In an era of unreasonable and ridiculous inflation: Cheap Chicken Monday - $6 for a delicious bag of yardbird. I'm talking fried or grilled. Pair it with a tub of coleslaw and there will be lunch leftover till tomorrow. We all have to make it through this mess. Good Luck read more

They only have one line open. And then, the person checking your order out has their name tag turned around so you can't call the manager, if there is one, to complain. The deli has rude people. I go to other stores and they are packed with customers and then this place wonders why they're practically going out of business. It's a joke. read more

The Darien Jewel on Cass and 75th. I'm there several times a week at different hours. I don't think I've seen one register open in weeks. Forced to use check out. Looks like I'll be switching to one of the other grocery stores in the area, a little further but worth it. read more

Terrible customer service and the worst deli experience very disappointing workers not slicing meats properly

I no longer shop at Jewel/Osco unless it's an emergency. Today, Aug 8, 2025, once again, I purchased products that were long expired. I bought a Wasp Spray dated 2021. Four (4) yrs old! I found out when I complained to the manufacturer. No wonder the can was 1/2 full, totally ineffective (and on-sale!). I ran against this same "expiration" problem with other products from Jewel. Prices at Jewel are now either higher or the same as Whole Foods. If you shop at Jewel, be extremely mindful of expiration dates, SAVE YOUR RECEIPTS & return bad products. read more

Brenna D? Brenda D? I'm not sure on her name because she covered up her name tag when I asked her for her name was the rudest and most unpleasant person here. She ignored a handicapped person who was waiting for help at the self checkout. She ignored me when I went to the customer service counter and asked her to help the person at the self checkout. She was playing on her phone and I had to ask her several times to please help this person who was waiting for 10minutes. Brenna was disrespectful to me and to this other person along with all the customers at the self checkout. Brenna started to get loud telling the customers how someone needs to be fired and she doesn't know why a manager hasn't fired them yet. As someone who has worked in customer service their whole life, I would have NEVER treated anyone like that. I am unsure if she was mentally unwell after her coworker did not show up. I would've had a little more compassion if she was busy but she was playing on her phone. Not to mention the person who was waiting for assistance was the only one with their help light blinking. Finally, if you're going to be an ahole to people I would have NOT kept my name tag on. The fact that she tried to cover it up so I was not able to see it is pathetic. So Brenna D, Brenda D, Breana D, do better and I'd at least have my hair washed or attempt to make it look presentable with the pink. If you don't like customer service then get out of that industry. read more

Clean store and friendly staff. It's a somewhat pricey store, but there are some decent sales. The produce and meat are good quality. I typically shop here for the things I can't find at a more affordable grocery store. read more

Subject: Formal Complaint Regarding Unprofessional Behavior of a Rude Disrespectful Manager name Sharon at the (Darien location) Still to this day upper management has responded to my complaint I did on Google over a week ago. To Whom It May Concern, I am writing to express my deep dissatisfaction and disappointment with the service I received at your store's customer service desk on August 29, 2023. I had come to the customer service desk to cash in two Lottery tickets and to get change for my hundred-dollar bill. However, my experience was marred by the behavior of your manager, Sharon. Upon approaching the customer service desk, I handed my money to Sharon to complete the transaction. To my shock, she snatched the money from my hand and proceeded to roll her eyes in a dismissive manner. This action alone was disrespectful and unprofessional, leaving me feeling both humiliated and uncomfortable. Furthermore, I couldn't help but feel that I was being discriminated against, as Sharon's demeanor and attitude seemed to be driven by bias rather than professionalism. Her rude and unprofessional behavior tarnished my perception of your store, where I have been a regular shopper for quite some time. It is noteworthy to mention that my experience with Crystal, an associate at the self-checkout area, was entirely different. Crystal exhibited a commendable level of customer service, even going above and beyond to guide me to the correct sale item. This positive interaction further amplified the disappointment I felt due to Sharon's conduct. In an attempt to address the matter, I sought to obtain Sharon's last name. Regrettably, my efforts were met with resistance. Even after involving Crystal to inquire about Sharon's last name, she vehemently refused to provide it, and her response was both unprofessional and inappropriate. Upon reviewing the feedback and reviews, I noticed that Sharon's behavior appears to be a recurring issue, and my experience only confirms the validity of these concerns. I am writing this formal complaint in the hopes that appropriate action will be taken to address Sharon's behavior and prevent similar incidents from occurring in the future. Customer service is a crucial aspect of any business, and instances of unprofessionalism like this can drive customers away. I kindly request a response to this complaint to acknowledge its receipt and to inform me of any actions taken to address the matter. I hope that your organization takes the necessary steps to uphold a standard of professionalism and respect for all customers. I added the picture of the clock when she refused to give me her last name. Thank you for your attention to this matter. Sincerely, Mrs. Lady Gardner 773-669-1338 read more

Jewel-Osco - This is the side of the service desk and the time I was there - Grocery Near Me - Darien, Illinois

This store is never prepared when it comes time to open at 6. Items should be out and available and they are never stocked. They are very short staffed and when I asked the deli manager about sale items located in the deli she was very dismissive and didn't care about me shopping here. She was talking on her headphones rather than helping me. The past week this store has really gone down hill. read more

Ugh... I purchased guacamole yesterday and once I got home i accidentally turned the container upside down The guacamole was expired and I had to go back and have it replaced which was so inconvenient. They should replace it for free and give me my money back. MADE FRESH sticker is a joke. Marianos guacamole is waaaaay better. read more

Jewel-Osco - Unacceptable to sell items that are expired - purchased August 11th.... expired as of August 9th - Grocery Near Me - Darien, Illinois

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This the first time I've had an issue with getting the wrong price adjusted Today the manager Carma had a problem with fixing my overcharge purchase Carma needs better training how to fix a problem created by Jewel Osco pricing read more

I've never wanted to punch someone in my life, until I met the worst employee ever at this Jewel Osco. While waiting for a self checkout, one opened up and my girl and I approached. There was a bag left, so I turn around to inform the man, which turned out to be the employee; when he stomped over to me and barked "Can you just be patient for a minute?!" Now, I don't like to make anyone's day worse ever. So we stepped back for the next register, I was already fuming. Once a new one opened, we began checking out... the prices on my items were wrong. We waited about 2 minutes for help, when the same guy came back. I asked politely if he could lend a hand. "That's not my job, I work in produce. You should just learn to be patient." At this point I lost my cool, left my stuff without paying, and tuned him out as he continued being rude. DO NOT BUY HERE, EVER. read more

I have to say as a ex deli worker from Clarendon I'm was so pleased with Karen ( yes that's her name) in the deli I was there Thursday morning and she was as helpful as could be! Thank you for doing a great job! And smiling the entire time! I hope this gets back to the mod that you're a great worker! Keep up the great job. read more

The deli associate, Ariel is phenomenal! She always goes above and beyond, and never without a bright smile. She is constantly offering help to customers. I have even seen her conversing with customers in Spanish. Ariel is a great addition and I always look forward to seeing her when I stop in :) read more

i tried to get some food from the deli but there was only one person working and there was no place to grab a number. there was other people behind the counter that clearly did not want to assist. the lady at the check out also made a rude remark when the checkout machine was erroring after all the items had scanned as if I was the one that made the mistake. read more

Switched my prescription over from walgreens an d could not be happier. They are happy, on time, refill every 30 days with no trouble

I am a long time Jewel shopper and while I love some of the specialty grocery stores in the area, I always go back to Jewel as they usually have everything.... This Jewel location is the exception and has to the the worst I've been to. Items are constantly mis-marked and ring up incorrectly. I usually go to the Clarendon Hills location, but was on Cass so stopped here for a few items. Paid 2x the price for Broccoli because they had it marked as Guacamole. Got chastised by the woman by the self-check our area yet again. Think she may be the manager. This is the same lady who a few months back basically acted like I was trying to steal pork loins when I inquired why they had 15 signs in the back saying buy one, get one, but they rang up regular price. Save yourself the hassle, go someplace else. read more

Is it part of the job description to help customers? Just curious because today I asked a guy who was working at the meat department if they were going to put out more cube steaks since there was only one package. His response was "well, I wasn't planning on it". Great customer service. Eventually, 2o minutes later, a very nice woman went in the back and brought out what I needed. She was very apologetic about the wait and the guy's attitude. I would think with the plethora of grocery stores in the area this wouldn't be tolerated. read more

Expired dairy, meats and shelf items offered for sale are a pretty routine find at this location. Terribly managed store. During the pandemic, the required by law mask policy wasn't even enforced for the stores own employees with exposed noses and mouths throughout the store. Customers usually keep their masks on to protect themselves snd others, but recently while shopping there were several customers without a mask in sight. This despite a sign in the door stating masks required. I called corporate customer service and they initially weren't even aware that masks were required until they "looked it up". This store doesn't care about its customers, as evidenced by spoiled expired food and a refusal to follow medical mandates. There are other grocery stores in the area where your strawberries won't have mold on them and your bacon didn't expire two weeks ago. read more

This has been "my Jewel" since 1985. I write my grocery list based on THEIR store layout. I loved this store for decades. Of recent, it has really gone downhill. Compared to the Jewel at 63rd & Main (10 min drive), it has just gotten sad. Empty places on the shelves, in the freezers, clueless employees. Today I saw no less than 6 EMPLOYEES wearing their state mandated masks wrong. Come on folks. It's not rocket science. You put it over your mouth AND nose. NOT hanging under your chin, or only over your mouth. Or on top of your head. Or on your ass! I corraled the store manager & complained. Then I went to check out and the checker had her mask on her chin. Holy SMOKES! So I went to the service counter & complained again. Well, yea. Will it make a difference? I doubt it. So maybe this review will. read more

I would like to commend Jewel Osco Darien branch staffs, Mike for finding and returning my lost item and Krystal for reaching out. Their goodness is contagious. Personally, I pray more blessings in the lives. Million thanks for the two excellent and honest staff of Jewel Osco. read more

The deli staff is so rude when asked simple questions. Customer service goes a long way and they definitely lack in that department. It's always amazing to me that employees are upset when asked a questions about a product that I'm spending my money on. It is literally your job and you're upset, makes no sense. read more

This Jewel sucks as bad as the one on 75th and Janes. I will never shop at jewel again. From the incompetent baggers that don't give a shot about your stuff to the deli workers who don't know the meaning of thin to the gross selection of produce I'm done with this chain. Don't waste your time here read more

This Jewel is the worst. And unfortunately not much better than the others in the area (63rd and Main, Janes and 75th). This is the 4th week in a row where we have been there at 1-2pm on a Sunday. Every time there have been only 3 lanes open and 1 bagger. Every time we have stood in line for over 15 minutes to checkout. Every time we have ended up bagging our own groceries. We have had it with Jewel read more

Shopper beware! Had the misfortune of coming across whatever this is while the hot food section was being cleaned out. How often are these things cleaned?? This store is so dirty!! Not sure who is managing this place now, but they need to get a clue. read more

Jewel-Osco - Uh... what is this? - Grocery Near Me - Darien, Illinois

Thought things were getting better, but you have to watch the deli workers like a Hawk! Bought 1/2 pound of American cheese, woman typed it in as pastrami! $13.99 a pound! They don't put their thumb on the scale but find ways to overcharge you! Make sure you check your packages before you leave the counter! read more

Thank you all at Jewel for coming to work during this Corona crisis. Thank for trying to protect your staff by putting up shields. I thank the individuals for coming to work so that the customers do not have to stand in long lines. Thank you! Thank you! read more

There is a young African American lady in the self checkout who was obviously "trained" to keep her 'eye" on the Black customers. She has done it several times i have been in the store and today my son told me she had done him the same way. It's insulting, rude and violates my basic human rights. She stands there looking at the Black customers like she is security. In the mean time other customers are able to scan their items without her "hawking" them. I have sent a complaint to the Corporate office because i am tired of her. read more

As mismanaged as usual! It's old folks day & not enough checkers. Hint: they're not going to use the self checkout anyway. And it doesn't matter, because they still don't work right! And no one with a badge knows how or wants to help! Hellllo, Mariano's read more

This store was my go-to for years. The established employees were great. I even remember one of the cart guys say "have a nice day" each & every time you saw him. However, the last few years the store has dramatically changed. The store is dirty, lights have been burned out in the coolers/frozen foods for at least a year & the shelves are not stocked. One man in dairy was very rude when asked about an item. So, I asked the manager where it was & he pointed me in the right direction. The employee looked very nervous when I returned with the manager. I should have reported him but did not, as he is always like this. The younger cashiers & baggers have ongoing personal conversations, which is fine, but it is regarding other customers, employees & inappropriate language. So busy talking, they disregard the requests you have about bagging, etc. I don't know what the heck is going on but with 4 other/new major grocery stores in the area, they need to pick it up a notch if they intend to stay in business. Sad but I very rarely shop here anymore. read more

So when is someone going to finally do something about this Jewel? Does the Store Manager " have something on somebody" that he/she isn't fired by now? Stopped by to pick up a few items last Monday. As usual they were out of about 1/2 the items I needed. Now comes the fun. Went to check out. The checker was an older grey haired man in his 50's or 60's. when I got to the front of the line I naturally said "hello" as any normal human would do. He totally ignored me. When he finished checking my items he snapped the amount. I mean he did not say something like "that will be $xx.xx. No, he just snapped the Dollar amount. I gave him MY MONEY which he took , then pushed the system button for my change which I took from the dispenser. At this point this guy still has said nothing to me but the dollar amount of my purchase. I looked at him and said, very nicely, "you're welcome". He just glared at me, quite literally, and went on to the next customer. Is this how Jewel does business now? This store is dirty, aisles are cluttered, deli and bakery items frequently out of stock. What is happening at this location which, unfortunately, the closest to my home? I worked for Jewel many years ago before entering the Military and it was a great company. There are other grocery chains coming into our market which are clean, well stocked, and treat customers with a modicum of respect, Marianos for one. Too bad, Jewel, you are losing it and this location is THE POSTER CHILD as to why! Take a look at the other reviews, some of which are even worse than mine! read more

I happened to go to the Jewel Osco Pharmacy at 7329 S Cass Avenue today(12.20.21 12:00) to pick up my medication. I approached the Drop off counter and immediately was met with rude response form elderly lady customer assistant there. She didn't even listen to what I said and asked me to go to the next counter. I waited a line there and was advised that I need to go back to Drop off counter to submit my prescription. To my surprise the very same elderly lady met me with the furious speech that this is my fault, and began talk to me like I am a small child which needs to be punished for doing something wrong. That is the most disgusting experience I had so far. I came to the pharmacy to pick up medication, being in pain. Could she have more understanding and be more polite? I have no words how much it is frustrating. People like her shouldn't work in customer service. read more

Seriously covid19 cases on the rise . Not wearing a mask And working in the butcher department is Unacceptable !! The guy came out with no mask to take my order . Buyers beware !! read more

Things have gotten better since they opened up a self checkout section. I'm glad they installed them, as I prefer to use self checkouts whenever possible. read more

It's getting worse!!! 3 registers open on a busy Monday night and lines in the aisles are troubling. Plus this location is constantly out of items. I came for 4 relatively easy items to buy and they only have 2 of the items in stock? Big Ole sign in the front stating now hiring. You'd probably get a job on the spot. They seem to be that desperate. I think all the workers went to Mariano's down the road. Can't blame them. I'm done with this Jewel. read more

I felt like I was in a different world when I was shopping there tonight. They are doing a remodel which is understandable but there is no music, dead silance and tons of empty shelves. No maps or any guidance on where product like bread or cereal are located. For a local community store, I am not going back. I live right down the street and have been going there for 15 years. I have never felt more uncomfortable in my life. Plus the staff was very limited. Only 1 cashier open and I was bagging my own groceries. If I wanted to bag my own groceries I would have gone to Aldi which is where I am going to start going from now on. Marianos is the best for customer service and cleanliness. This Jewel can't even clean the empty shelves that they are remodeling. Very discussed and disappointed. read more

This place is the worst! I've been shopping here, unfortunately, for over 30 years and I think I can remember one time, yes ONCE, that I was not overcharged on some item in my cart. The employees don't really care, and they will refund your money, but you shouldn't have to plan on a trip to the service counter every time you shop! They constantly put sale signs in front of the wrong item so they can trick you into buying something you think is on sale, but is not. Thank goodness there are many other local options, as I only go here in a pinch, but unfortunately I always have to go to the service desk. I wish this place would go the way of Dominick's read more

This Jewel-Osco has been selling expired products for years, but the last time was the worst! Yogurt 5 days overdue still on the shelf!! Pork tenderloin literally hot and melting on the display; the labels were peeling off. One of the grossest things I have ever seen! Never going back and I have been shopping here since1992! read more

We like shopping your store because you have what we need and you are close. But . . . what the heck are you thinking reorganizing the store to such a major degree in the middle of a PANDEMIC? People are trying to get in and out of the store quickly and with as little interaction as possible and you have the whole store turned upside down!!! BAD, BAD, move! read more

I go to Darien jewel 2 or 3 times a week and always have a great experience. Have talked to John the store manager many times. Very friendly and knowledgeable. During remodeling seems very organized, clean and neat. This is my wife's #1 store for groceries. Thanks for everything read more