I purchased a tube to take on my boat only to find it wouldn't hold air. I tried to return it but…read morewas told it was not returnable because it had been taken out of the box. I had to take it from the box to find it was defective. They are a horrible franchise with a horrible return policy. NEVER AGAIN!!

purchased a woodman 3-season sleeping bag - rugged exposure. the bag was butt-ugly tangerine…read morecolor. the size was good 80" long and plenty wide. the problem landed on me like an anvil when it came to repacking the bag! i am 6, 2" and weigh 220lbs. it took 2-months, my wife and every bit of strength i had to repack that sleeping bag. do not buy the rugged exposure sleeping bags unless they give you a much larger carrying bag to pack it in. what a faux-pas.. i wonder what dumb mf engineer designed the outer bag to be so small? must have save 7 cents per ubit by shrinking the size down. sfb! i will followup to let you know if big five accepted the return. wjc

We have rented skis, purchased clothing and gifts, and we always have a great experience. The staff…read moreis very friendly and helpful, and you are in and out with expedient service. They are an amazing local business, and a great value for ski rentals in particular.

They were very helpful and did a good job at getting our skis and boots and poles ready for our…read morelovely ski trip we had in March even though there wasn't any snow

I love this range and the staff. They are all super educated and friendly and always happy to…read moreeducate and assist. They also have fair prices on guns and ammunition and occasionally some great deals.

Great staff. Jared has a fantastic team at this business who graciously assist with lane rental,…read moresafety details, target selection, and rental equipment. Ammunition is reasonably priced and there are several days where discounts apply for women, seniors, first responders and service members (active and retired). The Range is a keystone for training in Grass Valley and a great place to build and hone your skills.

I asked to catch trout, and I caught trout! Beginning to end I had a wonderful experience booking…read morewith Tom. It was my first time fly fishing and Tom was an amazing teacher. Being on the boat for less than an hour I caught my first fish. Tom knew exactly where to go to catch specific species and knew how to do it AND teach it quickly. He was so obviously experienced it was a joy to be one of his clients and learn from him! He also rowed a boat up and downstream the river like an Olympian, lol. He knew so much about all the fish, birds, bugs, too. He was super nice and gave me the guidance I needed to catch what I wanted and was endlessly patient, kind, and encouraging even with all the mistakes I made. As a woman who has been on other charters where the guides treated me inferior to men, I had the opposite experience here. Tom went above and beyond to make sure I had an exceptional time. We will be booking again.

It should be noted I rarely leave reviews about a business unless I've experienced exceptional…read moreservice or extremely horrible service. With that being said, I can't rave enough about the Reel Anglers Fly Shop and the owner Tom. I first met Tom a few months ago. I called his shop and was looking for a guide for the Lower Yuba River. I had been there several times and couldn't figure out how to fish it. I looked online and saw several other guides, but I chose Tom because of past reviews, his knowledge/experience with the River and the conversation I had with him over the phone. We met on the River. Tom was on time (ready to go) and eager. I brought a friend with me who had zero fly fishing experience. Tom spend about 15 minutes with him and showed him the basics. His teaching method was perfect. He didn't overload my friend with a ton of information, but gave him enough to grasp the concept and build on it. We fished the full day. Tom provided an excellent guide service 2nd to none. He told us where to cast (provided additional instruction to my friend about casting), told us to mend the line when needed, put new flies on when needed, dressed the flies, and he rowed his butt off. My buddy and I had plenty of opportunities to hook up but we missed them. No fault to Tom. Needless to say we did not get skunked! We had an awesome time on the water and like I said the service that was provided was top notch! The review doesn't end there. Due to my experience with Tom, I thought I would visit his fly shop in Grass Valley - it's about 20-30 minutes away from where I normally fish. His shop was well organized and had all of the gear you would need for fly fishing. I've mentioned this before, but Tom's knowledge really shines. I asked him what flies he recommended. He picked out a few - that day I got several to the net on the flies he picked out. Lately, I haven't had the chance to go to the fly shop so I made (2) phone orders with him. Here's why I'm writing this review - there was a mix up on getting my order shipped by Tom's local shipping business. My package was sent to Tom's fly shop instead of my home. I called Tom on Thursday of this week and told him I didn't receive my package and that I was heading to the River on Friday. Tom told me he would meet me there, give me flies that I would need, and at no charge. I couldn't believe it - because of that I will be a customer for life! I'm looking forward to the next drift trip with Tom! Thanks again!!

I saw the one star review and had to comment. I have been in this store many times and never had…read moreanything but great service. Their employees are knowledgable and friendly. I was running late one time to pick something up. I called them to let them know and asked them if I should try the next day instead. They said not to worry and would stay after closing to take care of me. That is customer service! She must have said someting that resulted in the experience she had. I enjoy and appreciate doing business with them. Hatred for America? They are true patriots. Hatred to California- maybe the politics.

The crew at Mustang are a great bunch of people. They all come with a wealth of knowledge and…read moreexpertise and are glad to take the time to answer any of your questions. Only one way to say it-" They all rock" ! Charles Crow Penn Valley

Been shopping here for years, exceptional service and knowledge to get you into a shoe that not…read moreonly fits, but is also functional for your needs.If they don't have the shoe you want they will order it for you.

What a gem of a find! A store that had quality, function, style, as well as exceptional service…read more My special needs bunions and pronated fallen arches found their happy place in the Hoka shoes recommended to me by the owner. It's rare to find a selection that offers extra arch support and width in a more personal well curated business. We were greeted with a friendly smile by the owner who was busy with other clients when by the end of our visit were all engaged in conversation together. My happy feet thank you Trkac!

OFFERING MATCH Quality ammo for compitition shooting Matches…read more Such as CMP National Matches at The Nevada County Sportsman's Club in Nevade City... 4th Saturday thru the summer... Our Go-to source for ALL Shooting Supplies. Expierence in sales of all supplies. Legal by CA. laws.

Best service around. Ed's the easiest person to work with. If you're going in with no experience…read morehe'll walk you through what you need. Highly recommend for your first gun or adding into your collection. 10/10

This is a great BS. Family run. Great advice, great selection of parts in stock.Pices similar to…read moreonline $ for parts! Father son team that seems to know their stuff

Always the best service, fast and reliable. Charlie and…read moreCorey are great at sales, service and maintenance for all your bicycle needs. They can do it all from mountain Bikes to road bikes. They can even work on older outdated bicycle's .

To the guy selling boards today no reason for such attitude. It's about getting the little girl the…read moreright board not about making a sale. After we left we found the board he said we won't find.

Little guy, big attitude. Not sure that the name is working, maybe try snarky, passive aggressive…read moretimes. Also, zumiez vibes

There is a problem with this store. It is not the price, not the selection, and not the sales…read morestaff--the young lady who helped us was really excellent; helpful, forbearing and a pleasure to deal with. The problem is those silly, tiny-little shoe horns they offer us to try on shoes with. Honestly, this company would do themselves, and their customers, a BIG favor by investing in some respectable, functioning, shoehorns...The ones they have are ridiculous and make trying on shoes an unnecessary struggle. Here's some advice: You'll sell more shoes if the experience is pleasant all around, and not a struggle.

Horrible customer service. I ordered a pair of Birkenstock sandals for my granddaughter's birthday…read more I received an email saying they have been delivered but they were not. I called the store and the manager who was condescending and rude as soon as he answered the phone, told me there was nothing he could do about it the problem was between me and FedEx. I would think since I ordered the shoes from Famous Footwear they would help me locate my order. When I asked to speak with the manager the person on the phone said he was the manager. When I told him he was being rude he yelled 'Jesus Christ". I was shocked to say the least. I still have not gotten my granddaughters Birkenstocks. I have sent several emails to Famous Footwear but nobody has bothered to call and offer any help locating my order or even to ask if I had received it. Definitely will never do any business here again.