Dropped my car off for tires, got brakes messed up. I inquired about the issue, and was treated…read moreharshly stating one had Nothing to do with thr other. When I disagreed, I wad threatened to be throw through the glass. Its one thing to disagree about service. Totally another too treat customers like that. Legal action has to be taken. And the guy at the front desk was a decent guy.

Was looking for new tires for my truck. Checked all sources as to price including Discount Tire,…read moreSam's club, Bj's, Amazon, Tire Rack and Harris Tire was the best price. Service was great, spoke to John added Wheel Alinement and still a great deal. Check them out they are full service repair shop just not tires.

Had my 04 Toyota service for oil change on Jan 6, 2026…read more Technician Jameel always give excellent service. He is so polite and courteous each time I go to the location on University Blvd, Suffolk VA. I will refer my friends and family to this location for excellent service.

In and out oil change, had three lanes only one open , cars out to the next street . Hire peopleread more

This morning, I noticed my car was unusually bumpy and turned around to check. Upon inspecting the…read moretire, I discovered it was flat due to a nail puncture. I managed to switch it to the spare and called Tire Choice on Western Branch Blvd to see if they could patch it. I was able to walk in, and while there was a bit of a wait, they efficiently got me in and patched the tire. Ryan, Austin, and Dennis were all incredibly helpful throughout the process--I can't say enough good things about them. The cost was only $25.89, and they not only patched the tire, but also removed my spare and put the repaired tire back on for me. The waiting area had comfortable chairs and a TV, which made the wait more bearable. I'm especially grateful that they are open on Sundays, as most other tire shops are closed. I highly recommend Tire Choice if you ever need a tire patched!

These guys are crooks. Stay away…read more Took my car in because I was having trouble getting the serpentine belt back on my CR-V after changing the alternator. They said it needed a new tensioner. That didn't really agree with what I saw, but I figured the car's an 07, a new tensioner wouldn't hurt. They charged $227.51 in parts for the tensioner, which is at least double the going rate for that part. Also $255 in labor. The thing mounts with 3 bolts. Make it 6 bolts since you probably need to take out the power steering pump. I'm sure they decided to maximize labor by unnecessarily taking out the engine mount, way to think outside the box there. Not only that, they charged $158 for the belt itself. A serpentine belt for that car is, at most, $50. Takes 5 minutes to put on as long as you've got the right tool. I get that the idea here is to make a profit, but this is straight up gouging. I pointed it out to the guy running the desk and he helpfully reminded me that I couldn't get the belt back on myself. It's fine. They clearly need the money more than I do. This had become my go-to shop for our two cars, but I won't be coming back now. I hope they make that $750 last.

Everything I ask them to do!!! Great customer service and quality work!! Great price and quality…read morepart!!!

Overall good mechanics, can get a little busy at times but that's an indication of their good…read morereputation.

Z was super helpful and super patient especially since I had my kids with me 5 stars !read more

I had to take my Kia here for service for a recall issue and when it was there I wanted to see if…read morethe recall is what was causing the engine light to go on *it had just happened the same day. They did the recall repairs (which included an anti-theft recall that was too late because someone already tried to break in and steal my car once and the alarm didn't work) they charged me over $200 for a diagnostic when I declined the repair suggested. The estimate they provided was $1200 for parts and one hour of labor. I purchased parts for $230 and my mechanic did the repairs for the cost of their labor ($80+). I will gladly give my money to some place that isn't making people pay for the showroom attached to the service area by making them pay for time they didn't use to get any repairs. Shady. If you want a reliable place, don't look here unless it's under warranty. Very dissatisfied with the outcome of this trip.

Terrible customer service. I would not recommend this dealership to anyone. The service department…read moreis unprofessional and couldn't care less about taking care of the customer.

do not buy your future vehichle from this dealership and don't let those bought reviews fool you…read moreinto a purchased. false reviews and disrespectful management. im saving you a peace of mind, money & frustration. go elsewhere for better quality service this place is not it.

Before I begin, let me start off by saying that this review is based solely upon my personal…read moreexperiences and my personal experiences alone, so with that out of the way let's begin... This is actually my second time making a visit here. I walked in and was greeted by the gentleman at the front desk. He asked how can I help and I explained why I made this visit. My issue was a small one but was figured out, so I appreciate them for pinpointing it! They showed me the small issue that was causing the problem, so that was helpful moving forward for me so I'll know what to look for in the future!. I really appreciate some of the things they told me but on the other hand I really felt they charged me for a service I didn't need! I understand the business side of things but I also understand the consumer side of things as well.. I left off a star because honestly I believe they knew what the problem was before they asked me if I wanted them to run a coolant system test after they realized it wasn't any leaks! The front desk person mentioned the cap being one of the possibility issues as well after realizing there were no leaks. But I can't say for sure because I can't prove it,but I have a gut feeling I'm correct on my beliefs. But I'll eat this one this time!!!.. I know time is money so they felt they had to charge me for more than a radiator cap, which I felt was overpriced for what they charged me for it!. It all boils down to this, ultimately they charged me for a service they knew I didn't need and that is dishonesty in its worst form just to make a buck! I believe since my last visit ownership has changed and so has a honest business! Either way this business has lost a customer, I will not be returning here no time soon!!!...

Autologic in Portsmouth, Virginia exceeded my expectations. They performed extensive repairs on my…read morevehicle and completed the work on schedule, exactly as promised. Communication throughout the process was clear and straightforward, and the owner was on the premises and available, which gave me additional confidence in the work being done. I was given an honest and thorough assessment of the vehicle's condition, along with a breakdown of what repairs were necessary versus what could reasonably wait. I truly appreciated being able to make informed decisions without feeling pressured. Their integrity and transparency really stood out. Now that the repairs are complete, my car rides like a dream. I'm extremely satisfied with both the quality of the work and the professionalism of the team at Autologic. I have used automotive repair shop before. I keep coming back because I know I can trust them. I wouldn't hesitate to recommend them.