This is the only Valvoline open past 5pm in the Phoenix area. I got here about 6pm and they took my car right away. Performed a quick oil change and topped off the fluids. Knocked a star off for over filling the tires so I had to find a gas station and take out some air. Compared to the dealer, this place is more reasonable in price. read more

Valvoline Instant Oil Change - Taking out the old oil from above - Oil Change Stations Near Me - Phoenix, Arizona

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They did not reinstall my skid plate after my oil change. Unfortunately I found out months later. That's over a $200 part from the dealer. I will never use your services ever again. To everyone, please check underneath your car after each service regardless of location. Hopefully you guys catch it before I did. I only found out because my condensation line for ac was clogged. read more

Valvoline Instant Oil Change - Missing skid plate. - Oil Change Stations Near Me - Phoenix, Arizona

I came to Valvoline for a simple oil change and left with a ruined vehicle. They allegedly failed to replace the oil properly, and my car seized after only about 90 miles. What makes this even worse is that Valvoline initially agreed to cover the damage, then backed out once the repair cost became too high and started blaming my mileage instead of admitting fault. This is unacceptable. A routine service should never turn into major engine failure and thousands of dollars in damage. Their response has been dishonest, frustrating, and completely irresponsible. If you value your vehicle, I would think twice before trusting this location. read more

They do not honor the coupons that get sent out by Valvoline. They said the coupons are sent out by corporate for corporate stores and then told me they are a franchise. Then they try to tell you the coupon is expired. However I can can read and the date was just fine. I reached out to Valvoline corporate and they told me that this is a corporate store.. This isn't the only store I've had this issue with either. Valvoline seems to be running a bait and switch program. Once you're in the door w/ your hood up, what are you going to do, say "nah I don't want it anymore and drive off?" You're toast at that point. I've gotten the same lines from two different Valvoline Instant Oil Change locations. Not like it's coincidental. I'll never use valvoline again! read more

Felt like they knew what they were doing. They were quick so that's a plus. Friendly employees so that means I'm coming back.

Would not recommend Valvoline oil care. Not a very good place. They just wanna rush you in Rusch you out they say your car is gonna blow up. They are completely unprofessional. Manager and employees would recommend any other place even if you have to pay more. read more

I waited 45 minutes to get in the bay. Then sat there for 30 minutes, paid my bill, and then they told me they couldn't reach the filter and couldn't complete the oil change. They offered to remove the cost of the filter. What a joke! read more

Went to Metro location and t h e tech tells me they have to use European oil in my land rover.. What kind of BS is that. So American oil is no good? The reason they do that is to gouge you on the price. Who are the kidding ... I left without the service ... never.will get my business ... What a Joke! read more

Valvoline on Cave Creek Rd in Phoenix, AZ. I have literally never written a negative review on a business before. However, as a young girl I feel I was totally scammed by this place. I brought my car (that's in absolutely perfect condition) for a basic oil change and left with a list of problems. First, the guy told me my battery was going bad. I let him know it was less than a year old and still under warranty through my roadside assistance, so I'd have it replaced through that company. Later on he claimed my skid plate was dented and loose... then said to me, "If you hear it dragging when you leave here, that's why." It was not dragging at all when I arrived--and if it had been, how would I have even made it there? You cannot drive your car with the skid plate dragging on the floor. So he had one of his guys zip tie it back on... When I go to leave my car doesn't start. He shrugs and says, "Yeah, it's that battery..." I thought okay maybe that's just a crazy coincidence... I told him I was still going to handle it with roadside assistance, so they jumped it. I drove straight home and called roadside assistance. They tested the battery, told me it was in great shape--and that it looked like someone or "something" had spiked the voltage, causing the issue. THEN the next morning, I go to leave for work and find my skid plate completely detached, dragging under my car, (see photo) making it undriveable. I had to Uber to work, and meanwhile call someone to come to my house and remove the skid plate just so we could drive it to a repair shop--costing me even more to fix something that was never broken in the first place. I don't know what their game was, but it definitely felt like they were trying to take advantage of me. Shady, careless, and dishonest! read more

Valvoline Instant Oil Change - Oil Change Stations Near Me - Phoenix, Arizona

My first oil change never leaving the car and everything went well. Only had a short wait and then the actual oil change took only 20 minutes. You could see everything they were doing and they had good communication with me throughout the process. Coupons were also available to use. Nice staff and good results. read more

Valvoline Instant Oil Change - In action - Oil Change Stations Near Me - Phoenix, Arizona

Easy in and out with no up charges. I've been using them for years. Equal to the dealership without the added over head. Check them out.

Oil change 4365 genesee ave., San Diego, CA 3 cars waiting while I was waiting I noticed they where taking customers in order even if they had to move to another bay. The 3 cares waiting before me got a bay,I thinking good I am next. 2 more cars came in behind me. When the next bay opened the a car that came in after me. I got out of my car and complained and the service guy said "don't worry we will get to you. I was angry and drove out of there. They should treat all customers with the same courtesy. They should take customers in order.i was waiting for my turn a lot longer than the person the took before. I will just have to find somewhere else to spend my money with. I have gone to that shop for 3 or 4 years,not any more. read more

very poor customer service and zero accountability. I had my rear differential serviced here 10/4 (no issues prior), they ended up cracking my cap and said "it was cracked" after my service was done (not before) and told me it would leak from now on and that I should get it checked out... did not tell me not to drive the vehicle. they sent me on my way with a cracked differential!! I go out of town the next day for two days and all my differential fluid has leaked all over my garage floor when I return. I had no leaks before!! I get my car checked out at Subaru dealer. they are convinced valvoline botched my service because there was a crack in my differential and the drain plug wasnt even put in properly so there was a gap which all caused the leak. I opened a claim with valvoline corporate that same day. at this point, NO ONE has told me not to drive the car. days go by, the weekend goes by, then Tuesday 10/14, my differential seized on the way to work and my axel breaks. my gears have been running dry with no fluid this whole time and now my drive train is completely wrecked! I called valvoline and told them I need to escalate my claim because my car is now inoperable. they know this. they tell me to get it towed to a partner shop. they told me on the phone "we will cover the FULL repair".... so I get my car towed to the shop. it cost ME $150 of my own money. a couple days later then valvoline calls me to say that "after their investigation" (why should I trust that?) that it's all basically my fault because they said "we said don't drive it" when no one ever told me that. nothing about that is noted in my invoice! then they said they would offer to cover the repair/replacement of my cracked cap because that's all they were liable for??? they offered me $524 for a repair job that is totaling around $2000!!!! they should be covering the whole thing! they ruined my car and are denying full responsibility. I see another female left a similar review... it seems there is a pattern with how you all treat young women in this shop. read more

I have been using Valvoline for almost 10 years now. I had an issue where my cover underneath wasn't fully put back on causing it to be damaged and paying for a new cover for underneath, which was not cheap. I decided to give them another try even though I had this experience prior and went in on Monday to get my oil change with my newer car. I asked for my tires to be filled and checked which was not done, I asked for help with the oil reset instructions which was not done, I asked for air filter check which was not shown/told to me. The guy at the computer put that they did these things on the computer and he also put the wrong amount of oil needed for my car on the computer and if it wasn't for another worker I would of had an overfilled mess. The worker didn't even bother to look up my account I had on file. The worker on computer also decided he would rather talk about my personal life than what my car needed and treated his time with his coworkers as social time, even the guy who was filling my oil up front was asking why I was not gone yet. I am beyond disappointed and hope that my oil is actually fully changed correctly after spending a large amount for my requests to be ignored. Do better. read more

Valvoline Instant Oil Change - Worker put they filled all at 35 on paper - Oil Change Stations Near Me - Phoenix, Arizona

I drove in on Wednesday late morning- they were not busy at the time and I pulled right in! The folks were very friendly and helpful with selections in what services & price ranges they had available. They promptly began working on my vehicle and several other cars started arriving- they had a very efficient way of getting them set up and prepared for their service. I was very happy with my oil change and gave each attendant a Starbucks gift card for a beverage to enjoy on their break! They worked hard and I appreciate being able to sit in my vehicle while they get it all done! Thanks guys! read more

Valvoline Instant Oil Change - Busy Day at Valvoline! - Oil Change Stations Near Me - Phoenix, Arizona

Taleaya & Tendai we're GREAT! Definitely my new spot and highly recommending it to everyone. Great customer service, Efficient, Takes some time but only because they are very thorough. Even took the time to explain everything to me because I have so many question lol. Thanks for being patient with me and explaining everything, I felt very taken care of. read more

I don't know what these reviews are about. We drove in and immediately were kindly greeted. Done in 15ish min?!?! Never heard of it!!! Amazing. read more

Had my oil changed and in and out in less than 30 minutes. Great service! And stayed in my car. read more

9/10/24 Around 1pm I was at Valvoline on Cave Creek Rd in Phoenix, AZ. I downloaded a 50% off coupon off their website prior, and showed it to them multiple times during the process. I'm disabled so I really have to plan things like this in advance to prepare myself. I asked which oil change I had to get to use the coupon. The guy said the full synthetic, $100 oil change. I agreed because I had the 50% off coupon. As the end of the transaction he scanned the coupon and it won't work. Then the manager got involved and told me the coupon isn't valid with that oil. She told me if I wouldn't pay the full price, then she would have to drain the oil out of my car. I explained the situation multiple times because she seemed more interested in yelling at me than listening. I know I didn't do anything wrong. I asked to speak with her manager and she said she was the highest manager there. She said she couldn't adjust the price in their system. She was rude, yelling and unprofessional. Finally she rung up a similar price and I paid it just to get away from that place. I WILL NEVER RETURN THERE! I WILL SPREAD MY EXPERIENCE TO ANYONE THAT WILL LISTEN! THIS IS NOT OK! read more

That's awesome. The service was quick, efficient, friendly, and at a good price I would highly recommend them to friends.

I would give 6 Stars ! October 9 It's best to get there at opening. Once I was on the rack, took 20 minutes with basic oil change, reasonably priced ! All Very professional, all employees in constant communication with each other on what aspect of each job is finished. Safety first. No one goofing off. No one on their cell phone. Allison , the CSR, alerted me to a coupon online I could use. Very nice. Garrison worked on my car. Tendai was in the under bay completing the job. I will return for the recommended repairs. read more

I've been a Valvoline fan for years, even when I was living in the Midwest. I've used this specific location for my oil changes for the past seven years or so, and they always deliver. The mechanics are friendly, knowledgeable, and hardworking. You don't feel any pressure for additional services, although they will let you know if something is recommended. I have always received great customer service and they have gone above and beyond for me, especially the one time I thought I had an issue after an oil change (which turned out to be completely unrelated - but that didn't stop them from helping me out). I'd highly recommend this location for your oil change needs and I will continue to return! read more

I went to this place with my boyfriend who needed an oil change over the weekend. We had a great experience except when they gave conflicting information regarding a groupon. Overall it was quick and easy. I went during the week because I was at 0% oil and I decided to go during lunch. I waited in the stall and after 30 mins they asked me to switch with someone who had been waiting longer in another stall. I was frustrated because I was on my lunch break and how is it my fault that the person was waiting longer than expected, and then not to mention that I had to wait another 20 mins after switching spots. I saw 3 cars that came after me get service which infuriated me more because I was still sitting there. I was trying not to get angry with the worker because it wasn't her fault, but I was really upset. I won't be going back to this Valvoline and will find another one in my area. read more

I was in and out of there in 15 minutes and was getting educated on my car while it was getting an oil change, got a new air filter, new coolant and got my tires rotated. All this was done super fast and the employees were very friendly and not overbearing because it can be at some times (especially being a woman with little to know understanding of cars). Katrina was excellent and they are very lucky to have such an educated member of their team. Thank you! read more

My husband brought in his 1ton work truck for oil change. Upon leaving realized they didn't reset the change oil light. Also took his tire pressure down to 35lb. Recommended tire pressure is 65-70lb. Not thrilled having to stop at gas station to get air in tires. read more

VALVOLINE Mesa you're the ONE Making my oil change SO MUCH FUN! With all your shouts and hoots and hollers, My oil change cost only 57 dollars! read more

Valvoline Instant Oil Change - The VALVOLINE BOYS - Oil Change Stations Near Me - Phoenix, Arizona

Roy works very hard and works all year around I've seen him two times and he's super cool

Slow, slow service. When you call, they have an option for estimated wait time. It is never right. Example; It says 10 minutes and wait time will be over an hour. The guys move at turtle speed I've noticed, however they are very nice and they are working in the heat. So they're probably exhausted. read more

Tyler and Tundai were absolutely incredible. All of them were very nice. This place is fast and efficient. I went in at what seemed like a very busy time (Saturday, 1pm) and I still got done in an hour. Tyler checked everything including my tire pressure, filters, lights, breaks, battery, all of it! They filled up my tires and Tyler told me about this fuel stuff that will help with my car and gas (which we all need right now haha) and was so kind and pleasant! I never felt pressured to spend more or felt like I was getting scammed or anything like that! Tundai did my oil change and was so sweet and kind. I will 100% be coming back for my oil changes here! There are coupons if you call and press 2:) so I scored a $15 off coupon! The coupons went up to $25 off depending on the oil service. Overall, this place is a 10/10 and I will come back again:) read more

SUNDAY, MAY 22, 2022 Asked for oil change and to check my coolant and refrigerant: Oil Guy: "Okay, that's $44.95." Moi: "How is my coolant?" O.G.: "It's low." Moi.: "Would you fill it up?" O.G.: "We're all out." Moi.: "Oh. How about the refrigerant?" O.G.: "I'd have to hook up a machine." Moi.: "Okay. Can you do that?" O.G.: "It's not working." Ha! read more

Outstanding service. The manager, Katrina was incredibly professional and helpful. I will go back for all my oil changes.

Took 1 hr & I was 2nd car in line. Wtf??? Romper room . Not serious employess. Hate to be a jerk, but man complete idiots. Do you want an African-American gentleman was professional and courteous, but the rest acted like toddlers. And coming here for years and years worst day ever get your act together. read more

I'm very loyal to this business and specifically this location. They have treated me right and given an exceptional value for great service. Never any pressure to do extra work that's not needed, so I know that when they do recommend work it's legit needed. And Katrina (manager) upped the already excellent service today. read more

This place is a joke, the wait is excruciating and you can even leave because you're trapped waiting in line . Don't recommend!! Go somewhere else where you can do down and sit in air conditioning and read a book. Waiting in your can is nuts. read more

I love this place! I came in this morning to get my oil changed. I was the 6th in line and I got out in good time. The gentleman were so nice, this was the best experience I have had getting an oil change. I will definitely come back! read more

I would not recommend anyone to go there to get the oil changed done it is unresponsible I asked them literally I only need oil change by me being pacific they go open my battery cabinet and my filter cabin on my 2013 Infiniti G 37 asked him why are you touching my battery cabin in my filters I had just replaced both and please do me a favor do not touch anything else without my permission I would literally ask you just to change my oil and plus they didn't give me the price of the oil they went on and took out the old oil without asking me any questions and how much would it be for oil change the guy became aggressive and I ask him why are you touching my vehicle I pacifically told you just change the oil anyone charge me $90 for oil so I reported him to the company then by me doing that he called the police on me when I was the customer when he trying to rob me or upsell read more

Valvoline Instant Oil Change - It is supposed to be full synthetic they only gave me synthetic only... - Oil Change Stations Near Me - Phoenix, Arizona

Service is always amazing and quick and they tell u about their app to get coupons which is super helpful. Will always come to this location! Carson and everyone is great. read more

I always come here for an oil change, been a couple years now and I won't go anywhere else to be honest. The other services they offer are always stellar and they are very honest about what you actually need for your vehicle without trying to pressure you into an upsell. Today I was helped by Brayden and a few other technicians but I didn't manage to get their names. He was very helpful and provided excellent customer service I would recommend his help any time. read more

If I could give this place no stars I would. After three years of Loyalty with this company all I got in return was disrespect, the run around, and a seized engine. They state "You see nothing, you hear nothing" in their voice cover trying to set themselves apart from other oil companies yet that is exactly what they will do to you. May 13th I got a full synthetic oil change as I normally do. Not even four weeks later my oil light comes on so I quickly go to my closest location (Cave Creek).They state my oil levels were NOT filled properly and I was THREE quarts low of oil. I asked if it was a leak or car issue and they ensured me is wasn't the car it was the service. They topped it off and did not charge me in which is why they put "tire Check" on my invoice & lied about my mileage. Not even TWO weeks after this event occurred my engine seized on the freeway due to my radiator separating causing my engine to over heat. Due to my vehicle running low on fluids this caused internal damage. After reaching out Hunter the manager at Mesa/Baseline he states he supposedly reviewed DVR footage and stated everything was done properly mean while the Cave Creek location stated it wasn't. I got customer care involved and they put my in contact with the Area Manager "Chris" who then told me on my invoices it stated my coolant was leaking when in fact after going over three years of invoices it doesn't state that once and he was unable to provide me with an invoice number in which he supposedly stated that "comment". I then reached BACK out to Hunter to only find out "Chris" is only a tech and not the Area Manager. Hunter then began to speak down to me as if I didn't understand what he was speaking about when it came to my car and the diagnostic I received. I was over the belittling and the sexist act so l called customer care yet again to finally speak to Austin whom is the "Real Area Manager". Austin then states my diagnostic shows what happened to my vehicle but not what caused it to happen even though it states it in black and white. He then stated I would need another diagnostic to prove "Valvoline is at fault" yet would not provide the service of having my car towed to their location and do it themselves. This whole experience has been absolutely horrible and after always recommending it I would absolutely NOT ever send anyone here again. This company knows they are at fault but will not take ownership until it's proven their way. Finally go ahead of Dough whom is higher than Austin and he states it's shown in the DVR there "was coolant" under the hood at the Cave Creek Location yet NO ONE mentioned it or noted it in the comments even when asked MULTIPLE times and being reassured it was just "not done properly". This company lacks professionalism and integrity. DO NOT RECOMMEND. read more

horrible customer service. called to verify they had parts, drove down there and waited in line for over 25 minutes to tell me they did not gave parts. Technician was very rude did not even offer to order the parts. Horrible service. read more