Flight: 5 (flight 2929 RDU-SJU; 2930 SJU-RDU) Service: 4 Comfort: 5 On Time: 5 Date: 12/13/2025 2:20pm; 12/29/2025 6:50am) Surprisingly nice and smooth flights on JetBlue flying Blue Extra to get early boarding and seat selection of seats with more room. Both flights were on time and very smooth take off and landing. Service from the attendants were good. Seats were comfortable with very good legroom. Based on the low ratings, not sure if this was luck or upgraded class, but for these flights, I would certainly fly with them again. read more

Poor service. Flight from Rdu to jfk was delayed for 3 hours. No one came to the gate and told the waiting passengers why. Find a different airline. Jet blue sucks read more

Excellent amenities, nice experience, just a tad of turbulence. Flight attendant paid attention to my girlfriend who was feeling ill and offered her extra beverages. read more

I booked Jetblue for the first time in Sept 2024 for a June 2025 flight. I had to fly from Raleigh NC to NY because our flight to the Azores only flies out of JFK and Boston. I booked my flight to the Azores after securing my flight to JFK, giving us a 3.5 hour cushion between the flights. In Jan 2025, Jetblue cancelled my flight and rebooked me on another flight 2.5 hours earlier (funny...if they make a change 3 hours or more everyone gets to cancel or change for free!) I had to cancel this flight because I would not be able to make the Jetblue flight 45 minutes after returning from an international flight, getting luggage, passing customs and security, etc. I chatted on their website - no help. I called in and was told because I bought the Blue Basic with no changes, I had to pay $100 per person to cancel and the remainder would be in Jetblue credit. Ummm....Jetblue cancelled on me and now they want me to pay to cancel?! Also the last thing I want is Jetblue credit. They had a chance to gain a new customer and lost it today. I will never fly Jetblue again - even if I pay a higher price with another airline. What they are doing is shady and not right. read more

I purchased a JetBlue flight from RDU, North Carolina to LAX, California on Thursday, April 7th. The flight had a layover in New York. After arriving on time for my 4pm flight, the plane was delayed on the runway for two hours (first of 2 delays shown in attached photo). JetBlue finally deplaned us around 6pm. We started re-boarding at 6:30pm--the same time my connecting flight was supposed to leave New York for California. Because of JetBlue's delays, I would miss my connection. The flight I bought was supposed to arrive at LAX at 10pm Thursday night. The gate agent said I could catch a later flight, arriving at LAX at 1am. I explained that my friend could not pick me up that late from LAX, and Ubering to her would cost me $200. I couldn't afford this, so my only option was to fly the next day, April 8th. The ticket agent promised me that, because these delays were JetBlue's fault, the airline would reimburse my Uber rides necessitated by these delays. With this promise of reimbursement, I found a place to stay overnight in North Carolina (my house was 2 hours away from the airport) and took an Uber there. I flew to LA the next day, arriving the evening of April 8th. Because JetBlue's flight issues forced a much later arrival time, I also had to Uber from LAX to my destination (I was a full 24 hours late joining my friends who were supposed to pick me up the day before). I had also purchased a return flight from LAX to North Carolina for Monday, April 11. On Sunday afternoon, April 12, JetBlue emailed me that they cancelled my return flight, with no further explanation. After 2 hours on hold, an hour-long call with customer service, and JetBlue's "solution" of rebooking me with an 8-hour overnight layover in New York--with no hotel accommodations--I finally got rebooked for new flights on Monday. I have submitted reimbursement claims for my Ubers with agents at the airport, over the phone, and on JetBlue's website. Each request has been denied, despite the onsite manager's promise to me that my reservation had been updated to reflect approval for reimbursement. In sum, because of JetBlue's cancellations and delays, I missed a full 24 hours of my trip, spent many hours of my trip on the phone trying to resolve my flight issues, and incurred $110 in Uber fees that I otherwise would not have had to pay. JetBlue has refused to honor even the Uber reimbursement they guaranteed me. They have not even extended the courtesy of an apology. Please make this right. read more

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Key blue sucks!!' Opened the door three times and closed it after we were on the run at. Came back to the gate and open the doors. Two hours late taking off. NEVER Again on JET BLUE. Pilots NEEDS MORE TRAING OR to BE PAID MORE!!!!! read more

this is the third time I've flown with JetBlue, and I can truly say I will never fly this airline again or recommend it to anyone. it is one of the few airlines that charges passengers for a carry on. tacky and tasteless in my opinion. one should be able to bring a bag for zero charge after spending $400+ on a flight. in addition, the customer service of the agents at the gate of RDU airport needs major improvement. again, I won't be returning. horrible experience. read more

No jet engines here, just your regular aeroplane motors.Not too bad as far as airlines go. You get a dry snack large enough to feed a newborn kitten - yay. First bag is $35, second is $45. Wouldnt things usually be cheaper when you pay for the same thing a second time? They have all these cheap fares, but the thing is they are all one way. Better wait to buy a ticket until you have to flee the jurisdiction. read more

Never book a vacation through JetBlue Vacations. I booked a trip to Aruba for 6 days leaving from NC. I called JetBlue a few hours later to cancel and was told that they don't refund you but will only give you a credit equal to the same amount. I told them that they never disclosed that in any of their booking selection screens or cancelation sections. JetBlue became a scam organization. I will never use them ever again. read more

Jet blue in RDU mis-tagged my bag and sent it to Israel. Yup, Israel. All my girlfriends jewelry, my custom nikes, all my new clothes for Christmas, all of our souvenirs from our trip to 5 cities in 3 states. All minor toiletries, prescription glasses. At least $2000 worth of mostly brand new stuff, shipped off to Israel because of one asshat at jetblue check in not paying attention after looking at a mans ID and tagging his bag with "Rebekah's" televiv flight information. The luggage system is awful, as this story has way more depth than I am capable of telling in my state of fury at the moment. Once at JFK I filed a claim for delayed baggage, had it not gone to Israel I am confidant I'd have the bag back. When calling for an update there is none to be given, they tell me they haven't been contacted by El Al airlines... Why they cannot go take care of it themselves is beyond me but not knowing anything about all of your personal belongings is an awful feeling and jetblue corporate doesn't care about it. At JFK I received great service, at RDU JetBlue screwed me over and I want that jerk to be held accountable. read more

I flew Jet Blue from Orlando to Raleigh yesterday first time on jet blue! Flight was great seats comfortable staff amazing! Way to go Jet Blue! read more

Flight had electrical issues, tried to take off, pilot slammed on brakes, headed back to terminal to refuel bc had been sitting on runway for 2 hours. Had to get off plane. Found out we missed connecting flight. After others made changes to their flights there were no longer any flights out the same day. Had to get local hotel for the night at my own expense. Flight out tomorrow then have to stay a night in FL (at my own expense) to get on flight to original destination (2 days late). Spoke with insurance company and JetBlue and neither will reimburse for anything. JetBlue has awful planes and awful customer service! read more

Good expierence. First Time flying on JetBlue so I did not know what to expect legroom it was a little more than other airlines so that was nice airline was clean seat was actually a little more comfortable than I expected they gave out big bags for you to choose if you wanted chips or pretzels or what you would like so that was very nice staff was nice. Tvs in seat reWill fly them again. read more

JetBlue - Airlines Near Me - Morrisville, North Carolina

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I recently traveled with JetBlue for an international trip. I was not pleased with mobile application nor inflight service. Even during check-in at the local airport, the line to drop off bags was extremely long and almost out of the door (I arrived 2 hours early and still waited a very long time. I also paid for my bag in advance). Every time I tried to download my mobile pass the app always gave me a "bummer" screen. On a positive note I did make it safely to and from my trip. I'm torn on recommending JetBlue. I may give them one more try before writing them off. read more

Don't be surprised if you get delayed by 2 hours because this company of all the airlines tends to disappoint. They were actually in the middle of checking in my bag from JFK to RDU and the worker said "no, were not going to check your bag in because you're going to miss your flight". I was stranded in New York when they told me "there are no connecting flight to NC" you will have to go to another airline. read more

First time to have a bad experience with JetBlue. At the counter I missed 3 minutes to check in my bags and its like pulling teeth to try to get my options from the man at the counter (Gary). With my obvious distress from lack of options, i was shown no sympathy, friendliness. Stoic and blank face was all I got. When I finally left, rebooked to a much later flight with connection, i didnt realize he has not given back my id. After running back a few hundred feet from the counter, huffing and puffing, again, "Gary" looking so bored watched me as I tried to look for my id and he just stood there holding it with no attempt to look concerned or even be helpful by alerting me that i forgot something important. Whatever happened to the friendly southern people...? read more

I am mosaic on this airline and their presence at rdu is just too small and always causes more problems than it is worth. They only have 2 gates and too few flights. I just got here 4 hours late and we had to stop 200 feet from the gate because of no grond crew. read more

I wish there was a option for ZERO star or less. I missed two days of my all-inclusive vacation because of mechanical issues that turned into air traffic control issues, then turned into two sets of pilot change, later flight attendant switch, and finally a passenger that got anxiety after being on the aircraft for so long. When I called JetBlue, they said they do not guarantee the time you will get to your destination, they just promise to get you there. A five hour flight time turned into a more than 48 hours travel time, with seven of those hours sitting on the air craft at the gate. UNACCEPTABLE! Two week before this experience, I had a five hour JetBlue delay. Lesson learned: NO explanation form them! If you want to get to your destination close to the time you booked, DO NOT FLY JETBLUE! read more

I just had the worst experience in my life with any airline. One JetBlue's gate agents was very snippy and condescending with me multiple times. I expressed my displeasure with how I was treated and she blew up and called her supervisor. The supervisor said I could not get on the flight without even hearing my side of what happen. He agreed that she was typically stern and abrupt and if were up to him, he would let me on the flight. But he said that he had to side with her as otherwise it would make him look bad. He ended up not letting me on the airplane and told me I had to buy another ticket on another airline which cost me a lot of time and money. In addition, they would not remove my luggage and was told it would go to my final destination on the original flights. Your baggage office was closed when I arrived and I got no answer at the phone that was posted. 24 hours later, I still have not been able to get in touch with anyone to confirm the location of my luggage and how I can obtain it. I don't plan to fly this airline again and have already shared my experience with many others who were appalled and they also don't plan to ever fly JetBlue. read more

JETBLUE has truly truly fallen off. Please be VERY VERY VERY careful before You ever book with JETBLUE!!!! They are unprofessional, and unapologetic!!!! If it were possible to Rate this Experience with Negative Numbers I would. I am extremely busy, so it must have been an extremely horrible experience for me to take the time to post my experience. I had a straight flight scheduled to leave on 7/21 from Raleigh at 10:15 and arrive in Vegas around 12:45pm PST. I receive an email not a text that my flight was cancelled. I get to the airport around 7am and the line is to the door. I still to this day didn't find out what the issue was, but from what I could understand from the JetBlue employee at the desk there was a plane but no pilot due to an issue with the pilots for that day not getting enough sleep. I have been flying for over 20 years and I have never heard that. I get another email placing me on a flight that left around the sametime but it put me in Vegas around 11pm PST including a 7 hour layover in NY, Crushing all the plans I had for 7/21 in Vegas. By the time I get to the service desk, I had been in line 3 hours, just for them to tell me that flight was unavailable, and they could place me on a flight the next day!!!! I asked were there any other flights. The employee that I worked with was stuck in a place where she was trying to help me, but being urged by one of her employees to hurry to the gate. Also, she was having issues with her system as well. I'm not sure what but I could see the frustration on her face as well. She constantly had to go and talk to her employees that were up to their ears in disgruntled travelers as well. I was pondering rebooking with another Airline. I asked her if I could do that, she said "yes" and JetBlue would cover the cost of that ticket. I said well what if the ticket is $900 dollars, JetBlue would pay that", she wanted to make sure so she asked one of her co-workers who rudely told me and I quote: "JetBlue ain't gonna pay for you to fly with another airline, you can either take the flight we are offering you or cancel" So I reluctantly took the flight. I was at the desk for over an hour before they even got me booked on the flight at 7/22. I asked them if I decided to cancel what would I need to do, and they said I could cancel online. It would have killed me to get to Vegas a day late that would destroy my entire vacation, so I booked a flight with Southwest. I went to JetBlue.com to cancel the flight. Cancelling the flight was not even an option. So I then end up calling Customer Service #. The wait to speak to a rep was 268 minutes? Can you believe that???!!!! So I get back in line and wait 2 more hours in line while chatting with a rep. By the time I finished cancelling my flight via the chat I might add. I was still 5 people back from reaching the desk in the airport. No one with the JetBlue staff were telling Us anything. So many people were just standing there in lines not knowing anything about what was going on. There was no direction, no definite reason as to why the issues were occuring. They were telling some customers we can get you on a flight on 7/23?????!!!! How can you offer someone a flight 2 days after they were planning on flying out?? Where are they going to stay for 2 days??? In the Airport???? This is absolutely ridiculous. read more

I just can't... I've been flying Jet Blue to JFK in NY for about a year and a half since I moved to Raleigh... I travel frequently and more often than not, I have to take the evening flight on Friday nights... This flight is a scam, a joke, a hit or miss game that Jet Blue plays. I have not experienced one time that it hasn't been markedly delayed with no explanation or the same, "Blah blah happened in Rochester, so they got a very late start..." And to add insult to injury, they always announce the delay so late that you've already checked your bags... And after you've waited 3 hours, they announce it will be another 2 hour delay, and then later still...So, had you known you'd be there into the middle of the night, you would have taken an Uber home and left the next day, but now you've been there so long you simply wait...Plus, RDU airport had absolutely nothing open to get a drink, food or even a snack and Jet Blue does nothing to accommodate and at the very least provide drinks and snacks to the passengers stranded... In the spirit of fairness, on one seemingly endless delay, they provided a cart of warm soda and water, but it was better than nothing... My point? Forget points, forget a little cheaper fare, forget Jet Blue...Save yourself the hassles. read more

This a review for Spirit Airline,This is the absolute worst airline I've ever flown on. They give you a cheap fair then nickel and dime you for everything else. Will never fly them again!!! read more

Jet Blue at RDU is not consistent with the service provided at other Jet Blue Locations. Don't expect to be treated as a valued customer. I should note there are two gate agents who try to deliver a goood experience but their good work is not enough to overlook multiple negative encounters. read more

***UPDATE*** After several exchanges with customer service, JetBlue has agreed to reimburse the difference in fare I paid for my rebooked flight*** On the evening of April 3, I received a notification from JetBlue that the next day's 8:40am flight out of Boston's Logan Airport had been canceled, 12+ hours in advance. This was perplexing, as I happened to be leaving Boston at the same time as friends flying different airlines--none of their flights were canceled. When I called customer service, I was told that the cancellation was due to weather, and that "all the other airlines would be canceling their flights in the morning" as well. My emotionally taxing conversation with the representative involved being repeatedly interrupted, talked over, and lectured. Having worked in customer service myself, I was appalled. I was initially told that my only option was to take the next JetBlue flight out of Boston at approx. 1:30pm. I was then told that flight was full, and that I would have to take a flight out the next day, except, oops, that one was full too. My remaining option was to take a Wednesday flight, staying two additional nights in Boston at my own expense. I asked to be rebooked on another airline, and was told I would have to rebook it myself. I was offered a refund, which the representative later clarified would be only a half refund. I rebooked with American for a flight leaving at 8:00am, a mere 40 minutes ahead of my original JetBlue flight. Surprise, surprise, it left perfectly on time. Unfortunately, my new one-way ticket cost more than my original roundtrip with JetBlue. JetBlue stated that this cancellation was due to weather. However, other airlines managed this situation just fine. On April 4, JetBlue cancelled 3% of its total flights, while Delta and American only cancelled 1%. In situations such as this, JetBlue is unable to provide a comparable level of service as other airlines. JetBlue customers are essentially being penalized for choosing JetBlue over another airline. They have a practice of preemptively canceling flights, especially those flights which are not full (a fact revealed to me in an exchange with another customer service rep.) in an effort to control *potential* delays in other parts of the country. Those customers whose flights are cancelled simply because they are not full? They're out of luck. To blame a business decisions on the weather in order to avoid paying for travelers' rebooking fees is disingenuous at best. At worst, it's theft. I have since conducted research on whether or not this sort of situation is typical for JetBlue. It is. Take a look at this article assessing JetBlue's response to a 2014 snowstorm, in comparison with other airlines: http://money.cnn.com/2014/01/07/news/companies/jetblue/. This inept practice (understaffing and mass cancellations) is, on its own, forgivable, and certainly understandable from a business perspective. But it is combined with a total refusal to help passengers rebook in a timely manner, or recompense them when they rebook on their own. If I hadn't had access to internet in order to rebook immediately, I would likely still be in Boston. It I hadn't had the available funds to rebook at my own expense, I would still be in Boston without any place to stay. read more

My husband and I personally wanted to reach out and give a huge shout out to Zachary with Jet Blue. We were on Flight 184 departing from RDU and heading to BOS on 27 May 2018. My husband and I are both active duty military. I just returned from deployment and we were finally heading to our honeymoon. Our flight was delayed in departing RDU and we were prepped that we may be missing our connecting flight to DUB. Zachary was completely wonderful before and throughout the flight. He was extremely apologetic, personally spoke to every customer throughout the flight, called to find out whatever he could about connecting flights. He was the epitome of compassion and went above and beyond to keep us informed and problem solve wherever he could. He moved those of us that had close connection flights to the front of the plane and you could see he was in constant contact with the pilots. It was evident that his job is his passion and even my husband, who is one of the most irritable men you can meet, was completely put at ease with Zachary's tenacity to ensure his guests had a positive flight experience. In what could have turned out to be a horrible start to a well earned vacation, we ended up enjoying our flight with Jet Blue as well as with our connection with Aer Lingus and look forward to flying with you all again. read more