American air is a good airlines and their prices are fair, so no criticism here. Just don't like…read morehow they kept changing departure times, not giving us a departure gate till an hour prior to departure, and worst yet, changed one of our seats on the plane we thought we locked up. Bad form. Will we fly American air again, more than likely. We'll be back.

I had flew with American Airlines from Cancun to Indianapolis but I had a stop in Miami. American…read moreAirlines is a comfortable airline and the prices are reasonable. The service received by the flight attendant was great. The only downfall I had was that my flight from Cancun to Miami was delayed really bad so I had to run through Miami airport after coming from customs to make my flight from Miami to Indianapolis which I barely made. I love that this airline gives out a snack during the flight and that you can purchase internet.

I enjoyed this airport as they have a lot of shops to occupy my time before departure. They have a…read morenice trinket, souvenir shop if you missed anyone before you head home. The prices are tab bit expensive but that's expected for an airport. At least it's a one shop stop. I also enjoyed all the different restaurants they offered near the boarding gates. They appeal to any palate. The one downfall I noted was they don't have a water/canteen refill station like many other international airports we have visited.

Nothing too exciting about this airport. Upon arrival I had a carryon, so no baggage claim and got…read moreto breeze to the customs lines. This went quickly and is automated by scanning your passport then walking through. Maybe took 10 min, and that's probably too long. Once through customs the mandatory duty free shopping walk through, then the tour section. I got grabbed by a sales person with the idea of helping me find my transportation. Got a nice map of the area as well as a few pointers and did not take them up on what they were offering. Once outside it became a free for all with a lot of shouting and yelling to offer transportation. Thank goodness I pre-arranged mine. Exiting the country went smoothly as well. TSA did a passport scan and ticket validation then through the line. Only large electronics had to be taken out, liquids could stay in bags. Seamless process and I liked they had about 10 different lanes open so there were minimal lines. Back through another duty free shop before entering the terminal. I found it interesting gates were not pre-assigned soooo like Penn Station, a group of people would move together once departure gates were announced. The terminal was pretty small and walking around was easy. Lots of food options and as that most were American restaurant. And no book store just one small section at a store. Lots of snacks, and small souvenir shops. Probably one of the only airports I've been to with ample seating.

Fly the friendly skies! Delta oftentimes operates under…read moretheir alliance airline, AeroMexico in Mexico, but not always. This time, I was pleased to have Delta fly us from Atlanta to Cancun. We made it unscathed, as did our luggage. All of our stuff came through the airport completely intact. The flight we flew was on time. The crew we flew with was from Atlanta, and they were pleased to throw some espanol in the conversations. They were efficient, pleasant, and made sure everything went off without a hitch. I love the snacks. On board, there was free entertainment. In fact, I got an extra 24 hours of Paramount + subscription, even once I left the airplane. Our luggage took an incredible amount of time to come off the baggage claim carousel, but I don't think that's Delta's fault.

I will fly delta primarily any time I have a chance and it's typically a fantastic experience. My…read moreflight on June 13th at 3:00ish to JFK had to be the worst flight attendants in the fleet. The flights down were absolutely amazing. Attendants were friendly and always around. The attendants on this flight acted like they had the worst job in the world and would rather be anywhere else. My husband and I upgraded to business class and I could hear the attendants having a personal conversation while guests were boarding - the entire time. The attendants never brought water or the typical check in that happens when you travel business class. The attendant responsible for our section was very snotty. When dinner service was served she was throwing the food trays down and was not at all polite. I am one to sit back and watch in unfold but this was the first delta flight in awhile I've been on that has had such horrible service.

Alaska airlines has become our new favorite airline. They are expanding to more destinations and…read moreare always reasonably priced. I see they will be expanding now serving Tokyo which is awesome. I regularly use Alaska to fly to the pacific northwest or to Mexico. They have great nonstop options and their planes are modern. What's even better is if you hit Costco you can get gift cards for a discount so all your flights get an instant discount.

We do like to fly with Alaska, we usually don't have any issues with flights, delays etc, and both…read moretimes flights arrived ahead of schedule which is a HUGE plus for us. ONLY downside, is I wish they would tell you that the row in front of the exit row is fixed back, they do not recline, and they are also short on legroom a double whammy!! other than that, pleasant attendants each time we have flown, and good pilots. Food on board is airline food, but if you order ahead you can get a little notch up, as I got the curry chicken and rice and it was actually very decent.

The Delta Cancun team was something else man I get a headache even thinking about the experience…read more This airport in general is just completely out of control and unorganized for starters. If the TSA doesn't have their shit down, you can bet that the airlines who are stationed here won't as well. I received no lie 4 gate changes on my way to return back home. When I finally go to the actual airport I thought it was ridiculous that they have signs saying that the gate information will not be displayed and to basically listen.. My plane finally arrived and it was oh you know only about 3 hours late which ended up making the connecting flight to be missed. Of course nobody at the front desk had a clue about how to problem solve so I waited patiently to get to the United States to get things sorted out. Doesn't matter whether you bought a First Class ticket like I did or sat in Coach, the customer service was consistently terrible all around!

We had an unbelievable experience with Delta they lost our suitcase wait time was crazy…read moreService was horrible the representative was disrespectful Preflight from LAX to Cancun through Mexico City flight times we're Unbelievably in accurate

I don't think I've ever been through an airport as efficiently as I have for this one. And the…read morereason why I say that is because y'all need to go straight out the door. Get your bags and straight out. Do not stop in the middle hallway. There are so many people looking to get you to purchase anything under the sun. Also reserve your transportation, six days prior to arriving the cost will go up I had a lovely staff member who assisted with my transportation and luggage.

The airport was very easy to navigate. Arriving to Cancun…read moreMX- can be overwhelming but just look for your arranged transportation and they will take care of you. Just don't stop to talk to anyone before you exit. Baggage claim was good. We probably waited about 20/30 minutes. Leaving Cancun... Porters were available if you need them upon arriving to the airport. (Please tip them if you use them) He took care of our baggage until we got to the counter. Once inside the airport was easy to find your airline and on this occasion southwest had plenty of agents checking passengers and the process was smooth and heading to TSA screening was also a breeze. We had no lines. We traveled on a weekday (Wednesday) about 10:30am this airport is pretty modern and have plenty places to eat and shop. There is no announcements or flights status. You need to check the screen or your phone for updates/change. Your flight will appear on the screen within one hour from boarding. So this makes the airport pretty quiet compared to the USA airports. Bathroom was clean and had somebody attending the bathroom. The gates are good size and chairs are comfortable! As on any airport, buying water or any snacks are very pricey. Highly recommend this airport for traveling to/from Cancun,MX.

Cancun Airport gets the job done, but for the amount of money and people moving through this place,…read moreit definitely feels like it could use some improvements. The first thing you notice is how long the walk is after getting off the plane. The hallway seems to go on forever, so hopefully you do not need a restroom right away because it is a trek. Customs itself was surprisingly easy. We scanned our passports and got through pretty quickly, although the machines seemed pretty finicky and took a few tries for some people. The biggest downside is what happens after customs. The second you walk through, it turns into nonstop sales pitches. First, you go through duty free where it feels like every few feet someone is trying to stop you to buy something. Then after clearing customs and declarations, you walk into another area packed with people trying to sell tours, hotels, transportation, and excursions. Finally, once you make it outside, you are greeted by what feels like a thousand taxi and transportation companies all trying to get your attention. The airport itself is functional and the customs process was efficient, but it can feel overwhelming and chaotic once you leave the secure area. Just be prepared to politely say no a lot.

Terminal 3 is literally a dining and shopping destination within Cancun Airport. If you are…read morestarved, there is a plethora of restaurants here. Personally, I always pick Air Margaritaville because the service is dependable and the food is decent. There is also a Bubba Gump's and more. There are places to buy snacks for your flight. There are "duty free" mega stores with everything you can think of. There is a shoe store! There is even a Ray-Ban store with crazy prices (think Ray-Ban Meta Wayfarer sunglasses Gen 1 for $700 when Sunglasses Hut USA retails them for under $299). There are lots of Mexican souvenir shops, but also with crazy prices. Tshirts were in the $32-$42 range. Even fridge magnets are $7+. There is ALWAYS a line for restrooms. Cleanliness varies by location. Mera Business Lounge sucks. Always a line - unless you are paying. If you are using your credit card perk for entry, they won't have a place for you. Paying $35? Go right in! Pretty much everything here closes between 7-8pm. If your flight is delayed or later than 8pm, there is no place to get food or drinks. Plan accordingly.

Una escama completa. Me cobraron un día de mas por llegar a las 6 después de mentirme en el Hertz…read morede aeropuerto que me daban dos horas de cortezia como parte de un paquete. Y encima de cobraron $1000 por "limpieza" de un auto completamente limpio. Después decian que es por que un aciento estaba un poco mojado. Ni fuimos a la pileta ni nada. Solo un poco de sudor por el calor que hace. Asi que ojo, si traspiras, te cobran $1000. En total casi $2000 de mas (el doble) me cagaron. Todos mentirosos. Nunca pero nunca mas alquilo de Hertz. Digan me ustedes si este auto esta sucio!

Good evening. I'm reaching out because of an extremely poor experience I had with the manager at…read moreHertz rental at the Cancún international airport location. My reservation L50305859C7, was booked to be picked up on April 2. While I was on my flight to the destination, our plane had to make an emergency landing which caused us to miss our connecting flight outside of my control. I called hertz corporate number and informed them of the situation and they informed me that they would notate it on my account so that my reservation would remain the same and I would just pick up at the airport 1 day late. When I arrived in Cancun on the morning of April 3rd, I explained the above information to the receptionist. They called the manager who said they would resolve it and just said to get on the shuttle and come to the hertz office. When I got there, I explained the above-mentioned details to the clerk who stated my reservation was in the process of cancelling and I could only start a new reservation: at 7 times the original booked rate. I asked to speak to a manager; a taller gentleman in his early 40s. He became immediately dismissive and said there was nothing he could do for me and began acting extremely rude and unprofessional. He then became rude and dismissive to my pregnant wife who was standing there with my 6 and 8 year old children. When I called him out on that he immediately became PHYSICALLY defensive and walked around the counter getting in my face in a manner as if he wanted to FIGHT me. All of this was in front of my pregnant wife who was sobbing and my children who were also crying at this point. He then had to be PHYSICALLY RESTRAINED by his co-workers. When I asked for his name he covered his badge and refused to show me. He was a larger Hispanic male with short hair in his 40s. My wife and children and I then left on foot to walk to find a different rental car company. I am absolutely disgusted with the lack of professionalism demonstrated by this "MANAGER". As a professional who works in law enforcement, I was appalled by his behavior. Stay away from this company.

If it looks too good to be true, it is. That is the lesson I learned after my experience with…read moreOrbitz and Budget Cancun Airport. I reserved a mid-sized car on Orbitz for an insanely low price the also included an extra driver. Everywhere on the Orbitz site it says, "Price guarantee". I expected to pay more as I was going to get the additional insurance most people recommend for Mexico. Upon arrival we were greeted at the counter and walked to the shuttle bus by a very nice lady who gave us travel recommendations. When we got to the rental agency, that's when the good old bait and switch happened. We speak Spanish and the guy we had ran through his sales pitch so quickly our heads were spinning. I told him I'd get the insurance and a $9 car rental suddenly became $183. As most people stated, our gas tank was not full when we received it. The moment we drove off the lot it dropped a bar. But don't try to return it that way, they will charge you. Other than the feeling of being taken advantage of, the overall service was good, but I won't be using Orbitz or Budget after this sour experience. It shouldn't matter if Budget is in Manilla or Mexico. The same standard and ethics of service should apply to all their locations.

The guy at the desk tried to up sell everything. That's to be expected, but it was the tone - lying…read moreto my face, speaking under his breath, and trying to scare me into spending more. The car was beat up. When we asked about the missing gas cap, the guy said "don't worry about it, we know it's broken, just take a video of the dents". When we returned the car they tried to charge us for it. All the reviews for all the rental car places at the Cancun airport are terrible. Be on your guard! Take a video of the whole car and zoom in on every dent and say no to every add-on. This place is just trying to rob you. We will be emailing corporate.