If I could go below that I would... Worst experience ever... I could not even get water.. But I could get a cup of ice.. They charge 79 for a carry on.. could be more now... Horrible customer service. I'm glad they may be shutting down. Fly Delta or American... Pretty much a major airlines instead of a budget one . And the passengers on those spirit planes... Wow... Walmart people for sure read more

If we could give it a -1 we would. Their corporate offices are in Fort Lauderdale. flight cancelled Ft. Lauderdale to RDU. Reimbursement or rebook 4 days later. Flight insurance was of no benefit. Our flight was cancelled due to our pilot over his limit of hours. That was the end result of boardina plane with no pilot, off the plane, on the plane,,and then grounded and gated at a different terminal with all our luggage. They were lacking pilots and crew but used inclement weather for their reason for canceling even though it was an obvious lie.So, for their benefit, insurance was useless. Understaffed and unreliable. read more

Shantae at RDU saved Stephen's trip! Thank you Spirit and Shantae! She hooked us up and very kind and gracious.

I flew Spirit "Comfy" seat on my way from Raleigh to Florida....what a rip off. You have to pay to "Move Up to Comfy Seats", they were not. I leads you to believe that you will have extra space because there is no one in the middle seat. What they fail to mention, there is a metal tray, that is not moveable, taking up all the room in the middle seat. On the flight home I had to pay $290 to "Upgrade" to "BIG Seats"....if anything they are worse than the Comfy seats. Seats are narrow at the bottom \ / v shaped seat which being a handicapped person, actually any person, as others on similar seats felt the same. Also, arm in the middle is 12" or more between the seats taking up the additional room. SO BIG IS A RIP OFF TOO!!! read more

First experience with Spirit and unfortunately it was not completely positive. My flight from Raleigh to Boston original rescheduled for a 6:05 PM was delayed three times starting hours before when getting email notifications. At approximately 7 PM an email, not a gate agent notified me and all the others on a packed plane it was cancelled. With no other flights out the scramble was on to locate another flight which I did on Southwest. Everything was very smooth after walking over to terminal 2 and being screened again. My interaction with Spirit customer service over the phone was excellent. A refund was applied for 50% of the value plus baggage. The credit was immediately applied. I was confirmed on the back half return flight with no additional fees. Unfortunately the change to Southwest was $225 more. Spirit is a discount airliner, so expect no frills and charges on everything À la cart. That includes baggage, seats, drink service and even boarding passes at $10 a pop if an agent prints them for you. Use the kiosk and save. The positive is dirt cheap tickets and pray your itinerary is completed with no hassle. I may be willing to give Spirit another shot in the future. read more

Flight: RDU to Ft Lauderdale Service: 3 Cost: 2 Date: 6/14/2019 This was my first flight with Spirit. I understand the concept they're trying to accomplish here, but the problem is the cheaper ticket is the only real advantage they have (and not much of one), but not the overall cost of flying. In comparison to a competitor airline for the same flight and date, Spirit was actually higher in overall cost as they charge almost double for baggage than their competitor and of course any food costs extra. The service on the flight was typical of any other airline, but the staff didn't seem as approachable as I've experienced on other flights. Unless the flight costs much less than any other flight, I probably won't choose Spirit. read more

I booked my nephew a flight on Spirit Airlines for departure today at 1:20 pm. He did not have a carry-on and was not checking any luggage. I tried to check him in online this morning but it said we needed to see an agent at the airport. We got to the agent's desk at 12:15 pm, but the agent said he was too late and refused to check him in. I explained to her that he was not traveling with any type of luggage and tried to understand why she would not provide him with his boarding pass. She kept insisting that it was too late although there was more than 45 minutes remaining for him to board that flight. I then tried to get him rebooked on another flight but it came with an additional cost of $99 and a different departure date! It was important that he got to his destination by a certain date and time, so what she proposed was not going to work. I then called their 800 number, explained the situation and tried to have a different resolution with no luck. In fact, the agent on the phone tried to tell me that he needed to physically check in no later than 2 hours in advance for a domestic flight. Are you kidding me?? That made no sense whatsoever and is inconsistent with all the other reputable airlines. Needless to say, I was unable to find a resolution through Spirit. I had to purchase another ticket on a different airline. Additionally, I lost my money for the Spirit ticket as it was non-refundable. This airline does not compare to the standards of a reputable airline at all! This was my very first time booking with Spirit, and it is absolutely my last time booking with them! They are not worth your time, efforts, nor money! They are not compassionate, lack empathy and over all they are a huge rip-off!!!! Never again!!!! read more

Very disappointing to say the least. I am speaking for my daughter that was trying to save money and got into a situation where she had to pay for a carry on $52. which made her airfare more expensive than top competitors. The attendants were rude and not helpful at all, because she protested payment they threatened to kick her off the flight. My daughter learned her lesson...no more spirt Airlines! That goes for our whole family and friends..Ive put the word out. Worst Airline I experienced...my husband and I had bad experiences with them as well years ago. Some things never change :~( read more

Their bag policy is inconsistent. I was allowed to bring my suitcase on the first flight. For the connection, suddenly I'm told I'd have to pay $65 to bring my suitcase onboard -- that's a lot of money to be surprised with. It would be one thing if this was noted on the itinerary or on the boarding pass or at the gate, but when you surprise customers with an amount like that, your operation is borderline shady. Spirit also charged for their snacks and drinks. I'll never fly with them again! read more

I was forced to pay $52 for carry-on luggage... not sure why. This was my first time flying with Spirit, and it has been a disappointing experience. I chose Spirit under the impression that flights were cheaper. However, that is FALSE. After paying the cost for seating and luggage, Spirit becomes more expensive than many airlines. I absolutely will NOT utilize Spirit Airline anymore. Not to mention the hour wait for my luggage after landing. read more

Spirit Airlines - Overly priced luggage fees. - Airlines Near Me - Morrisville, North Carolina

The pilot did an amazing job landing the plane, and all of the staff were really nice and always helpful. Although the in-air food was a little pricey, there were a lot of options to choose from. read more

Spirit Airlines has to be the absolute worst airline I have ever encountered. My first time trying with this airline, my flight was delayed numerous times and then it was canceled. Once calling their customer service number, they provided no hotel voucher or any other vouchers to other airlines. Because of Spirit Airlines, I now have to miss 2 additional days of work. read more

Flight (835, RDU-ORD 12/26/19) was delayed for over 3 hours and gate was changed several times, with literally no explanation whatsoever. Absolutely perfect weather in both RDU & ORD. Offered $50 voucher for inconvenience. read more

My flight got canceled so I had to sleep in the airport thanks to them! I had to sleep on the ground and with my severe back problems I had to get surgery because the sleeping was too much on my back. Then I brought my service pig on the flight and they threatened to throw the pig off the flight if I didn't put him under my chair. They treated me and my pig like monsters and when I asked for water they took a cup and threw it on me. I am disgusted! read more

canceled flight last minute. flights now triple the price. make it virtually impossible to get a refund. insistent on giving you a credit that expires in 6 months. will never book with them again. read more