JetBlue check-in out of San Juan Airport was a different experience compared to NYC or Bradley airports. It felt very disorganized, & the lines were extremely long which made everything feel slow & a bit stressful. I also needed an accommodation & ended up waiting quite a while b4 getting assistance. Part of the delay came from not being told at the check-in counter that I needed to show my boarding pass @ the accommodation station. I was told someone would be w/ me shortly & to sit by the accommodation area, so I waited (but it ended up taking longer than expected). Eventually, I realized what was going on & went up to the accommodation station myself. When I got there, the employee acted as if I was supposed to already know I needed to present my boarding pass, which added to the frustration in the moment. The long waits & lack of clear instructions made things more difficult than it needed to be. However,when I got to the JetBlue gate the employees there were way nicer & helpful. They seemed to have it together. So it's a mixed experience. read more

JetBlue Terminal - Airport Terminals Near Me - Carolina, Puerto Rico

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I arrived in San Juan on a very late flight. My plane and another flight landed around the same time, so there were a lot of passengers heading to baggage claim at once. I didn't notice any staff members in the area, but once we found the correct baggage carousel, our luggage started arriving fairly quickly and we were able to collect our suitcases without much delay. After exiting the terminal, we requested an Uber, and our driver arrived within just a few minutes. We were picked up right outside the terminal and didn't need to walk to specific ride-share areas. read more

I love this terminal always fast and efficient especially if you're a JetBlue member and have the application on your phone. You can check in for your flight 24 hours ahead. Luggage takes are now printed at kiosk so you're all set without the hassle of getting online a line. Staff are very hospitality and accommodating to all. read more

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Jet blue airlines suck, my flight to NYC from Puerto Rico has been delayed from 1:10 to 3:20 then 4:40 now 5:25pm. This is ridiculous I received the 1st notification when I was already at the airport. Now the notifications are coming in. I'm a frequent Jetblue flyer, but this will be my last. They need too get their act together. read more

JetBlue is the BEST!! They have great staff, good snacks, clean air, and personalized greetings at your seat! What more could you need! read more

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I'm a millennial so checking in online is my go to, however we all had issues. Once we arrived at the airport (early) we tried to get our bag tags from the kiosk and were unsuccessful. We were helped by an amazing employee who was doing a great job for multiple people. Since we were not the only ones with this issue, she allowed us all to wait in one area and then kindly explained to her coworkers what the issue was. No one was really telling us but could have been a multitude of reasons, snow storm being the biggest. Everyone was nice snd professional. Thank you to this one woman who went out of her way to help. I wish I grabbed her name so I could praise her even more. Once we were through security, which took forever (not a Jet Blje issue) the terminal was nice. A big open area with ample seating, shopping and dining areas. My only criticism is that the bathrooms could use a little work but it was a hectic day trying to get everyone out on time before the impending East Coast snow storm. read more

God bless the young lady at jet blue counter in san juan. You truly made up for all the madness i been through today. Being lied to about return of my bag. Tsa taking my flip flops an putting them through screener. Oh an the one who was going to call an have me put out airport for saying oh my god. You are a true blessing. Stay patient an nice. Never lets others change you... People need kindness at times. read more

JetBlue Terminal - Street view from room. - Airport Terminals Near Me - Carolina, Puerto Rico

The crankiest staff, terrible customer service, dingy looking terminal. Stick with Delta!!!

No issues, I've come to realize a lot of people fly with JetBlue, although they may have a lot of delays their accommodations and customer service made up for that. Everyone has bad days and sometimes it's the wrong time and the wrong place. Just remember there is always tomorrow. Thank you to the staff for their patience even when it doesnt pay read more

JetBlue Terminal - Airport Terminals Near Me - Carolina, Puerto Rico

The A side terminal although it is big and spacious it lacks food choices that B, C. And D offers. There is only a Fresh @ the gate, a convenience store and a trinket market. The other sides offers a Starbucks, Popeyes, Margaritaville, a Dominoes, and other food options. read more

JetBlue Terminal - Gates A1-2 - Airport Terminals Near Me - Carolina, Puerto Rico

Different experience for an airport. At least for me. The terminal is like a full on shopping mall! For designer perfumes, jewelry, alcohol, trinkets, chocolate and Puerto Rican items, they have it. There are plenty of areas to sit and places to eat. The only complaint I have is that I was sitting on an end cap area and an employee dragged a garbage can all the way over next to me to flip it open right next to me and started cleaning the most stinkiest trash can. I did look at him like he was crazy and he spoke back to me in Spanish telling me I could go sit somewhere else. I truly could not fathom why on earth he would have dragged the can that was next to the terminal entrance right next to me. I mean a good 15-20 feet. The majority of employees speak English, and can help guide you if you are lost or looking for something. The bathrooms were clean. The food prices were higher than normal. I did get a chai tea from a coffee shop and it tasted like ammonia. I tossed it. Maybe they cleaned the machine and didn't rinse it well. Again, give yourself some extra time if you like to shop. Enjoy! read more

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I used to prefer jet blue .. flew out of jfk New York the people who are supposed to be happy and overly happy are the crew ... you got to be kidding me could they smile why in the world would someone choose this career if they have no patience and customer service ...time to try other airline read more

First of all there is not enough staff for how many people are using JetBlue. This terminal does not have enough seats. If your flight is canceled these are the steps: 1. Ask for hotel voucher. They have an onsite hotel (Airport Hotel terminal D) but if you book through an online site they will not give you a voucher. 2. Food voucher is $16 per person per day is a joke and it can only be used at the airport. 3. JetBlue will not issue voucher for more than one day at a time. My advice try to get a hotel voucher and don't waste time for a food voucher. I spent over 1k to leave San Juan. Come prepared to pay if they cancel a flight. read more

JetBlue is my fave airline and having direct flights from NYC to Puerto Rico is a bonus. We flew down with a JetBlue special getaway package for a 4 day weekend to party at the San Sebastian Festival. Their terminal at this airport is on the smaller side, but as with others its modern, clean, bright, has charging stations, a decent amount of places to grab some food, and a dining area with plenty of seating. Bathrooms were clean too. No complaints as we were only there a short time after arriving and then waiting for our flights home happy but exhausted. Way too much drinking, dancing, and mofongo! read more

The terminal was very clean and had huge open spaces. Very surprised to see open businesses at 2:00AM. We were able to get a bite to eat and a beer. In addition duty free shopping was available at that time of the day. Also a convenience shop with souvenirs, magazines and snacks was open as well. They had plenty of locations to be able to charge all your electronics without having to fight for a charging station. The only drawback would be the hard metal seats you had to sit on at the gate but the food court chairs were actually quite comfortable. read more

JetBlue Terminal - Airport Terminals Near Me - Carolina, Puerto Rico

Very odd terminal compared to the one where American is it definitely has less food choices. Two noticeable ones is Margaritaville and Starbucks which would have been nice as I prefer their coffee beans over the ones used on this island. As for the Jet Blue gate it is odd looking just a single doorway. All seating is in the center of the terminal. I was sitting further down adjacent to the Puerto Rican souvenir store the music was blaring so I could not hear my group being called. Please note since you are not in the United States all groups are called out in Spanish first not English. In fact they go on a very long time in Spanish I was looking for assistance to when my group was called. Once they finally did I went with the rest of the cattle to wait. Definitely not the best way to fly but I wanted to get home already. People are nice enough at least there is no pushing or shoving. The person at the gate does not attempt to take your bag as the overhead bins are full. However once you get to entering the plane there is a Jet Blue employee with luggage tags in hand. Thankfully I made the cut off and was spared. read more

JetBlue Terminal - Airport Terminals Near Me - Carolina, Puerto Rico

Meh! It's fine as a terminal but if you walk through the other terminals, this one is clearly the undesirable cousin. The chairs are Metal and uncomfortable and there are a good amount of dining options but nothing great. It's an okay terminal n read more

JetBlue Terminal - Terminal architecture - Airport Terminals Near Me - Carolina, Puerto Rico

I had tried other airlines and I'll always prefer Jet Blue! The terminal is nice and clean. With places to grab a bite to eat or a drink. Great layout, the gates are closed to each other conviniese for us travelers. read more

Being one of the "TrueBlue" flyers, I've been at a lot of JetBlue Terminals and this one, comprising most of Terminal A, is by far the best. It's bright, spotlessly clean, spacious with exceptionally wide terminal corridors and equipped with what is, for an airport, a rather decent as well as varied food court; Mango's being my favorite for a drink or quick bite to eat. One downside is, but typical with every airport, higher food and drink prices. Another being that though there is a duty free store, you won't be saving very much and on certain items you'll in fact be paying more at duty free than you would elsewhere. As for seating while waiting to board, it is very nicely arranged in that the boarding areas are not all crowded together wherein you often end up mixed with people boarding other planes for other flights. read more

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I'm not sure of why this airport receives such negative reviews, this terminal isn't bad at all. Ya'll should get on a plane and fly 15 minutes to St. Thomas next door to experience true rude and terrible customer service with 3rd world facilities. They serve that up 'tude as soon as you step off the airplane there. It looks like this terminal has recently finished a renovation. There's a small food court that offers Dominos, Carls Jr, Popyes, Quiznos and Mango's restaurant and bar. Slot machines are plentiful if you're looking to get lucky before takeoff, there are two convenience stores that offer grab and go options, and a massive duty free shop that looks like a miniature Nordstrom and a cute dog boutique. They have since added a charging station, so a few yelpers reviews about that have been addressed and they also must have added bathroom stalls because there are a ton of them on the women's side. The seating is comfy and there are a ton of places to camp up while you wait for your flight. The only thing I would say is terrible is the price of everything. Its expensive in here and I wouldn't shop unless you badly needed something, but why can't you wait until you get to your destination? The agents here were also all very nice, I didn't get any of the terrible customer service written about in other reviews. Maybe they all went through more training? Folks there are worst places you can get stuck at like the airport in St.Thomas. Sometimes you don't know of what bad is until things get worse. #HolaPuertoRico read more

JetBlue is the worst airline ever, save yourself the time and struggle to get anywhere with them. They have horrible employees and the people that work for JetBlue in general do not have common knowledge at all. They delay all their flights yet they are the ones being RUDE to you. I WILL NEVER FLY JETBLUE! NEVER, EVER, EVER. ALL THEY WANT IS MONEY BUT WONT EVEN TREAT THEIR CUSTOMERS WELL AT ALL. read more

Early for our flight we decided to head to the lounge expecting to relax .. not enough sitting area NO Bathroom ! The young ladies were very helpful at the counter ! read more

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Pretty painless getting through security but watch out for needless upgrades offered by JetBlue. Upon checking in on our return back to the states we were offered quicker check-in for the TSA checkpoint for $10 per. We declined and were glad we did when we saw travelers in the priority line moving slightly faster at boarding pass checkpoint but joining us regular travelers in the telephone booth scanner checkpoint. Everyone had to remove their shoes. read more

Where do I start? Very depressing terminal. Worst lounge I have ever been to and the terminal fast food staff are horrible. Was asked to register twice in 15 minutes as staff changed shifts. Food looked horrible and unapproachable with no staff in attendance. Left lounge to get food from fast food stands with less luck. Betsy from the fast food stand looked as if she hated her job second to hating customers. Not a pleasant experience. Will look at other airline options next travel. Not worth the poor service for price. read more

Flew from DCA to here for vacation. While I enjoyed the first leg of my trip to STT, my flight was delayed twice only to fly 18 minutes from San Juan to STT. My layover was 5 hours and had been delayed twice...ugh, JetBlue I did not enjoy sitting at the airport for 1/2 my day in which l could have been enjoying my vacation w/ family...but I made it safe. My only 2 suggestions, can you guys get more working wall outlets ? As this is the day or social media people meed working wall outlets for cell phones and tablets. Often times people will have e-boarding tickets as opposed to paper tickets so this would help. Also...the chairs at the airport are very uncomfortable. Chairs with passing & even charging ports in the seats or charging ports/kiosks near seating areas would be nice for customers as well. Thank you ! read more

Seriously, Jet Blue has the best service. From the customer service to the amenities. It seriously has the most legroom out of any airline, the employees are happy to help you and there's free snacks. We took a straight flight from here to Puerto Rico and the flight was a little over four hours. A great short trip for a family spring vacation. The planes were ere nice and clean. Really enjoyed traveling with Jet blue! read more

This terminal is very small. But that is just because the airport itself is very intimate. They have a lot of decent stores. Not too sure of the pricing because I never buy things in the airport except food haha. The bathrooms in this terminal are also very small, and for the ladies, you'll have to wait on a line. If you walk futhur down you should find some empty ones. This isn't the best JB terminal I have been too, but it isnt the worst either . read more

JetBlue Terminal - Airport Terminals Near Me - Carolina, Puerto Rico

5/2/21 - traveling from San Juan to New York with my uncle this morning. The staff at the terminal were unbelievable! The woman who assisted us with The wheelchair to help my uncle was fabulous. I was carrying 3 bags plus the small dog carrier and would have been lost (literally and figuratively) without her help. I wish I got her name, but if anyone at San Juan Airport knows the tall woman with the light brown pony tail who works in transportation, please let her supervisor know. And the rest of the staff was terrific too. No wonder Jet Blue is my favorite airline. read more

My vacation was wonderful !! until I took a tumble. My other half lost his phone to the BVI waters. We got to SJU airport headed to the jetblue counter. Natalia was at the customer help counter. She greeted us with such a lovely smile. She help us find our flight information. And continued to help to get us sooner then we expected. NATALIA you are a true precious JEM!! Jetblue should be very proud to have you on board!! read more

This spot is the worst. Right now no power no a/c. If you have access to priority pass (the lounge) close early by 3:30 pm. This's the worst airport I in PR read more

The JetBlue Terminal is nice and has a modern touch to it. There are plenty of places to recharge your devices and a large food court. Clean bathrooms are also a nice bonus. This terminal is much nicer than the other end of the airport. read more

JetBlue Terminal - Terminal - Airport Terminals Near Me - Carolina, Puerto Rico

It looks like this terminal has recently finished a renovation. There's a small food court that offers Dominos, Carls Jr, Popeyes, Quiznos and Mango's restaurant and bar. There are two convenience stores that offer grab and go options, the duty-free shop area is an OK compared to other airports.The seating area is comfortable and there are a ton of places to camp up while you wait for your flight. Prices are way too high on food, but like any other airport is all the same. The only thing I would say is terrible is the price of everything. The agents here were also all very nice, read more

JetBlue Terminal - Airport Terminals Near Me - Carolina, Puerto Rico

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Terrible service at this airport and jet blue. They wouldn't allow us to get off the flight, in turn we missed the connecting flight and spent the day sitting at the airport. Extremely ridiculous considered the flight we purchased tickets for was still sitting on the runway and they didn't wait for the passengers from the previous flight. They must have resold our tickets. Jose and Jasmine are useless brick walls. The $16 voucher is a joke that should be ripped up in there face. read more

Our flight was supposed to leave @2 pm and arrive @ 5pm they delayed us and all flights that day we ended up arriving after 11pm. I had a 2 hour drive to my accomodation and when I arrived I couldn't get my car rental because the company closed at 10 pm, there were no vacancies near us and we ended up have to pay over double for a last minute rental. When we called they said they do not reimburse. It was all they're fault. If they had arrived on time I wouldn't have spent an extra 450 dollars thanks jet blue. read more

What a miserable space to spend hours waiting for a delayed flight!!! Here's a hint: more places with liquor!!! People are happier when they can drink. This is San Juan...why is there not a rum bar with music in the airport? There is one restaurant that serves liquor and it is limited and ridiculously expensive. I don't know if it's Jet Blue's fault or the airport's fault, but it's a pretty miserable experience here unless you want to occupy your time in the duty free store or the food court. The only plus is the presence of charging stations in the food court. read more

One of the worst Jetblue terminals I've been to. Food options are only fast food that is far below the quality you'd find from the same chains outside the airport. The Quiznos we had was pretty poor. If you want a beer, forget about it. A Medalla light at the only restaurant that sells alcohol runs $9 for draft, $10 for bottles and $11 for wine. And that's not including 11.5% tax! There are no spots to fill up water bottles other than low flow drinking fountains which can only manage half a bottle. The bathrooms are small and were not very clean when we visited. But hey, there's plenty of "duty free" spots to buy stuff. read more

Highlight was Carl's Jr. Restaurant past security. Great restaurant, nice staff, free refills! This is the only Carl's Jr. In Puerto Rico and you can only go to it if you are going or coming to PR. Hey Carl, open some more restaurants please. Downer is only one set of bathrooms in the terminal. Fortunately, there was space for me to pee at the sink (jk). Brilliant marketing move for Dufry duty free shop: Not only are you corralled through the store after security, you wind through the store- have a bag handy so you can nick a bottle of hooch while you stampede through with 100 other travelers. I left my bag by the window where I was sitting and walked 20 feet away to buy coffee and a JetBlue agent promptly grabbed it and took it to the counter when I wasn't watching. Fortunately, a fellow traveler narced on the agent and I got my bag back. Jesus, if I passed security, how about keeping your goddamned hands off my shit! read more

Always have wifi and charging stations. The terminal was very Clean and organized. The restrooms were also clean.

My BF and I had a bad experience with JetBlue. We were in different flights and our experiences were similar. Really disappointing because I have been flying with JB over the past years and we really enjoyed. On our way to Puerto Rico we flew together from NY and the personnel at the gate were rude. Coming back we took different flights, he left at 230pm and for some reason arrive in JFK around 9pm they had to stop in EWR and change pilots because the pilots were over their flying hours. My flight was a 2 am and was delay till 430 am. At 430 am they announced that the pilots that arrived couldn't flight back because they were over their flying hours and next flight was 930 am. I was exhausted by 5 am decided to book a flight with Delta and I left at 7 am. JetBlue ruined my relaxing vacation in PR read more

JetBlue Terminal - Got some bruised from sleeping in the floor. I was exhausted!!!! - Airport Terminals Near Me - Carolina, Puerto Rico

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One of the best Jet Blue terminals that I have left from the best was of course the old TWA JetBlue terminal at JFK airport lots of space easy to get in out and check your luggage straight through to your destination read more

JetBlue Terminal - Bright very airy and lots of space nice place to take off from - Airport Terminals Near Me - Carolina, Puerto Rico