I booked here because my mother was visiting from out of town and my normal salon is closed on Sundays. We wanted to do something nice together and I did my research and decided that this was the place. Our appointment was for 12 PM and we were unfortunately seven minutes late as my kids had misplaced my car keys. I called to let them know and they said it was OK that we still came. The woman that did my mother's nails was very nice and talkative. She had a wonderful personality and was attentive. The nail tech that did my nails on the other hand was the complete opposite. I felt very uncomfortable the entire time, she was not personable or friendly. She didn't speak to me at all only to ask me if my shape was OK and at that point, I didn't feel comfortable enough to tell her that I was not happy with my nails. My nails were almond shaped and outgrown. As shown in the pictures what I left with was not almond shape. In fact, I don't really know what this shape is. They are lumpy and the lengths are all different. My pinky nail on my right hand is also curving to the right and the paint job is messy and rushed looking. When my nails were finished, the technician got up and walked away. She didn't say anything to me. I wasn't even sure how much I owed so I asked the other technician. On their website it states that a fill with gel polish is $48. For my fill and gel polish, with no broken nails, I was charged $60. I mentioned that that was not the price that was posted online, but I didn't make a big deal about it. You're not just paying for a service, you are also paying for an experience. This Is a big part of this job and unfortunately, my technician was lacking in that area. I did not leave feeling good about myself or the job that was done. I have never left a bad review over nails, but I would hate for someone else to have the same experience that I had and I am sorry, but this is not worth $60. Very disappointing. read more

See all

Very nice staff members, always helpful and friendly. I highly recommend this place. Never been disappointed with their service. read more

Donna did an AMAZING job! My nails look perfect and cheery, perfect for starting my new job tomorrow. I might be crazy because I love small talk, and Donna was so nice and great to talk with. It was so nice to just relax and step away from all the tourists for a nice manicure. Would absolutely recommend and definitely will come back! read more

JIA The Nails Place - Nail Salons Near Me - Salem, Massachusetts

See all

Told me otp a full set was $45-$55 depending on length then when I got there they said they don't do designs. I got short tip square full set and they charged me $85 for a full set, plus designs. Apparently they felt like using GLITTERY NAIL POLISH on half the nail was a design. They charged me for tips when I started it as a new set and I went with a nude colored almost clear pink nail polish. My nails shouldn't have costed more than $50 with the tip. They lie about pricing otp and don't do designs when you ask for them, then charge you for designs when they use glitter nail polish straight from the tube to paint it on with. read more

I feel like I am mixed about how many stars to give. We walked in and I had purchased a credit that was supposed to be linked to my account or my friends instead it was nowhere to be found. Luckily the girl who was there was patient and found it for me but it shouldn't have taken me figuring out when I called and how much the exact charge is. She found it after a few minutes fast forward to us sitting down. We have never been there and the lady who did my friend was abrasive little comments like "are you getting regular because that's not it" but we have never been there. I think the prices aren't bad at all actually it's right on. My person was pretty good she had a personality and was sarcastic which I don't mind. But my friends were abrasive like a personality that I wouldn't be happy about. Telling her not to scrunch she didn't realize she was, her foot fell like a slip and the lady said don't do that you're getting water everywhere. Idk personally I know sometimes people talk about u in a different language but I heard her talking rudely about other customers. I thought my lady was nice definitely not the nicest. But my pedicure was top notch! I am not sure if I will be back. My friend loved the spa pedicure because it was different but I don't like hot things so I probably won't ever. Honestly I can't figure out how I feel other than my lady was sweet. read more

Love it here! First time I've shown a picture of what I wanted at a nail salon and it was matched perfectly! Vicky is great. Prices are reasonable and it's a relaxing experience. read more

See all

Can't say enough great things about this salon! The salon is impeccably clean, the staff is incredibly polite and welcoming, and I've been 100% happy with my nails/experience every single time! read more

Best nail service ever! I chose not to go to salons anymore but made an exception to go with my sister while visiting home. Very clean, modern, not gimmicky, and best of all one person waiting on you from your pedicure to your manicure consecutively and not simultaneously!! No feeling of being a cattle call patron but a pampered and worthy patron. No rush-rush to get the next customer in and all this in a nice relaxed atmosphere to enjoy your indulgence. read more

JIA The Nails Place - Nail Salons Near Me - Salem, Massachusetts

Donna is AMAZING!! She has always been so welcoming and kind! For years she has provided my mom and I with great small talk and laughs for the whole hour and a half. She knows every customer by name while taking her time and keeping a great and clean environment. We love JIA Nails!! read more

Nice place, busy, COVID protocols still in place, staff cheerful and friendly, long lasting manicure

This was my first time using this establishment, but I am not stranger to visiting Nail Salons and I am more than pleased with everything about this Salon. I was greeted with welcoming faces and kind words, I showed up on time and I didn't have to wait, everything was ready to go for me. Their service was outstanding, I couldn't be more pleased. I had a pedicure and a manicure and both were truly well done. Here are some closeups of my Mani & Pedi, it's a very dark purple. read more

JIA The Nails Place - Close up of manicure - Nail Salons Near Me - Salem, Massachusetts

See all

Love this place! I am not a huge mani/pedi person but I had a great experience at JIA. I called day-of for an appointment and was told they wouldn't be able to fit me in (understandably). A few minutes later, I got a call back saying there had been a cancellation so they were able to take me! The staff there are very friendly and make you feel comfortable. I had the same nail technician for my pedicure and then for my manicure which I really liked. The space is clean and modern. In a week, my gel manicure hasn't chipped at all! I will definitely be going back. read more

This immaculate nail spa is my sanctuary I've had my hands blessed by these ladies and I'm never disappointed. From start to finish, their attention to detail is unmatched. If you're a fan of gel color, they have a vast collection from solid colors, glitter, mood, cat eye and dip powders as well. read more

JIA The Nails Place - Nail Salons Near Me - Salem, Massachusetts

The only nail salon I will go to. They do an amazing job and take time to give you a little extra massage. Your nails last a long time unlike many other places I have been. Most importantly, the place is impeccably clean. read more

I tried Jia on the recommendation of a friend, and had been SO bummed by other local nail places... I was skeptical, to say the least. ***They pull their manicure tools out of autoclave packs***THIS is what you get in world class cities, it's what you expect and hope for but so rarely get... meticulous, clean, relaxing. The staff will chat with you, as well as each other, and you immediately feel like you're hanging out with a bunch of girlfriends. Even the other people getting their nails done are having fun, and it's just relaxing and positive and lovely. I'll be getting my sixth gel manicure this week... and I can't wait. One caveat: book an appointment, or you may be disappointed, and be on time for that appointment. They are very respectful of people's time, and expect reciprocity with theirs. Love it. read more

I am a very loyal nail salon patron once I find a salon that is worth my business. JIA is definitely all that. The staff is terrific (a special shoutout to Cindy, Sasa and Linda). I have wacky ideas for my nails all of the time, and they never cease to deliver. I love how clean the salon is, the never-ending polish selection, music at a nice volume and no blaring TVs. read more

JIA The Nails Place - Nail Salons Near Me - Salem, Massachusetts

i went to get a refill but the color didn't even match. they tried to blame me and said it was my fault because i didn't memorize the color. but come on who realistically walk into the nail salon thinking "yeah i'll remember this color forever". so just save your money read more

JIA The Nails Place - Nail Salons Near Me - Salem, Massachusetts

I came to get my eyebrows done as I've done a few times before. They usually do a good job but this time was horrible. The wax was not hot -I believe she said they forgot to turn on the machine- idk if the warm wax had something to do with it or the place she laid the wax but when she removed the strip and wiped it with alcohol my eyelid burned. I pointed it out to her and she tried to dismiss it as "oil". A day later it is scabbed. Like she pulled my skin off. Definitely won't be returning read more

JIA The Nails Place - The same spot the next day - Nail Salons Near Me - Salem, Massachusetts

See all

I'm updating my review to add that they have great Covid protocols in place, including having each guest wash or sanitize their hands upon arrival, all staff and guests required to wear masks (all staff's masks were actually worn correctly which hasn't been the case in other places I've visited). There are also plastic dividers between the staff and client during manis and pedis. My nails look great as usual and the staff are so friendly here. Best nail salon in Salem. read more

I was visiting my mom in Salem for 3 weeks and needed to find someplace to get 2 fills done while I was there. I decided to give Jia a try for my first one. I didn't get the girl's name, but she did a great job. I came back 2 weeks later for my next fill and this time Vicky did my fill. She was fantastic! I will definitely come back here if I need a fill next time I visit my mom. Heck, this will be my go to place if I ever move back. :) read more

JIA The Nails Place - Fill done by Vicky - Nail Salons Near Me - Salem, Massachusetts

See all

I had a great experience today at Jia. The lady did a nice manicure on my hands, she was very careful not to cut my skin. Then applied the gel I chose, it is nice and even. She made sure the end of my nails had gel on them as well by applying it to the ends before the 2nd layer. I'd recommend this place for sure. Next time I'll come back for a pedicure. read more

JIA The Nails Place - Nail Salons Near Me - Salem, Massachusetts

See all

Day date pedis with my husband - Jai Nails did not disappoint! The water was hot (not burning, but perfect for the cold snap we are currently having!), the leg and foot massage was great, and the toenails are sparkly. We will be back for Princess Pedis with our 4 yr olds soon! read more

Linda was amazing she made me feel so comfortable and knew exactly what I wanted. She did everything she could to make sure i walked out with a smile on my face and I did. I did wait almost 30 minuets from my appointment time to the time I actual got started but I didn't mind waiting to much. The salon is amazing and beautiful. Very clean and up-kept. Loved the experience definitely going back. read more

JIA The Nails Place - Nail Salons Near Me - Salem, Massachusetts

I had a great pedicure here! They were able to take me as a walk in, had a very clean salon and everyone was friendly. The prices were reasonable and my pedicure looked great. I'll definitely be going back. read more

LoVe it here, so clean and professional...my go to place now They really helped my nails grow out in a way that nobody could

I use to love this place. It is clean and usually the staff is pretty nice. I have gone with my mom and/or sister, or alone, for over a year. The last few times each time I've had an appointment, I am taken 15-30 minutes late. This is annoying, but, I let it go, because I want my nails done! I went 3 weeks ago prior to a wedding, and my manicure chipped the following day. I assumed it was the polish I chose, so I went back today for an appointment scheduled for 1015AM and was taken at 1040. The technician was speaking to me then to coworkers in her native language, not really paying attention. She cut my pinky so badly, it did not stop bleeding for almost 2 hours. I walked out. I am in the medical field, so this truly bothered me. I will never return and neither will my family members. I am so disappointed. This ordeal unfortunately took up my entire morning. Happy Saturday! read more

Thanks to Vonda for fixing my nails today. She put gel to cover up a bad dip manicure done somewhere else. I didn't have an appointment and they took me right away. She took her time and helped me to find the right colors. She was very nice and patient. She did a perfect job! Definitely see Vonda if you want a nice gel manicure. read more

It's a nice salon with really nice people but its lacking quality. I have gone to this salon for 4 months and always gotten SNS Dip. After each visit I would see a crack on my nail appear in under a week. I don't use my fingers much during the day or do a lot of handy work so I am not sure why they always crack. I ignored it for a while because the atmosphere in the salon is so great but I can't keep going there anymore. The cracks have gotten so bad that they started chipping my actual nail. read more

One of the BEST mani/pedi's I've ever had. They were meticulous with my cuticles and the leg and arm massages were great. The salon is spa-like. Quiet and relaxing. While the prices are a little high, it's definitely worth it. read more

JIA The Nails Place - Classic french mani! - Nail Salons Near Me - Salem, Massachusetts

See all

Every visit is fabulous! Thank you Jia Nails for keeping me looking and feeling my best!

I LOVE this nail salon! I have had gel manicures, dip, and pedis. All great! I go to Linda all the time unless she's not there. They're so professional, clean and great at what they do. I currently get the dip powder mani and it is amazing. I have had my current dip on for 4 weeks this Sunday and it is in tact!! Appt tomorrow finally. They have like 6-8 pedicure chairs, similar amount in nail stations, a ton of nail polish with matching gel polish and a large variety of dip powders to choose from. They're all around great. This is my happy place! Check them out, you won't be disappointed. read more

One of the best manicures I've ever gotten! Sweet people, very clean place, and easy parking.

If I could give this place negative stars I would. My mom went in over a month ago to have her gel manicure taken off and replaced with regular polish. When they took off the gel, they clearly didn't know what they were doing; her nails were destroyed. Countless layers were ripped off to the point of bleeding in the middle of her nail. This photo was taken a month after. The split layers still catch on things and tear. She has to oil them every day and has to keep her nails painted to make sure that they don't get worse. DO NOT GO HERE TO GET GEL POLISH OFF read more

JIA The Nails Place - Nail Salons Near Me - Salem, Massachusetts

I came to this place for the second time two wks ago and the service was good. I made an appointment on Tuesday of this week for Friday at 4pm and then when I came in they had changed my appointment my appointment and could not see me. There were no more appointments for the day. This is so disappointing. Confirm your appointments the day before I guess since they change it on you read more

Very clean and peaceful salon with comparable prices to dingier looking places in the area. This was my third time getting acrylic nails and I thought the woman did a good job. They're not perfect but she listened to me when I said "really short," so I'm happy. Everyone there seemed like a regular, which is nice. I'm not particularly chatty and the girl doing my nails didn't push me to talk but seemed friendly enough. read more

This is by far the best mani/pedi place to come to!! It's nicely decorated and clean inside. Everyone is eager to please and consistent. Great prices for great services. Ive crowned this business as the best pedicures I've ever had! read more

Great place! Really good service, walking distance from where I live and got so many compliments on my nails. People there are really nice! read more

JIA The Nails Place - Nail Salons Near Me - Salem, Massachusetts

I had a gel manicure a few weeks ago and last night tragedy struck! My left thumb nail cracked (and it cracked waaaaay below my blood line)! I called JIA as soon as they opened in the morning and told them what happened. They said they could take me immediately. They sat me down as soon as I came in and had Hao take care of me. She carefully removed the gel polish from my thumb, buffed and filed the nail, applied a clear coat and powder, and then applied a gel nail polish to best match the color I had on the other nails. She and the other technicians talked at times with each other to try to best help me and match the color, the whole time telling me that they wanted to help and make me happy. I felt very taken care of. They were able to match the color pretty well, and completely smooth over the broken part of the nail. The polish bubbled a little bit, but I'm honestly just so happy that they were so attentive, accommodating, helpful, and kind. They even refused to charge me, saying they just wanted to make me happy! I got them to at least accept a tip. They were beyond nice and helpful to me. I highly recommend! read more

JIA The Nails Place - Nail Salons Near Me - Salem, Massachusetts

Went there not too long ago and im honestly disappointed. I got acrylics and the woman was trying to push me to get gel and I told her no because I couldn't afford that. She left my nails too long, And didnt cover parts of the nail with polish so they look kind of bare. What was really unfortunate is that I had to sit there for 20 minutes to let them dry. They usually have a machine to make it dry quicker but who knows. I wouldn't reccomend getting your nails done here read more

Best manicure I've had in the north shore. Amazing attention to detail and courteous staff who are very talented read more

JIA The Nails Place - Nail Salons Near Me - Salem, Massachusetts