWI with announcements as to why we were stuck at the gate. Later, it was announced that there was a maintenance issue. If they knew there were maintenance issue why place the aircraft in service and have passengers boarded? Now today in our return flight, we got 5 texts moving our departure time back to LAX with no explanation. I am so done with AA. You lost a loyal customer. Semper Fi...... read more

American Airlines - Airlines Near Me - Baltimore, Maryland

I got poor telephone service. Talked for 30 minutes. Waited 2 or more hours for confirmation I was told I would receive. I got totally different information on the call back. I'm a sr. Citizen. I hope all I was told will be true when I get there. I asked to speak to someone who spoke English only because the attendant was hard to understand. He would not give me a manager. Why?? This was messy. I only asked because the problem could have been me as well. Not great customer service at all. read more

Recent flight from Rochester to Baltimore was poorly managed by American Airlines. The pilot and gate agents provided wrong information such that the flight was delayed for four hours. At one point the pilot told the passengers that she had clearance to leave from AA dispatch. We lined up. Then were told clearance had been rescinded and to sit back down. I ended up taking a Southwest flight instead. I usually do not fly AA and will keep that rule going forward. read more

American was selected because it was the only airline that didn't charge for a carry on and personal item. My preferred airline is DCA but BWI had cheaper flights. I joined the airline club to collect miles. The web site detailed everything I needed to know about prohibited items. I waited to assign a seat because I was not gonna pay $35 - $55+ just to chose a seat. When I checked in, I let the system choose for me. I was not excited about a middle seat. When I arrived at the airport, I was able to select an aisle seat. The waiting area had charging stations in the seating areas. read more

American Airlines - Airlines Near Me - Baltimore, Maryland

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Myself and two girlfriends are going to Saint Martin. One of us booked the flights. One of us booked the rooms. One of us booked the rental car. Everything was paid for came to about 1500 apiece the day. So the day before we leave, I'm trying to get our seating together on a flight coming home. a thing came up on the computer that asked if I wanted to cancel my flights for credits. I said no then it asked me again. I said no, the next thing I know it said your flights have been canceled and I called the airline immediately and was told I could speak to no one but the person I was speaking to, and that was too bad sorry about that. You're gonna have to rebook, $2600 for the exact same flights the next day and the exact same seats that I had already booked previously. They had me and I had no choice but to put it on a credi card or lose all other monies and our vacation. I disputed the charge and was refused, but I am still seeking retribution. read more

Well this is our first flight from BWI to DFW I talked with an agent when I booked the ticket and she put my wife and I in different seats because of the COVID-19 rules. So when I booked my other flights she booked those the same but if you look at my photo o have included AA put someone in between my wife and I. There were other empty seats on the plane l, I wrote AA. The response I got back was that they screen everyone was told everyone is asked where they have been where have they traveled have they been around any sick people. Well I can tell you on the 4 flights my wife and I were on 2 out and 2 back NOT 1 time were we asked ANY questions about COVID. Now when getting on the plane we were handed a bag with water and pretzels and a wipe. Why couldn't they hand that out once in the air they still handled each bag and bottle. Just very disappointed in AA for not leaving the middle seats empty!! And AA thinks there's nothing wrong with everyone sitting together like that ya unless your family. read more

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We booked a vacation from BWI to Cancun Mexico on 8/4/2024. Our flight schedule was 6:18am to CLT then transfer to Cancun. But they keep delayed 4 times till 2pm it was canceled with first reason the airplane needs to do some maintenance, then they announced that they don't have flight attendances to operate the flight which is ridiculous for a big Airlines company like them. Then they booked us to another flight to CLT with standby. They made us came down stairs to re check in our bag. And go through the Security gate again. After that we have to wait until everyone gets in and see if any seat available for us. But all the seats left is advanced for who ever stand by that had AA membership advantage come first. We ended up no seat left. Then we had to wait 2-3 hours for another flight to Dallas with standby boarding pass. And the same problem. No seat left. And they told us they don't have any flight available for us even the next day. We already booked our resort in CanCun. We can't keep waiting like that without knowing when exactly we can fly? And The AA don't even have other way to help us out. Which is very poor policy. I wished I would know all that before I booked my flight. Plus we are not flying out yet and our check in bag already on the plane to CLT or Cancun who's know. I had to wait 3 days keep calling to find out when I can get my bag back and the phone waiting times to speak to someone is taking forever... We ended up no vacation with more than 1000 dollars resort hotels cancellation fees. Unbelievable. I can't believe we're in America. Worst Airlines experienced. I am done with Americans Airlines. read more

I would be totally remissed if I did not come here and scream from the Yelp mountain top about my experience today!!!! Hear ye, hear ye, can you hear me???? Reason being one single sole AA employee is due these praises that are coming here way. She was a guardian angle, a blessing in disguise and a random act of kindness in human form. Today's experience was a real life translation of a blessing during a storm!!! Needless to say we missed our 5am flight out of BWI that was due to connect in Charlotte to render us to our final destination out of the country. Upon our first check in we were informed that we missed our flight and we would be on stand by for the next flight, so be it. We proceed to gate C7 and wait to see if our stand by dreams would come true, negative. Stand by itself is always a catch 22 but because we were not willing to split up (there are five of us) it only added a layer of difficulty to an already complex situation. The gent who helped us was nice and informative and advised we were on standby for the next flight and to proceed to C3. This is where all the magic took place. Of course, we did not get on this flight either so now we have officially missed our connecting flight in Charlotte. Insert Tessa Letrend (I believe that is how you spell her last name, if not I know AA can still tell who she is, in case they cannot 500418, they know what that means :)) After explaining our situation to her, she went above and beyond and looked up all the future flights to find a flight she could actually confirm for all five of us on leaving BWI with a connection in Charlotte to proceed to our final destination. Tessa the Terrific was the ONLY person who took the time to give us ALL of our options. Of course there was a few but being able to have a confirmed seat in this case was worth it. I could not thank her enough for her upper echelon customer service and the kindness she displayed today. Tessa was instrumental in not only saving our vacation, she also demonstrated the ultimate act of kindness. read more

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Booked a flight from Las Vegas to Baltimore and assigned a connecting flight in Chicago. Before we left LV, informed of hour delay in Chicago so n9w have 3 hour delay in Chicago. Once there, flight delayed again 40 minutes. Finally load everyone on plane to be told it would be another 45 minutes sitting on tarmac before we could leave. This is beyond frustrating and I can say my last flight on American Airlines. read more

I would give a zero (0) but it's not allowed unfortunately on this platform. I booked a flight earlier today with American Airlines on my American Airlines app and they placed me on a flight a week later than my flight because I did not purchase a seat for $17 - $60. They indicated if you do not pay for a seat one will be assigned. If the flight is not full, why should you pay for unassigned seats? Food for thought...Fleecing if America to fly in the United States read more

Bought first class tickets for my wife and I to see our family in Maine. Coming back are 5am flight gets canceled. They told us we had to wait until the next day to be put on another flight. We had to rent a car again and drive an hour north. We come back the next day the flight shows its still on. As we get to the check in desk. They cancel that flight. They tell us they will get us on the 5pm flight. They bump us to coach, they dont wont help us the rebtal we had to purchase. Luckly we had family we could stay the extra day with because they wouldnt help with a hotel. Then after spending hours waiting to talk to some one they won't refund me the difference between my first class ticket they took from me. Stay away from american. Literally the worst airline to fly with. read more

Bless them all I love American Airlines and frontier they both are very good and friendly both of them they requested wheelchair for my mother in law and when we stop in North Carolina they already had a employee waiting for her no need of wait frontier also did same thing, that's one of the reasons I love it My son first day traveling when the pilot came and made my son happy that now he wants to travel more because of this pilot who made his day.. read more

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WORST SERVICE EVER !!!! So I was in the Airport me and my family checked out all the bags so we were ready to go and once we started boarding we were clear for our hand luggage that we brought on the flight (There were a few bags) and so when we were looking for our seats there were no space for our luggage and so we had no choice but to squeeze them under our seats and keep some on our laps some of them could not fit so we had to put like 2 of them onto the ground and one of the flight attendant ladies came up out of nowhere and started telling us that we have to "throw away our bags" or there gonna have to involve the police and how we were holding up the plane at this point everybody was looking at us so at that moment we had no choice but to leave our bags at the airport and instead of taking the two bags that were causing all this conflict they TOOK 4 and they rudely asked us for our tickets and on top of that before we boarded there was an one our delay and we had to wait in the checking area until we were ready to go and trust me if you thought this wasn't enough we couldn't go because there was weather problems for 2hrs and once the weather cleared up they told everybody to wait for 1 more hour and made us deplane and at the end the flight got cancelled great going American Airlines this my second and last time I'm ever going to fly on board with you dumbf*ckers read more

ZERO STARS. had a flight for 5:50pm to North Carolina and did not end up leaving until 10:00 pm. Once we finally had the chance to board the plane two items were stolen pushing back our time. The staff of American Airlines did not accommodate me and my team considering the 6 hour delay. My team and I felt extremely unappreciated due to the lack of respect and consideration of us fighting for this country read more

Over the years , I have replaced my luggage many times. Despite having bulletproof Samsonite cases cases that have fallen apart I now go with a full set of pelican cases or carry on only. The Inflight movies are free, which is a nice touch in this add on world we live in. I also did not know that you have to pay to choose seating on American, but it's definently worth paying. I continue to use AA for all flights where Alaska air is not an option. read more

I don't usually fly American but they were cheaper (when you include adding the cost of a suitcase and an extra legroom seat) than my usual Delta (where I get those things free due to my frequent flier status). It was good enough with an on-time arrival into BWI on a very clean Airbus 319 EOW that had the wifi's. Returning was easy with a clear boarding process and a gate agent that was clear with her announcements. American doesn't operate a huge station at BWI but they do get the job done. read more

My flight was to depart at 5:15am, I showed up at 2am to check in. American Airlines employees showed up at 2:45am (TSA opened up security at 4am). Lucky (I full on sprinted) I made it in time to board the plane just to find out that our PILOT didn't show. So we were escorted off the plane, back to the gate waiting area. Like many others, I had a connecting flight. This incident caused us to miss our flights. Now they only have one flight left to go to our destination, at 8:15 am. Moral of the story, American Airlines is incompetent and should not be trusted. (Ps. The desk ladies are not helpful). Update: I have found MYSELF a connecting flight, I have to wait 4 1/2 hours for it to depart. My ride can not physically wAit for me in Orlando, (I go to school in Tallahassee) so I have to pay 400$ for an Uber to Tallahassee. LOL they gave us complimentary snacks ...thx I guess, but I'd rather have your pilot fired. This is definitely my last time taking American Airlines. read more

I used to love American Airlines or at least I used to tolerate it. I have had my ups and downs due to canceled flights, delays, lost or damaged luggage, and just poor customer service. But I have come back on occasion because they have a lot of direct options from my home in Miami. Unfortunately this last year and a half has gotten so bad I don't think I will be flying American again for a very long time. I used to love their planes...especially when they began to upgrade their looks and add these awesome entertainment consoles which allowed you to find great movies and tv shoes and have your own personal entertainment. Unfortunately it seems from reading articles they stopped and are now going backwards. You need to now bring your own mobile device and pay for (extra) for entertainment... oh and of course smaller leg room and comfort! Yay! Yippie! I pay more for less! But this time you guys took the cake. I fly to Baltimore on planes with no power outlets! So let me get this straight...you guys expect us to use our mobile devices to stay entertained and watch movies/shows on those devices/laptops by paying for internet but you don't give us a way to charge those devices? Genius! (Please note my sarcasm). What fool came up with this! It really screwed me up because I wanted to work on the way up to Baltimore and since I had begun working at the airport and did not have the ability to plug up there I didn't have enough in my battery to work. So thanks to your greed I had to work hours at night after flying. Thanks American! read more

We got to airport 45 minutes before, counter moved so slow, couldn't check bags, then TSA opens everything we have, looking for something they didn't know and then they closed the door as we made the gate. Then it takes this guy 45 minutes to rebook. Never again American, never again. read more

American Airlines - Airlines Near Me - Baltimore, Maryland

On July 6th American Airlines made me pay for my two bags to go with me to Miami. Upon arrival at Miami, I was informed that the American Airlines agent at BWI, and it was sent to San Francisco. A week later in Miami they call me to tell me they found my bag in San Francisco. I was on my way back to Baltimore. They still haven't reimbursed me for everything I had to buy and now only want to pay a portion of what I spent. This is the worst experience I have had with an airline. read more

We decided to book American because the flight was cheaper and we liked the departure and arrival times better than other options. Big mistake. Our flight out of Madison was 2 hours late, which would cause us to miss our connection. The help desk in Madison was swamped. There was only one guy who knew how to change reservations. The other stood at the counter and did nothing but tell people they needed to go to the other guy for help! What?!? The scene was total chaos, with people desperate to get attention to save their travel plans but standing in a long line unable to do so. Had to book on another airline to get where we needed to go. Barely made the flight. Thank goodness most people are considerate and let us cut in front of them in the security line. Our flight back from Fort Myers was also delayed. The gate agent came on the intercom and told everyone, and I quote: "Do not worry, and don't rebook. All flights in Philadelphia will wait for you." I should've known better. They didn't wait. We ran across the airport but still missed our flight. We were faced with staying over at Philadelphia, or taking the service agent's recommendation and fly to Milwaukee then rent a car. We took her advice. Big mistake #2. American wouldn't reimburse us even after the agent gave us their number and told us they would!!! So let's recap. Not enough competent staff at Madison's desk to handle our problem. Another airline had to clean up American's mess. Lies or incompetence in Fort Myers (does it really matter which?). More lies or incompetence in Philadelphia. I chose to believe the staff are just taking marching orders from management, so I'll go ahead and place the blame on whoever is telling the agents to steer people the wrong way. I assume they do so to save money on rebookings. Balance sheet over service. Obstinate customer service who wouldn't take responsibility for their shortcomings. Needless to say, we won't be flying American ever again. I highly recommend staying away. We thought we were getting a cheaper ticket, and wound up paying more in the end. And the trouble along the way just made it even worse. read more

The service with American has gone downhill. Not only does it now take more flights to attain status, once status is attained, it's not recognized by agents. Since the merger, check in is now done independently by the kiosk. It's a great thing. The kiosks will be set to priority check in, military or regular check in. Many times, the kiosk will have a technical glitch. Now, you can't check bags using the kiosk. It used to be that an agent stood at the end of the kiosks to recover bags once processed. That's not the case anymore. You have to stand in line. The same line as the normal fliers. So not even a priority line to check snag quickly. You are in a long line with confused fliers, fliers needing to modify travel and you, only needing to check a bag. Now, there are floater agents to assist you. Honestly, you don't want their assistance. I have flown for over 10 years and I can tell you with my heart and soul, these women they employ to assist you are the biggest group of {explicative}. I'm not sure who peed in their cereal but they are rude, will snatch things out if your hand, incompassionate.... Not just with me. Everyone. I dread flying from American at BWI because of the b-filled customer service. I did have one really great agent at the priority counter when going to Nassau 2 weeks ago. She deserves a raise and based on the lack of decorum of her colleagues, she's too good to even be associated with that airline. I wish I new her name and had a job for her. The other ladies are pure trash in comparison. Now moving forward to the communal line to check bags for everybody. You get to the counter and clearly they aren't looking at your ticket. Mine says two things: priority AND first class. So don't be snarky and ask how I'm paying for my checked luggage, I don't pay for it. It's been paid through status & class. See, this is not bothersome for a normal traveler, but a business traveler, it's annoying. Quick luggage check in would be a lovely re-addition to the priority lines. There are only a few of us and it would be no muss/no fuss. All other major airports have it and this airport previously had it. My service at the gate & on flights... No complaints there. Not one. The gate agents & flight attendants are excellent, almost always. I just wish that whoever hired them would pick comparable ticket agents. The ticket agents just seem to be the bottom of the barrel. read more

American Airlines - Airlines Near Me - Baltimore, Maryland

Wish I could've rated them lower... there was one good flight attendant who seemed happy to help people and he went way out of his way to help all the elderly flyers. The other attendants however... I chose an aisle seat for the extra leg room being 6' tall. I didn't think I was in the way, as the first time around, the attendants were able to move the drink cart throughout the cabinet without a problem. However, the second time, when I had just fallen asleep, they straight up ran over my foot. They didn't warn me, they just rammed into me and just flashed a smile when I moved. No apology, nothing. This alone wouldn't be a big deal, but also being in the aisle seat, attendants walk by your seat pretty often right? Wrong, they walk right into you ever single time they pass. Every. Single. Time. I tucked my feet in and took the uncomfortable position I was in, but I can't tuck my shoulders. As it was a 5am flight, I attempted to get some sleep but was completely unable to sleep for more than 2 minutes at a time because the attendants kept brushing my shoulder. No manners at ALL. and to make matters worse, with myself already being bitter and cranky for being treated like an inanimate object, another attendant was using the back of my seat as a drum while I was still in it. He stopped after I turned my head, but god It was incredibly annoying after being practically invisible for hours. Lastly, the same attendant who was playing with the back of my seat decided to lunge over me without so much as an "excuse me" which forced me to contort my body further into the contours of the seat. I'm not flying American again if I can help it. Like most people, I like to be treated with a bit of decency and respect when I'm paying $1000 a trip. read more

Crew member made me put my carry on bag underneath the plane and when I received my bag back my computer was shattered. Went to office to try and resolve it and I was told to complain to customer services. Will gladly not be using this airline as much at I can help it. read more

IfI could give this airline a minus Score that would be appropriate. If you are traveling with someone who needs assistance this is definitely not your airline. They treat people like baggage. We were scheduled to leave from New Orleans this morning and after one hour we had to find our own wheelchair and barely made it to the gate. When we arrived in Dallas there was not a wheelchair immediately available. As a result we To rush to our plane. We were not seated first. Many people were waiting. Same in Baltimore. I hope you like the smell of chemicals. They are wiping the seats down while people are departing. I called to speak to someone. I have an appointment in three days. This airline SUCKS read more

Terribly disappointing. My flight was delayed 30 minutes which guaranteed I would miss my connection and I would not be able to catch another one for 2 hours. I went to an agent who rebooked me for the later flight. I asked her if she could check my bag complimentary to compensate for the inconvenience. I am given a long look and told she cannot give anything away. Even if it is a carry on which I will likely have to surrender at the gate because there won't be any room by the time my group is called? No. I am given a middle seat in the back of the plane and went on my way. Fast forward to my connection in Charlotte where the passengers are ready to board but the crew has not arrived. They are landing in another terminal and hustling on over to us. Also, the person calling the groups for boarding has such a high pitched voice it is difficult for anyone to understand her. Shame on me for flying on the airline offering the cheapest fare to my destination, the service is awful. read more

Arrogant inept rude customer service reps threaten you with TSA if you push for your rights. After they delayed my flight, then made us sit on the arriving aircraft with no lights or AC for almost an hour, my connecting flight left. Nothing available until the next day so they said im entitled to a free hotel and meal. When i tried to get my hotel voucher, they lied and said no rooms were available. I called 3 hotels from right there and all 3 had rooms. They said those hotels arent in their program ( how convenient) and I had to lay on the dirty ass carpet for almost 12 hours. No compensation and the AA agents actually get hostile and threatening if you attempt to hold them to their terms when they fuck you over and lie to you. Fuck American Airlines. Unless your life depends on it, do not fly American airlines. Even with low expectations they still disappoint you and treat you like shit. E-mail corporate, and they send you a bullshit form letter apologizing for your problem. Go fuck yourself American airlines. read more

We have been standing in line at BWI for over an hour just trying to get a boarding pass. Somebody from their team needs to go to learn some lessons from Southwest read more

American Airlines staff are confused about policy and winging it.A passenger was refused to board because they had the wrong carrier for their dog( same carrier used on previous flights)-bought a new carrier and on the return flight was told it was the wrong one(having just flown eight days prior with same pet carrier)Carry-on with meds for dog was not allowed as the dog was her carry on-but the dog had his own ticket.There is more but too much to write it was a s### show.If this is how they treat first class passengers and sick dogs can't imagine how they treat the rest of the passengers.Boo to American Airlines . read more

The absolute worst airline! Definitely on the same level as Spirit or Frontier. Unless you are in a pinch or have time to waste DO NOT choose this airline. Spend the extra money for the security of Delta or search for South West, but DO NOT fly American Airlines. The customer service is horrible, flights are ALWAYS delayed, and they constantly loose your luggage. Never Again will I book with them! read more

Horrible customer service..... AA Representative told me My purse is considered carry on luggage. I was advise that I had to check it in because the type of ticket That was purchased didn't allow any carry on luggage. It's a normal purse and how in the world would I check it in. There is no zipper and the way they tear up luggage at the airlines. She did suggest I try to fit what I can into my pockets and abandon my purse. Is she on crack???!! Did she wake up on the wrong side of the bed??? She pretty much told me only what will fit into my pockets can be carried on the aircraft. AA what do you suggest I carry my wallet, ID, money and boarding pass in. I will not fly with them again. read more