This is a really very special place for me. Randy (owner), Mike ( excellent sales) and Carl (does…read morewonders with jewelry repair, cleaning, size or anything else you need done to make magic happen with your purchases) are ALL WONDERFUL and are true REAL People! I have found them to be honest when you are buying and not trying to CON you about the jewelry you are buying. They tell it like it is:) I have not been recently or been to the new building, but I already know if I was purchasing jewelry; this the first place I would start! They give excellent pricing, quality products, and they do appraisals on anything you buy. They offer a wide assortment of jewelry. Low end to the very top. There is something for everyone. Please stop by and just look. I am certain you will come out with something. Celia Herron

I stopped into Tidewater Diamond with a necklace whose clasp had broken (and I hadn't even bought…read moreit there). Will and another team member helped me right away, took it to their jeweler, and had it fixed within minutes. What impressed me most was that they wouldn't let me pay--just genuine kindness. Afterward, Will showed me around the showroom and immediately picked up on my jewelry style. The whole team was professional and welcoming - I'll definitely be back.

I am very disappointed. I went in this evening to inquire about a new movement for my watch. The…read morelady behind the counter ignored the doorbell at first, and when I finally knocked on the window she buzzed me in. When I told her that I had a battery done recently and that my watch was still losing time, she said that my watch was not worth a new movement, which costs about $125 to $150. I explained that the watch was worth more than that, and had sentimental value and that I had no problem spending the money. She then proceeded to tell me that the watch was running on time and wasn't broken. I explained that I had just reset it in the car before walking in, and she then said that the watch person was not going to get to me for at least 10 days because "there are other people in front of you". I felt like she didn't want my money or business. I purposefully went into a small, privately-owned establishment rather than a chain store, but I feel that I would have had better service and better luck somewhere else. She then walked away while I was in mid-sentence to answer the phone and proceeded to ignore me. If the owner reads these, I would hope he would take away the following three points: 1. As the customer, it is up to me to establish what I am willing to invest in my pieces. It is not up to the clerk to establish what it is "worth". "Worth" is a subjective term. 2. Ignoring a customer and then reluctantly admitting them into the store 3 hours before closing does not leave a good impression. 3. Jewelry is an emotional, relational industry. There was no attempt to establish rapport, welcome me into the store, or in any way make me feel that my business was valued. In fact, my presence was treated as an annoyance and inconvenience. From the 2 locked doors, and the "Rob someone else" sign and the "if we are busy you'll have to make an appointment or wait sign", to the lack of welcome or even a simple hello, it seems like clients are an unwelcome presence. However, based on the giant "We buy Gold" signs, their money certainly is welcome. Perhaps you could just put out a collection plate or hire a robot since personal interactions are not something you are willing to invest in order to gain business.

Update on review, I am now being threatened with legal action because I voiced my dissatisfaction…read morewith my treatment here, instead of apologizing for the ugliness I experienced by the man (who as stated before I overheard speaking and being crass). How very professional. (original review: Wow! I came here with some random coins that I found in a move, not expecting to make a mint, just more cash than I had with them just collecting dust and this place had a good review on yelp. I have NEVER heard someone SO RUDE as the man who works here (owner?). The lady in the front tried to relay what he'd ranted at her about for 5 minutes with various slams to me, but I wasn't having any of it. Walked out with my coins. I'll let them continue to gather dust then take even a dollar from that crook.)

March 4 2023 Back in December 2022, I contacted this jewelry store specifically to order a designer…read morering by Steven Douglas, who is my favorite designer. Long Jewelers was very prompt in providing a quote which I appreciated. I was interested in the cherub angel ring, which is actually discontinued now, but Steven Douglas himself created my ring from his archives. I was pleased with Haley at the jewelry store who I worked with via email. The ring took a little bit over six weeks to create due to the Garnet needing to be sourced. It was well worth the wait and even more beautiful than I could have imagined. An appraisal was even provided. I have been wanting this ring for probably 15 years. Over the years, I've noticed it's becoming harder and harder to find, so this was the year I decided to splurge. This particular ring is available in sterling, silver, and also solid gold with the heart being solid gold as well. What made me fall in love with this ring is the contrast of the white gold crown with diamonds and also the beautiful deep cabochon Garnet heart that really makes the ring so special and unforgettable. I thank everyone at Long jewelers who assisted in obtaining this gorgeous ring for me and also, I will tell you that I quoted this ring from several jewelry stores and Long Jewelers - Virginia beat everyone else's price.The ring is by no means inexpensive, so it pays to shop around, and there are only so many Steven Douglas dealers who can provide this beautiful ring.

Excellent service. Extremely fine collection of jewelry. Always excited and pleased with selection.read more

Long Jewelers at the Bay is by far the premier jeweler in Hampton Roads. This is not to be confused…read morewith the Long Jewelers with a different Web Site on Virginia Beach Boulevard. They previously were associated. But the different Websites & commercials run on Hulu by the VB Boulevard store leads me to believe that they're now separate businesses. Jim is our longtime contact at the business. He's made fantastic recommendations over the years, that were tailored to my taste. When my late husband decided to upgrade my engagement & wedding ring we chose beautiful diamonds with Jim's assistance. The ring was purposefully left without the center stone. Jim then brought out a choice of fine diamonds of different shapes & sizes. I was able to choose the one that fit my taste & finger/hand shape, I couldn't have been happier with the final product. One benefit of choosing fine diamonds is that their value only increases over time. And you can be certain that you're receiving quality stones at Long Jewelers by the Bay. I would never have the same faith in a Jeweler as I do with Jim. Cleanings are complementary if you just stop in. I need to check on appraisals since their judgement is impeccable. My husband had custom pieces made for me from old silver or gold pieces. They repaired my aged sorority pin. They can be counted on for everything. Long Jewelry by the Bay is the best of the best! They'll always have my business.

My buddy Jim is an awesome Jeweler! He turned our hodge podge of gold and diamonds that were the…read moreonly things to survive our house fire into a stunning wedding ring for the love of my life. If you want something amazing to cherish now and pass down as an heirloom, go to Long Jewefirst, Jim can turn your dream into reality!

Great service, reasonably priced on jewelry repairs. Would definitely recommend, definitely use…read moreagain.

I have brought my diamond bracelets to get repaired over the last few years and had nothing but…read moregood experiences. I would highly,recommend them.

Beautiful crystal shop with unique pieces and friendly service. Love their jewelry. Definitely…read moreworth a visit for crystal lovers

I seen a ying yang candle holders, sticker said $24.99 2 pieces. Plus 50% off. I read that as you…read moreget both sides of ying yang for $24.99 50% off $12. however, the lady charged me $12 each side. I said OK well then I don't want it and then she said no returns. I said it says you get $24.99 for both pieces and she goes no people buy them separately. Maybe I'm just delusional, but I feel like that's a rip off. Poor customer service!!!

Had the pleasure of having my jewelry serviced here. A local jewelry shop recommended this place…read moreand the Yelp reviews were stellar. I was not disappointed! Value, craftsmanship, and time could not have been better! I am so happy with how my rings turned out! I'll definitely be back!

Service, selections and value are unmatched elsewhere. We…read morehighly recommend the Jewelry Bazzar!

I had taken my grandmother's 1927 wedding ring in for major repairs. I couldn't believe what a…read moregreat job they had done, it was beautiful! At the beginning they quoted me what I thought was a good price so I prepaid, when they were finished I actually got a refund! I would highly recommend this store to anyone and will do business with them again.

I came in for a new watch battery and face plate change of a Bullova watch. They quickly…read moreaccommodated me while I waited. Unfortunately, Bullova uses their own faces so they couldn't fix that. I browsed the jewelry while they worked. When my watch was ready, the woman shared such great information with me about jewelry and different options I should consider before upgrading my engagement ring. I'll definitely be back!