Deceiving and Dishonest, I took my watch in for a battery replacement and when I asked what be the…read morecharge I was told $10 but when the female finished the job the bill was $12.72...It's not necessary to lie to a senior citizen

I will give her due ~ she is so talented! No doubt I love the expediency of her service but her…read morecustomer service is zero to me. I've tried. I've gone back over and over ~ never thankful. To be honest rude at times.

Quick and easy links removal. Took less than 15 minutes and he adjusted to a few different…read morepositions until it was perfect.

Great experience. They just moved to a new location. Nice waiting area while Shan worked on…read morereplacing our watch batteries. Check them out at their new location. 2820 Peachtree Industrial Blvd Duluth, GA 30097 United States

Everything went good.I went in one day after cutting the son's hair and went in and became a client…read moreof theirs.I had been a client for ten years now.All my jewelry.Comes from here You can trust them.You can count on them.They're just amazing.People, comes from this one place and they sell it to you with love, honor and respect

Fixed my husband's watch for a reasonable price. Customer service was amazing. I will definitely…read morereturn if needed.

Terrible customer service Alex the assistant manager is terrible is very lack on information…read moreprovided I have gone to another locations and they are very friendly they not even give me a receipt of what I pay for.

Came to make watch and bracelet smaller, the staff was very responsive and kind and I am happy with…read morethe results!

They are amazing and so kind. My bracelet was fixed faster than initially told and it looks…read morefantastic.

The guys down there are easy to talk to and do quality work. Ive taken a few vintage watches for…read moreservice amd repair amd they are good.

I bring all my watches here for repair. They are experts at servicing Rolex, Tag, Breitling and…read moremore. Recently I brought an antique Waltham from WWII and they were able to repair the crystal. Highly recommend!

Great people with high-quality service and strong attention to detail. The pricing is fair, and the…read moreartisans are top-notch. ...they broke my time pieces back to life. Service is efficient, and depending on the work, they can often complete it while you wait. Definitely my go-to.

Wow, I am so pleased to have found this business!…read more They were able to experterly service my Cartier watch in house, no hassle, no crazy upcharges. Battery and gasket replaced, cleaned for a fraction of Cartier or other jewelers costs. Highly recommend! Tucked away in a small strip mall, it is worth the drive for their honesty and experience.

I rarely leave reviews this long, but I genuinely feel people should be warned before bringing an…read moreexpensive watch here. I brought in a Rolex watch for service. From the beginning, the experience was frustrating, unprofessional, and honestly one of the worst customer service experiences I've had in a long time. The staff I dealt with, Shabana, was extremely rude and dismissive whenever I tried to ask reasonable questions about the repair process or pricing. The biggest issue was the pricing and lack of transparency. I was quoted OVER $3,000 to repair a watch worth around $8,000. When I asked for an itemized invoice, I still never received a proper professional breakdown showing actual labor costs, exact parts pricing, or clear justification for the amount being charged. The "estimate" was basically handwritten notes with vague descriptions like "overhaul x3," "gear set," "jewels," etc. What made this even more concerning was that I contacted official and other reputable watch service centers afterward and received estimates that were literally LESS THAN HALF of what this shop was charging. That alone should tell people something. The pricing also kept changing. That does not inspire confidence in the legitimacy of the pricing structure. I understand luxury watches are expensive to repair. I understand water damage can require additional work. I am NOT complaining because I expected a cheap repair. I'm complaining because the pricing felt extremely inflated and the business practices felt very questionable. To make matters worse, the polishing work was not even done properly and had 3 months for service but even they did not have the crystal to replace. For the amount being charged, I expected near-professional finishing quality, and it simply was not there. Every time I tried to calmly discuss the invoice, compare estimates, or ask for clarification, the conversation became defensive and hostile. Eventually I gave up trying to communicate because it felt impossible to have a normal customer conversation. Please be careful if you are bringing a high-end watch here. I'm sure many of the positive reviews may come from basic battery replacements, simple resizing, or standard low-cost repairs. But based on my experience, I would strongly discourage anyone from trusting this place with an expensive luxury watch repair unless you are prepared for: * extremely high pricing, * poor transparency, * aggressive communication, * and questionable value compared to authorized or reputable service centers. Do your research first. Get multiple estimates. Ask for a REAL itemized invoice before approving anything. And definitely compare with the manufacturer's official service center before leaving your watch here.

Had an inscription on the back of a watch done here, the people are not overly friendly but…read morefriendly enough. The inscription was ready same day but was told it would take 2 days, so bonus there. However, they don't really do inscriptions, i.e. they only have a block typeface and can only do horizontal inscriptions. It was $35 for a 33 character inscription. When I went to pick up the watch, the back was crooked and it took about ten minutes to get it lined up correctly.

My father recently passed and his watch had a dead battery and it was dingy from years of use. I…read morebrought it to Westmoreland's and the woman behind the counter was so nice. She replaced the battery in a couple of minutes and kept the watch overnight to clean it. It looks like a brand new time piece. They took such care of my fathers watch. I will absolutely be a return customer.