I was looking for a Longines watch and came across this business on the Longines website as an authorized dealer. Since it's conveniently located near me in the Jewelry District of Los Angeles, I decided to stop by. There are also multiple parking lots nearby, which made the visit even more convenient. I went in during the middle of the week and the store was quiet, so I was able to browse comfortably. I was greeted immediately upon entering, and the staff were very friendly and helpful. They carry a great selection of brands, and everyone I spoke with was knowledgeable and happy to answer my questions. I was particularly interested in a couple of Longines watches, and they had the exact model I was looking for. Kai helped me throughout the process and took the time to explain everything about the watch. I ultimately decided to make the purchase and was offered a great price. The customer service was excellent from beginning to end. They explained how to properly set the date and time, as well as how to size the watch correctly for my wrist. I never felt rushed or pressured, and the entire experience was smooth and enjoyable. I would definitely recommend this business to anyone looking for a watch. Great selection, great prices, and, most importantly, great customer service. I'm already thinking about my next watch and will definitely be back! read more

This store had the exact watch I was looking for. The funny and personable assistant ensured I left happy with the stunning timepiece. The exceptional service and high-quality merchandise made my shopping experience memorable. read more

Jewelry Pavilion - Longines Brown hydroconquest GMT - Jewelry Near Me - Los Angeles, California

I was looking to upgrade my Hamilton "Murph" watch from the standard leather band to an OEM bracelet, but the bracelet wasn't available online for purchase. The owner of Jewelry Pavilion was able to order the bracelet directly from the manufacturer and a few weeks later it arrived. VERY happy with the service and how the watch looks now. Thank you! read more

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I recently graduated from USC and wanted to celebrate this life achievement with a nice watch. I had been researching different options for a while and I decided on getting a Tag Heuer. (Fun sidenote, Obama had decided on a Tag Heuer watch when he finished Law school in the 90s.) I had heard great things about Jewelry Pavilion at the Blocc, so I reached out to them regarding watch models that I was considering. Since graduating, I have moved out of LA but I travel back here often, so I decided to contact Jewelry Pavillion. At first, I communicated with Jewelry Pavilion by email and phone. Andrew, Moses, and Kai were very helpful and super knowledgeable, so I decided to visit the store in person to try on some watches. After seeing the watches in person, I was ready to purchase one. Moses made sure to size and fit the watch perfectly for my wrist, taking into consideration the winter season and how the watch would fit my wrist in the summer season. He also gave me comprehensive instructions on how to set the date and time, as well as how maintain an automatic watch. The store location is in a nice shopping center in DTLA. Thank you Andrew, Moses, and Kai for an excellent experience. They provided me with expert knowledge and were absolutely personable and hospitable during the whole process. read more

They're the only store that had SPB289 available and Kai helped me secure it. They are very helpful and great customer service. read more

Jewelry Pavilion - Jewelry Near Me - Los Angeles, California

Just stopped in looking for a specific watch model- they didn't have one in store but staff was very helpful and confirmed they could easily order and have in store within a few days. Easily accessible via metro, or will need to fight for street parking/pay at a lot. read more

Bought a Hamilton watch here for my dad's birthday, and he loved it! Great quality, and the owner was super friendly and attentive. Highly recommend! read more

I ordered a custom diamond ring in my own style, and I couldn't believe how beautifully they made it! The service exceeded my expectations. You don't have to pay right away--you can design your dream jewelry, and once it's ready, make the final payment to receive it. This was so convenient for me because I never thought I could afford such a stunning diamond ring, but they made it happen. The team is truly wonderful, treating customers with dignity and care. Trust me, you won't regret visiting them and getting exactly what you want. They will make it happen for you! In fact, I already have plans to visit them again for another dream piece. I wish there were more stars to give! read more

When I walked in asking if they had women's Cartier watches they said they did in the back. I know a fair amount about Cartier and what watch I knew I was after. The man who helped me was not very personable and treated me like I was a waste of time. Then he proceeded to show me the watches he had all of which were quite old Cartier's. He quoted me 6k on a small two tone Santos (Giving me a deal lol) The face of the watch is exceptionally dated compared to new and looking on online at the same watch he is way over market. read more

Jewelry Pavilion - This is the same watch but for purchase online. - Jewelry Near Me - Los Angeles, California

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Super helpful and knowledgeable. Had several watches that needed new batteries. Completed in under 30 minutes

Wonderful overall service, Very Reliable and masterfully watch service. My Raymond Weil Parsifal runs and feels like "butter" on my wrist, just like on day one. Highly recommended. Thank you Pavilion Jewelers. read more

Jewelry Pavilion - Jewelry Near Me - Los Angeles, California

Gary is great! He ordered my Tag Heuer for me! I got the watch I wanted in less then two weeks! I would fully recommend them to anyone who wants to have easy no pressure experience! Super nice guys! read more

Great store and Staff. Very knowledgeable. My go to spot for rare Seikos and watches. Price are amazing. Check them out. read more

Jewelry Pavilion - SEIKO GS GMT - Jewelry Near Me - Los Angeles, California

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Went in to adjust the band for my watch (take a link out). They charged me $8 and it took like 2 mins, super fast. The service was good and they have a decent selection of watches. Located in the Macy's plaza, main street level next to Victoria's Secret. read more

Bought a Tag Heuer watch at Jewelry Pavilion last month. Moises was great to work with- friendly, knowledgeable, helpful, and good follow through. They offer good value and service. When in the market for one of their brands, I'll go back. read more

Very Knowledgeable people and authentic to work with. I was not pushed to make a purchase and the owner was very upfront with the prices. What else can I ask for? I will visit the store again and do recommend it to others. read more

Called to see if they had a couple Oris watches I've been eyeing for awhile. After I politely inquired about 2 models he simply said " Are you going to keep asking? Are you going to buy? " What a joke. By the way, the pieces I was asking about are Oris's most well known models, and he didn't know what I was talking about. Rude and uneducated. I suggest you spend you're money elsewhere, where you're treated with courtesy and respect. read more

Bought a Grand Seiko (GS) from them and I must say great people! They made the buying experience wonderful! If your looking for an authorized GS dealer I would stop by and talk to them. They won't pressure you to buy. read more

Jewelry Pavilion - My first Grand Seiko! - Jewelry Near Me - Los Angeles, California

I don't know how they have a 1-star review. Super nice people, very polite and kind, and even funny. I went in with two watches and they quickly took care of me and finished the job in an hour. Great price and quality. Can't stress enough how nice they were. Definitely recommended for any repairs or anything. read more

Great customer service and fair prices. Andrew always takes the time to explain options and the best ways to take care of your watch.

The Jewelry Pavilion fits right in with the new huge transformation of the Macy's complex in downtown Los Angeles. They have a great selection of mid-range watches that range from Movado to Luminox. They also have an outstanding selection of Mont Blanc pens including collectors items all the way down to the basic Meisterstuck. In the back they have a beautiful selection of jewelry. I met with the owner, I'm sorry I forgot his name, and he explained they were there before the transformation and just now getting the doors back open. It looks like a great place if you're looking for a high-quality pen, a nice watch or a beautiful ring. read more

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I was looking for a TAG Heuer watch for the longest time without any success. Jewelry Pavilion had many in stock and I was able to get the watch that I had always wanted. The owner was great in helping me find the best watch for me and gave me the utmost and best possible customer service! Thank you very much for that amazing service! I will not buy jewelry from anywhere else besides JP and I recommend JP to all of my friends and family! read more

I love coming here to buy my watches and jewelry. I had a particular watch I was looking for and they were very patient in helping me find it. Great customer service and great prices. I recommend to everyone. read more

Definitely my go to spot to buy watches mostly, but also other jewelry as well. My family has been shopping here for 15+ years now minimum. They are family owned and operated as well. They have one of the best selections of watches in the LA area with great prices as well. And if they don't have something in stock they will order it for you, or find whatever you're looking for with minimal wait time. The service is always exceptional as well. We get all our watches and jewelry serviced here, and have always been happy with the integrity of their work. They've been around for a long time, and continue to provide the best service thus far. A special thank you to Andy for his great service and help with selecting gifts, as well as new watches for myself, family and friends. We are loyal customers and we are loyal for a reason. Honesty, integrity and personalized service. Jewelry shopping is an experience, and at Jewelry Pavillion, the experience is always memorable. Thank you! read more

6.00 bucks to adjust my band for my watch (take a link out). Great price. Nice people. I will be back again with a few more of my watches. Please give them a try and they have great watches to choose from as well there if you need to pick up a TAG, Movado, etc up for work or leisure. read more

This is a wonderful place: a small jewel of a repair shop tucked away behind "glassware" on the top floor of Macy's Plaza downtown. Stacy (whom I met) and Gigi run the place. Stacy was warm and courteous, quite knowledgeable and enormously quick and efficient. I had several items of smaller consequence that she took care of right away, and then I left my grandmother's engagement ring with her for cleaning and so that she can check the prongs for security. Sometimes, living downtown, i find that people have an old-fashioned, service-oriented courtesy and competence that is rare these days. This is surely the case for Jewelry Pavilion. I couldn't be more pleased, nor recommend them more highly. Note: take public transit (which is plentiful), since going up the parking ramp at Macy's Pavilion is absurdly torturous. read more

I recently purchased a great watch from Jewelry Pavilion. The price was unmatched by anyone and the service was great. I highly recommend them. read more

I walked into this place in 1994 for a Swiss Army watch that my younger sister was buying me as a birthday gift. 16 years later I still shop here. This is one of those places that adds a personal touch to every sale and repair as well as competitive pricing. I don't know of any other jewelry store that establishes a relationship with their clients. They are very knowledgeable in time pieces and creative in their jewelry designs. This year they located a Movado that even the company couldn't locate and delivered it in time for the wedding. They also for delivered a high end Zenith the same day for my best friends wedding! From Los Angeles to san Francisco! I can't recommend Jewelry Pavilion enough! Jewelry Pavilion www.jpavilion.com 750 West 7th Street Los Angeles, CA 90017-3710 Thanks Guys! read more

These guys a pure class. I wanted to get my steel braclet removed from my watch to put on a nato strap and went there to ask for a quote. One of the guys there helped me out. Amazing service and definitely going back for my next purchase. They have a great selection of Grand Seiko too! read more

Awesome customer service, they are happy to help you with all your jewelry needs from adjustments to purchases. Very nice gentleman inside when I was there. read more

I absolutely loved this place. I am always scared of getting ripped off at jewelers, especially in Downtown. And it's so overwhelming going into other shops, especially when they just look at you as a dollar sign! Well not here...the person that helped me (Andrew) was so great. Very fatherly and was giving me the best advice about my broken ring (some diamonds had fallen off.) He gave me a much cheaper price then I was expecting to pay. I will for sure go back to him for ALL my future needs! read more

Made the trip from Orange County to get the best deal on a watch. Best service and David and his partner were so nice. It was worth the trip and I highly recommend them. read more

The service was wonderful! Andrew was very helpful in adjusting the links of my watch and it is clear that they value service above all else! read more

Great service for a good price. They adjusted my watch band to take a few links out. Then I needed one put back in. I couldn't quite get it to feel comfortable, so I asked them to make repeated adjustments, and they did. I fully admit that I was being a pain. I was picky because I wanted it just right, and they were patient with me. I was very appreciative. Then a phone call came in and they told the person on the phone to call later because they were with a customer (me). Again, that was very cool of them and I appreciate that level of customer service. I paid $8 and left. Then I realized an hour later that I needed one more slight adjustment. I went back, and they did it at no charge. They gave me service with a smile, even after I came back later to bother them some more. A great place to go to. A+ customer service. read more

I have had many pieces of stunning jewelry made by Jewelry Pavilion. Everyone is kind, nice and gives you all the time you need find that special design. The are not in their usual place now due to renovations of the building.....but go and you will be pleased with price, quality of the work, and courtesy. read more