I went into Simmons Jewelers to get a highly sentimental, broken gold chain mended. Robin was…read morereally nice and the drop-off process was really quick. Unfortunately after a few weeks of going in and learning that my chain was not ready, they texted me to say that they lost my chain but I could go in and choose another one. My heart was broken but Hannah was really patient and helpful in finding a similar chain and I chose (and paid) for a pendant to go along with it. A couple weeks later I moved to another city when I got a text that they found my chain, so drove the 4 hours round-trip to pick it up. They did a good job, were still friendly and waived the $25 mending fee. Things happen but customer service makes all the difference! I'm thrilled to have had a happy ending by being reunited with my gold chain.

Simmons is a great place I would 100% recommend to anyone for all of their jewelry needs. Me and my…read moreboyfriend were looking for a chain for the pendant his mother made me (Blessing in disguise by Melissa Rovner) and we found a 18k gold chain of my dreams at Simmons. The only issue was that it was slightly too long for my liking. So they offered to add a hoop chain at the length I wanted so I didn't have to get rid of the rest of the gold. They did this at no extra charge, going above and beyond. Because of the interactions I had with the lovely employees and owner I decided to take a leap of faith and leave a family heirloom my grandmothers engagement ring she gave to me. Unfortunately it was missing a diamond whe it was gifted to me and needed repair. When I came back to Simmons to pick up my chain and ring both pieces looked amazing and were exactly what I wanted. I was so happy with the result I left some more pieces. 2 rings that needed resizing, a broken chain that needed repairing, and a gold bracelet that needed a couple links removed. I came back about a week later and once again everything looks amazing!!!!! I cannot express how amazing and personable the employees of this shop are. They made me feel so comfortable during the entire process of leaving my family heirlooms to get a bit of a make over. Not only that they are reasonably priced and very trustworthy people you feel like you're leaving your pieces with people who care. I cannot recommend this place enough! Thank you Simmons

I love Park Jewelers!! They have always been super nice when I've gone in and are always helpful if…read moreI have questions regarding any pieces I bring in. I would highly recommend them!

Tony and Demetri are amazing. They take care of you, according to your needs. Money have AMAZING…read morejewelry. I thank them for making my wife's wedding ring and many more accessories. Kyle

Located on the northern end of Park Avenue in Winter Park, Reynolds and Co Jewelers offers a wide…read moreselection of watches, new and estate jewelry. I recently popped in to get a watch battery replaced and seek help with another watch whose crown was stuck in the locked position, preventing the updating of time or dates. Ehm. The staff was very nice, greeted me promptly and my watches were assessed, battery quickly changed in the back while I waited with the gal up front who was checking out my other watch. I was informed the crown getting stuck was a common problem with my particular watch model and she had it quickly unstuck and the time and date updated in a matter of minutes, with no charge. I left with my two watches polished and working, in no time flat. What a great experience, I'll be back!

I was waiting for a friend to grab coffee in Winter Park when I stumbled upon the store. I went in…read morewith no intention to purchase anything but saw a watch that I liked and spoke to the owner about potentially coming back to take a look at it again. We didn't agree on a price we tentatively negotiated towards a price that we could agree on, but I told him I'd come back with cash and we would talk further.. After lunch, I came back with the cash and offered a little bit under what the initial price we talked about was. The owner went into a temper tantrum, started packing everything up and yelling about me playing a game with him. Mind you I was not lowballing him a lot less than what we had already talked about only $500 on a multi thousand dollar watch. I would have purchased a watch at that price, all he had to do was be respectful and say "no I can't do that price" and I would've bought it and I would've walked out with the watch and we would be on great terms, and this would be a positive review. Instead, he decided to freak out, be disrespectful towards me, make exaggerated claims and borderline start yelling at me If this is the customer service, you're going to receive when you're potentially purchasing an item at multi thousands of dollars, imagine the customer service he'd receive if there was an actual problem with the item down the line His reaction was completely unnecessary, unexpected, and a deterrent for any potential future customer. My best advice is to learn to improve your soft skills, and your approach with customers. At the end of the day you are selling things, people are going to request to purchase them for lower than what you have listed, if this is something that is going to trigger you then maybe this isn't the job you should be in

Got my ring sized at Majestic and they were absolutely wonderful! So friendly and prompt! When I…read moredropped off my ring, I expected to be without it for at least a week, but they were able to have it back to me the next day, wow! When I commented on the quick turnaround, the woman said she figured I didn't want to go without my ring for too long, and she is right! It was $120 for my resizing, not sure what the going rate is for this repair but I felt it was fair, especially with the quick turnaround. I will definitely be using them again next time I have jewelry needs!

The employees are so knowledgeable and helpful! I loved the variety of jewelry! True professionals!!read more

My fiance got my engagement ring here last year and they have been wonderful to us ever since. I…read moreget a reminder every 6 months to come in and clean my ring for free. We went recently to pick out our wedding bands and they were attentive, informative and kind. I never felt pressured to make a decision and we did decide to purchase our wedding bands from here. I can't wait to get mine once it is finished!

I came to Juneau with my family for a cruise on vacation and stopped into Monarch. Marla Baca was…read moresooo delightful she helped me picked out some pieces for myself as well as a couple pieces for my mother. OMG! Can't thank her enough. So warm and delightful I looooove her. What an awesome and sweet woman. If I am ever in Juneau again I will definitely pay her a visit!!

My parents have been customers for years - they had all their jewelry and wedding bands custom made…read morehere - and always raved about the service and quality of work. When it came time for my own engagement ring, I strongly encouraged my now fiancé to purchase it here. Sadly, he did not listen, but I did buy my wedding bands at Maitland Jewelers. First, they inspected my engagement ring, and shared with me the unfortunate news that it was broken. They told me that they could not touch it but instructed me how to get it fixed at the original place, of which I was incredibly grateful. Nothing they had in stock looked good with my engagement ring, but they ordered in a few styles for me to try, that we mutually picked out of a book. When those came in, I didn't love them either, but we ordered a few more to build for a custom piece. They turned out beautifully and I am over the moon happy with. I cannot wait to actually wear the band! I also had earrings custom made out of diamonds from a ring that belonged to my deceased father. They also turned out beautifully and I cannot wait to wear them at my wedding. They ladies who work their, their gemologist/goldsmith - all absolute delights and experts at their craft. I cannot sing their praises enough. If you are on the market for ANY kind of jewelry, or need repairs, I 100000000000% suggest you visit Maitland Jewelers.

I cannot say enough great things about Maitland Jewelers. The staff alone would be a reason to…read morechoose this business, but that's probably not why you're looking for a jeweler. The In-store selection is curated so that they probably have what you're looking for. And, if you don't know what you're lol for, they can help with that, too. Or maybe you know EXACTLY what you want - they can order or make it. Regardless of your situation, they've got you covered. Now, back to the staff - Elin, Carl, and Carol provide such outstanding service that you'll remember exactly why it's better to shop small. The whole team is friendly, knowledgeable, and professional without ever being pushy. They're the best!

I went over to visit Bart with two Swiss mechanical watches and one 1947 Hamilton mechanical to get…read morecleaning. They are all working on time so Bart advised do not do anything to working watches. His maintenance charge is very reasonable probably less than comparable places, but Bart saved me hundreds of needless expenses. That kind of integrity is rare these days. If needed I will certainly be back and most highly recommend Swiss House for any watch, clock or music box work!

This is a great place to have either a clock repaired or a watch repair or watch battery…read morechange-out. Owner is really nice and to the point. Also, a good selection of Black Forrest cuckoo clocks as well.

I drive from Windermere to have George do my jewelry repairs. His pricing is very fair and honest…read more And he always does a perfect repair!

Took my grandmothers diamond bracelet and he created me a diamond band I'll have for a lifetime…read more Love his work very creative and caring ! Super happy