I inherited some silver coins and Troy ounces unexpectedly and am delighted with my experience…read moretaking them into John Drummond. He's transparent with his pricing, honest, knowledgeable and very accommodating. He even double checked with another entirely separate coin specialist to see if they'd give me a better price than he was offering (which they weren't). I will NEVER take silver or coins anywhere else.

$320 EACH ring for my bridal set to resize a 10k ring with stones in it, was going up one size from…read morea 7 to an 8. Let me repeat that $640 dollars total to resize my 10k bridal set with stones. I left and when to Hilton Village Goldsmith, they only charged me $115 each ring! It was $230 for the set, I saved $410 dollars. Drummond is out of their minds, Thats almost 180 percent mark up they are charging. Even google thinks it's expensive lmao

I went into Madison Jewelers to have a cremation necklace permanently sealed. My mom passed away a…read morecouple of months ago, so this piece, which contains her ashes, is incredibly important to me. I was honestly nervous even leaving it with anyone. When I walked in, I was greeted by two sweet dogs, a Frenchie and a lab, and Olivia (the human lol). I showed Olivia the necklace and explained that I wanted it permanently closed. She handled it so gently and let me know she needed to show it to the head jeweler to discuss pricing. About five minutes later, she came back with the necklace perfectly sealed. The work was flawless. No sloppy welding marks, no visible damage, and no difference in the bar at all. Just precision and care. Then she told me there would be no charge. I honestly had to rush out before I started crying in the middle of the store. Olivia, thank you. You have no idea how much your kindness meant to me today or how much comfort you gave me in helping preserve my mother's memory. I won't forget it. My sister and nephew have the same necklace, and I'll absolutely be recommending Madison Jewelers to them so they can have theirs permanently sealed as well.

I brought in a 1.20 carat oval diamond engagement ring with full GIA certification (J color, SI2…read moreclarity, excellent polish) along with all original paperwork from Diamonds Direct. I was upfront that I wanted to trade it in toward a new ring for my fiancée and even mentioned I had a 1 kg silver bar to bundle. They offered me $500 for the entire ring. When I pushed back (politely at first), they blamed the J color and some inclusions -- the same stone that was good enough for a $5,860 retail appraisal just a few years ago. $500 is not even close to fair market value for a certified 1.20ct natural diamond in a 14k two-tone setting. I walked away immediately. I understand businesses need margin, but this felt like a pure lowball tactic. If you're thinking of selling or trading jewelry here, be prepared to get insulted on value. The selection in the store looked decent, but after this experience I won't be back and can't recommend them for buying or selling.

So kind and transparent! They showed me my diamonds under the microscope and how some of the prongs…read morewere loose and needed to be repaired. They were very complimentary of my ring, and they never suggested that I needed to do something expensive (like get my ring reset because the prongs were loose...) anyways! Loved them and would totally go back :)

Never disappointed with quality made jewelry, repairs, custom designs, watch battery replacement,…read morering sizing, tightening of loose gemstones, great advice, etc. The kindest folks doing what they love to do. Amazing prices as well. Don't be fooled & go somewhere else. James and his wife are right there in Hilton Village. If you go elsewhere, it's your fault when you get disappointed! I'm just telling you like it is!

I contacted Either Ore about having a custom piece built based upon a retired necklace I found…read moreonline that can no longer be purchased. It took a few weeks but I was given a proper quote and explained the process which all seems very professional to me and prices were fair and in line with other quotes I had gotten at the same time since I reached out to a few jewelers. I've attended one of their piercing parties and bought some beautiful jewelry to go with a second hole I had wanted for a while. It was a fun experience at their partner location for the event, The Parlor Room. They're right across the parking lot from Whiskey River Tattoo and usually have a piercer from there attend and you can go there for piercing care and advise if you have issues so it's nice they're so close. I stopped in the store for the first time last week while in Red Mill and, although it's small, they had a lot of beautiful and quality diamond and gold jewelry on one side and some cheaper options on the other side. I was greeted by a friendly sales associate and spoke to her for a while.

Visiting on vacation. I wanted a nice piece of jewlery to…read moreremember the trip. Drove across town (since they make you think they are in Va beach but actually in a suburb). Get there, make a selection and was about ready to pay. The lady then starts this game of having to look up the prices (she got it out of a locked cabinet). Regardless, you had it tagged a different price and should honor it. I walked out and didn't purchase anything. I thought it was very shady! I will NEVER go back! Extremely rude!

March 4 2023 Back in December 2022, I contacted this jewelry store specifically to order a designer…read morering by Steven Douglas, who is my favorite designer. Long Jewelers was very prompt in providing a quote which I appreciated. I was interested in the cherub angel ring, which is actually discontinued now, but Steven Douglas himself created my ring from his archives. I was pleased with Haley at the jewelry store who I worked with via email. The ring took a little bit over six weeks to create due to the Garnet needing to be sourced. It was well worth the wait and even more beautiful than I could have imagined. An appraisal was even provided. I have been wanting this ring for probably 15 years. Over the years, I've noticed it's becoming harder and harder to find, so this was the year I decided to splurge. This particular ring is available in sterling, silver, and also solid gold with the heart being solid gold as well. What made me fall in love with this ring is the contrast of the white gold crown with diamonds and also the beautiful deep cabochon Garnet heart that really makes the ring so special and unforgettable. I thank everyone at Long jewelers who assisted in obtaining this gorgeous ring for me and also, I will tell you that I quoted this ring from several jewelry stores and Long Jewelers - Virginia beat everyone else's price.The ring is by no means inexpensive, so it pays to shop around, and there are only so many Steven Douglas dealers who can provide this beautiful ring.

Excellent service. Extremely fine collection of jewelry. Always excited and pleased with selection.read more

She is amazing!!!! Does great work very friendly and fair price. I definitely recommend and I will…read morebe going back in a few years to design a new ring.

from now you will be my official place for adjust or repair any watch or jewelery…read more she is fast and reliable with plenty experience my wife love dawn thanks for be soo courteous and kind the world needs more people like you.

Sterling silver jewelry has lab made gemstones. Gave as a gift and was later notified that it…read morewasn't real. Not only was I embarrassed, but I purchased something fake from what I thought was a local jewelry store selling quality products.

I came in looking at there selection of jewelry an was very impressed not only with the selection…read morebut also with the customer service by the rep/owner by the name of Leo.will definitely be back soon

My best friend and I went here to get permanent bracelets for my birthday. They had a really nice…read moreselection with a variety of pricing for every budget. They had gold silver, and some rose gold options. The girl who put the bracelets on was super nice and helpful. She even tightened one of my friends older bracelets that had become loose. Very easy to find the location and great times.

LOVED this place! My first time with permanent jewelry and it did not disappoint. Thank you,…read moreIsabelle! Efficient, professional and so fun!