Excellent all the way around!!! Checking our free bags was easy. The boarding process went smoothly. The connecting flight left from the same gate as our arriving flight. Both of our flights were on time. read more

United airlines is very good, good food and drinks, also the flight attendants were very very nice! I love United, I would definitely go again. read more

United Airlines - Airlines Near Me - Morrisville, North Carolina

Retrain staff on service. Hold staff accountable for the lack awareness. Lack of teamwork During the visit only 1 person was doing all cleaning such as changing out food at the buffet, picking up soil dishes and piling down tables. While other hurling a group have a great time chatting away and giggling. No floor presents of management for supervisor unless the supervisor was among the group giggling and chatting read more

With the government shut down and airports in disarray United refused to cancel my reservation without $150 fee. Of course it's only a credit, not a refund, also. This company is determined to make a buck off a 70 year old who doesn't want to get stuck on a layover in the middle of the country for who knows how long. They are going by the letter of the mandate, not the compassion behind it. Furthermore, they can't seem to hire anyone who can speak English without a heavy accent--rapid-fire sentences with only a word here or there that betrays it's in English. I will gladly pay extra to never fly United again. read more

I am currently serving in the United States Peace Corps and had to postpone my flight back to my country of service due to a medical emergency I experienced while on annual leave in the United States. After spending more than 5 hours on the phone with Expedia, Lufthansa, and United, no one was able to change my flight to a different date without charging me $3,000 more for this one-way ticket back than my initial round trip flight. I finally reached out to Expedia to cancel my flight all together and I will try to rebook. This has been a nightmare even after I traveled in person to the RDU airport. Even in person at the United Airlines desk, all United could do was find me a $4,000 one-way flight ticket that I could change to. For reference, my original round trip total was only a $1,800 ticket. United said there was nothing more they could do since the ticket was contracted out to Lufthansa. Lufthansa gave me the same $4,000 option. After losing more than $1,000 and many hours of my time, I will never again use any flight going through Lufthansa or Expedia. read more

United Flight: Dayton to Raleigh Recent travel to tour Ireland began in Dayton and connected in Raleigh. Business class flight was on time and an excellent experience. Excellent meal service. Flight attendants were average in helpfulness. read more

Recently - I went on a trip to Houston Texas leaving in the afternoon- I was surprised there was no service available on the outside - finally an American Customer representative noticed my husband and I and very kindly went inside to get someone to help me with the accessible situation. Once inside the hub at terminal 3 - at the right is an area where accessible challenged travelers can get service and help. I think it would be helpful if there was a sign on the outside with that information- Once in my chair, the customer representative was very helpful and friendly- able to get me through security fairly quickly plus I had registered on line 24 hours prior. I enjoyed the lounge upstairs- there was an abundance of different foods and drinks - fruits - hot food - desserts and alcoholic beverages if desired & the service team very professional. The process of boarding went well - the flight left on time - as a matter of fact - we arrived in Houston 30 minutes earlier than scheduled. Kudos to the pilots and flight attendants for making the flight comfortable Pleasant & safe!! read more

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United cancelled Sat. flight from IAD to RDU. Blamed weather. Flight would have landed at 6:50. ALL predictions had snow not starting until 8. There were 4 other flights (other airlines) that were to land after that and did not cancel. Had to rent a car. Drove the 4+ hours and got to RDU around 8:30. No issues and no weather to speak of. AND won't issue a refund. NEVER going to fly United again and would suggest anyone reading this to reconsider using united as well. read more

Ugh. We booked an international round-trip flight from Raleigh to Seville, ESP via the UA website. The instructions informed us that 'Basic Economy' excluded a checked bag and would not permit us to select our seats. 'Standard Economy' ($200/person more) would include one checked bag and allow us to select our seats. Once we purchased, we proceeded to select our seats. However, after our purchase, we were informed that UA contracted the outbound flights to Lufthansa (LH). As a result, we were required to pay LH an additional $40/per person/per leg, or a total of $80 more per person in order to select our seats. Upon detailed conversations with both LH and UA, were were told there was no remedy, other than our required incremental payment of $80 more per person to select our seats. Ugh...this is fraudulent advertising at its finest, and once again, the airlines working to lie, cheat, and gouge every bit of $ from the traveling public. We will never fly UA again. read more

Plenty of overhead and under seat space for carry on bags yet they forced us to gate check? Why??? Do the ground crews want more bags to rummage through knowing people pack for quick access in carry on bags? Not happy that the passenger in front of us was allowed to board with FOUR (4) bags !!! 3 bags + her purse! Why was she allowed 4 and we had to gate check??? Not happy at all!!!! read more

My 3-1/2 year old grandson was refused an extra snack on a 9-hour flight from GVA to IAD yesterday 8/22/24. Really??? No human decency in that crew who claimed it was "company policy"! This is what happens when businesses lose basic human compassion and decency! I will go out of my way to avoid flying @United Airlines! read more

I flew back from NY on October 10th 2022 and apparently the flight attendants have never done this before. They put a trophy in a seat. Instead of a passenger . They were rude and everyone had to put everything up except another United flight attendant that had her boyfriend/husband with her in a seat ahead of me. I mentioned to the flight attendants that she had her laptop out during take off and landing but they ignored me. when I left the plane I shock my head and she went off on me. I reached out to United but their reply was generic.. No special treatment here unless you have a trophy or work for United. Pay a couple extra dollars and get professional treatment read more

United Airlines - Trophy on United airlines - Airlines Near Me - Morrisville, North Carolina

United got me to where I was going, from COS to RDU with a connection in Chicago (O'Hare). I survived it and did not end up getting sick. The flight attendants were friendly enough, but my goodness, a connection that only was supposed to be an hour + between flights turned into less than 1/2 hour, and I used every second of it to get from one terminal (F) to another (C) at O'Hare. I barely made my connecting flight to RDU and was seriously out of breath as I boarded the next plane. The flight attendant quickly got me some ice water to help cool me off. Catching a connecting flight should NOT be this stressful. The commuter jet they used to get from COS to Chicago should be retired - it was not on time at the destination and the plane seemed to suddenly drop dozens of feet during the flight on a consistent basis, leaving my stomach lurching, feeling like it was left on the ceiling despite there not being any real turbulence. I did not feel safe on this flight at all. I'll stick to SW and AA as much as I can. read more

Shame on United for their lack of cooperation with social distancing! They sell the middle seat, people are packed on the plane and they are not enforcing mask to be worn. They have them on their face but not covering either nose or both for the majority of flight and the stewards are not making them. Not even asking!!!!! They let a sick dude get on the plane, he was full of cold and you could hear it. PISSED OFF PASSENGER AND INWILL NOT FLY UNITED AGAIN read more

Customer service is awful. First of all, my husband and I booked our flight together, but our assigned seats were nowhere near each other, and the only way we could get our seats together was by paying an additional $120. This is ridiculous for flights that already cost several hundreds of dollars. We then arrived at the airport early to talk to a United representative to see if they could help us with seats. There were two United reps standing at our gate, which was finishing up boarding the prior flight, however literally everyone had already boarded at that point. We asked if they could help us, and one of them very rudely, without looking up, said "no, we will NOT help you while we're boarding another flight." The other one was nicer, but said "we can't help you now, come back 1 hour before your flight." So we proceeded to try to use the kiosks in the United terminal to talk to a customer service representative, however we were on hold for a solid 40 minutes and the machine kept asking if we wanted to keep waiting. We also tried the option of calling or doing the online chat via the QR codes around the gates, but the same thing happened. That took us to right about 1 hour before our flight, so we went back to the gate and asked the same two United agents, who were no longer boarding the prior flight. They again refused to help and said we had to wait until other agents got there. We asked when that would be, and they said they didn't know. The same rude one from earlier told us we should try using the kiosk or calling, which we told her we had done and hadn't gotten through, so she told us that we should go back to another terminal to talk to the United customer service desk (which would have been a solid 30-minute walk there and back). We told her that was absurd, and she said "it is absurd. I'm just giving you your options that you can choose from," (which clearly are terrible options). All the signs around the gates say "if you need assistance, talk to a United agent," so we asked if they were United agents (they clearly were) and they just didn't answer. Eventually, some other agents showed up, shortly before boarding started. They were nice, but at that point, all the seats had been assigned and they couldn't help anyway. I asked why they split up people who book together, and he said, "I don't understand why the algorithm does that, it just does." My husband and I couldn't even trade seats with someone because we were both middle rows and no one is going to agree to trading an aisle or window for a middle seat. This all seems like a ridiculous ploy to make customers pay more money to have the decency to sit with a family member. And on top of that, the customer service is absolutely atrocious. We will avoid flying with United for future fights. read more

My dad traveled to Vietnam from NC (RDU airport) and needed help with the passport. There was a lady helping us, she's middle-aged and has short blond hair ( I'm kind enough not to ask her name). My dad has a Vietnamese passport so the information in there will not be the same order like in the US (ex: we put the date first and then the month, the last name first, middle and then first name,...), I show her which one is the last name, first name, the date and month of birth.... and she handed me my dad's passport and was mad at me for no reason. I just wanted to make sure everything in correct order, I guess she was mad at me because I told her the right information??? If she's just kindly said to me that she couldn't do it, I'm happy to have other people to help me. Then Lynette came to help my dad with the bag checking and the wheelchair requested, She's amazing and patient. Lynette was definitely save the middle-aged lady's job today, otherwise I was gonna ask for her name. read more

My flights have been ok. They are behind the times. Make sure your phone or other devices are charged. They have no place to plug in. To watch or listen to something, you have to use your own device. Make sure you download their app before you get on the plane if you want to watch a movie. I didn't know that, and once I was on the plane, I couldn't get it to download. I had a 6 hour flight with nothing to do but try and sleep. It was terrible. Charge your devices and download the app, before your trip, or you will be without them. read more

Flew from Sea-Tac to RDU on a red eye flight with 2 adults and 5 kids. Flight staff was very helpful. This airlines offers movies but no headphones to listen to the movies and there are no pillows available even on overnight flights. Gate staff was horrible. They refused to help us or anyone else when needed and was extremely rude anytime they spoke to anyone 3waiting to board. read more

Incompetence at it's best. United left me stranded because of a tired flight crew. Once again this airline screws the loyal passenger by delaying a flight and than ultimately canceling the flight. They even went as far as to cancel it three hours later when there were no hotel vacancies in the area. Mismanagement and incompetence all rolled into one big headache for the loyal customer. read more

Booooooo $30 charge for a carry on bag then almost an hour before they come off the plane. Overbooked flight asking people to change their flights. Remind me not to fly them again read more

To be fair, United did contact me and ended up giving my daughter and I $150 vouchers to use on future flights. Would I fly United again? Only if there were no other options. read more

In over a decade of flying, never have I been sitting in the lounge and been left from an airline. Congrats United ! You're the first one to pull that off ... The attendant at the counter insisted she called my name several times - I call shenanigans on that. Aside from this, I walk up to the counter to board and it took off fifteen - yes fifteen - minutes early. Not impressed with United at all. Barely a shred of ReaL concern in this attendant's voice. read more

Don't be fooled by economy rates. We're flying to Reno in a week to go skiing. First time we've been able to afford such a wonderful family vacation...HOWEVER...all the added baggage fees and the restriction of not being able to bring any carry on's (WHAT?) have us paying an additional $320.00. Oh, and the teenagers can't even access WIFI for free...that's ANOTHER ADDED CHARGE. Hopefully water will be free on the flight. What a way to run a business. I hate that I selected United Airlines. Won't make this mistake ever again, not that we'll ever all fly together again anyway. read more

Trash service i been waiting to departure almos all day on the 11/27/20 and the plane arrive and they still what's problem whit the plane like come on men I am no flying to Europe or something a fly that supposed to be 3 hours become a 6 hours fly i spend my hoe day in the airport waiting i away have fly unite every where I go by I think is time to change read more

I attempted to order united tickets on early Friday morning but had to check my schedule at work the next day. I noticed that they offered a 72 hour fare lock for $6.99. I purchased the lock and checked my schedule. The tickets were for $1700 and fit my schedule. On Saturday, a little over 24 hours later, I checked the united website for the tickets; however, the website needed the confirmation code from the fare lock. I checked my email yet haven't received a confirmation email on the fare lock yet. I figured that I must have entered my email wrong so I contacted their customer support by phone. The first time I called, the representative said that he could not locate the number without a confirmation email. I gave him my name, email, charge number from the credit card yet he continued to say that he was unable to find it. He apologized and ended the conversation. I called back an hour later and spoke to a second representative who told me that since I had not received an email, the charge was not accepted by them and that I would not be charged for the fare lock. I asked if I could still purchase the tickets for the price offered by the fare lock. She replied that the fare lock price was $1950 and that the $1700 price was never offered. I thanked her for her time and decided to fly canada air instead for a similar price. This was Saturday at 3:00pm. Sunday at 1:00am I received an email for the first time about my fare lock; 48 hours after my purchase. At this point I had already purchased tickets that were non-refundable thinking that the representative was correct and my fare lock did not exist. I contacted United asking to be refunded for the $6.99 because I should not have to pay for a service that was not offered as advertised nor able for me to access. After explaining the situation, the representative's response was as follows: Thank you for contacting United.com Web Support. I am not sure why the reservation was not found. First of all, when a Farelock is purchased, United provides you with a confirmation number for your itinerary so that you can easily find the reservation. I am showing that an email reminder was sent to you on Sunday, October 25th shortly after midnight and then again on at approximately 2 a.m. on October 26 to advise the Farelock was expiring. Both of those reminder emails contained the confirmation number (PSCND9) needed to retrieve the reservation and click to purchase the reservation (or to give to an agent to have them ticket the reservation for you.) I was easily able to retrieve the reservation by putting in the flight number and flight date and passenger name. I show that the Farelock charge was shown on the reservation with a document number which indicates it is not pending but is a valid charge. As the Farelock charge is a non refundable charge and was not ticketed before expiring, The reservation would be found by the flight date or the confirmation number, but not the farelock 016 document number. The itinerary was indeed lock in for the fare that was provided at the time of the booking. I am unable to refund that fee at this time. Thank you for using united.com. Regards, Lisa B. I'm so happy that United was so adept and worried about their customers. Thank you Lisa for your great help and I'm so glad to know that the 72 hour fare lock works only for the last 24 hours. read more

I really dont like to fly United, but I had to come home for a funeral, I live in California and had to come back to North Carolina, my first flight from California was delayed and had to rush to the next gate to make my connecting flight, it wasn't that bad I had a 40 minute window to make it, so on my return flight home my flight was delayed AGAIN! This time I only had a 10 minute window to get to my next gate, and I ran, I literally ran to the next gate and what happened that said 'sorry the doors are closed you can't board!' The plane was still there and I could see people still walking down the corridor to the plane, I will never fly with them ever again. They are the worst ever!!!! read more

i didnt see less than one star ........ been told 4 delay times : no-one seems to even know why ; awful customer service May have lost a-customer for LIFE read more

This is the worst airline on the planet, they are ripping everyone off with seat charges and baggage. In fact the entire experience of flying has degraded into and expensive frustrating experience, from the time you drive on airport property you are ripped off for parking, water and heaven forbid you would try to buy a sandwich. $10 for crappy day old sandwiches that are barely edible. read more

Buying 2 tickets 3 months in advance of my flight did not get me or my boyfriend a reserved seat. UA oversold by fourteen passengers! Really? Like 14 people are going to give up their seat! I'm not paying UA another dime if this is how they're going to treat people. Totally lame! read more

Two delayed flights on United. I took me 16 hours to go from Raleigh to St. Louis on Friday and so far it looks like it will take me 14 hours to get to SFO. They aren't willing to do anything to accommodate me or make things right. It looks like I will be taking my 1K status to another airline. Oh yeah...they sent an email saying it was weather that caused the delay. That was a lie, it was someone forgetting to close a door on the outside of the plane. United You Suck read more

United Airlines has the WORST customer experience I've ever experience in my 20 years of flying around the world. Rude employees, lying customer service, choosing money over customers, and dismiss disputes without listening and trying to find a resolution so it doesn't happen again. It's very clear United has the lowest NPS customer rating of all airlines in America. read more

Only on united would they make you pay to check a carry on bag onto their flights. worst customer service i've ever experienced on an airline. Out of all the airlines available, I will make sure to never fly them again. Do yourself a favor and do the same. read more

I have had the worst experience! I get 400$ worth of credit to use through United and have to pay a 267$ plane change fee when literally it's my credits to use. So by the end of the final cost I'm paying 800-900$ in plane tickets for 1 Adult and 1 child. That is ridiculous. Last time I will ever use United Airlines, the lady also charged me twice after I tried confirming what she was saying. I would love to hear from a manager. read more

United airlines can be one of the worst airlines in the history of all airlines. They choose to lie to you about delays and problems be issue they are selfish. We have been waiting too long for a simple technical fix. Their airplanes are also dirty and smelly and the flight attendants seem unprepared and confused. Flying can be a scary and nerve wracking experience for some. If you want a comfortable and enjoyable travel day, do NOT take United airlines to get to your destination. Honestly if I could give them 0/5 stars, I would. Safe travels to all! read more

Worse airline I have ever taken!! I was scheduled on a Seattle flight to North Carolina with a 1 hour layover in Texas. Last min, our flight was delayed a hour making us miss our connecting flight. 10 days later, flying home we ended up having another delay! This time 12 hours!!! Making in almost 24 hours till we got home. They need to get more organized! Our whole trip has been messed up. I will never fly with them again!! Not to mention no discounts were given and now we are stuck at the airport all night. Bad customer service all around! read more

PSA (primarily to make myself feel less frustrated): After traveling with my boyfriend today, I can confidently say I will NEVER be flying with United ever again. The 45-minute delay did not bother me, but what did was the fact that they overbooked our flight without accounting for excess weight which would throw off the balance of the aircraft. So because of their lack of consideration for people's time, they had to offer someone on the flight $1500 in airline points to reschedule their flight and exit the plane. Then, because of the lack of space for carry-ons, both of our bags were tagged and thrown below deck (all in the same place) only for my boyfriend's to be lost. No one could tell us what happened to it, but we didn't have time to address this given we were five minutes from missing our next flight to Raleigh. Luckily, we made it to the door in time. Upon our arrival to Raleigh, we spoke to someone in the baggage check office who had the audacity to make us feel like it was our fault the bag was lost since we didn't have a stub from the ticket put on the luggage. We were not given any sort of stub. She then proceeded to tell us "not to worry" after she messed up the address on our lost bag claim, twice. Needless to say we aren't counting on hearing from the airline about the bag. It isn't so much the lost bag as how we were treated throughout the whole process. Frankly, it was insulting. They've most certainly lost our business and I may not be any figure of authority, but I recommend hiring competent employees who have the first idea about how to talk to their customers. Do yourselves a favor and never fly United. read more

Great flying experience. Friendly competent staff, got in early on both flights, attendants were very kind to my little children. Would fly United again! read more