Went for an oil change. The only bothersome thing was the windows were intentionally blocked off to where you could not see them working on the car. Also had to seek them out to tell them what type of oil to use conventional or synthetic . read more

Jiffy Lube - Blocked off windows to service bay - Oil Change Stations Near Me - Hendersonville, North Carolina

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I cannot go any lower than that if I could I would. I took my car in for an oil change a month ago. Now I can barely run my car the engine dies in traffic and on the interstate without warning. The car when it goes into gear feels like you've been hit from the rear. They have messed up my transmission and the valves and the computer the services my car engine. I am probably going to have to ditch my car for junk and buy another car. I have contacted the dealer corporate the CEO and everybody that I can think of and I get no answer I am being stonewalled. Finally I'm having to contact a lawyer. If you want your car totally messed up go to Jiffy Lube. read more

Under staffed, very long wait. I had to leave and come back. Tried to tell me that free oil top off was only once between oil changes (I had less than 3,000 miles). I've been using Jiffy Lube in my home state of Maryland for decades and have never heard this nonsense and I could find it nowhere on their website. Very small and gross waiting room. Not at all what I have experienced in other Jiffy Lube location. Manager, Jim they told me that I don't need to know his name when I asked what his name was.I would give zero stars if available. I DO NOT recommend this location. read more

Went for an Oil Change, and for the second time they didn't even bother too add window washing fluid, over inflated tires, did not vacuum, didn't check cabin air filter, leaves you with what else these incompetent, lazy a$$holes said they did and didn't, Good Riddance and I Hope your business goes bust read more

Service is horrible, they make you do things for your inspection that are not necessary. I could go on but I choose not to.

Note the dates of reviews. I got the impression they are under newish management. I came in for a simple oil change. At the end I asked to talk to the manager. The person I was talking to didn't flinch, she knew she had done nothing wrong. I spoke to the manager about a different Jiffy Lube. As luck would have it, he was responsible for that store as well. He listened to my statements, thanked me to telling him (otherwise he wouldn't know), and promised to address it first thing in the morning. The shop itself was clean. The employees, including the manager, were actively engaged and not goofing off. Reading the other reviews, and looking at the dates, I'm thinking things have changed quite a bit since the negative reviews were listed. read more

I got stuck in a line of people waiting for inspections, and started asking myself how likely it is that this many people needed a tail light replacement two years in a row. My issue was something else, but as I was shown the issue, I noticed the guy inspecting the car making the tear larger. I'll be going back to the old place in a Jiffy. read more

Walked into the lobby and stood in front of the window for over 10 minutes to ask a question and, perhaps, a safety inspection. People in Jiffy Lube uniforms walked by and looked at me many times. No one says "Hello," May I help you?," Be right with you." or anything else. Tapped on the sliding window and was greeted with "Wadda YOU want?" Was told that I had to park my car in the line, not in the parking lot, before anything else could happen. Apparently new customers are expected to be clairvoyant about the prescribed routine. Not people that I wish to do business with. I wish there was a zero star option. read more

Went in for oil change and inspection. Asked them to replace the wiper blades. Picked up the and drove home. (30min) when getting out of the truck noticed new wipers stacked under the old. Never installed them. To top it off they were seven the wrong size. Stopped by the next day to tell the manager. He said he needed proof. Had to drive 30 min home to get the truck. Didn't offer to replace just handed me cash. Other issues prior to this and I'm done using them. read more

Jiffy Lube - Oil Change Stations Near Me - Hendersonville, North Carolina

Not one employee is wearing a mask. They come up very close to talk to you and seem to have sour expressions toward my masked face. No attempt toward customer safety At All!! read more

Jiffy Lube - Customer and employee - Oil Change Stations Near Me - Hendersonville, North Carolina

I stopped here today for a state inspection. They said "no" blaming it on the state system being down. I left after having made a special trip over there, they suggested I come back "tomorrow". I called the NC state DMV office and they said all the place had to do was refresh the machine and so I called back and - lo and behold when they refreshed it, it was back online! Took them all of 5 seconds but could they be bothered to do that while I was there? No. I'll take my business elsewhere, they clearly don't care enough to even take 5 seconds and double check. read more

Drove 40 minutes to get my oil changed here because the JiffyLube website for Hendersonville said they were open until 4pm on Saturday. I arrived at exactly 3pm but cones were up not letting anyone in. I parked on the side of the road and walked in to see what was going on. I was told they were closed because a worker had to leave early. There were only two cars being worked on and several people walking around. Ridiculous. read more

I went to take car to change oil and the lady was very honest and kind. She said was not time yet, if I wanted I could but I still had a few hundred of miles to go to with that oil. She was so kind and very professional. read more

Excellent customer service. Had a wait but my car received the time that was needed. To the person who vacuumed my car- well done. Technicians keep you updated as they go and get your permission prior to doing any additional work. Brad runs a good shop and is especially helpful. Thanks to Adam as well. I'll be back. read more

Be aware!! This is the second time that the same employee screwed up my car!!! I highly recommend avoiding Ray A; he did not put enough oil in my car and forgot to put the cap on! I drove like this from north Carolina to chicago not knowing. The reason I found out is because when we arrived at Chicago I had to change a lightbulb at sears. I went yesterday (June 12) to change my oil and to my surprise the same employee is working there again! He did not assemble back the glove box right when he was checking my cabin filter and he said that I have mold on it which Is a lie because I just changed it a few days ago but after I told him I don't need a new filter he became very rude! I come back a few minutes after I left and I ask another employee to fix my glovebox for me (Second gentleman was very polite and apologetic). I also ask to speak to the manager and to my surprise he is the manager! I will not be coming back to this location again!!! P.S They put on the on the receipt that they vacuumed which is an another lie! read more

Have had oil changes done and a battery installed. The service has greatly improved the last two years. Took it in for an oil change today and was told I did not need one! Had not been the 5K but was over a year. They checked it out and said it was still clean and wait until I had 5K on it. The manager is great, and helpful techs. No hesitation in recommending them. read more

Rude lady came out to greet me didn't have a clue about her job very arrogant and abusive I've been a long time customer quite dissatisfied perhaps new owners or managers definitely not as friendly as they used to be read more

Showed up at 5:20 pm. Their hours say they close at 5:30 pm. They wouldn't take my car.

Fetty at this location provides amazing explanations and solutions. They weren't able to fix the AC on my BMW, but he was thorough and patient in explaining what I needed to do. The mechanical world needs more Fettys! read more

Fantastic service, good phone manners, good manners in person and I was in and out in 10 minutes... They also vacuumed my car which was lovely because you could have planted a crop in it. It's the same price as my dealership but I did enjoy it more... Thanks guys read more

Went to get an oil change. Staff not friendly. I stood there for 10 minutes while the workers walked around looking at me as if I'd been helped. It was as if they didn't want to do any work so they stalled until I got fed up and left. read more

I stopped in for an inspection and was told that it could not be done because my headlights were not working and needed to be repaired first. Went across town to another shop and my headlights passed. I was told there was nothing wrong with them. read more

Great people and service. Highlyrecommended

On July 23rd of this year, I brought my car to your Hendersonville, NC location for a yearly inspection and an oil change. Everything supposedly passed as safe and I carried on. Fast forward to November 1st. The car was taken to Firestone for a heating system repair and general check-up before a long road trip. The shop calls me that afternoon to let me know the front wheel bearings are shot and all the tires need to be replaced. One was almost to the point of splitting.I've used that shop for 20 years, as has my family, and have no belief this wasn't true. This vehicle is garage kept and driven 4 days a week tops,no more than 20 miles from home.Now,please explain to me how it could even have come close to actually passing a safety inspection when it would clearly NOT have been safe?I often have 3 dogs in this car,all of which are like my children.That kind of incompetent service could have easily injured or killed not only me,but my pets as well.I will NEVER return to any of your service centers for any type of work and I am contacting the NCDOT to let them know you are not actually inspecting the cars brought to you. read more

I have been going to the Hendersonville Jiffy Lube with my diesel truck since new. Went in July 1 for oil change and they told me my air cleaner was ok. I questioned it as it had 33,000 miles and they said it was ok. Went to dodge for warrenty work 2 days later and found the filter was in horrible clogged condition. They always told me it was ok and now the mgr tells me they don't carry my filter, so I guess that means its OK. I will never go there again. Cost me a lot of money due to poor fuel economy. Gas mileage went up 1 mpg as soon as filter was changed. That's a big deal on a diesel that gets 15-16 mpg and I drive 25,000 miles a year. read more

TERRIBLE, TERRIBLE, TERRIBLE service, and customer service. The first time I went here it was a little strange. They weren't friendly at all, and I just didn't feel comfortable with this place from the get go. They also did a sloppy job with vacuuming out the car as this comes with the oil change. This didn't bother me too much, so I decided to give them another shot being they're close to home and are open after 5pm. My boyfriend called them at 5:00 to make sure they could do a quick oil change before they closed. They told him yes, as long as we get there no later than 5:15. Well, we got there at 5:15, and the guy comes out and says that we didn't call them, and that he's been sitting next to the phone for the last 20 minutes! We even TOLD him the number we called to verify its the right one. Then he went on to say they were in the shop working on a "system update" which was supposed to be done the night before, so he refused to do the oil change. My boyfriend said this guy had the same voice as the guy he talked to on the phone 15 mins before. The guy stood there and straight up lied to us. He didn't even apologize. He just walked away and went back into the shop.... This is not how you do business, and I will never go back here, and I don't recommend anyone to give them business. Go somewhere like North Main Automotive, where they are friendly, they get the job done, they do it correctly, and they're cheaper! read more