IT was my first time coming to Puerto Rico and my flight arrived on time. It was late on a Friday…read moreand everything looked clean. The shuttle service to rental cars was awesome, we were out in no time. The only issue is not enough bathrooms for when it's busy. The like in terminal C was terrible. What's really funny is they trying to get you drunk before you make it to your gate, there samplers and alcohol sales right after tsa.

This is an old airport that is in desperate need of renovation. There is no power outlets for…read moreworking on your computer. No water stations. Water is ridiculously expensive when there are no options other than possible contaminated water fountains. Bathrooms are filthy. The pros are air conditioning, fast FDa and TSA pre-check.

I used VAL for my trip to Vieques last week. It was a round trip fare leaving and returning to Isla…read moreGrande airport. This small airport is very close to Old San Juan and alongside the cruise port terminal. The terminal building is small but adequate with no food or beverage other than a vending machine. VAL has a 25 lb. luggage limit weight and then you pay $1.50 for every pound over that up to a max weight of 50 lbs. VAL operates Britten Islanders which are high wing 2 engine propeller planes that seat 10 including the pilot. You sit 2 abreast and are assigned your seat by your weight with the lightest people sitting in the back. From this airport it is about a 30 minute flight to Vieques flying about 1500 feet in altitude at about 110 knots. The flight is scenic and almost all over land skirting the coastline except for the last 12 miles being over water between the two islands. My outbound and return flights went smoothly and the staff was courteous and professional. Currently flights are $85 each way. Since the only other way to Vieques is by ferry leaving from Ceiba you have to get to Ceiba and then hope to buy a ticket on the ferry (which is very cheap) and then the ride over is about 45 minutes before you get to Vieques. Obviously flying saves a lot of time and is especially convenient if you are in San Juan. If I were to return to Vieques I wouldn't hesitate to fly again with VAL. P.S. this review is for flying out of Isla Grande (SIG) airport. VAL also flys out of Luis Munoz Marin (SJU) International airport which is the big airport in San Juan. VAL flights from that airport are more expensive but more convenient if you are flying into Puerto Rico and then want to make an immediate connection to Vieques.

Polite staff and friendly pilots. In my experience they have been great. No complaints. The…read moreadvantage they have over Air Flamenco is they fly to both Vieques and Culebra.

One of the weakest lounge experiences I've ever had. The…read morelounge was under construction and didn't have a working restroom either. The food selection was awful. Salad and toppings that looked like they've been sitting out forever, a coffee section with very limited options. The sitting area sucked too. It was packed l. There wasn't much an hour wait with a huge line just to get in after we arrived. People were sitting on the floor because all the tables and couches were taken. If you got up, someone was waiting to steal your seat. It was nice to grab a coffee and some sodas, but we didn't stay long!

Not the best experience ever and def felt third world country-ish. It was very sad with old wilting…read moreserve yourself salad bowl with prepackaged lettuce. Mini sandwiches with sad droopy melted cheese from the warmth of the room. Some sort of salty soup, lukewarm coleslaw. Nothing edible. Luckily they have a QR code where we could order some warm food. The menu never changes for this. Always arroz con candles, steamed frozen veggies from a bag, and tough chewy pork pieces claiming to be pernil. Oh they also have penne with Alfredo or penne with marinara. Sometimes the microwave doesn't work so they don't serve the food leaving u to wait in the extremely long lines outside to order fast food from the terminal. I will say a huge perk of this lounge is the booze. Endless Medalla lights make us happy campers as we kill some time.

Officially called the Fernando Luis Rivas Dominicci Airport, it's best known as the Aeropuerto Isla…read moreGrande (AIG). You'll find three airlines here: Air Flamenco, Vieques Airlink, and Tax Aéreo. Carlos Jeep Rentals also has a booth here. I'm not sure when, but they put in new chairs that are more comfortable than the ones they used to have. Airport is clean and laid back. Staff is cool. Snack and beverage vending machines are the food options. Although, the airport is near Distrito T-Mobile and Gran Bahía Restaurant. Paid parking (I posted a pic with the rates). You can also take a cab or Uber to and from here. I really like flying to Culebra from here. It's in San Juan which makes it much more convenient than driving to Ceiba for the ferry or airport. That said, flying from here is more expensive. But I find it worth it because of the convenience. When we can fit it in our budget we prefer it. The trip takes about 30 minutes, maybe a bit more. The best part is the view. You get a great view of Old San Juan and Condado upon takeoff and landing. Plus the view of the northeast coast. Awesome.

San Juan Luis Munoz Marin Airport is the HUGE airport we all use to arrive on Puerto Rico, but if…read moreyou need to fly to some more remote destinations, you should bypass the SJU and go to Aueropuerto Isla Grande. To get to the island of Vieques, one has several options, and here they are: 1) Drive (or take cab) an hour to Fajardo and take a ferry 2) Drive/cab to fajardo and fly 3) Fly out of SJU 4) Fly out of Aueropuerto Isla Grande Options 1&2 require a long drive. I've heard the ferry can be very intermittent, and if you're going to fly, why not fly out of San Juan. Flying out of SJU is more pricey. This leaves Isla Grande. Yes, this airport is super small, but this is what makes it cool, unique, and more cost efficient. Yeah, you will step onto a plane, it is going to be a tiny plane where you can basically look over the shoulder of your pilot (I guess if you needed to, you could help him fly by taking the co-pilot's seat. Boarding is trouble-free and takes no time at all. The airport is also fairly close to Old San Juan, and a short cab ride. Overall this is the only real option for getting to Vieques or Culebra.

Booked ahead, but got denied at pickup. I made my…read morereservation in advance to be ready for my trip -- no surprises, or so I thought. But when I got there, they refused to give me the car because I have a limited term driver's license. Thing is, I've been driving in this state for 6 years with no issue. What's frustrating is that they don't mention this policy anywhere on their website. You only find out when you show up -- at the worst possible time.

Only one employee working, line out the door, Enterprise Plus member line completely ignored…read more Standing here over an hour. Never again, rent from someone else who has employees working.

Everything was good just they need have the cars for customers that customers paid because if…read moreyou getting something smaller and you paid for something bigger that's not right then long lines only had 2 people working but overall was great experience

We rented a Ford Mustang from Alamo in Puerto Rico through Expedia as part of our vacation package…read more The vehicle was not even clean when we picked it up. To make matters worse, throughout our week-long rental we found cockroaches inside the car every day. Driving a vehicle in that condition was extremely unpleasant and completely unacceptable. When we returned the vehicle, the staff apologized for the condition of the car. They explained that they could not process the refund through Expedia, so they told us a refund check would be mailed to our address instead. Unfortunately, despite their apology and promise, we never received the refund and never heard back from Alamo, even after following up. This was a very disappointing experience. Receiving a dirty vehicle with a cockroach infestation, followed by a promised refund that was never provided, reflects very poor customer service. Based on our experience, I would not recommend this Alamo location.

If you're flying in late, or flying out early, do yourself a favor and just spend the night here…read more The convenience of the airport location can't be beat. While the rooms are not incredibly spacious, the bed was comfortable enough to get a decent night's sleep after a midnight arrival. Much easier than trying to Uber around town late at night to stay elsewhere! It isn't fancy, and I wouldn't make it my hub for a longer trip in PR, but the proximity to the airport makes it an unbeatable stay for one night. Pro tip: walking directions on Apple Maps will lead you all over the airport but not to the hotel (ask me how I know!). Walk out of security, nearly to the first airport entrance, and then follow the signage to the hotel.

The San Juan Airport Hotel is extremely convenient, especially if you have a late arrival or an…read moreearly flight the next day. I arrived late into San Juan and had an early departure, so the location right at the airport was very helpful. That said, the hotel itself isn't particularly nice, and the quality doesn't quite match the price in my opinion. Still, for the convenience alone, it can make sense for a short overnight stay.

Great experience at the Hampton Inn…read more Very reasonable prices when booking given similar hotels in the area. I have stayed at Hampton Inns before and have always been happy with their services and amenities...and I was only reassured by the tons of positive reviews online. Room was great with a comfy bed, large TV with lots of channels, adequate HVAC system/climate control and shower water pressure. Good free breakfast as you can expect from a Hampton Inn...juices, coffee, yogurt, breads and some hot options like eggs and sausages. One of the unique and interesting features of this hotel is a free happy hour. Nightly, in the lobby, during certain hours there is a free happy hour that serves soft drinks, wine, beer and hard liquor. There is a pool just past the lobby with pool chairs and a grill. Location is great, close to the airport, in the popular Isla Verde area with lots of eating options nearby. Metropol, a great and reasonably-priced restaurant, is right next door within walking distance. About a 10-minute (0.5 mile) walk to the beach. Parking is about $16 per night and there is a gated lot.

We arrived at the hotel at 3:20 p.m. and I was told my room was not ready yet. No problem check in…read morewas 4:00 p.m. so I asked the hotel to hold our luggage which they did and we would get something to eat. We were traveling since 4:00 a.m. so we were all tired and hungry. I was told I will get a text by 4:00 p.m. when my rooms would be ready. 4:00 p.m. came and left no text no call. We took our time walking back to the hotel and when we arrived 4:45 p.m. one of our two rooms was ready. So, we took all the luggage to the first room and waited for the second room to be ready. At 5:00 p.m. the second room was ready. I went down got the key and went to the room. As soon as I entered the room the room smelled like cigarette smoke. I went down and complained. They did send someone to address the matter. The scent was less but you could smell the smoke. I explained to them I was tired and I was travelling since 4:00 a.m. and I wanted to lay down. I requested a different room but according to them all the other rooms in my category were occupied. To me it appeared that they were not taking my concerns seriously no updates no apologies, so I called the Hilton 800 number to see if they could help. They tried to call the hotel directly and they said no one was picking up the call at the hotel. So, I took my phone with the Hilton rep on the line placed it on the desk and told the front desk clerk that Hilton was on the phone. All he said was," I am not the manager." He would not say anything more than that to Hilton rep. The Hilton rep. said that they logged a formal complaint and I should receive a response in three days from the hotel management. It has been over a week and still no response, no apology from management. However, after they were aware of my complaint to the Hilton corporation and I requested that they assist in transferring me to a different Hilton hotel another room magically became available. Before the call all they would say was sorry Sr. we are fully booked. I have been a Hilton rewards member for over ten years. This is not the customer service that I have come to expect from the Hilton corporation. I guess Hilton standards are different in Puerto Rico verses the mainland United States.

Getting a shuttle from the airport to here was quick however once here the line was insanely slow…read more Inside it's super cold from the AC. It took over an hour before it was our turn. We got some worn out car with damage.

RUN FROM THIS ESTABLISHMENT!!!!!…read more I purchased a package for my honeymoon through Expedia including Air Fare, Car Rental and Hotel for April 24 - May 3, 2026. The only complaint that I have is my experience with the rental car service - from start to finish. Upon arriving in San Juan on April 24, my wife and I waited for 40 minutes for an Airport shuttle from the rental company after discovering it was located several miles from the actual airport. When no one showed up we had to get an Uber driver to drop us off since we were over an hour from our final destination. When we arrived at the rental car location, there were 3 people in front of us. We waited 2 hours to be processed in addition to waiting in line. At that point we started questioning whether or not to actually use this company and were informed that it would be very expensive to get an Uber driver to take us to where we were going. Finally, at 9:45 that night we were able to leave. Immediately, we noticed that the car was dirty and that there was only 1/3 of a tank of gas. Since we were not familiar with our surroundings we drove carefully until we reached our destination completely exhausted. The next morning, when we opened the car, there were roaches floating in our drinking cups from the night before. When we opened the trunk, roaches scattered at the light. Upon driving the car, we found that when we got to 40 mph, the steering wheel vibrated so badly that we videoed it. Obviously the car is not maintained or cleaned. Immediately, we tried calling the rental car company at the phone number provided with no luck of anyone EVER answering. We made multiple attempts while we were there. We decided to wait until we returned the car to address the issue because we actually wanted to enjoy our honeymoon. When we returned the car on Sunday morning, May 3, 2026, my wife tried to address the issues that we had with the 2 male employees behind the counter. They blatantly ignored her, continued speaking Spanish to each other and were laughing. I stepped in because of the complete disrespect and they told me to "F*** off" I didn't appreciate that at all and they went on to tell us that we weren't allowed to ride the shuttle to the airport (remember several miles away) We had to beg them to allow us to ride and then to be even more insulting, they loaded everyone's luggage on the shuttle but refused to load ours - which we are more that capable of doing ourselves - it was just rude. While we were gone during those 10 days, my mom checked my email and saw the initial car rental reservation from that location. I sent her the reservation summary and she requested that Expedia send over the amount that was allotted to the car rental from Expedia to the rental agency. I noticed immediately discrepencies between the 3 receipts and had questions regarding those as well as the inexcusable experience with the employees and the condition of the car. I emailed and called the car company on my return since we were directed by Expedia to deal with the car rental place directly. We have tried our best to communicate with Routes Car Rental Company which is a part of Allied Car & Truck Rental with no success. They ended up communicating with Expedia instead of us denying any help with the charges and completely ignoring the other issues. I am still trying to get explanations from this scam company.

Juan and Carlos are very friendly and quick. The shuttle service drivers are really nice. However,…read moreI'm 99% positive I'm about to get charged for fees I didn't approve. I denied their roadside insurance and coverage and when I looked over the contract it said I got charged for them...

This review is about this specific location as I don't know if all of Dollar car rental are the…read moresame We booked through Expedia where the rate was $25 x day and added rental protection for $10 x day. When we got there, they had a sign that warned you that if you had a "chip on a Window " you could be charged $200 for each chip. I know this is a scare tactic to buy their insurance and they tell you your CC insurance or the Expedia rental protection don't cover this "chipped window" situation. By renting there you authorize them to charge you should they see a chip... unless you have their premium insurance:$38 x day. It's a scam. Plain and simple. I haven't seen that when I have rented in the continental US. I only saw it once when renting at a 3rd world country. Our return time was at a time that the office was closed (ie you leave your car for them to examine after you're gone). We didn't feel comfortable with signing a blank check for them to potentially charge us whatever number of chips they could find. We ended up getting the premium for peace of mind. I would not recommend at all