Always have good experiences. My first experience was with Alex a long time ago and he was amazing…read more Each person after that has been so kind. Thank you Alex for paving the way.

I visited this location two days ago June 3 to have all four of my tire pressure sensors replaced…read more I was a walk-in. They told me it would be about two hours as I was waiting into two hours. There was a customer that came in a half an hour behind me as a walk-in no appointment and he complained that he was waiting too long and then they put him next in the stall, I then went up to the sales desk and asked them why they were putting a customer ahead ahead of me when he arrived 30 minutes after I did as a walk-in they had no answer for me. I told him I will come back another day and the salesman told me we have your sensors ready you're next to go in the stall and I said well I should've been in the stall 30 minutes ago when you put that customer that arrived 30 minutes after me.

Fixed my flat in great time. The staff and owner most courteous…read more Every service I needed was done professionally and quickly!

RE: BIG O Tires, Carefree highway I had a flat repaired…read morerecently at Big O tires on Carefree highway. Cost was $45. Actually had two fixed in the last month. After my first visit when I tried to replace one of the tires, I couldn't loosen lug nuts had to use a 2 foot length of pipe to increase torque. The nuts on the tire were grossly over torqued to the point it was not removable using the manufacturers supplied tools, even with my full body weight on the wrench. My guess is that it took well over 200 Ft/LBS to break all of them loose. On the previous day when I brought the car in, I had mentioned to the lady who took the order for repair, that the lugs were over torqued. She said I will make a note of that. Please note that the manufacturer spec is 79 to 94 LB/FT. I talked to Big o cashiers on May 5 at 11:00, the first man at the counter said it is sand in the threads. Reminded him that they had installed them just yesterday. The second person I talked to said that they always use a "torque tool" but it is not checked for accuracy. He did offer that the torque is on a chart out in the service area and stated most cars take about 80 to 100 Ft/lb. I told him it needs to be checked, his final answer was I will look into that. He did not offer any remedy or resolution other than "I'll look into that." This is not customer service, not courteous, rather is seems to indicate that they are saying "It's not my fault" My 25 year loyalty will now revert to Discount tires on Carefree hwy & 7th street.

It was a bit disconcerting when driving on the freeway and you start hearing loud scraping noises…read more We were on our way to a surgery center. We slowed down and made our way to the office. I looked underneath the car to see that the panel underneath the car had lost some bolts and was flapping. I decided to take the car to Wilhelm. I told the staff about my issue. He asked for my key and headed to the repair center. Fifteen minutes later, the car was back in working order at no charge. Thank you Wilhelm!! So awesome.

"My 2014 Mercedes was in the shop nearly three weeks for routine repairs, with poor communication…read morethroughout and repeated reminders for basic requests. To make matters worse, there was no effort at pickup to acknowledge the inconvenience, address the customer experience, or offer even a simple gesture of goodwill. Extremely disappointing."

A few years ago I brought my Camaro to a couple different shops and would pay a ton of money just…read moreto have the problems come right back. Went to greulichs at the recommendation of a neighbor and not only did they get my car running smooth again, but they did it for about half the price the other shops were charging me. Always meant to leave a review but never did. Recently my mother in law had a terrible experience at another shop so we told her to go to greulichs. After hearing from her how they just went above and beyond for her I knew I had to leave a review finally. Finding good honest mechanics can be challenging but thankfully this greulichs in Cave Creek is a place with honest mechanics that know what they are doing!

We had our control arm replaced three years ago at this location. It started making noise again so…read morewe took it in today and guess what... we need it replaced again. This is an older vehicle that does not get much wear and tear. They stated that it's a new company now and they do not honor any work past the two years since they took over. Extremely disappointing because this shouldn't fail that quickly. The part typically lasts 7-10 years and up to 100,000 miles. We won't be using this place again and want to warn anyone who has warranty work that needs to be done to get it done asap before your time is up.

Firebird Tire has taken extremely good care of my family and my auto shops needs…read more They are an exceptional value when it comes to the great services they bring.! From 18 wheeler alignments to anything dealing with tires, Firebird is who we trust

I bought commercial tires from this business that they recommended, Sailun. After just three…read moremonths my truck started severely vibrating. After checking my truck over, the only conclusion was that something was wrong with the tires. A different and reputable tire shop I've dealt with for years confirmed these tires are in terrible condition after only three months, and even took pictures of them to post on their social media to warn others. These pros that have also been in the business a very long time have never even heard of this brand. I've never experienced this with multiple brands I've purchased in the past, and spent about the same amount of money on them. I gave Firebird an opportunity to make things right and prorate these tires but they refused. I will never go back.

We were driving another car which needed air for the tires. I suggested going to Firestone…read more They are always very accommodating when I go into their store to ask for help. A staff member will double check the amount of air needed in the tires. He did so quickly and efficiently. Thank you! Shared parking outside. .

Firestone owes me, I…read morebrought my car here for a power steering pump and pressure lines to be replaced - took them 8 days. Power steering was still leaking so I brought it back and they said it was a faulty piece of equipment so they would replace it. Now, would you believe me it I told you it was still leaking when I got it back for the 2nd and 3rd time? They had my car for close to 3 weeks and claimed that they fixed it. Well, here we are 3 weeks later, and power steering fluid is empty. Cooperate told me that they "Closed my case." The area manager Matt Saldin (mobile phone number - (480) 570-6278) promised me a phone call to try and fix the problems but instead has completely ignored multiple texts and phone calls from me. Mind you, they have a one-year warranty on the pump and the work that they did that they are not backing as of now. I feel as though I have been scammed out of $1300 and my car is worse than it was before I ever gave it to them. Did I also mention that There was red paint on the bottom of my front bumper and a nail in my back right tire when I got it back?

I will only take my BMW to this business for service. They are professional and offer greet value…read morefor on their services.

I was quoted $400 for an alignment. Been in the car business for 25 years that's way too expensive…read more This is what you should actually pay for an alignment at a Mercedes dealership.

Friendly, competent instruction on trails and the machines. Made you feel like they where happy…read moreyou where renting from them. The ATV ran flawlessly. Beautiful scenery on the trails. I would highly recommend them

Fun time on UTV through Tonto National Forest. Got lost on the trail but we made our way back…read more Local folks were super helpful. It's very hot. I recommend packing alot of water.

They charge $25 for a flat tire repair and $35 for a tire rotation. The only tire shop I know of…read morethat charges a fee for these services. I called before going in and these prices weren't mentioned until then.

Precision Auto efficiently converted my air suspension system with a Strutmaster product tailored…read morefor the 2015 Ram Rebel, replacing the air bag system. Their pricing was very fair, and their proximity to my home allowed me to conveniently walk back and forth, eliminating the need for drop-off and pick-up arrangements. In addition to their main service, they identified additional problems, providing me with cost estimates and conducting a thorough truck health assessment. I am satisfied with their service and intend to rely on them for future vehicle repair requirements.

Washnick continues to come to us! We've used him for a decade now and will continue to do so.read more

Notorious for poor and incomplete communication. Appointments never feel solid and that other…read morecustomers have been stood-up isn't a surprise. While he did a beautiful job for me a couple of years ago, he is in over his head when it comes to scheduling and customer service. In fact, we were "scheduled" for a detailing today on same vehicle and I have zero confidence it will happen. Going to the gym instead! NOTE THE RESPONSE FROM Pristine Mobile Auto Spa: Feedback from customers should be received as a gift. We are telling you where you are coming up short and hope you will continue to improve. We picked you...in a sense, we voted for you and many have been let down. Work on your customer scheduling and communication! Hire someone to help or purchase software that assists with this. Finally, refrain from challenging customers in your posts. Bad form. Remain humble, polite, and tolerant. Your tone was a massive turn-off, and a bit arrogant. You are in the customer service business and you have to own the scheduling/communication process...not the other way around. I have led and trained hundreds of people in these disciplines for some of the world's most successful and demanding companies. I am giving you some very valuable advice for free. What will you do with it?