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Recommended Reviews - JetBlue Terminal
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God bless the young lady at jet blue counter in san juan. You truly made up for all the madness i been through today. Being lied to about return of my bag. Tsa taking my flip flops an putting them through screener. Oh an the one who was going to call an have me put out airport for saying oh my god. You are a true blessing. Stay patient an nice. Never lets others change you... People need kindness at times.
No issues, I've come to realize a lot of people fly with JetBlue, although they may have a lot of delays their accommodations and customer service made up for that. Everyone has bad days and sometimes it's the wrong time and the wrong place. Just remember there is always tomorrow. Thank you to the staff for their patience even when it doesnt pay
Different experience for an airport. At least for me. The terminal is like a full on shopping mall! For designer perfumes, jewelry, alcohol, trinkets, chocolate and Puerto Rican items, they have it. There are plenty of areas to sit and places to eat. The only complaint I have is that I was sitting on an end cap area and an employee dragged a garbage can all the way over next to me to flip it open right next to me and started cleaning the most stinkiest trash can. I did look at him like he was crazy and he spoke back to me in Spanish telling me I could go sit somewhere else. I truly could not fathom why on earth he would have dragged the can that was next to the terminal entrance right next to me. I mean a good 15-20 feet. The majority of employees speak English, and can help guide you if you are lost or looking for something. The bathrooms were clean. The food prices were higher than normal. I did get a chai tea from a coffee shop and it tasted like ammonia. I tossed it. Maybe they cleaned the machine and didn't rinse it well. Again, give yourself some extra time if you like to shop. Enjoy!
The terminal was very clean and had huge open spaces. Very surprised to see open businesses at 2:00AM. We were able to get a bite to eat and a beer. In addition duty free shopping was available at that time of the day. Also a convenience shop with souvenirs, magazines and snacks was open as well. They had plenty of locations to be able to charge all your electronics without having to fight for a charging station. The only drawback would be the hard metal seats you had to sit on at the gate but the food court chairs were actually quite comfortable.
Very odd terminal compared to the one where American is it definitely has less food choices. Two noticeable ones is Margaritaville and Starbucks which would have been nice as I prefer their coffee beans over the ones used on this island. As for the Jet Blue gate it is odd looking just a single doorway. All seating is in the center of the terminal. I was sitting further down adjacent to the Puerto Rican souvenir store the music was blaring so I could not hear my group being called. Please note since you are not in the United States all groups are called out in Spanish first not English. In fact they go on a very long time in Spanish I was looking for assistance to when my group was called. Once they finally did I went with the rest of the cattle to wait. Definitely not the best way to fly but I wanted to get home already. People are nice enough at least there is no pushing or shoving. The person at the gate does not attempt to take your bag as the overhead bins are full. However once you get to entering the plane there is a Jet Blue employee with luggage tags in hand. Thankfully I made the cut off and was spared.
Being one of the "TrueBlue" flyers, I've been at a lot of JetBlue Terminals and this one, comprising most of Terminal A, is by far the best. It's bright, spotlessly clean, spacious with exceptionally wide terminal corridors and equipped with what is, for an airport, a rather decent as well as varied food court; Mango's being my favorite for a drink or quick bite to eat. One downside is, but typical with every airport, higher food and drink prices. Another being that though there is a duty free store, you won't be saving very much and on certain items you'll in fact be paying more at duty free than you would elsewhere. As for seating while waiting to board, it is very nicely arranged in that the boarding areas are not all crowded together wherein you often end up mixed with people boarding other planes for other flights.
JetBlue check-in out of San Juan Airport was a different experience compared to NYC or Bradley airports. It felt very disorganized, & the lines were extremely long which made everything feel slow & a bit stressful. I also needed an accommodation & ended up waiting quite a while b4 getting assistance. Part of the delay came from not being told at the check-in counter that I needed to show my boarding pass @ the accommodation station. I was told someone would be w/ me shortly & to sit by the accommodation area, so I waited (but it ended up taking longer than expected). Eventually, I realized what was going on & went up to the accommodation station myself. When I got there, the employee acted as if I was supposed to already know I needed to present my boarding pass, which added to the frustration in the moment. The long waits & lack of clear instructions made things more difficult than it needed to be. However,when I got to the JetBlue gate the employees there were way nicer & helpful. They seemed to have it together. So it's a mixed experience. read more
6 months ago
I love this terminal always fast and efficient especially if you're a JetBlue member and have the application on your phone. You can check in for your flight 24 hours ahead. Luggage takes are now printed at kiosk so you're all set without the hassle of getting online a line. Staff are very hospitality and accommodating to all. read more
11 months ago
God bless the young lady at jet blue counter in san juan. You truly made up for all the madness i been through today. Being lied to about return of my bag. Tsa taking my flip flops an putting them through screener. Oh an the one who was going to call an have me put out airport for saying oh my god. You are a true blessing. Stay patient an nice. Never lets others change you... People need kindness at times. read more
1 year ago
No issues, I've come to realize a lot of people fly with JetBlue, although they may have a lot of delays their accommodations and customer service made up for that. Everyone has bad days and sometimes it's the wrong time and the wrong place. Just remember there is always tomorrow. Thank you to the staff for their patience even when it doesnt pay read more
The A side terminal although it is big and spacious it lacks food choices that B, C. And D offers. There is only a Fresh @ the gate, a convenience store and a trinket market. The other sides offers a Starbucks, Popeyes, Margaritaville, a Dominoes, and other food options. read more
11 months ago
Different experience for an airport. At least for me. The terminal is like a full on shopping mall! For designer perfumes, jewelry, alcohol, trinkets, chocolate and Puerto Rican items, they have it. There are plenty of areas to sit and places to eat. The only complaint I have is that I was sitting on an end cap area and an employee dragged a garbage can all the way over next to me to flip it open right next to me and started cleaning the most stinkiest trash can. I did look at him like he was crazy and he spoke back to me in Spanish telling me I could go sit somewhere else. I truly could not fathom why on earth he would have dragged the can that was next to the terminal entrance right next to me. I mean a good 15-20 feet. The majority of employees speak English, and can help guide you if you are lost or looking for something. The bathrooms were clean. The food prices were higher than normal. I did get a chai tea from a coffee shop and it tasted like ammonia. I tossed it. Maybe they cleaned the machine and didn't rinse it well. Again, give yourself some extra time if you like to shop. Enjoy! read more
The terminal was very clean and had huge open spaces. Very surprised to see open businesses at 2:00AM. We were able to get a bite to eat and a beer. In addition duty free shopping was available at that time of the day. Also a convenience shop with souvenirs, magazines and snacks was open as well. They had plenty of locations to be able to charge all your electronics without having to fight for a charging station. The only drawback would be the hard metal seats you had to sit on at the gate but the food court chairs were actually quite comfortable. read more
7 years ago
Very odd terminal compared to the one where American is it definitely has less food choices. Two noticeable ones is Margaritaville and Starbucks which would have been nice as I prefer their coffee beans over the ones used on this island. As for the Jet Blue gate it is odd looking just a single doorway. All seating is in the center of the terminal. I was sitting further down adjacent to the Puerto Rican souvenir store the music was blaring so I could not hear my group being called. Please note since you are not in the United States all groups are called out in Spanish first not English. In fact they go on a very long time in Spanish I was looking for assistance to when my group was called. Once they finally did I went with the rest of the cattle to wait. Definitely not the best way to fly but I wanted to get home already. People are nice enough at least there is no pushing or shoving. The person at the gate does not attempt to take your bag as the overhead bins are full. However once you get to entering the plane there is a Jet Blue employee with luggage tags in hand. Thankfully I made the cut off and was spared. read more
Meh! It's fine as a terminal but if you walk through the other terminals, this one is clearly the undesirable cousin. The chairs are Metal and uncomfortable and there are a good amount of dining options but nothing great. It's an okay terminal n read more
5 years ago
Being one of the "TrueBlue" flyers, I've been at a lot of JetBlue Terminals and this one, comprising most of Terminal A, is by far the best. It's bright, spotlessly clean, spacious with exceptionally wide terminal corridors and equipped with what is, for an airport, a rather decent as well as varied food court; Mango's being my favorite for a drink or quick bite to eat. One downside is, but typical with every airport, higher food and drink prices. Another being that though there is a duty free store, you won't be saving very much and on certain items you'll in fact be paying more at duty free than you would elsewhere. As for seating while waiting to board, it is very nicely arranged in that the boarding areas are not all crowded together wherein you often end up mixed with people boarding other planes for other flights. read more
2 years ago
8 years ago
5 years ago
Early for our flight we decided to head to the lounge expecting to relax .. not enough sitting area NO Bathroom ! The young ladies were very helpful at the counter ! read more
6 years ago
3 years ago
This terminal is very small. But that is just because the airport itself is very intimate. They have a lot of decent stores. Not too sure of the pricing because I never buy things in the airport except food haha. The bathrooms in this terminal are also very small, and for the ladies, you'll have to wait on a line. If you walk futhur down you should find some empty ones. This isn't the best JB terminal I have been too, but it isnt the worst either . read more
5 years ago
7 years ago
5 years ago
7 years ago
The JetBlue Terminal is nice and has a modern touch to it. There are plenty of places to recharge your devices and a large food court. Clean bathrooms are also a nice bonus. This terminal is much nicer than the other end of the airport. read more
8 years ago
It looks like this terminal has recently finished a renovation. There's a small food court that offers Dominos, Carls Jr, Popeyes, Quiznos and Mango's restaurant and bar. There are two convenience stores that offer grab and go options, the duty-free shop area is an OK compared to other airports.The seating area is comfortable and there are a ton of places to camp up while you wait for your flight. Prices are way too high on food, but like any other airport is all the same. The only thing I would say is terrible is the price of everything. The agents here were also all very nice, read more
4 years ago
4 years ago
12 years ago
7 years ago
My BF and I had a bad experience with JetBlue. We were in different flights and our experiences were similar. Really disappointing because I have been flying with JB over the past years and we really enjoyed. On our way to Puerto Rico we flew together from NY and the personnel at the gate were rude. Coming back we took different flights, he left at 230pm and for some reason arrive in JFK around 9pm they had to stop in EWR and change pilots because the pilots were over their flying hours. My flight was a 2 am and was delay till 430 am. At 430 am they announced that the pilots that arrived couldn't flight back because they were over their flying hours and next flight was 930 am. I was exhausted by 5 am decided to book a flight with Delta and I left at 7 am. JetBlue ruined my relaxing vacation in PR read more
11 years ago
5 years ago
13 years ago
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