I went in for a simple tire rotation--nothing complicated--but left frustrated, disappointed, and questioning how this place is still in business. The staff was incredibly rude and incompetent from the moment I walked in to the time I was trying to make payment. No greeting, no explanation, just attitude. It felt like I was bothering them by being a paying customers. To top it off dog hair and years of dust throughout the entire store. But the real issue? They didn't even torque wrench the tires when they finished. That's basic 101 when it comes to safety and professionalism. When I asked about it, I was brushed off like I didn't know what I was talking about. If you're cutting corners on something this basic, what else are you skipping? On top of that, the way they handle business feels shaky at best. No clear pricing, no transparency, and a general sense that they're hoping customers don't ask too many questions. Save yourself the time, money, and headache. There are plenty of honest, respectful places nearby that won't treat you like garbage and will actually do the job right. Avoid at all costs. read more

I came in a month after the storm, brake pads worn out and damaged rotors due to continued use amidst the chaos. when quoted I told him I knew it was my fault and to do it in addition an oil change. He told me the oil change was free! Genuinely just wanted to help someone in his community out. I'll be back. read more

This place is a ripoff. They prey on people that have little automotive knowledge by recommending unnecessary services. Often they will begin a service before getting your approval & then get mad at you because you refused to let them continue. They are incompetent, unprofessional and a disgrace to their industry. read more

I have been to many Jiffy Lubes. Most are professional and clean. This place was not. It was dirty, with many people hanging around the store in street clothes. Other Jiffy Lubes, workers were in uniforms and you could tell who worked there and who did not. Will not be back! read more

Terrible customer service. Staff rude. Stench of cigarettes is overwhelming throughout.

This place is a joke. They have no idea how to do most "run of the mill" auto motive work. When they do feel like they can do it, the price is insanely high $$$. I will not be having anything done to any vehicles here. read more

I went to this Jiffy Lube because it's the closest one to me. We have been using this store for many years without too much of a problem. My recent visit was awful. On arrival, I noticed two vehicles ahead of me. The female staff member came and and told me it would be 45 minutes for an oil change, which I accepted and had a seat outside. After waited maybe 30 minutes, I pulled my car up in line. She came out again and read my license plate to a fellow staff member. "Edward, David, ... " when she got to an "A", she yells out asshole. Then repeated the whole thing. The other staff member came out to see for himself. I should have said something, but didn't. They drove my car into the bay when it was my turn and after a short while I realized they parked it in the lot. I asked the female staff member if I should meet her inside to pay, twice. She finally answered with a huff and " I'll be there in a minute". I sat in the office for awhile and a customer came in and said he called ahead for an inspection. Her answer was " oh shit" it will be 45 minutes. She never even looked at me sitting there with my credit card in hand. I finally went outside and sat in my car with the door open. She looked at me and continued working on another car. I went back inside and asked "are we finished?" She said "yes and no" the other staff member showed me a photo of what look like a stripped oil filter cover, done by a previous oil change. They said it might crack if they tried to take it off. OK, I will deal with previous company when I see them. The young male staff member was trying to be helpful telling me to go to the nearby autozone for the part required. I was exasperated and said to him WTF didn't she just tell me instead of making me sit there. Apparently, he went out to ask her something and told her my comment. She starts screaming about me swearing at her. Unbelievable. Needless to say, I left in a hurry and will NEVER be back! Did I mention the filthy bathroom and waiting room? And the poor pitbull tied up laying in a dirt hole, at less she provided water in a cooler for him. I never did receive an oil change. read more

WARNING about fraud at the Brevard Jiffy Lube. I went in for an oil change today, and when I saw one of the workers disposing of a filthy air filter, it crossed my mind to ask if they serviced the filters of the interior heating system, as the previous owners of my van had dogs and the heat stinks when I turn it on. The manager told me they did and that they could change the filter. I left for 20 minutes to run some errands, and when I returned to pay my bill, I was charged for the oil change and the air filter. I asked to see the air filter they'd removed, and it turns out they hadn't changed any air filter at all, so they had just CHARGED ME FOR WORK THEY HADN"T DONE. This is straight up theft. Once discovered, they quickly ordered an air filter from a nearby parts store, as they didn't have my size in stock. It also turns out that the air filter they replaced had nothing to do with the heating system. It was the air intake for the engine, and when they pulled my old one, it was barely dirty and I doubt it needed replacement. The manager claimed that the worker who was supposed to install it was waiting for the part, but I think this is a story to cover their tracks once I found out they hadn't done the work they charged me for. And even if that had been the case, they are responsible for not charging any customer until all work is completed. Had I not asked to see the old filter, I'd have driven off and never known the difference. Maybe they saw a woman from out of town and figured they could cheat her easily. I recommend taking your business to a more honest shop, and if it truly was some miscommunication on their part, at least a more organized and functional shop. read more

From my Husband Mike Burns - I wish I could give 0 stars but one will have to do. If you are needing new brakes don't go to Jiffy Lube in Brevard NC In June 2018 I Needed a quick brake job because of Travel for work so I went to Jiffy Lube in Brevard NC for a brake job the $99.00 one they advertised. While they were doing the work they told me I needed new rotors, they don't turn rotors there so you have to buy new ones. then they said the wheel bearings look good so we will just pack them with new grease. So when all was done it was around $230.00. On my way home something happened so I went straight back. By the time I got back the wheel bearings on the right side busted. They did put new ones on that side but not the other. The next day on the way to West Virginia the left side bearings busted. So had to get a tow to a ford dealership where they had to keep it for five days to get the parts to fix it, so I had to rent a van to go to my job. After all that it ended up costing over $1400.00 dollars. Now it is December 2018 and the wheel bearings busted out again. This time it's costing right at $400.00 dollars to fix. So go to a Brake Specialist it will save you a lot of money in the long run. read more

These guys always do a great job and answer all of my questions patiently and thoroughly. They're always pleasant and happy to see you!