I walked in with a watch band that needed swapping. Heather and Rita were so hospitable and helpful…read moreand I was grateful for such excellent service. I don't often buy fine jewelry but the next time I do, I'll return here.

Great jewelry store, the staff are very friendly and helpful. When I broke my freshwater pearl…read morenecklace, I went to three different jewelry shops to repair and MJ was the one I went with because it was the only one that offered hand-knotting the pearls (it was not hand-knotted and the pearls kept sliding around before). The repair fee was very reasonable, and my necklace looks and feels *so much better* than even the day I bought it. They also have a beautiful selection of jewelry, ended up choosing a piece because I couldn't forget about it from the moment I saw it.

I'm writing this as a follow up to my previous negative review. The employee in question has since…read morebeen let go and the owner has gone over and above all my expectations to rectify the problem. He is very considerate, fair and I would highly recommend them. Make sure you see Thai Tran if you go in. He's the owner and he's wonderful. He followed up with my review and did everything he could to fix the issue at hand.

Warning...do not buy jewellery from malls…read more.. My opinion is that any time you see massive sales in a jewellery store you are looking at prices that are so massively inflated that they can afford to knock off a significant amount and still make enough profit to pay rent, salaries and advertising. This is what we saw when we were walking around Cap mall near the early stages of checking out engagement rings. I found the quality of the rings we checked out to be fairly low for the prices being asked. This was including a heavy sale discount. The staff was friendly enough, but everything else was a put off. One of the diamonds we were checking out was also so dirty we asked the staff rep to give it a quick steam clean so we could actually see how much, or little, it sparkled. Unfortunately, I can't say much more. We had a whole afternoon ahead of us and I didn't want to spend it here.

Great service great deals beautiful staff that are very friendly and affectionate very warm and…read moreloving a very exciting place to go for Jewellery and for fun

Used Metropoli Jewellers for a neckless repair, repair was done while I waited which was very much…read moreappreciated. While I was waiting had a look around and saw some beautiful items in their show cases. Great friendly service at a good price and will go back for my future jeweller needs.

Great place! I can wholly recommend the Gold Room. They continue to keep my ring clean and the…read moreclaws solid.

The Good: My ring was well done, clean and dipped in rhodium. Customer service was lovely (shout…read moreout to Jill) The Bad: They changed out my husbands date dial when we just asked for a new crystal. He ended up needing to send it back and wait for the right colour. Very annoying that they didn't ask or just thought no one would notice. To be fair, this is the second time this has happened (last time it was with another jeweller. I wonder if they use the same watchsmith..) I'll be back for whatever needs I have because the customer service was good and handled it all, but I'd recommend making sure you check your items.

Always trust Martin and Barbara when looking for a special gift or for something creative in…read morejewelry. Excellent quality and selection and Martin is a master goldsmith when it comes to making custom pieces!

I recently was gifted a necklace by my parents, and this piece belonged to my paternal grandmother…read more It is over 100 years old and very precious to me. I want to wear it 24/7 but my mother advised me to take it to a "good" jeweler to check to see if the chain was sturdy enough for constant wear, and to double-check the clasp to ensure it was strong. Makes sense. I enquired with my closest friend who's lived in Van since the 70's, and she immediately referred me to Martin Smith. She said he's the only person she entrusted to appraise her deceased mom's jewelry and to repair and clean her cherished rings and pendants. I subsequently found out a very established neighbor of mine also knows Martin well and she, too, would only take her jewelry pieces to him for care. Seems all the ladies I know who have "important" pieces trust Martin. That's good enough for me! I made an appointment with Martin online and visited the store earlier today. First, I must say, this block on W. 57th St. is so cute, with cafe's and cute shops. I also appreciated all the free street parking here, on both sides of the street. Such a refreshing change. The shop is small but packed with gorgeous displays of sparking jewelry pieces. There is a workshop on the premises, so I presume the jewelry is created on site. There was quite a wide range of styles of pieces here, and lots of gem stones and lots of diamonds. Many were "lab grown" diamonds (which I appreciated). I was impressed with the quality of the artistry. There also were some high-end household accessories at the front of the shop (i.e., some pottery pieces, service wear, stemware, soaps and candles, etc.). Despite these items, I'd estimate that 90% of the shop is devoted to jewelry. Martin was so personable and friendly, and he clearly knows "his stuff", as my mother would say (lol!). He checked my necklace with some sort of monocle and assured me that the chain and the clasp were sturdy and good to go. He tightened one link and I asked him, what do I owe him, and he said nothing, he was happy to help out. Just...wow. I can't speak highly enough of my experience here. I wouldn't hesitate to recommend this shop for anyone's high quality jewelry needs.

Ben and Shannon are absolutely helpful when I was in their store. Honest, efficient, transparent…read moreand friendly

First time getting a piece of jewelry evaluated. Incredibly professional, patient, efficient,…read morefriendly staff. Overall a very positive experience.

They are wonderful to deal with and so friendly and listen to what you want and then and have great…read moresuggestions. They do an excellent job and so reasonable. They were recommended by friends and I a so thankful they did. Thank you Erica and Lou.

I have a pewter belt buckle with a broken hook. Western style buckle with thin plate. After trying…read moretwo other places for repair, and being told it could not be repaired. I was then recommended to see Erica. I stopped by and showed Erica and (the young man helping with shop). No promises, but 5 days later - I got my repaired belt buckle back. Amazing work craftmanship. Highly recommend them.

I have always got my jewellery repairs, custom jewellery & watch batteries & repairs done by Jose …read more They do an excellent high quality job , in very good time ! I had my sons Cartier watch repair done within two days before he was travelling .They also have a very intersting range of unique jewellery to buy gifts .The staff are very professional with extensive jewellery experience to give you the best advice & guidance . I highly recommend them to anyone for their jewellery purchases & repairs !

Great friendly service and their ready to make the customer 100% satisfied…read more They have been in business for a long time and a trusted jeweler. Would not hesitate to recommend them.