I asked the employee in this photo for directions to the bathrooms. He shrugged his shoulders and…read moremumbled that he didn't know. I'm not sure if he's just hopelessly incompetent or very rude.

I stopped by to have a watch battery replaced. The staff was very courtesy and professional. I…read moredecided to walk the mall while the battery was replaced. However, I didn't get to walk long because they called me to tell me my watch was ready.

Great service and very friendly staff. I have purchased several watches and they were very helpful…read morethroughout the entire process.

I originally came to this shop, located at The Fountains, to have batteries replaced in several of…read moremy Gucci and Wittnauer watches. I had previously taken them to a local jeweler and they did not have the right tools to open the Guccis- one of my watches now has a scratched backing. Since Deutsch & Deutsch are fine watch makers, I knew they would take care of my watches. When I stepped inside the store, I was greeted by an armed guard and the staff. They carefully labeled all my timepieces and took photos of them so I would be assured I was getting the same items back when I returned (the watchmaker was not in on this day). I was impressed. I looked around the store and saw many things Santa needs to bring me- I have been a very good girl! They have watches by TAG, Rolex, Cartier, MontBlanc and Hublot, as well as an array of very nice jewelry. Tucked away in the corner is a section devoted to MontBlanc pens, cases and other items - I saw a really nice high tech notepad that transfers whatever you draw or write on it to your smartphone as it was hand drawn! Very cool! Academia says that if you are in a Masters Degree program or higher and you are writing a thesis, you should be gifted with a MontBlanc pen upon graduation. My brother got one...I did not (my father had just passed away so no one was thinking). Not to worry, I am blessed with many friends who got together and gave me a beautiful MontBlanc as a gift!!!! Yes, these beautiful pens are amazingly crafted using precious materials; they easily become something that you want more than one of. Today I purchased a second pen for myself and I cannot explain the feeling you get from having and using daily such a nice writing instrument. With daily writing comes the need for ink- I love the fine liner in Bold. It is like writing with a very fine pointed sharpie, but I bought an assortment of ink types and colors today. If you are in need of a nice gift for someone special, this is the place.

I have been a patron of Ben Bridge for many years.Purchased the famous Italian diving watch Panerai…read moreand some Swiss made watches with the great counsel of Penny and her team. Service here is a special treat, a unique experience of friendliness combined to professionalism. Since my son is 3 yo, he has received for every Christmas " The Ben Bridge Bear " and Penny makes sure one is always waiting for him. The store offers a great collection of jewelry and of course high-end watches including Longines, Panerai, David Yurman just to name a few. They also provide in-store repairs. You always have the impression to be welcome into the Ben Bridge family and experience and for that i thank Penny and her unwavering dedication to customer service. It is a great destination for birthdays and other important occasions.

The other day we went to Ben Bridge and we would like to thank Andrew and Jonathan for their…read moreexcellent customer service! Andrew helped me with a jewelry purchase and also with a repair, and Jonathan helped us sizing a watch. Both of them were very knowledgeable, courteous and like we stated before, they provided excellent customer service!

Outstanding service and professional care and respect by owner and Staff. Owner Alonzo has great…read morerespect for our Military Soldiers and Veterans and shows it by assisting them with care and concern.

April 2021 - Watch it! Inside freedom Crossing Fort Bliss almost next to the Pharmacy is an awards,…read morerecognition, and shadow boxes shop which for the longest time I was hesitant to visit because I had heard negative reviews about them such as they were over priced, not having orders on time or misspellings. I visited on a Tuesday, inquired about an award, gave them instructions, paid 40% of it. I was asked to come back in a week. I came back a week later, they had the award ready, it was perfect, I paid the rest of the money and everyone was happy. They also Personalized and sell ID tags. Super convenient location and reliable.

I went to a highly rated local shop and they quoted me $370 to replace the lobster clasp on my…read morechain . I was apprehensive so I searched and found LUNA DE PLATA on YELP ! Sent a message at 1030a , went to the shop by 1230am and they fixed it on the spot (20Min) and charged $25 which is more like what I was expecting ! Although the other shop was not repairing but replacing it, I'm so glad I found this GEM ! Definitely will do business

Very professional and outstanding jewelry store including both sales and repairs. The owner is…read moreexceptional with his great knowledge about jewelry and premium watches, but the other staff members are also excellent to work with. I have had very expensive jewelry repaired here with perfect results at very fair prices and completed in rapid time. I have had the batteries replaced on several luxury watches (Omega, Breitling, Tag Heuer and Baume & Mercier) with extreme care and long-lasting results. The owner uses only Swiss watch batteries for replacements and is very careful protecting the case and seals during the replacement. You can have your finest jewelry repaired here and leave it with full confidence that it will be repaired with excellent results and will be taken care of carefully during the entire process. The owner is always courteous and a sincere pleasure to interface with due to his experience, attention to first-class quality, honesty and detailed knowledge.

Took my watch to have the battery replaced. I called ahead to make sure they were open. Within…read morearriving, I was greeted. The store seems a little out of date with decorations. Some of the jewelry that is on display is in desperate need of cleaning. Fred changed the battery of my watch and it took less than 5 minutes. The battery also has a year warranty. I paid $7. Make sure to take cash as there's a convenience fee for using your card. Highly recommend them for battery change.

I took a silver necklace needing repair. He replaced the clasp on the necklace since it was gone,…read moreand soldered a piece that fell off a cross pendant. It was done within 24 hrs. The customer service was exceptional, and the person was courteous and professional. The place of business has a variety of jewelry to choose from. Overall, a nice local business we all need to support. I am glad I found this place.

This place is the real deal! Excellent customer service, fair prices, and fast customization. We…read morewalked in looking for wedding bands that we needed ASAP. They showed us beautiful rings and customized the fit and finishes in house so they could be ready for us the next day. NEVER EVER go to the chain stores at the mall, you will get ripped off.

July 2025 I took my two rings to Flores Jewelers on Lee Trevino. I wished I could of personally…read morethanked Mr. Flores for doing such a remarkable job on my rings. I almost thought they weren't my rings! Thank you to the ladies also for their professionalism. John R. Herrera.

Called to get a gift for a soldier that lives in that area. Theyre saying that they don't do…read moreestimates over the phone and they can't help me. Very impractical for this time and age for a simple gift. I'm deployed and can't go in myself.

Great shop! They saved my designer glasses from becoming trash! The metal connecting the eye frame…read moreand the temple frame broke. These guys where able to laser it together! So happy!

Very nice people. Left a chain of mine to get repaired and it came out amazing. Definitely…read morerecommend this place!

These guys are AMAZING!!! Simply the best. Jose custom made me a ring from 2 pictures I gave him,…read moreand it turned out far more beautiful than I could have imagined! He and his staff are so nice, and helpful and accommodating. Not to mention, his prices are very affordable. If you have any custom jewelry needs, you should absolutely go to JAF!!!

Went to 3 different stores and he was the highest paying store. Very trustworthy and knowledgeable…read moreperson. Thanks for your honesty. Will be back soon

Tim, was amazing, he got us the best price, the was very helpful and explained everything about…read moresilver and gold