My battery died and needed a jump start. It was old and I needed a new one. I couldn't get it until it was nearly 5 pm. I wasn't sure if my car would be serviced because the mechanics were very busy and would close at six. One of them approached me to see what service I needed. I told him I needed a new battery and asked if they'd have time to service my car. He assured me that they'd have the time to help me. About 10 minutes later, he came back to reassure me. I was very tense and felt greatly relieved by his reassurance. The manager was FANTASTIC! She approached me in a warm and friendly manner and respectfully addressed me as "Auntie". She told me what was available and asked me if I had any coupons. I said no. After I told her what I wanted, she told me she'd check to see if she had any available to give me. In a service that is dominated by men, it was refreshing to have a woman help me. I'm usually apprehensive having to deal with car issues because I don't know much about them. I think the manager at Jiffy Lube, S. Beretania is the Queen of Customer Service. Also, the price of the battery was reasonable to me, and it has a 3 year warranty. From now on, I plan to take my car for service at this location. read more

Auntie was very helpful, great customer service. Will be stopping by this location for all my needs in the future. Keep up the great work! read more

Awesome job and fast! Came here to do my a safety check and they was very fast and helpful

Update from my 11/12/19 review. The store manager and I communicated back in November to resolve the oil leak. I was reluctant to bring my car back into the shop to have them take yet another look a the leak but agreed once the manager said she would be at the store and would address the concern herself or under her direct supervision. She told me her work hours for the next day and I said I would come in. I arrived at 8 am, the same time the shop opened and the manager said she would be there. I was not pushy and there were a number of other customers already there. At 820 an employee acknowledged me and I asked to speak with the manager. He said she was not there and he did not know what time she would be in. I was not going to wait for her and left. Thankfully, my charge for the leaky oil change was refunded. I took my car to the dealership who let me know a whole new oil change would need to be done to find out what happened. Their oil change, for the same type of oil, was $25 cheaper than Jiffy Lube. After the change was done I was told that the oil drain plug gasket was missing and that was the reason for the leak. I had requested some help cleaning the leaked oil off my car and was able to speak with the mechanic who personally cleaned up the mess. As a side note, I find it suspicious that a 5-star rating was left for this business on the same day as (but posted after) my 1-star review. Especially from a profile that does not have reviews for any other business and was created in November of 2019. Take that as you will. read more

Lana is a great help and I'm so greatful last time I was in she pointed out a leak in my engine that I didn't notice but this place didn't do that kind of work. I went down the street and it's a blessing she pointed it out because it was cought early it saved a lot of bigger more expensive trouble down the road. I feel that since this place doesn't do that type of work she went abouve and beyond making me fully trust this particular shop and I will only come here unless I need work they don't do. Very happy every time with the service. read more

Quick and easy service. Team was very helpful with helping me replace my battery and helped me get in contact with my dealer to ask about my warranty. Overall quick and efficient service and friendly staff! read more

Took my car here for my last oil change. Not my usual place to get it done but I needed it. It took them over an hour and a half for a oil change. Noticed the car was getting overheated and we found out the tank for the coolant was empty!!! It could have caused a bigger problem had I not noticed it. Never again Jiffy Lube. read more

Jordan and Samson (I forgot his name hut super helpful) we're not only patient but understanding with what I needed to get my car in good standings! Aloha boys and thank you for the wonderful service!! read more

Really fast, with kind and knowledgeable workers. I was able to get an oil change and safety check in one visit under an hour. He also did a water repellent window treatment. Sanford was my mechanic. Highly recommend this business and location. read more

Ryan thank for your awesome service. That you did O appreciate your loyalty, attention was awesome on all that I requested. I appreciate much mahalos and blessings. We need more people like in jiffy Lube read more

Thank you so much Jiffy Lube staff at South Beretania location, Lani and Kanoe, are good customer services! They're the Best service..Please feel free to visit them..They're professional!!..Mahalo!! read more

Jiffy Lube - Environment - Oil Change Stations Near Me - Honolulu, Hawaii

Amazing job. My car sounds like new now. I definitely recommend this place to others. I've been to Jiffy's on the East Coast in the mainlands and all of their technician teams are very nice and helpful. Thank you guys and I hope you have a happy holiday. read more

Jiffy Lube - Changed out my bad filter that has never been changed - Oil Change Stations Near Me - Honolulu, Hawaii

I wanted to give recognition to Manager Lana & CC!! When I returned home Wednesday evening the oil lid was not properly sealed and caused a mess and smoke from my car. When I called immediately upon realizing the error, Lana (who is finishing/finished manager training) was very concerned and asked me if I would like a tech to fix the car. I preferred to go in, and I called the next day for a future appointment (thanks mark!) When I came in today (2/11) I was able to meet Lana and CC who immediately handled the situation like pros!! Lana was AMAZING super friendly and comforting me that everything will be okay (it was!!). Lana continue to lead your team! This hands down was a great save by Lana to keep me coming to the shop! If it wasn't for her I really doubt I'd ever go back to this location. THANK YOU!!! read more

Ridiculous! No one answers the phone AT ALL. Stopped by the other day (Thursday) and the guy literally tells me "It's 3:30p. Most of the man power went home for the day. If you come before that, it's faster. Right now it's a 2 hour wait" Came back today, Sunday, I waited on the street for 20 minutes. No one came to Talk to me. Literally, met eye contact with 4 individuals and none came out to instruct me what to do or where to go. Yes. There were cars lined up in front of me but still ... who trained you guys on customer service ? Please do not reply with the generic "email us to speak about your experience" I just laid it out. Horrible experience. I will go elsewhere! read more

Jiffy Lube - My view for 20 minutes. No one came out or acknowledged me. - Oil Change Stations Near Me - Honolulu, Hawaii

Visited Jiffy Lube on 1/30/2024 around 4:00 pm for an oil change with about 4 vehicles in front of me and 2 or so vehicles behind me. Sat there for roughly an hour, when Ryan M. walked by apologizing to everyone in line, and to my surprise the line got cut off after me. This was my first time at this Jiffy Lube and Ryan made sure that I got the best service! Ryan also compensated me for the long but understandable wait and I can't thank him enough for that. Whoever's in charge, give Ryan a raise! read more

Making an appointment for safety check took awhile over the phone. The lady I spoke with was also talking to someone else trying to figure out how to work the printer while I was on the phone with her trying to make an appointment. The customer service can be better and worked on. The day of my appointment came around and the lot was quite full and partially flooded in the front from heavy rains. I was lucky I didn't have to park in the huge puddle. But when I got inside there was no receptionist in sight and I waited around for quite a bit before I got helped by someone that looked like a mechanic that told me someone would assist me shortly. I walked in and out of the establishment a few times cause I didn't have the correct paperwork with me, and that same guy asked me if I've been helped and I said no so he ended up checking me in on a computer terminal outside where they work on the cars. The phone was ringing in the back and no one would pick it up, so I heard that guy tell someone to pick up the phone. Anyway with it all said and done. I don't know if it's a staffing issue or maybe they just don't have a receptionist and they make everyone do what's needed. But props to the mechanic and I can't remember his name at all but he was really friendly. I don't know if I'll come to bring my car back here next time without having to spend 10-15 mins on the phone for an appointment and maybe 45+ mins when I'm actually there with an appointment. Not quite jiffy afterall I guess. read more

Of course I came during lunch break, so it was super busy, but management crushed it! I lunch across the street it down to earth and I was back on the road. read more

Regrettably, there were out of conventional oil. That's like KFC being out of chicken. LOL. So I was stuck paying more for synthetic. Furthermore, I've seen grass grow faster than they can change oil. I do not recommend this place. Over an hour waiting in their hot waiting area for a simple oil change is not acceptable to me. Avoid this place if you value your time. I'll never come here again. read more

the assistant manager was wonderful! The whole team were amazing and full of aloha spirit. They gave my little ones popsicles during the wait. will go back anytime an oil change is needed. mahalo nui for all that they do and how kind they all are. read more

I really have tried to give these guys the benefit of the doubt, but I have just been so dissatisfied 2 times. The first time when COVID hit, I felt sorry for them and gave everyone that helped me a nice tip. Subsequently they tried to upsell me. Recommended engine flush, a/c filter change, wiper change... which I did the first time. Second time they recommended engine flush again. I just did it the last time! Both times they failed to reattach my skiff plate completely and of course it's a major hassle when it drags while driving on the freeway. Major hassle that I don't really need. I will take my business elsewhere from now on. I really can't stress how far you have to push me to leave a bad review... this one is well deserved. read more

They take care of their customers here with preventative maintenance and also quick service. I bring all my cars here and know that the staff will care for it like it is theirs. Friendly and courteous staff read more

Super awesome and friendly staff. They're slammed there a busting their butts in the Honolulu heat! Some customers are super rude too so I give them credit for still smiling! read more

Customer service is non existent. No one is manning their office, phone calls go unanswered. Last straw was being told they aren't doing safety inspections today because their tablet is down. What happened to doing it manually? Highly recommend you stay clear of this shop. read more

The service here is impeccable! All the employees are very approachable, helpful, and professional. I went in to get the engine oil changed after realizing the level was nearly zero in the vehicle I got from a friend. I popped in at 17:00 on Saturday to make an appointment, but they kindly squeezed me in for the service. They were very transparent about the pricing and charged minimally for the other fluids I needed to replace, saving me the hassle. They even gave me a discount. I can't thank them enough for the most pleasant experience I've ever had with auto service!! read more

LANA the Manager was thorough, patient, and most importantly, HONEST. She personally tested my brake and rear differential fluids to see if it needed changing and she said NO NOT YET. I will certainly return to this specific location or get serviced! read more

Made an appointment for a safety check and oil change about two weeks ago. Today at 10 was the earliest they explained. I got there at 10 and the attendant came out. Was pretty polite. I told him I had an appointment. He came back a few minutes later saying they have to charge to clean my headlight lens covers. Said they won't pass a safety check! I told him "never mind the safety, I will clean them myself." He goes back into the garage, comes back a few minutes later. He tells me "our conventional oil nozzle is broken. It won't pump!" I just look at him. Like I'm a chump and don't know "upselling". I worked in a gas station in the day. I know my vehicle. I have over 208,000 miles on it! I don't trust whoever is running this location now. I will go elsewhere. They really don't care cause these employees get paid no matter how good or bad they are. read more

Lana, the new manager, gave outstanding service from start to finish. She was so friendly and explained everything to me. I'm looking forward to my next visit! Mahalo Lana! read more

Very nice and welcomed me when I came in. Definitely recommend coming to this location.

I've been to this location a couples of times and left because of the wait time. The location near Queens hospital and the one on Dillingham have the same issue, both with 2 hour waiting times. Today I had the time and my cell for company so I was told the wait would be 1 1/2 hours, so it was fine. TWO hours later I'm still there, I look up and my car is already done. No one came to say my car was done. I go to the counter to ask and the guy at the counter (small like a jockey, no offense) was on the phone, didn't acknowledge me after a couple minutes and went into the office area. So I go out to see what's happening and was approached right away by a nice guy (I think he had red hair, cute) asked how he could help, and I let him know that my car has been done for a while but no one approached me about it. He apologized and said the card machine was down, why no one told me this is strange but I went back inside to wait for the guy to come out to the counter. When he did, he was still on the phone and smirked when I mentioned no one had told me my car was done. Anyway, I paid and left. I'm not unhappy bc I was occupied, but the 2 hours to have my car done and sitting there without being informed when it was, and the attitude of the guy behind the counter, put a sour taste in my mouth. The 14 point service is gone, usually they would go over what was done like checked the air filter, topped off the water for the windshield wipers, vacuum, etc. the receipt was short all that was mentioned was the weight of oil and the amount used.The time there is not "Jiffy." I would go back to this business, but not this location. I like the locations where women are there, the place seems better and more efficiently run when they are and they still offer SERVICE. This is at the Punchbowl location, they're great over there, worth the wait! read more

Oil change and made the entire exhaust disappear. Took zero responsibility even when police were called. They said file a claim with corporate. It's a franchise. That's not how it works. Upon further inspection the gas tank is damaged severely. Avoid this place. Nothing but criminals. No integrity. Shame on them. Will post photos after court. See you in court. read more

Just got my car serviced at jiffy lube. 20 minutes in and out. Great service and fantastic staff. I will be back again, no question. Looking for a capable crew with great service? Jiffy lube is here for you! read more

Brake Job & Oil Change Took my truck in to 2550 Beretania Jiffy Lube for Brake Servicing & an Oil Change ... Was met right away ( know waiting ) by the Mechanic Aiman ... He got me an estimate very fast and I brought the truck in a couple days later . He was knowledgeable and you could tell he really liked his Job . Was very Professional ! I don't get impressed very easily and he just knocked it out of the Park ! Customer Service Girl ( Lana ) was also Great ! Definitely a 10 plus ( 5 Star ) ***** Operation ... read more

Been coming here since 2019 and l love their service. Very friendly staff and they are fast too. Definitely recommend this location to everyone. read more

They did a great Job, I came in for an oil change. They were very efficient with their work and I definitely will be coming back!

Mr McKee was amazing, fast, friendly , and so helpful! I can't wait to go back and get another oil change!

Had to do a safety check to get my car registered here. Ryan helped me out. He was super quick and helpful!

Just called this location for an inquiry. Is there a standard time where NO ONE ANSWERS THE PHONE AFTER 4:30 pm?!?! The one star rating is for such. I've called until the telephone line hangs up on me. This location and the kalihi location. Sad. I just have a question. To the PR person. No, I am very certain my I called this location. I even called on other location. I've included a pic of the number and time when the call was made. Your efforts appears to be honorable, but insulting at this point. I am not senile; thank you. Have a wonderful day. read more

Jiffy Lube - Oil Change Stations Near Me - Honolulu, Hawaii

Lana and the team always gives great customer service. Thank you guys for your help when I was missing my oil cap.

Great service from everyone working today 8/19/23 The facility was nice and clean Awesome service so much ALOHA read more

Standard oil change. Provided me potential issues. Outstanding. Very satisfied Above and beyond!