Emma in the Floral Department is an outstanding employee. I mistakenly ordered balloons for a party that weren't inflated with helium when I picked up my order. Emma was quick to assist me, inflated my balloons and i was out the door quickly. She is a shining example of excellent customer service. Jewel should be proud to have Emma as an employee and she deserves a raise. read more

I have had the pleasure of multiple encounters with an employee at this location, Her name is Renee Wegner. I believe I met her on one of her first days working at this location. I couldn't find an item and she went out of her way to help me. She is always happy to help and does it with a smile:) I have had to go to customer service a few times and when she is there I know I will always get the help I need. Her pleasant and helpful attitude is something you rarely find anymore. read more

I went to get some endive in the produce department, but noticed that because it was on the top shelf above the red lettuce, and thus out of the range of the water spray, it was dry and wilted. I nicely and with a smile pointed this out to a worker there sorting tomatoes. She said "Thanks, I'll take care of that." As I was leaving I saw her talking to a coworker and heard him loudly say"Did you ask the old man if he wants a job?" I'm certain it will be unchanged at my next visit, such a shame to just toss it out because NO ONE will ever buy it looking like that. read more

Dirty place and spoiled veg and fruits. Nothing like just to be. Organized but still dirty

Horrible. Too many times they have items mismarked or do not honor the price on the shelf. Highway robbery! Unethical pricing. Tags don't match price or deal. They had a price coupon for 2 dollars off maple syrup. Cashier said he would honor it even tho it was 4/11/25 the tag said 3/18/25. Dixie plates supposed to be buy one get one free. Nope. Only came 2 dollars off. Lady cashier VERY RUDE. Pot bellied mousey haired woman told me to put the divider up. And I do but NO ONE was behind me. Ended up divider came up and still no one behind me! She questioned y I was on my phone. If it was for coupons that I should have done that before. I was looking at my phone to make sure I got the deal. I told her there isn't good reception in the store. She said I should plan my shopping and use app before entering store. REALLY? I'm so done with this location. The only thing they got going is 24 hr pharmacy. GO TO KIRK ROAD LOCATION INSTEAD. EVEN MENTIONED PRARIE ST IN LINE THERE AND THE EMPLOYEES AND CUSTOMERS GASPED AND AGREED HOW HORRIBLE PRARIE ST JEWEL IS. I hope it gets demolished. Put a Whole Foods there instead. I'm sure the new apartment dwellers that will be there will EAT it UP!!! If I could ZERO STARS. I WOULD!! read more

Digital coupons hardly ever work so you have to go to help desk to resolve and the last time I was refunded $10.98. Annoying for both customer and clerk. I asked cashier how much the ferns were and she said I had to have scanned. So paid and went to get one outside to have scanned to buy and it was not tagged to scan. Cashier had sheet and looked it up and scanned the sheet. Paid again and left. Question why did first jewel employee not assist me?? She must have had the same to look up for me but didn't. Is this any kind of service???? This store gets very low rating. read more

Probably the worst jewel I have ever seen. Produce section in the worst. Never has what you need nor an expansive selection.

This location on the West side of St Charles needs to either be renovated or closed. They are out of essentials on a regular basis. Their produce department is a joke compared to the location on the east side. It's amazing at the lack of variety compared to the east side location. Frankly, I don't understand why I continue to shop here. I know, it's out of convenience but seriously the store is a poorly maintained and their options second tier. read more

No sale prices without having a computer to download and clip coupons. Had a Covid Shot. Done by a student. I did no paperwork as in the past. There is no government record of the shot for my doctor. read more

This is my favorite Jewel to shop at Everything is easy to find but the staff Goes above and beyond to put a smile on everyone's face. My favorite place to shop read more

I literally never leave reviews.... But this place has royally frustrated me for the last time. This store has the worst management team, and staff of any store I've ever been to. Avoid this place like the plague. One of the employees cornered my girlfriend at the back hatch of her car, and when she told him to leave he wouldn't. Once I came out, he saw me and left with his head down. I informed the manager, and she simply stated "oh yeah, him? He's a few fries short of a happy meal". No reprocussions, and he's continued working there. My girlfriend is afraid to even enter the store anymore. On every other occasion, I've been ignored at the deli, or processed through the slowest checkout lines I've ever seen. Worst store I've ever been in. read more

I am not a fan of sharing negative reviews. But. Jewel Osco in St. Charles( on Praire St. ). Has the worst management people I have ever seen. Why are they so angry. Non helpful. There is never enough cashiers. I avoid this store. And their prices are outrageously high. The cashiers seem mostly very nice. read more

Wow, just wow. I'd have to think about ways to be more rude and slow. Today was the final straw- it's a longer drive, but I'm heading to Marianos in Wheaton or Hy-Vee in Sycamore. Today, while checking out- final straw. I asked for garbage stickers and the sight impaired clerk stared at me, so I repeated it and he bellowed, "for?" in a most sarcastic and irritated manner. When I said St. Charles, he sighed, rolled his eyes, and said "THAT'S what I was WAITING for." For years, I have stood in lines and watched extremely slow and incompetent clerks check out and bag- mostly a curt hello and then resume their conversations with eachother. Done with this place- read more

Hate this place, so many better options. Never has enough cashiers and they removed self-checkout.

The Jewel portion of the store only gets one star. The pharmacy should get five stars. I've been shopping at this store for over 23 years and I've let a lot slide by, mean and very unfriendly cashiers, the stench coming from the restrooms which permeates that entire area of the store (including the dairy department), long lines of customers waiting at only a couple of registers that are open, misplaced items on shelves with wrong pricing, poor quality of produce (avoid buying any lettuce, cilantro, parsley, green onions, etc. more often than not they are past being fresh and will rot within a few days). These are only a few of the ongoing issues, but the worst is a very poor lack of customer service or appreciation for the customers they have. Very angry managers at the front of the store, never question or try to correct them on product cost. They would rather make a huge ordeal out of it, holding up very long lines and then addressing you in a degrading manner. Oh by the way, store employees (including certain managers) need to be taught on how to wear a protective mask, and enforce the policy which is posted on the front doors. Wearing a mask covering up your chin does nothing. Customers deciding the policy doesn't apply to them, need to be dealt with, instead being encouraged to argue with customers who are trying to follow the policy. Everyone has the right to be safe and not put others at risk - only one manager follows that policy. Oh and one more thing - when I worked for Jewel in my teen years, all of us read the sale ads to know what was on sale and help customers as needed. So sad for another Chicago institution that's going down the drain. read more

Love this Jewel Osco! Meats and fruits always fresh, friendly and helpful staff, very convenient location! read more

Don't worry, jewel will be out of buisness soon enough. High prices and horrible customer service (especially in the floral department). So many better options in the area. I won't step foot in another jewel again. read more

Agree with the other poster. Ever since this store has been "upgraded" the whole experience has gone down hill. Some genius decided to get rid of the self check out lines they had. There were 5 self check out stations previously that it only took one employee to cover. Now they have 4 "express" (less than 15 items) old school lines that need a cashier to run it. Problem is most of the time there is only 1 or 2 (sometimes none) at best Cashiers manning these lanes. So it gets way backed up people standing around not happy waiting to check out. The Cashier(s) in these lines are so stressed out they throw your food in the bag and have angry looks on their faces. Funny cause when I asked about why they changed, the cashier told me Jewel wanted a more one-on-one experience with their customers. Problem is its so not that and the one and one is not pleasant at all because the poor service received and the long waits to endure add to the toxic environment this place has become. Besides the people who often work these express lanes are long timers who now have to play cashier again and you can tell by the look on their faces and attitude they are not happy about it. Others have echoed the same sentiment to me while we all stood around waiting in line, amazed at the inefficiency of this redesign. Bottom line Jewel, I have shopped at this store for over 14 years and spent many, many $1,000s of dollars here. As of now I have reduced my shopping here and have been shopping for my groceries at other stores instead of Jewel like I would have until this change at this store. Trust me your prices are not that great to keep me coming and now the convenience and experience have degraded to the point that I'm taking my money elsewhere. read more

This Jewel needs to take note that ALL other retailers refrain from yelling over an intercom system from the 80's. Ever notice when you shop at Meijer or Target that they have invested in walkie talkies ? When you shop here you get to enjoy feeling startled every time they aggressively yell into the intercom, FARMSTAND YOU HAVE A CALL ON 501 FARMSTAND 501. Is the roof on fire ? Calm down. Look at the faces of your customers when you do that, please join the times 2016, get a walkie talkie and create a more peaceful shopping environment, trust me it's aggravating enough waiting in your lines now that you removed the only positive thing the store had (self-check outs) read more