Typical RDU AA story. First we were told that the ground crew is understaffed. Who says that out…read moreloud? But what they meant is that we landed and our gate has a broken aircraft at it and they won't give us another gate. So we have been sitting on the runway for an hour after landing. One small uodate that they figured out what was broken on the plane blocking the gate. Bonus points for figuring that out. But here we still sit on a sunny day. I would be more upset if this was not a common thing here.

Great Service, nice staff, good food/drinks. But the window seat I got didn't necessarily have a…read morewindow, it was between a quarter of the window in front of us and half the window behind us.

RDU airport is smaller than most of the airports I've been to, but it's clean and comfortable…read moreoverall. The services seem good, and I don't have many complaints. Everything appears to be well organized, and going through TSA was smooth and efficient. The only thing I wish they have was more shopping stores. However, they have a good essentials stores so that's fine.

I want to thank the shuttle service. We arrived at 3 am and just as I pulled in the shuttle must…read morehave seen us and was right there! He loaded our suitcases and made sure we were secured. The airport its self is very large and we did have trouble with AA in getting our paid luggage tag. Machine not working. Staff telling us different things as to get it fixed. But finally we were taken care of. At that time of the morning TSA was quiet and we got right through. We arrived at the airport at midnight from Charlotte but we had to call for the shuttle because it was taking a long time for the bus to come up to the second deck to get us. But a lady had just reported in and she came and got us. She apologized that we had to wait, which was nice of her. She was pleasant and got us right to our vehicle. Again, great service from the shuttle staff. My only complaint is that we could not find the parking area for economy that was supposed to be $12 a day. We ended up at express which was $18 a day. We were told the old parking lot way out in the back had been replaced and was now for employees. It's a long drive for me to use this airport. The only thing I would suggest is that the signage be clearer for the parking areas and make sure the website is properly updated.

I love that there's a direct flight between Raleigh and Orlando, but flying SW from here is kind of…read morea drag. The terminal can get crowded and the way the seats are configured, it's not really the best layout for handling the crowds. They can do better with this as I'm sure they have some say-so over this. The other thing about the terminal is the food is terrible there with a crappy version of a decent Mexican fast casual chain, a sketchy burger place, and one of the worst pizza places I've been too. I don't think that's entirely on Southwest, but it makes me want to fly on an airline that goes to the "good" terminal.

This airline used to be one of my favorites, but the recent changes have really taken away many of…read morethe perks that made it stand out. They now charge for checked bags and assigned seats, which were benefits that previously made flying with them more appealing. With all the added fees, the overall cost has increased significantly, and I no longer consider them a budget airline. At this point, they feel much more like any other carrier, often at a comparable or even higher price. It's disappointing to see the airline move in this direction. While the service itself may still be fine, the value that once made them unique has largely disappeared. Unfortunately, I'm not as much of a fan as I used to be.

*I helping assistance and decided to call this business at +1[855] [526] {0099}. The response time…read morewas decent and the person on the line tried to help as much as possible. I had to be transferred once, but the second representative handled things better and gave me the correct information. It wasn't perfect, but it was still a workable experience. I'm leaving this review to share how things went for me personally.

I needed assistance and decided to call this business at +1[855] [526] {0099}. The response time…read morewas decent and the person on the line tried to help as much as possible. I had to be transferred once, but the second representative handled things better and gave me the correct information. It wasn't perfect, but it was still a workable experience. I'm leaving this review to share how things went for me personally.

I'm done flying with Frontier Airlines. I'm over the poor customer service and the way customers…read moreare treated. Just because it's a budget airline doesn't mean passengers should be treated with any less respect. Between the baggage restrictions and all the additional fees, you can easily end up paying close to the same price as flying with American Airlines without the frustration and humiliation I experienced with Frontier's customer service. I also find the heavy reliance on self-service processes excessive. While I understand the need to keep costs down, there should still be adequate customer support available when travelers need assistance. Unfortunately, my experience left me feeling more frustrated than valued as a customer.

Their website is laughable, try adding bags on one leg of the flight, it's actually very…read morefrustrating and funny all at one time. Don't try calling your head will spin, the wait time is hilarious. Being retired I timed how long it took me between their website, their AI bot and a phone call..... , 56 minutes.

Can't go wrong with delta! Friendly crew from Boston!…read more The staff were very kind, and let us get our trading cards from the pilots!

Super disappointed that one a 5 and a half hour flight, that you only offered pretzel mix or chips…read moreand nothing substantial to eat.

Flight: 5 (flight 2929 RDU-SJU; 2930 SJU-RDU) Service: 4…read moreComfort: 5 On Time: 5 Date: 12/13/2025 2:20pm; 12/29/2025 6:50am) Surprisingly nice and smooth flights on JetBlue flying Blue Extra to get early boarding and seat selection of seats with more room. Both flights were on time and very smooth take off and landing. Service from the attendants were good. Seats were comfortable with very good legroom. Based on the low ratings, not sure if this was luck or upgraded class, but for these flights, I would certainly fly with them again.

Poor service. Flight from Rdu to jfk was delayed for 3 hours. No one came to the gate and told the…read morewaiting passengers why. Find a different airline. Jet blue sucks

If I could go below that I would... Worst experience ever... I could not even get water.. But I…read morecould get a cup of ice.. They charge 79 for a carry on.. could be more now... Horrible customer service. I'm glad they may be shutting down. Fly Delta or American... Pretty much a major airlines instead of a budget one . And the passengers on those spirit planes... Wow... Walmart people for sure

If we could give it a -1 we would. Their corporate offices…read moreare in Fort Lauderdale. flight cancelled Ft. Lauderdale to RDU. Reimbursement or rebook 4 days later. Flight insurance was of no benefit. Our flight was cancelled due to our pilot over his limit of hours. That was the end result of boardina plane with no pilot, off the plane, on the plane,,and then grounded and gated at a different terminal with all our luggage. They were lacking pilots and crew but used inclement weather for their reason for canceling even though it was an obvious lie.So, for their benefit, insurance was useless. Understaffed and unreliable.

Excellent all the way around!!! Checking our free bags was easy. The boarding process went…read moresmoothly. The connecting flight left from the same gate as our arriving flight. Both of our flights were on time.

United airlines is very good, good food and drinks, also the flight attendants were very very nice!…read moreI love United, I would definitely go again.