I am supporter of local stores and went into Gayle O'Neil Jewelry to have a ring appraised and to…read moreshop for and purchase a gift for my neice's 16th birthday. Here were two staff members in the back of the store and unfortunately after 5 minutes of browsing neither one of them acknowledged me. Si I left and took my business to another jeweler in the next town over where I was greeted when I walked in, had my ring graciously appraised and purchased a lovely sterling silver bracelet. How does Gayle O'Neil expect to stay in business if you ignore customers who walk through your doors? A prime example of horrible customer service ... sadly I recommend taking your business elsewhere where it is welcomed!

Through the years I have bought many pieces of jewelry from this store-from inexpensive silver…read morefashion pieces to a gold antique diamond ring. I walked in after work on Friday just before 5:00 and they had already begun the process of putting away the jewelry. The women glanced at each other as if to say, "Great. We want to go home and now we have a customer." One of them asked me what I was looking for, and I told her I was shopping for diamond stud earrings. She said, "Oh we already put those away." I guess business is really good if they can pass up a sale like that. I bought them at another jewelry store.

I try to visit this business every couple of months and I always find unique gifts at great prices…read more A wide selection of gifts including blankets, clothing, note cards, jewelry, kitchen goods, and prints. There is also a baby section upstairs where I found the cutest outfits for a friend's newborn. Highly recommend!

A staff that is professional and friendly. A gift selection that fits every need, anniversary,…read morebirthday, Christmas. Or just because. They offer personal shopper service that gets you a great gift and gets you in and out Quickly. This is a place for guys.

Sherry is absolutely wonderful! She's incredibly friendly and always has a beaming smile that makes…read moreeveryone feel welcome.

I love Sullivan's Jewelers. I especially enjoy working with Sherry when I am looking around to…read morechoose a selection. She always knows my taste and if i describe basically what I'm looking for she shows me the best pieces to chose from. She is very knowledgeable and nice! They are great with my watch battery replacements also. They are done quickly and are fairly priced. And the best silver jewelry around!!!

What a great spot! We came in at the last minute to replace a chain and the people couldn't have…read morebeen nicer ... they took their time with us and we didn't feel rushed - the epitome of great customer service! We will be coming back for sure!

Extremely rude staff!…read more Not a pleasant shopping experience to say the least! We spend thousands on jewelry each year- We won't be spending a cent here again!

My fiancé and I bought my engagement ring at Onyx at a friend's recommendation, and I cannot say…read moreenough good things about James and Daniel, and our process of shopping. I didn't know precisely what kind of ring I was looking for, and was eyeing a few different styles. Daniel knew innately what questions to ask to help guide us towards the PERFECT ring, and he was honest and thoughtful with his recommendations and guidance. I couldn't be happier and will 100% return here for more stunning jewelry.

I went to ask a question about a piece I have. They were very helpful and gave me good information…read moreas far as a collector who could help. Stunningly beautiful establishment with beautiful pieces. Daniel and James were wonderful and I highly recommend Onyx for all your jewelry needs. 10 out of 10.

Had trouble with my watch. Stopped in and let them know. I was out the door in less than 5 mins…read more Thumbs up and will be back.

Took my son there recently to have his new watch sized. Never been there before. Easy parking,…read morefriendly staff. They gave me a decent price on a damaged gold ring that we had. The cost for adjusting watch was very affordable. Highly recommend their services.

Great staff and they good to me, even with all my questions and coupons. Sooooo many gifts and…read moregreat prices.

Always so friendly and helpful. Happy with repair and turn…read morearound time. Have been going there for years.

Absolutely the best family owned business in Connecticut! They take very good care of me, I've been…read morethere multiple times, and will continue bringing my business to these people. Save yourself a hassle and save yourself money by going to them. You will never go to another jewelry store after you go there. They are friendly, they take care of you, their jewelry is beautiful, and I have nothing but wonderful things to say about my experiences.

Richard Heard is an excellent assistant manager, he shines bright always and is so funny and…read morecaring. He always caters to the needs of the customers and makes sure they're happy with their purchase. I am very pleased with all of the experiences I've had here. Excellent jewelry store!

The staff here are so thoughtful and knowledgeable even during a pandemic! Great selection of…read morePandora rings too