On time for appointment- Did not use service due to I did not want to pay inflated price for…read moreservice.

Purchased the home warranty. Every time they come to my home for a checkup they find something…read morewrong. Then when I call to speak to someone the answering service leaves a message, sends an email but no call back or email. Supposed to come to service furnace today but no call no show. When I called the answering service I was told the part didnt even come in yet.. wish I would have gone with Horizon​.. Update..2-23-26...today Keven called me who, according to him has no experince in this field. Supposedly he was a coach prior to getting the job at Fantes. As the conversation was becoming heated. He said to me, "dont have this conversation go this way" he then proceeded to say "you sound angry". I replied, i am not angry but I am upset over the fact that I have left a message for approximately 2 weeks and no one has called me back. Then he yelled " I just got the message on the 17th and I called you back" I replied, so who is getting angry now". So as I was still talking and he was trying to speak over me. He eventually hung up on me. Now how professional was that. I will be reaching out to the GM Ken

Michael was very helpful in getting my water heater replaced. He explained the different options…read moreand presented his professional opinion as to which was best. I definitely recommend his services.

Impeccable customer service. Very knowledgeable. Arrived promptly for appointment and resolved the…read moreissue quickly. Highly recommended!

Do not use this plumber at all He totally sucks and does not…read morecome back if the job is not done right He also does not return your calls when you phone him. He screwed over so as far as I am concerned he can get screwed.

Do not use! Had no problem cashing the $1200 check by running to the issuing bank the day it was…read moregiven. Has failed to complete the job. Home has no heat and avoids calls. Has no problem leaving a home with a sick 3 yr old and 2 yr old with no heat. ( toddlers vomited 4 times while he was there so he was very aware the had a virus). Left a gaping hole in concrete floor in a home with toddlers and pets and has no problem with that safety issue. Told me he would be out at 2 pm. Never showed. Told me he would be out at 5:30pm. Never showed. Told me ( after repeated calls) he would be back in the area ( I am only about 15 mins from Riverside) and call me. Never called. Ignoring calls. While doing the first part of the job, he had to leave TWICE and didn't come back for over 2 hours. I still have no heat 4 days! No response from him. I am filing a civil suit. Do not use. I don't think this is the type of person you want to do business with.

My hot water heater went this past Friday and I called on Christmas Eve and Mr. Parker came out on…read moreChristmas Eve to take a look at my system. I was so appreciative first off because it was the day before the holiday. Very friendly and won't just try to sell you anything. I'd recommend him a thousand times!

From the owner: Over 25 Years experience. Reliable and honest well Rounded plumberread more

These guys are unprofessional and unreliable. I spoke with them several times, booked an…read moreappointment and they no showed preventing me from finding another plumber for several hours. They also decided to not answer any of my calls to verify they wouldn't make it.

Great service. Courteous and pleasant workers. Response was vary quick, and the work was done in a…read moretimely fashion. Showed up on time, took care of a nasty problem, left the jobsite neat and tidy. Would not hesitate to recommend this company to friends or family, or to call on them should I need plumbing or drain service again. I wish all the service companies I use as a homeowner were this good Britt B., Merchantville

The manager didn't want to come out for an estimate but chose to go e me one over the phone based…read moreon my description. The plumber who did the work said the work was what he was expecting but he was not told about the quote. I was charged over 50% more than what was quoted. When I called for an explanation he tried to say all the things we had previously talked about raised the price and then when he had to admit we already talked about those things I was told for the first time about how different the price could be based on the amount of time it takes. No apology from the manger. Just angrily stating he is not going to argue about it because it was still a fair price.

From the owner: American Drain is a all phases plumbing and drain cleaning business . Family owned and operated…read moresince 1982 with over 50 years of experience. Servicing Willingboro and surrounding area.

I want to take a moment to thank Roto Rooter for reaching out to me. I truly appreciate the…read morecustomer service and the time he took to try and ease my concerns. I want to clarify that in no way was I disappointed in Billy. He was professional, knowledgeable, and efficient. He was at my home within an hour of my phone call, thoroughly evaluated my situation, and with ease unclogged my drain. My issue was never with the service that Billy provided. My issue was and still remains an issue with standardized, blind pricing from Roto-Rooter and throughout the plumbing industry. While I understand, every situation is different and a true quote cannot be given until the issue is evaluated by a professional, the fact that Roto-Rooter uses standardized, flat rate pricing I believe that some sort of transparency could and should be made available during the initial phone call or even on their website. During our conversation I was informed that Roto Rooter uses a standard flat rate pricing system. I was also told that discussions about pricing occur almost on a daily basis with customers just as shocked as I was. I personally feel if this same issue is repeatedly raised that it seems like an opportunity for corporate leadership to improve transparency and set clearer expectations for the customers before the technician arrives. Especially since, as in my case many of us are calling in duress over an unexpected repair. I believe this would build consumer confidence, strengthen trust, and ultimately build customer loyalty. Once again. Thank you Billy for your service. Thank you to RR for taking the time to address my concerns. Now, it's time for corporate to incorporate a few changes of their own.

I had a main sewage drain blockage and decided to call Roto-Rooter, a company I could trust. Luck…read morefor me I was assigned Joe, one of the most professional service technicians I've ever had the pleasure to work with. He explained exactly what he planned to do and he got it done. No drama, just calm, reassuring professionalism. I felt I was working with someone who knew what they were doing and really had my best interest in mind. What really impressed me most is that he really loves his job and that is a very rare find these days. Joe is a true professional that I will ask for on any future plumbing projects. Oh, and no, I'm not related. Ask for him to oversee your next plumbing project and see for yourself, he's the real deal!! Charles Mayer