excellent service I was there for a while so I got to know everyone. Lana The new manager kaliko, kauwila, what a awesome team. also, the respect they have for each other, as well as the respect for their new manager. is unbelievable I knew it women rock!!!!!! The manager told me what I needed and what was good for my vehicle. this is my to go whenever I need help!!! i'll be back to jiffy lube !!!! read more

DO NOT TAKE YOUR CAR HERE! Yesterday my husband took our car to this Jiffy Lube around 10:30 am to have our oil changed and have our tires rotated. The staff suggested changing the brake pads, a costly job we weren't expecting but decided to go ahead since we had some time. They said it would take 2-3 hours which was fine. Three hours later we still didn't receive a call and I dropped my husband off at Jiffy Lube where we saw the car was still being worked on. We would have appreciated a heads up to tell us that they were not finished. When he asked home much longer they said about 30 mins to an hour. We wait some more.. At 3 pm (4.5 hours) later they called us to let us know they were taking it out for a test drive and reminded us that they were closing at 4 pm. We were already a close distance away but I didn't appreciate them rushing us when they were the ones who took longer than they had predicted and did not communicate with us at all. We go back there and I drop my husband off. I head back home and 1/2 an hour later I was wondering where he was. Come to find out the staff lost our wheel key! My husband was stuck there til 4 pm anyways because they were looking around for the key.. so on top of the extended time and the rushing they lost our wheel key! Unfortunately they did not find it and promised to replace it. They called my husband this morning and said we now have to go to Infinity to get a new key and they will reimburse us! They think they left it on the wheel during the test drive. So on top of everything we dealt with yesterday we now have to get another key and hope that they actually follow through on their end. This place is the worst! read more

Came in on a Sunday, about 45 minutes before closing. 3 people were waiting ahead of me....but the technician Ryan decided to help me. He could have turned me away, after all it's humbug to be working Sunday afternoon anyway, but he didn't. He fit me in. THAT'S customer service! Located on Beretania, across the street from down to earth, FedEx, and right next door to Burger King. Prices are decent, location is very convenient, Air Conditioned in the waiting room with the TV playing Avengers 3 and free coffee and water. Not sure about the other reviews [though I did call ahead to see if there was a wait and no one answered...likely because they were trying to get all the customers taken care of...so...that's understandable]. TLDR; Need an oil change? Jiffy Lube on Beretania and university is convenient, and offers good service. read more

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I noticed a common, almost scripted trend while waiting for my car to be serviced/inspected for the required annual safety inspection. Nearly every person getting their "older" cars inspected were failed and told they needed new windshield wipers and their headlights cleaned. This common theme must drum up quite a bit of revenue, as they convinced the four older ladies ahead of me to pay to have their "headlights cleaned." When it came to me they told me the same thing and said I failed be abuse of that and my windshield wipers needed to be replaced. I informed them I would not have my headlights cleaned and that my windshield wipers were less than a month old. The tech came back and informed me that my wipers were good but I still needed my lights cleaned. Simply calling them out for trying to rip me off was enough to change their rhetoric. I can't imagine how many people get raked over the coals for simply not knowing any better. Will not make the mistake of going to Jiffy Lube again. Went to another local business and passed without an issue. read more

Brought my vehicle in today foe an oil change and safety and I must say customer service exceeded my expectations. I work in the customer service industry and I must say management is great here and it shows. The manager Lana was amazing with making me feel welcomed and a valued customer. This was my first time getting my vehicle serviced and she assured me that my car was in great hands!! I will definitely be coming back and telling my friends about this Jiffy Lube location. read more

Excellent service provided by Sherran D. , Ryan M., Eric K. and R. Monte. Good job on the headlight restoration by Sherran and the only Jiffylube that I have been to that did a courtesy vacuum. read more

These guys rock. Super efficient and always take care of me when I come here. Very reasonable and close to town. If you need an oil change be sure to check em out! read more

Jiffy Lube - Great service in town always friendly and efficient. - Oil Change Stations Near Me - Honolulu, Hawaii

I've been coming here for fluid changes , safety inspection , and oil changes for about a year now. Every time I come all the workers are so nice, knowledge, and provide efficient services . Aunts lana has such wonderful vibes and you can tell she tries her best when helping customers. Literally my interactions with her is one of the main reasons I come back to the jiffy lube In bertania. read more

I was told by staff that Mechanic is late for my 0800 appointment. It's 0825 and I had to re-explain my situation with a second staff member. I admit I'm coming across as somewhat annoyed but I'm going to give the second staff member a chance to follow up. I think the first staff member forgot about me. Second staff member returned and directed me to the waiting area while he continued to follow up on my appointment. I apologized for my earlier annoyance. Okay 0900 my car is in the garage and someone just started working on my car. After about 15 minutes this staff member came in to see if I had the quote and I told him that another staff member had me sign it and kept it. I don't know what is going on. I started reading their one and two star reviews and get what those customers were feeling. Car completed by Aimin. He took the time for me to explain my experience with them over my last two visits. He sympathised with my experience and made it better for me when I requested for some kind of comp and he took the labor off my bill. I asked how I could avoid this happening again and he gave me his card. This staff member made things right so that I would come back. Two to four. read more

Went for an oil and filter change. Pleasant service right from the start from Casey and through the entire service, which took about 30 minutes! Would totally continue taking my car to get serviced there...Mahalo! read more

Jiffy Lube - Oil Change Stations Near Me - Honolulu, Hawaii

Pretty much either too busy or understaffed. Some locations I would never go back to due to inexperienced technicians. I'd say try Firestone or Goodyear both are legit and the cost for a simple oil change is about the same if not cheaper. read more

I appreciate the convenience of Jiffy Lube and top it off they give A+ service at this location. Lana and her team are knowledgeable and give you great tips to keep your car running strong. Highly recommend! read more

I needed someone to check my battery in the fly. The mechanic who helped me was super nice - checking my battery and alternator right away. Thanks read more

Every time I come here I get the best service! And I want to thank Lana K, Logan J and Kaliko T for helping me out today. I greatly appreciate your hard work and amazing customer service. read more

I am a stereotypical young woman in the sense that I know nothing about cars. I trusted jiffy lube to service my car and not take advantage of the fact that I'm a girl and pretty ignorant and naive about my car. I chose to go to jiffy lube because it's conveniently located and you don't have to make an appointment. Albert met me at my car and I explained I needed an oil change. He looked at my engine and told me what kind of oil I "needed because my car only takes this particular synthetic blahdiblah oil". I have a corolla...but you're the expert, not me. He quoted me $86 for the oil change and since I've never paid for an oil change (my dad or my brother, who coincidentally happens to be studying petroleum engineering, usually does it for me. Albert also tried to sell me a fuel injection check service something or other, but since I wasn't really expecting to pay almost $90 for an oil change, I declined. While I was waiting in the little waiting room, another mechanic came in and told me my filters needed to be replaced. Awesome. I replaced one. It was $20. I ended up spending over $100. My dad later asked me if I bought a Porsche without him knowing because $90 is an inappropriate amount for an oil change for my corolla. He also asked if the mechanics game me my dirty filter. Nope! Apparently it's pretty standard to give customers the dirty filters so they know it was replaced with a new one and not just put back in the car. I've lost all my trust in jiffy lube and won't come back. Why'd ya gotta take advantage of me like that? Rude. read more

Jiffy Lube - Jerks didn't even take the time to take off my old sticker properly - Oil Change Stations Near Me - Honolulu, Hawaii

My car started to smoke from the hood when on my way home from work this evening. Luckily, it just happened near by the Jiffy Lube Moiliili location, so I decided to stop by. When I got there it was 5:30pm, it looked closed already but the gentleman came out from the office. I told him what happened and he found out that the coolant was empty. A lady came out from the office also and they checked the oil and made sure everything was okay. They were so kind (I should have asked their name) and gave me coolant refill. She said "we won't charge because it's an emergency ". THEY SAVED MY LIFE. I really appreciate you guys. I will definitely come back for oil change and safety check later. read more

Wouldnt pick up the phone. You'd think they could service jeeps being how common they are.

I'm back again at Jiffy Lube! Over the weekend I had a little time on Sunday, so I decided to take my play car in to do some work. If you folks don't know by now.........Jiffy Lube also offers other fluid changes, besides the standard oil changes for your motor. In my case, I took my car in to have the fuel filter replaced, as well has having the fuild in my differential drained and replaced with synthetic gear oil. I must say, they took a bit long (about an 1.5 hours), but at least the clerk explained to me that they had a little trouble getting the fuel filter out, therefore the longer wait. He appologized for the wait, and for me, since I wasn't in a rush to go anywhere............that was just fine by me. I just chilled in the customer waiting area, and watched a movie (Batman) that they had on. I'm glad I took my car in to do this work, as now days, I'm not too enthusiastic about climbing under my car to wrench and get gasoline all over me, as well as getting my hands burnt from touching the rear end.......... The work done by Jiffy Lube was reasonable.........$230.00 for all parts & labor. Having the work done also gives me "piece of mind" knowing that my car will perform the way it should, without worrying about it crapping out. A great place to go to have your fluids replace.......but if you need something repaired on your car, I would take it someplace else. I did noticed that the Moiliili location now does car brakes.............hummmmm? read more

Jiffy Lube - Jiffy Lube - Various services they offer, and the prices for the work. - Oil Change Stations Near Me - Honolulu, Hawaii

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Customer service was amazing. Jordan was an amazing help and let us know of all of the coupons and promotions. Steve also checked us in a made sure we were completely comfortable within the store guiding us through all of the information of what was needed to make our car last the longest! Definitely got her done in a jiffy! Will be coming back! read more

I love this location! Every time I have gone here everybody has been extremely helpful and had amazing customer service. Jordan helped me during my last visit and he was super informative and kind! read more

Terrific service today at Jiffy Lube on Beretania! Lana is the best, always very through, explains everything well and answers all my questions. read more

The crew at this Jiffy Lube does all they can to help their guests. A lot of reviews focus on the metric type stuff of wait time and things. For me wait time was pretty good. They seemed to be cranking out cars but with a system that ensures quality work. For me, I'm all about customer service. I pulled into the bay the mechanics all had a hard time opening my hood. They spent 10 min trying to get it open. They let me try and I also had an issue. Realizing it was broken, the attendant gave me a suggestion for someone down the road. Unfortunately they were super busy but luckily I found a fix online. Fixed it, got it open, drove back, and it was broken again! This time the manager came out and spent another 10-15 minutes trying to get it open. After preparing myself to just give up, the manager got it open! They were so accommodating and helped out so much. The team is great and I'll keep coming back. For those with wait time issues, they are on a main thoroughfare but they do have ebbs and flows in traffic coming through. I noticed between 10 and 2 on weekdays are pretty slow. Granted most people are at work at that time but I'd come here for their team! read more

The manager Lana was super nice and friendly. Went for oil change. Got me in and out pretty quick

Even though they don't normally fix tires, the staff helped me put the spare tire on so that I could get to a tire shop. They were nice and very helpful and I didn't wait too long. Thank you Jiffy Lube! read more

Wonderful service! we are regulars: and Lana was excellent! Best to get there a bit before 7 am if you don't have an appointment. There were a couple of cars ahead of us, but the Jiffy Lube staff was professional and everything worked out well. They even tried to find discounts for us on the final bill where they could. Mahalo nui loa! read more

very reliable, amazing service! everyone was really nice and answered all of my questions in a very professional manner.

I picked the right time to visit Jiffy Lube, the day after Christmas, as there were zero customers in the service bays. First time to the shop and got them to do an Oil & Filter change and the complimentary vacuum. Like others I got the $10 Yelp check-in discount. I swear my car was done in less than 10 minutes. In fact I got up to get a cup of water to drink and didn't see my car in the service bay which was surprising, then saw it out back done. Friendly staff, super-quick service. read more

The manager Lana and her team are outstanding. Had a great experience today. Lana explains it all to you with care and information about what they recommend, how much it will cost, and the reasoning behind it. She was honest and helpful. The whole team was great. Mahalo guys! read more

It is tough being a female and having car issues. A lot of places rip you off. I had an emergency break change at another place and they ended up ripping me off so bad. When I found out my fluids were all wonky (all of a sudden after picking it up from the other place) my dad told me to go to jiffy lube instead. I'm not really one to leave reviews but they really just went above and beyond for me. I was sobbing when I pulled up (it's been rough lol) and the guys were all so nice. I was telling them what my dad told me and they said they'd check if I needed all of that because they don't want to charge me for stuff I don't need. Needless to say they had my car fixed and ready to go in less than 3 hours. They were so very honest and genuine the entire time and were patient in explaining what things were since I really know nothing about cars. You guys have NO IDEA how big a difference your kindness, patience, and honesty made in dealing with this batch of car trouble. (Especially since I just spent $3200 on breaks somewhere else less than a week before this happened) Thanks so much !!!! read more

I go here for my oil change every time. They are always quick, professional and very reliable. Thank you Lana for explaining the recommendations in a way that I can understand. My 2008 car is still running great because them! read more

Friendly staff, informative and helpful. Always convenient to be able to come in without an appointment and know that I will leave with services done so I can be at ease. read more

Lana was awesome! So friendly, accommodating, and communicative. She called me when my truck was done and wished me happy holidays.

Consistent and courteous services at this jiffy lube location. It is my go to place for oil changes.

I went in for an oil change today. I'm a regular customer at this location. The last time I was here, there was a wait. Today, I was told a 45 minute wait. 2 hours later, my vehicle is finished. I watched 3 guys standing around the car while one guy worked. Then I went to pay, the one guy in the car bay comes in and forgets to put my dipstick back in, then I get in my van and they forgot to reset oil life computer. I had to ask a guy to reset it. My bill was over $100 with a discount. I had synthetic oil. I won't be going back! I would understand if they were short staffed but having one person working while 3 others were standing around doesn't make it a Jiffy! Manager needs to time each car in the bays to do oil changes under 20 minutes! read more

Aunty Lana is the best! I'm always nervous going to a shop as someone who doesn't know cars, I get scared I'll be lied to and pay more than what I need. But Lana made sure to explain what was happening, she showed me exactly what she was talking about and all without talking down to me or making me feel dumb or like I was being lied to. I appreciate her honesty and she even gave me a coupon to save on my bill. Mahalo nui loa aunty!!! read more

When my car maintenance light turned on is when I first chose to take it in my neighborhood jiffy lube. I lined up with my car and waited until Aunty Lana instructed me to pull up and asked for very little info. Took care of letting me know the process throughly and waited inside until called up to pay and go on my merry way! Aunty Lana took care and made me feel comfortable so I give a 5 star! read more

I normally try to change my own oil just to save me money, but this time i got stuck in a situation where my oil filter just wouldn't come off and i had no time to look for a oil filter removal tool. My gloves that have a super good grip on things just wasn't cutting it and my other tool was lost around my house so all i could do was just change the oil and run by jiffy lube to see if they could do it for me. Davis came up to me and i explained my situation and he took in my car as i waited in the waiting room with others. Within 15 minutes my car was good to go. Since I had changed the oil and had bought my own oil filter, Davis mentioned that they didn't have a charge to changing just an oil filter even though i had bought my filter from somewhere else. I was willing to pay him whatever the cost. He was kind enough to perform a service that i guess was easy for him and also made it easy for me. Thank you Davis..You're the bomb! I appreciate your kindness and dedication. Keep up the good work. read more

I was helped really quickly by Keoki, who took great care of my car. Oil change, air filter change, coolant, plus a car check was $105. Even though there is a pandemic, I felt really safe. We stayed in the car the whole time and everyone wore masks. read more

Very great service all team mate was very knowledgeable and fast. The two people helped me was kind and nice they let me know about my car and what need to be done. Will be back read more

I can't believe how amazing the manager Lana was to my wife and baby. My wife got there for an oil change the car sprung a major oil leak. They were stranded there but the people were so nice and helpful. The tow truck was taking forever and eventually cancelled and Lana helped us to get the car over to the mechanic's before the end of the day. They didn't even charge my wife!!! I can't express how awesome they were. This is my favorite oil change spot of all time. read more