Excellent service from Goodman Plumbing. Mike was professional, fixed an unexpected pipe issue, installed faucets and left everything spotless. I highly recommend -again. read more

I am extremely disappointed with my experience with Goodman Plumbing. After having a great first experience with them, I hired them again because I trusted them. Unfortunately, this second experience was the complete opposite. The original agreement was for Goodman Plumbing to dig down to the curb stop, shut the water off to my home, install a new water box, replace the pipes inside my home, and install a new shut-off valve. After realizing they could not dig into the street to perform additional work that would have cost me thousands more, they changed course and went against the terms of the original contract. Instead of honoring the agreement. Communication was terrible. I waited over a month with little to no updates while my pipes continued leaking. I had to repeatedly contact Goodman Plumbing just to find out what was going on. When they finally came out, they dug a hole and then refused to continue the job, claiming the pipe contained lead. Throughout the visit, the technician was on the phone with someone from the company. However, a Philadelphia Water Department inspector confirmed that my service line was not leaking, and records from the PWD Lead Service Line Map showed my address as non-lead. Despite this, Goodman Plumbing refused to accept the inspector's findings or move forward with the original work. To make matters worse, they broke the tip of my curb key and never told me. Inspector informed me the water can no longer be shut off due to tip was broken off. Goodman plumbing company refused to repair it, refused to restore the area with cement as required by the contract, and left an open hole in the public right-of-way with only caution tape around it. This created an unsafe hazard outside my home. They also never completed the plumbing work inside my house that they were hired to perform, yet still expected to be paid. When I asked them to take responsibility for the damage they caused, I was told it was my responsibility because my home is older. They refused to provide their damage liability insurance information and repeatedly shifted the blame instead of taking accountability. I was also pressured to make a decision within one day and received repeated phone calls the next day pushing me to spend thousands more. Rather than work toward a solution, I felt pressured and dismissed. I was told repeatedly by workers, and Manager Nick they will not fix or place cement over hole as it is now my responsibility, yet this was a part of the contract.  The most disappointing part was being told by Manager Nick to never contact Goodman Plumbing again for any future services. As a customer who trusted this company enough to hire them a second time, I found that response completely unprofessional. I regret giving Goodman Plumbing my business again. Instead of standing behind their work, they failed to honor the contract, damaged my property, refused to repair the damage they caused, left my property in an unsafe condition, and walked away from the job without completing the work they were hired to do. If you're considering Goodman Plumbing, I strongly encourage you to carefully review reconsider or if any digging is needed to follow-up with PWD have them inspect first. My experience was stressful, frustrating, and one I would never want another homeowner to go through. Now my home is left with unsafe, hazardous unpaved hole left with dirt they placed over with caution tape and sticks holding caution tape. read more

We had a bad leak under our kitchen sink. We contacted Goodman - they were able to schedule the repair within 2 days. The representative came during the time frame they provided when I made the appointment. He was courteous and took time to explain what the problem was. He repaired the leak in a very short time. This was the second time we had Goodman repair plumbing issues, and we'll be calling them back if we have anymore! read more

courteous, competent and reasonable. very happy to have a reliable HvAC and plumber - you can't go wrong with Goodman!

Very pleased with their service, pricing and repair recommendations regarding several issues. Highly recommend!

Highly recommend. I had a major job that required digging up my whole basement and sidewalk. They had a large team come out and worked in the basement and outside at the same time and were able to replace my whole sewer line in 1 day. They cleaned up amazingly well and came back the next day to cement the basement. Additional benefits: Their quote came in significantly lower than another company and they accept credit card payments. read more

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I hired Goodman Plumbing, which does HVAC as well, to install a high efficiency 97% Carrier gas furnace because of positive reviews. Goodman Plumbing did not take out a permit for the job, and refused to do so when I reminded them. "Stan" and office staff said Philadelphia did not require a permit for that job (it requires a Mechanical permit) and tried to pass off a private inspector as one connected to a city permit. I finally applied for a permit myself after the fact, listing Robert Goodman as the contractor. The application is pending. I have since learned that their installation might not pass an inspection. Goodman Plumbing used a one pipe installation (just exhaust) through a window into the rowhouse air-light space between the houses. It terminates underneath a window air conditioner. A 97% AFUE furnace is a Category IV condensing furnace, which is designed for sealed combustion. It works best when the furnace has two separate PVC pipes, one for outdoor combustion air and one that exhausts the low temperature flue gases. A one pipe setup pulls combustion air from inside the house, creating negative pressure, which then pulls cold outdoor air into the home through cracks and leaks. This can reduce overall system efficiency by 3-5%, partially defeating the point of a high efficiency furnace. A two pipe system avoids this by using outdoor air only, keeping the home's conditioned air inside. Also, when a furnace uses indoor air for combustion, fumes from cleaners, paints, laundry products, and stored can be drawn into the burner and corrode the heat exchanger over time. Philadelphia rowhouses can be too airtight for safe indoor air combustion. Exhaust fans, dryers, or range hoods can depressurize the home and cause backdrafting. A two pipe sealed system is unaffected by indoor pressure, ensuring stable combustion and preventing CO hazards. Codes and manufacturers specify two pipe direct venting as the standard for Category IV furnaces to ensure: Correct combustion, safe exhaust removal, and proper condensate management. Negative pressure can also draw water heater exhaust down the chimney into the house as well as through the window AC that is over the exhaust pipe. After the installation, I started getting headaches and my dog lost her appetite and started vomiting several times a day. I turned the furnace off. My headaches went away and my dog's appetite and health returned. A Goodman rep came out to the house with a meter but only found 1 ppm. The house had been aired out and the furnace turned off for a couple days before his visit. When I turned the furnace back on, my headaches came back and my dog got sick again. I spent over $150 on CO detectors to monitor the situation, then decided to turn the furnace off until installed correctly. Goodman Plumbing was a bad choice. Update: As of 4/23/2026, Nick, the manager, has offered to come out and correct the piping on Tuesday, but would not agree to file for a mechanical permit and inspection with the City of Philadelphia. read more

No problems good job & reasonable.. had water tank replaced ... quick and precise would go to them again for service ....

Had water in my basement from rain. They came out and did a great job. They were on time and thorough. They asked questions and knew right away what the problem was. Sean was very pleasant, experienced and knew his job! I would recommend this company to anyone who needs a good reliable plumber. They are also very reasonable. Don-Wana read more

Amazing service, communicated well, showed up on time, completed the job quickly and efficiently. No hidden costs, upfront, honest, dependable and had very reasonable pricing. I would definitely recommend using this contractor and look forward to using or recommending their services. read more

Very disappointed in their service and failure to resolve an installation error on a new central heating and cooling unit. Found a crtical system component in the packaging that was not installed. Most likely this accelerated an early compressor failure. The admin office and service manager were contacted over 10 times often with no response or delays on a warranty replacement. Ultimately resolved the issue with another service company that was able to process a manufacture warranty replacement (2 years later). Not sure why Goodman was reluctant to resolve. Side note: every technician after the initial install did not bring a ladder - they kept asking to use my ladder to access the roof. The techs complained that Goodman would not provide them with ladders. read more

I've used Goodman a couple of times now. Today they came out to replace my garbage disposal which was broke and I had water all over my kitchen floor. They came out within 90 minutes and replaced it. I highly recommend this company. read more

Just use this company professional on time and honest. Definitely recommend them and will be using them in the future

Rip off. Don't call them in an emergency (or ever), they will totally take advantage of you. Bloated prices, subpar sloppy careless work. Forget this place! read more

I have called Goodman plumbers over the years for excellent service, immediate response time, always had courteous and professional technicians. Pricy, but I thought they were worth the cost. Then I called for AC work... I won't call them again for AC work. I had a leak in the wall from a mini-split. First, I explained everything in great detail to the scheduler prior to arranging the appointment. Second, they sent out a tech who knew nothing about mini-splits. He struggled for an hour trying to remove the cover. Finally, he gave up and said their expert would come out the next day. That didn't happen due to an unfortunate reason. Meanwhile, the inside part was hanging off the wall and still dripping inside. A week went by... they forgot about me. I called them back the following week asking if the tech was back at work. They said they hired a new mini=split expert. Great! He came out a few days later. He struggled to get the cover off due to the now bent clasps from the first tech. Then he said the leak was due to a clogged drain, which runs out the wall down the outside of my house from the 3rd floor. He used an air compressor to blow out the clog, filled it multiple time with bottles of water to test. It wasn't leaking in the wall. Then he left. Within minutes after he left I went to the 2nd floor office to work and could hear a loud dripping that wasn't there before. Worried that it was STILL inside my wall, I called him back. Fortunately, he was still close by.. so he came back.. It was the outside drain - he blew the PVC pipe off the drain hose with the air compressor. But he said NO, NO, NO. He said it was a cracked drain from being old. He also told me that it usually drains outside without any PVC or downspout covering, that it was fine the way it is now. Except it's not. The constant sound of the loud drip is very distracting, it's dripping loudly onto my neighbor's roof, AND I HAVE NO WAY OF TELLING IF ANY OF THAT DRIPPING WATER IS IN THE WALL or causing damage to the stucco wall. I also checked my neighbor's MINI-SPLIT external drain - it is ENCLOSED in a beautiful aluminum down spout. My blown drain is too high up, and I'm too old to do it myself. So, now I have to hire another contractor to fix the cracked drain he created and install a new covering. I suggest you take photos and VIDEOS of all the external parts prior to service. YOU WILL NEED proof of any damage. read more

Quickly came out to check leaky pipe in basement of city rowhome. Arrived on schedule and communicated well about service time. Friendly diagnostic technician. Worked with Philadelphia Plumbing Co same morning to snake and unclog main drain from curb. Fixed problem quickly, professionally and at a great price. Very professional , top notch and highly recommend. read more

Joe and The Crew came to my home to remove out a non working water heater, that was not properly installed correctly. Their work is so organized and swiftly done but yet CORRECT! After installing a new water heater with added features, Joe gave the basement an Upgrade Appearance, plus Hot Water !!!! Thanks Joe and The Crew, Customer 4 Life !!! read more

When we bought our house, we were warned in the inspection that our furnace - which was older than my partner and I - was on its way out. While it wasn't an emergency, it was something to kick up a rainy day fund for. Cue this weekend, we started smelling gas. After an emergency PGW call, our options were to patch the leak, or remove and replace the whole thing. We'd been kicking the can down the road, and it was time. We've been working through a lot of fun renovations lately. This definitely wasn't a 'fun' expense, but a necessary one, and Goodman did a great job of making the process as painless as possible. Our new furnace works great, their team was prompt with appointments, on top of communication, and did the work in about 5 hours all while I worked from home. We had been quoted some jaw-dropping amounts from other local companies, and their price was more than fair for all the reasons stated above. Would recommend if you're in need of HVAC work here in Philly! read more

A year ago I had a hot water heater installed by another company; they did a terrible job and ultimately cost me thousands of dollars. This Saturday, the water heater made a sound so explosive it sounded like a bomb. I went downstairs and saw that this explosion actually blew the control panel door off of the water heater. Concerned that it might literally explode, I called Goodman Plumbing as they had come to the rescue previously when this horribly installed appliance left me without hot water for five days. It took less than five minutes - literally - from the time I made the call to when Sean, one of Goodman's skilled plumbers, made it to my house. Less than five minutes on a Saturday to respond to a call. He went over everything, made sure the device would be safe and pointed out the dangerous way the water heater had been connected to the main heating source. He was the third person to do this, so it wasn't about a sale. We agreed that this water heater would remain problematic and never allow me more than a few weeks' peace and that it was better to install another one, which he was prepared to do the very next day, even though it was a Sunday. He actually came with a team on Monday afternoon, so I could still put in a full day of work. Even an amateur like me can tell how much more workmanship went into the installation - and for less money than the original water heater cost. Sean made sure I understood everything about how the heater was installed and how to work it. He taught me how to safely turn off the gas if I ever felt there could be a problem. He explained the process and didn't leave until I understood what had been done. In short, he treated me like a valued customer, and more importantly, a valued person. Everyone I have met from Goodman Plumbing has been caring, respectful and supremely competent. They have responded quickly to my concerns. Sean is the latest among this amazing team to demonstrate what real professionalism looks like and I am truly appreciative. read more

Problem was bigger than Initially anticipated, Goodman is working to correct previous plumbing issues

This weekend Philadelphia experienced a heat wave with record breaking highs. I have a very old dog with severe health issues who was not doing well during this weather. I tried contacting numerous emergency HVAC services, but due to the high demand no one was available. I finally got in reach with Goodman Plumbing, and they were offering to come right away. Our unit is on the roof, and they still offered to come first thing the next day. They were honest and responsive, and seemed empathetic to our situation. The guys who arrived were quick to get the job done. They located the problem and solved it quickly and effectively. My realtor, who was an absolute terror during all of this, was arguing with me over the phone and trying to get out of paying for it. They took notice to that, and offered to reduce the price for me. They made a terrible situation much much better and I would recommend this service to anyone!! read more

Would love to review this business. I called to schedule an appointment. A week later, no one showed. I did get a phone call saying someone was coming out but I waited 30 minutes passed the window time and no one ever came. Will update if I ever receive a response. read more

Excellent customer service! Very professional. The plumbers were prompt and completed the heater repair in a timely fashion. I highly recommend Goodman plumbing. read more

We have used Goodman Plumbing twice: once for emergency and once for a leak and tub faucet replacement. Both times I was called back immediately and serviced the next day. Price was fair, service quick, and technicians polite and friendly. I have had other bad experiences with plumbers and it has made my experiences with Goodman that much more refreshing. read more

We called Goodman when our basement starting flooding on Easter Sunday at 9PM. Despite shutting off the water to our house, it kept pouring in and we had no idea what was going on. Jim showed up in a mask first thing Monday morning, inspected all of our pipes, and determined that the issue was actually coming from our neighbor. When our neighbor insisted her basement was dry, Jim went next door, talked to her about our issue, and asked if he could inspect her crawl space... where he subsequently found a huge leak (that had flooded not only our basement but her other neighbor's, too). When we asked Jim how much we owed him for the visit he said, "There's no charge because there was no work to be done." We saw a Goodman truck on our block a few days later, there to fix our neighbor's pipes. These guys are consummate professionals and we'll certainly be using them for our plumbing needs from now on. read more

Would not recommend, dishonest! I hired Goodman to service an alleged gas leak noted by PGW. After apparently testing my gas lines, Goodman reported multiple leaks and suggested replacing every pipe in my house. The next day I got a second opinion from another plumber and there were no leaks found. PGW came later that day and resumed service. There was never a leak at all, just a bad meter reading from PGW! Goodman lied about there ever being a leak and tried to over charge me to redo the gas lines in my entire home. WOULD NOT RECOMMEND! read more

These kind of complaints are usually associated with new ownership . Something happened. And I really hate to post this complaint...But I feel totally taken advantage of. The repair happened on schedule. But the bill was ridiculous. Me, being new to Philadelphia. (And only dealing with construction, remodeling type issues) called Goodmans for the 3rd time. My home is 60 years old. Sooo. the laundry sink corroded and leaked. Natural occurrence. Replaced and works fine. BUT...NO ITEMIZED BILL. AND they charged me $900. for a sink that cost maybe $100. and a new faucet. Sean was very personable, the sink works. He arrived at 7:50 AM, finished by 10:30 I will NOT call Goodmans EVER again. read more

They showed up very quickly when we were hearing odd noises from our pipes. Jim came in a mask and resolved the issue we were having with our toilet flushing. The price was reasonable. We are really happy with their service. read more

I just had my water heater replaced by Goodman Plumbing. They were the best priced, very professional, very knowledgeable, and very clean in their removal and replacement/installation process. As the technician, George, said to me, "We do everything we can to leave the place in the same clean condition than before we arrived." I appreciate that. They were timely in their arrival, and called when they were en route to my house. After the installation, George ran through what he did to ensure I was confident in the job competed. I will most definitely use Goodman Plumbing in the future. I'attached some pictures from today's job they did for me. Update: Literally the best Plumbing/HVAC company I have ever dealt with for my home. Goodman just installed a new central air system. Absolutely meticulous work and they go above and beyond to make sure everything is perfect. They also happen to be best in pricing, but my main drive is service and reliability. read more

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We had a water issue in our garage and were reaching out to a few different companies in the area to get quotes and service. Goodman got back to us quickly, came to check it out the same day, and got the leak fixed in a short amount of time. Roman, the plumber who came, also gave some helpful advice and a referral to a good company to work with on damage that resulted from the leak. Price was pretty reasonable, and the leak has been completely fixed, so we're happy with all of it! read more

We've been long-time customers and generally happy with their service, although I fail to understand why my heating needs repairs every year. A new (expensive)heater should have done the trick. The guys who come always seem competent, but they call the office to get price quotes, usually resulting in some stated "coupon" or "discount" which results in typically very expensive service. That said, wait times for service have gone from a day or two to many days, even a week, regardless of the problem. No heat for a week mid-winter while my pleas for a service call have often fallen on deaf ears. So I tend to be a loyal customer and attempted today to discuss my concerns, met with defensiveness, bad attitude and a snarky "Do you want us to come out or not?" No thanks. Taking my business elsewhere. read more

VERY UNPROFESSIONAL!! This company dumped trash in front of my home after doing work somewhere else in my neighborhood. I called them, because their company info was visible on the vehicle, thanks to my home's cameras. Whoever answered the phone seemed apologetic and I was promised that someone would be by to pick it up, but of course it never happened. I was forced to deal with the expense of having it removed. Tasteless. read more

I chose Goodman because of the reviews and I was not disappointed. Nick actually called a couple hours before he was due to arrive and was pleasant, knowledgeable, and let me watch everything he did whilst answering all my questions along the way. I originally thought I'd attempt my own "homeowner skills," and was so grateful I did not. (replace shower cartridge) It was a much bigger job than anticipated and there's no way I could've done it. Thank you, Nick, for your amazing patience and great attitude! Highly recommend Goodman Plumbing! read more

Very helpful & work was completed in a timely manner. Will keep them in mind for future projects

Shane did a great job with install of sink with replacement of shut of valves and new trap. Service was fast and professional !

Their ads say they do plumbing, electrical and tile. I wanted a steam shower installed.... A little electric, a little plumbing and tile! "Nope we won't do it. I checked with the boss" he said. I asked him to ask the boss for a referral. He said "no". This Company advertise family owned and quality service. He finished by swearing at me and to go Google it for myself!" I returned the courtesy. When you have this much abuse trying to buy from a Company, can you imagine the problems if they did the work improperly and needed to be fixed! read more

I was Extremely Disappointed that I was Charged 300. To replace the flange during a new toilet install. I did not expect a standard toilet installation to cost me almost 1000. read more

the contractors were extremely rude. I rent the house so they told me to go buy a house if I wanted to talk to them. the contractor is out front of my house talking about how he used to sell crack. they yelled and screamed obscenities all day. they left the house a complete mess. it took them 3 months to come do any work after looking at the problem and told my 85 year old mother they would get to it when they could. we were told not to flush toilet paper for 3 months. I have never had such a poor experience with a contractor in my entire life. I am a civil engineer and have worked with contractors for 20 years. I will never use them. read more

I literally cannot thank Goodman Plumbing and Nick H enough!! They are amazing, quick, kind, professional and know what they're doing! They are experts in all things plumbing! They fixed my shower in the snap of a finger and I really can't recommend and thank them enough. Especially considering it is the middle of a pandemic, I called them yesterday, and literally less than 24 hours later have a working shower again! If you need a plumber call and request Nick because no one in the city is better! read more

I am so glad for these guys. I had several quotes from others and it was obvious they were trying to get over. Goodman came in saw the problem and said we will fix it right now and they did it for a reasonable price. My new plumber read more