Went in to look for a silver cross and didn't see one I liked but looked through a catalog and found what I wanted. The nice lady at the front desk was a pleasure to work with- I will definitely give them my business from now on. read more

I was looking to have a custom engagement ring put together, and went to multiple places looking for someone that I felt I could trust to get such an important job done. Everyone talked a good game at first, but I found little follow through from anyone (including local jewelers, as well as the "name you know" chains)... Only one truly showed up for the big game - Jewel Gallery! Alejandra was amazing, looking for what was ultimately an almost impossible request for one of the stones, but knowing I was on a timetable, she pushed through insane winter storms, lack of inventory nationwide, and an almost "unreasonable" request on my end, and made it happen! She kept me in the loop every step of the way. Linda (one of the owners) stepped in personally when needed to make sure I got what I needed, when I needed it, and was always so excited to be a part of making this momentous occasion as special as possible. Everyone was so friendly and helpful, I couldn't ask for anything more! Come to find out, they have done a tremendous amount of work for my mother on some very old and complicated jewelry to some new items she got from them... In fact, I think my mother's exact words were. "You would have been an idiot if you had gone anywhere else!" Well, without a doubt,she was right! Thank you Jewel Gallery, especially Alejandra and Linda! You made one of the most special days of my life even better and easier... Oh, and she said "YES!" read more

Jewel Gallery - Jewelry Near Me - El Paso, Texas

Great and nice staff and amazing atmosphere they helped me with everything I needed and they where very patient

I ABSOLUTELY would never go anywhere else! I have purchased jewelry and had many pieces repaired over the last 20+ years I have done business with the Medranos and have never been disappointed! The staff is knowledgeable and helpful, courteous and kind! I love this store and everyone in it who each makes shopping so much fun! If you need an honest and trustworthy place to buy jewelry or have something repaired, Jewel Gallery is the very best!! read more

Dishonest and low quality repairs, designs are horrible. I bought a pricey diamond and had them design and redo my engagement ring. It came back looking like a piece of junk. After less than a week, the stone was loose. Do not even walk in. I had heard stories from others after I was royally ripped off. I wish others had posted before and I am now hoping my review will WARN people to run screaming. The ring is now in the hands of professionals(not Susan Eisen as she once lost my husband's watch), And being totally reset. Don't fall for their song and dance. read more

Said my earring would be repaired by next day, no one bothered to call or anything. Not sure Id recommend for someone looking into jewelry repair. read more

Love this store! The girls are great and very helpful. The jewelry is amazing and they carry Verragio when nobody else in El Paso does. The owner also has her dog at the store which makes you feel welcome and not like you're in a stuffy jewelry store like most local places in El Paso. If you're looking for something that has quality but is still affordable, i would call them. read more

I had been looking at engagement rings for a good while. Recently Lisa text me from their Office Phone, and I went to check out some rings. The staff was very attentive and offered me water, they didn't pressure me either. I thought Lisa did a great job of helping and helped me get what I was looking for. I would go back here again. read more

This store has beautiful jewelry, things you wouldnt see in El Paso. However the staff/owner are awful. The main sales person I believe is the owner is rude and talks down to her customers. While there I guess one of her "regulars/big spenders" stopped by and I was completely ignored and I could no longer get help while I searched for an engagement ring. It was disgusting how the whole staffed dropped what they were doing to serve this client, who by the way didn't purchase anything. We may not all be educated in the highly prestigious "gemologist" field but that gives no reason to treat customers so poorly. I'd rather go to a cookie cutter jewelry store in the mall. read more

the girls Lisa Celina and Melissa All three worked together to fix a pair of old earrings that I love so much and they came up with a couple of options to fix them and I was so happy with the result I love them so much they really care about helping the customers! Amazing jewelry store just the best! read more

This is the best place to go in El paso for jewelry!!! They have a large selection of gems and for reasonable prices. Love the high energy of the workers they are kind, friendly, and make you feel very welcomed. I recommend this store to everyone no matter what type of jewelry they are looking for. read more

My wife and I went in a couple of weeks ago and the people there are helpful and not pushy. We took our time to looked at what had and they answered all our questions. We would definitely go back again. read more